Airtel Complaints & Reviews

Name : Satheesh Sugumaran
Airtel DTH Cust Id : [protected]

I Have applied for Airtel DTH relocation service as i wa moving from Mumbai to Bangalore.

10th April 2011 : Called the Airtel DTH customer support in Mumbai and requested them to Uninstall my DTH and Install it in my New address at Bnagalore. requested to do the uninstallation before 15th as my Movers will move the good on 15th. ( Sevice request ID : 6803059 ). 18th April was fixed as the reinstallation date in bangalore.

11th - 13th : No calls from Airtel DTH on uninstallation so, i called them and asked for appointment to un install the Dish, the customer service agent assured that it will be done before 15th, so that i can carry the dish with me to Banaglore and get it re installed in Bangalore.

15th April 2011 : No uodates from Airtel, I got the dish un installed with t he help of the packers & Movers as i have ship the Dish to bangalore

18th April 2011 : Called the Airtel DTH customer support in banaglore and asked for confirmation on re installation time. The support executive mentioned that i have to log a seperate service request for this and she can send some one the next day to get it re installed. I agreed and the new SR created ( SR Number : 7088793). appointment was fixed for 20th evening 4-5 PM.

20th April 2011 : No one showed up at my residence to re install the dish , so i had to wait at the home cancelling all my plans of going out for dinner, another sad day becaues of Airtel's ir responsible behaviour.
Called the Airtel DTH support again and mentioned that no body called or visited my house to do the re installation. The suport lady escalated my called to the Escalation Department ( The worst bunch of the DTH team ). A guys identified him self as the supervisor has put meon hold for more than 20 mins and confirmed that the re installation will be done the next day ( 21st between 9 - 10 am).

21st April 2011 : Waited at home till 10:30 am and no body showed up for re installtion, called Airtel DTH support team and a support executive has apologies sever time for the in convenience caused and assured that the service engineer will call me in 10 mins. No calls till evening !!!! called the support again and got escalted to the escalation department, here comes the best escalation manager of airtel DTH, she asked me to be on hold and not to disconnect and vanished for 40 min, i was on hold for 40 Mins...yes 40 Mins, i guess that will be the higest of the hold time in any call center. i called the customer support from my mobile and asked the support guy on what should i do with the call on Hold, showld i continue, he as usual apologized and asked me to disconnect that call and mention that he will take care of the issue. He said that appointment for the reinstallation was schedule for 24th 4:30 pm. One more schedule, and lot of apologies......

24th April 2011 : No calls or SMS from the service engineer to come and re install, so i called the support again and asked for the details, an arogant support guy said i have to wait till 4:30 and the engineer will show up ( miraculously ) i asked to put me through any senior guy so that i can talk and get assurance...on hold for sometime and got disconnected...fantastic....waited at home till 4:30 pm nobody showed up and i have called the support team again, a very polite gentleman from teh support aplogised several time for thein convenience caused and promised he wil take personal care and get this resolved and promised that there will be call from the service team within 2 hours. 6:30 pm - No calls , so a s usual i have called support and same story of appointment for anothe rdat etc.... as usual i asked for escalation and as usual i was on hold and the call gets disconnected for no reason...

So what shoud i do now........ This as caused me lot of stress and time and i'm pushed to the space where i started feeling that Airtel DTH is being run by bunch of incompetent peaople who acnnot even get a dish re installed for their customer.

Common issue with Airtel support :

Even afterpressing 1 for call in English, we land up with some Hindhi speaking lady / men.

You ask them to cmmunicate in English, with no excuse, the call will get disconnected abruptly.

Luckily you get through support guys, 50 % of them dont know what is happening with the case.

After explaining them the history, simply aplogy and they ask us to understand the issue ( How logical !!! ) and promise on the issue tp be solved next working day

Finally the ultimate Comedy,the ESCALATION department, who puts you on hold for more than 40 mins and still wont respond to you.

Top of all , I guess the engineers ( the guy who installs the dish ) in Airtel are in more demand then any Rocket scientist, because you can never have them in your home completing their Job...

