Airtel Complaints & Reviews

Dear sir,

We have taken new airtel land line connection combo plan 2 months back. Since last 5 days the broadband is not working and we called the customer care 198 and 121 but we did not get any response. Some how we could able to speak with the customer care executive ms akansha jain the previous day but she was very rude and did not registered the complain regarding our broad band connection. We have already paid the bill of last two months and still it is reflecting we have not paid the bill amount.

Kindly take the suitable action other wise we will go to the consumer forum for the same.
Our land line no is[protected]. This is of raipur-chhattisgarh


Thanks

Aryn ohri
Special correspondent (Int. Media)
Mobile: [protected]

Its been 1.2 years im using the Air tel Digital TV. The box stopped working from last 12 days and i raised the complaint 10 days back. The funny part is if you call customer care no one will attend the call.
I got a call after 3 days and i gave the complaint and thy provided me with a case number. Its been another 7 days im doing the follow ups with engineers and fell to **** thm. As the response is pathetic. I have given my address details and case number to the same engineer more than 6 times. He dont have a data base neither he dont know what the complaint is. Excuses are like leave applications...I dont have digital box in stock..i dont have screws to tighten...wat d **** ? ...
I have decided to cancel this **** for ever and never will use Airtel in my lifespan.
Anyone who have the power to raise this kind of issues...pls react against them.

Thank you
Vineeth

I got Broadband Connection in Apr 2009 on my landline No[protected]. Due to repeated errors in billing I requested closing the Connection. Airtel assured me that the error will not be there on landline as details of calls made are sent with the Bills. So, I terminated Broadband and agreed to use only Landline Services from Jul 2010.
I noticed overbilling in Aug and lodged repeated Complaints of DSL charges of Rs 60/- being billed eventhough Net was terminated. Airtel agreed to waive-off these charges. I waited for 3 months but neither waiver nor stoppage of DSL charges was done. Hence, I asked them to permanently close the connection and adjust the last bill against Excess Charges. Airtel continued to lure me with many offers at least rates. Their Mr Ashish Pandey Mob [protected], team Leader Noida, promised immediate waiver of Balance and restoration of Outgoing Calls on payment of Rs 2000/ which I did same day.
For last 10 days I am getting Messages of discontinuation of Services if I donot pay the Balance Amount immediately. My effort to contact Ashish meets with NO REPLY
and the SMS TO LODGE COMPLAINT shows error everytime. Finally, I contacted his assistant Mr Raj on 27/04/2011 and he promised to expedite waiver. Yet I got a threat today to pay the amount or forego the Connection.
I am a House-wife of a middle-class family and fed-up with such ruse. Kindly help me at the earliest as my elder daughter in USA has only this No to contact. Please also send a BSNL Landline-cum-broadband service request form to enable me to switch over to more reliable ISP.
Thanking you.
Mrs Sujata Kumar ([protected])

Hello, I''d taken a new Airtel digital TV connection on 10-Mar-2011 of Rs.3450/-. But I''d to cancel it (on the very same day) due to some technical reasons: 1) Dish connection on our society terrace not allowed. 2) No east window open in my flat (this was not intimated earlier during ordering). I''d registered my complaint regarding the refund on 14-Mar-2011 & was assured on 16-Mar-2011 that I''ll get my money in the next 7-10 days. After waiting for more than 20 days, I again called your customer care on 07-Apr-2011 & got a reply that I''ll get my money in next 48 hours. But then even after a week no refund was received. I again called up 14-Apr-2011 & the representative asked to send an email complaint. I did that also but in no respnse till now. I then called up again on 17-Apr-2011 & was assured of refund within 48 hrs. But still I havent received my refund amount. Every time I call up their Customer care I get a different answer or a promise that I''ll get it in next 48 hrs. Here are my details: Customer Name: Alpesh Dudhwala Customer ID: [protected] Receipt Invoice no.: 27120 Dated: 10-Mar-2011 Refund Amount: Rs. 3450/- Date of complaint: 14-Mar-2011 Please help me on this.