Is AIRTEL DTH interested to solve my issue and take the relationship forward ????

Is there any high priority email adress that i can write my complaints to ???

Regards
Satheesh

Sir,
I am a customer of Airtel using Post Paid Mobile No. [protected] since 2006. Earlier I have making Bill payments mostly through Cash at Rantime Electronic, Shop No. 5, Bapu Dham, San Martin Marg, Chanakyapuri, New Delhi-21 or through Cheque dropped at Airtel Drop Box located at Nayar Communication, Nanakpura, South Motibagh Market, New Delhi-21. Since last year the facility of cash payment at Rantime Electronic was withdrawn by Airtel. Since then I have been making payments through cheques through drop box /ipay machines located at Nayar Communication, Nanakpura, South Motibagh, New Delhi. However, this year Cheques dropped through Drop Box and latest paid through i-pay machine have not reached its destination. I wrote to Airtel but was of no use. I am thinking of converting it to Pre-paid or switch over to anfother Company. Is it possible.

Nawang Tsering

Dear Sir,

I have a prepaid mobile conection of Airtel no. +91-[protected] of the name of Govind Prasad Gupta from four year.
but so many times Airtel debit my ac balance for so many reasons like songs charges ,coller tunes charges etc. approx amout Rs. 145.00 from 15 days. When ever i contact with Airtel Customer care they reply me you have request for this service so, charge had debited but i never request any type of services & i gurtanteed told us no any service requested from my end if have then they proof it. So, Now i have fedup from Airtel subscriber & i required all debited amount refund in my said mobile no. as per as possible.

kindly take necessary actions against my issue immediately otherwise i take further steps against this.

Thanking you,

With regards,
Govind Prasad Gupta
Mobile # [protected]

I am using Airtel HD DTH and customer number is [protected]

New HD channels and Tamil channels are not able to add. I first registered the request on 16th March and got the feed back from customer care that my dish direction needs to be changed.

Till now the direction was not changed and I am not able to add the HD(discovery HD and movies now HD) and few Tamil channels ( Captain TV etc)

I registered the request more than 20 times and getting erratic feed back from customer care.

No one came to my house to change the dish direction.

It is very poor response from Airtel DTH customer care, most of the time i am getting blank calls from customer care.

No reply to the mail

I am in no choice to go for other DTH

I have booked Airtel Dish TV connection on 21.04.2011 by paying Rs.3590/- at Hyderabad with Receipt No 26008 for installation at Nellore. The connection was booked after Ms Mumtaz of their Call Centre advised to pay at Hyderabad. Installation was promised next day itself, but till date it has not been done. I contacted their call centre many times and they listen to everything and disconnect the call. Ms Mumtaz never comes on line, even when...

I have been charged unwanted packages from Airtel, which i have never subscribed, every now and then airtel charges for some or the other things and deduct the balance from my postpaid account. This practice from airtel is been done from 6 to 8 months, we cannot keep an account of single paisa what we recharge. it is their responsibility to safe guard our money.
I need airtel to please look in to this matter at an earliest. If not then there is a service called as mobile portability, which needs to be acting for lot of airtel customers

contact me on [protected]@wasanc.com

Hello,
I never seen such cheating from airtel. Yesterday (23rd Apr 2011) on 8.37pm when I was on online using my mobile network (moblie No:[protected]), suddenly airtel radio service activated massage appears and Rs.20/- is deducated from my account.
Suddenly I surprice that I cannot enter or contact any services how it activate. I tried to contact to customer care using numbers 121 & 198 but they never receive the call. Later I contact (contact number 635) using my demo service sim via (M:[protected]) to airtel representative they said that you yourself activated the service. (answered ticket nos: 75820650, 75821097, 75821246,75822057,[protected] ” How worst saying like this?"
I say if you have to make money please leave your wife, mother & siters to prostitution give to customers to enjoy and earn money. Don't do like this.
Really If I activated this service myself come and [censored] my wife & sisters.
Your representatvie make me cheating more than three times like this activating tirupati live service, astrology pack & now airtel radio pack.
What’s results doing like this?
If your representative are like to conatact me please contact bellow address.

Gopinath V Dhotre.
Post: Yadwad-591136
Taluk : Gokak Dist: Belgaum
State: Karanataka.
E-mail: [protected]@gmail.com
Mobile No: [protected], [protected].

Dear sir,
my costomer i.d. no-[protected] ka set up box 15 april se faulty hai.costomer request no-7001553,15/04/2011,20/04/2011,cost req no-7187597,20/04/2011,cost req no-7221654,21/04/2011,22/04/2011,cost ref no-7187597,22/04/2011,cost req no-7298034,23/04/2011, uproqt lot of complaint karne ke bad date-22/04/2011 ki sham ko box lagaya aur kaha ki gaurantee men hai 100 rupee visit charge de do.hamne 100 rupaye de diye.aaj hamko bataya gaya hai ki aapka box gaurantee men nahi hai.jabki men 9-10 din se safar kar raha hun.mera box teen bar change ho chuka hai.ek bar mere 500 rupaye ihonne kat liye.kirpaya mery samsya ka sheeghra samadhan karane ka kasht karen.mera box abhi gaurantee men hai.
Thanks.
Ramesh chander sharma
m-[protected],[protected]
[protected]@rediffmail.com

sir
i have purchase a mobile(Nokia C3) with sim card to airtel form nokia hotspot after some time my phone have disconected and airtel company has telling me that i have no received you id proof and i have two time deposit my id proof to hotspot but my mobile has been not proper working. When i am telling them then ask me i have deposite your id proof and i don't know about this and telling me that you contect the airtel office but airtel employe is not receiving my id proof and telling me that where are you take from number you deposit them.

I have been forced to pay Rs 250/ month for some website builder plan. I have repeatedly registered complaint's to airtel [Complaint nos 45422138 , 44343836]. but they always give me these nos and says that in next month 's bill the amount will be adjusted. For the last 3 months they haven't given back my money.

My biill no for last 3 months are
jan feb[protected]
feb mar[protected]
mar apr-[protected]
The connection is on the name of Dolly puri.

Looking forward for some action.
Yours Truly
Shikhar puri

I employee of Airtel ( Ms. Bhavaya) via mobile no-[protected] regualry calling me and my family,friends and doing misbehave for some payment.
This payment i came to know is of Mr P.A Dhuri
The lady is also using my personal call details without my information and doing calls to all my family, friends and doing mental harassement and using abusive language, and doing misbehave
This is against all law and i want to sue this lady is court

Airtel employees Ms. Bhavaya is using my personal call details and threatning my family and friends via phone no-[protected] regularly for payment of bill of Mr. P.A. Dhuri.
We are not having any connection with the said person but airtel is misusing my personal call details and metally doing torcher of my family and friends.
This is a mal practice and against all law using any personal details of my mobile no without my permission
Action required on very urgent basis and i claim Rs 10 Lacs from airtel for this misconduct and indiscipline of airtel employees

Booked one Airtel HD DTH from Msr Shri Krishna Electronics, Chandigarh Road Nawanshahr, an exclusive LG showroom on 9th April 2011 promised to install on 10/4.
Installed an airtel HD set top box with a Dish tv antenna on 11/4 and got the payment. I found the stb and remote scratched and when i asked the company owner he made a lot of lies to convince us. Not convinced as the stb was not regitered in my wife Dr Seema gupta's name even after 10 days, i enquired from the Airtel customer care and was surprised to know that the set top box was already registered with the company on 5/10/2010. when i told about the same to the shopkeeper and requested him to install a new stb as well as airtel antenna, he changed the antenna but refused to change the stb and instead kept the old box with him. He misbehaved, abused and threatened me and also didnot return the money paid by me. Know i have an airtel antenna installed at my home without the set top box for the full payment of Rs 2500. He has not only cheated me but also the LG company by dealing in airtel DTH despite being an exclusive showroom of LG. I have also been forced to change my decision of buying the LG products in future just due to misbehave and cheating of this dealer of LG thereby causing the LG company also the loss.

I am Baskaran from Kanchipuram and my mobile number is[protected]. I applied MNP from Aircel to Airtel on 28th March '11. Despite of somany compliants made to Customer care of Aircel as well as Airtel, still, there is no response either from Aircel or from Airtel. Kindly take immediate action against them on this issue.

i have not used airtel live facility
i have deactivated airtel live after a deduction of 40/- balance

to my astronishment again the balance got deducted after the deactivation of service and the responce is same.

after deactivation of the service also they are charging. please check

my mobile no [protected]

Sir,

I am a serving soldier and working at Mhow, My Mobile number is [protected], I had received a call from Airtel executive for offer of caller tune scheme in Rs. 215 only for 360 days validity. In a short period of time he activated the caller tune without taking permission from my side, and disconnect the call immediately. Since 04 : 06 Hrs I have been trying to call the 198, 121 for register a complaint and as usual they have blocked my number. the IVR message disconnects the call even after pressing the option #4. t is a new type of business to earn money by cheating the users.

I request your good self to look into the matter, and do the needful in the matter, so that i dont feel cheated in the matter, keep faith in the INDIAN judicial system. I will further submit a written complain to your good self at the earliest.

regards,
Ajayakumar
134/D, NCO Block
M C T E
Mhow (M.P.) 453441
[protected]

Respected Sir,
I am an airtel prepaid customer and my number is [protected]. I recently bought a Blackberry Bold 3 mobile phone. The internet and other services are not being activated. I checked the website and i sent an sms to 121 saying airtelbb. Even after repeated attempts, my activation has not taken place. I have called 121 and waited for the customer care executive to answer my query for more than 10 minutes! Airtel has been a very big problem for me. The purpose of buying a Blackberry mobile is over if there is not blackberry service! Their customer care is pathetic and they have no value of the customer queries.
I am unable to activate the monthly Rs.399 (Unlimited emails (POP/IMAP) + Instant Messaging + Internet Browsing)
Kindly look into the matter and please do the needful.
Thank you,
Akshat Saraf
[protected]

since my first complaint on 14/4/11 on [protected], i am lodging complaint daily to repair and install airtel dish tv connection . my costumer id is [protected] kindly arrange to resolve the problem and embracement being consumer of your prestige airtel dish tv. we have allready paid Rs150/- for this work on 15/4/11 to your engineer who have visited on the complaint dated 14/4/11 when demanding receipt for Rs150/- he refused to give the receipt .engineer's phone no. is [protected].

Sir,
I , kiran ramdasrao pakde,Mob [protected] hereby submit my complaint against airtel mobile service provider for cheating me.
Sir, I had requsted for porting out to Airtel six days ago. Apperently I was not satisfied with the service. However two days ago the customer care executive of the company phoned me and promised to give better call rates and service and requested not to port out. So trusting his promises I took back my request for porting out.
But as soon as I began to enjoy the better call rates, I was given missed call by mo no.[protected]. when I called back to know whose call was it I was told that my number has won a lottery of Rs 10 lacs. However I doubted about the purpose of the call and disconnected it at once.
And shockingly, I was charged Rs 10 for those ten seconds and after that I tried to contact customer care executive for several times but my call was cut everytime. and more Rs 5 were charged for socalled requesting service.
Sir, this is utter loot and cheating in the name of better services or so called better call rates. This is merely fooling the customers.
Sir, I would like to complain this service provider in your court and hope I will get justice.
Thanking you
Yours
Kiran Ramdasrao Pakde
Mo [protected]

My Number is [protected], i have been facing network problems since almost 45 days, afetr every call the network on my phone goes away and comes back after 2-3 mins, i have changed almost 8-9 phones thinking that it may be the phones problem, but no luck. I have given complaints on the customer care number 121, and have the received the feedback as we will look into the matter but no response. the reference no given was CINDL[protected].

Since then nothing has been done and now since the past 10 days i m facing problems with the GPRS connectivity, it get disconnected every 5 mins.

the network has gone pathetic.