Dear sir
MY Cus ID:no.[protected] ,MY Name : Vikram
HERE IS COPY OF COMPLAINT WE MADE BEFORE AND REPLY'S FROM AIRTEL DTH ARE PASTED HERE AND WORST AFTER SALE SERVICE IN MARKET 2011

See i already made one complaint about that I have problem viewing channels because of overlapping of clolours at regular intervals and we haven't got any reply from your side
As a customer we do what ever we can to make sure you hear our problems but as a company from customer eyes you have not even taking action on complaint that we have placed a month back

i am getting frustrated of making 3 to 5 calls a day to so call to your customer care for last 20 days were the response worst as it seem to me become my routine job i mailed you on problem and made complaints in this blog and also made complain in airtel via tele,email . i don't know what can we do to hear our problems as customer (pls recommend airtel dth in what way we can reach you)

its my humble request to any one who reading this as customer buyer who are planning to buy artel dth pls rethink about it

we want airtel dth to response to complaint we made before and on this. And there is no meaning complaints are posted in blogs and no response from airtel dth if your company really want improve after sale services pls reply to complains;comment that are made in sites blogs were it is posted and pls respect the customer suggestion and take action.These are the reply made by airtel dth for the complaint we have placed and see the kind of response they give to the customers
1) complaint dated Apr 19, 2011
2) complaint dated Apr 20, 2011

Reply by Rakesh Ranga
Airtel Presence
Dear Customer (p.s. sundaravaradan),

(This is to inform you that your concern listed on 19 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. )

Reply by Rakesh Ranga
Airtel Presence
( This is to inform you that your concern listed on 20 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.)

Second Reply
1) complaint dated Apr 19, 2011- no reply this one
2) complaint dated Apr 20, 2011

Reply by Rakesh Ranga dated Apr 25, 2011
Airtel Presence
( This is to inform that your concern listed on 20 April 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.)


final reply
complaint dated Apr 20, 2011

Reply by Rakesh Ranga dated Apr 26, 2011
Airtel Presence
(We would like to inform you that your concern listed 20 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to [protected]@in.airtel.com)

TODAY DATE IS 27-04-11 ONCE AGAIN WE MAKING COMPLAINT .THAT WE MADE A MONTH BACK TO AIRTEL DTH AND THESE PERSON IN AIRTEL DTH SIMPLY SENDING THESE MESSAGES WITHOUT SOLVING PROBLEMS AS IF THEY SOLVED THE PROBLEM. THIS WORST AFTER SALE SERVICE BY AIRTEL DTH IN INDIAN DTH MARKET

connecting gprs in my mobile

Someone called from [protected], ("Head Office of Airtel, in Bandra Ram Plaza, Mumbai!" saying, you're one of winners
of a random lucky draw by Airtel, have won 20 lacs of Rupees to get this, pay back 15,200 rs, and to call back at [protected] and speak to Mr.Akash Verma
for details.

Then, I called (with spending a lot of money due to ISD no.)
, was asked about their whole information, and then so Akash Verma wanted Home address
where documents will send

I am confused cause phone no. was starting with +92 which has country code of Pakistan. & I read complaint on this site by posted psretail & agniveshtilakraj4379.
How he got my mobile no.?
now he know my full address..
Help..

I would appreciate it if you would look into this matter

Date: 27/04/2011

hello sir/madam,
i m a custumer of airtel bihar no. [protected].
i m facing problem of money deduction from my balance a/c for the unrequested services.



rahul
[protected]

I have given a complaint to Airtel many times to Customer Care regarding my mobile no.[protected] being overcharged for 3G service. Even after many call they have not replied to me. I have sent a mail to them and they have replied that they will revert back before 26/04/2011, 3:30 PM.

Airtel is completely neglecting the complaints given to customer care or by mail.
Hope I will get justice.

Fedup with Airtel Now I am thinking to move to another operator

regards
KM Veeresh

Following is the mail I received from Airtel.



from [protected]@in.airtel.com
to [protected]@gmail.com
date - Mon, Apr 25, 2011 at 3:29 PM



subject Re: REGARDING MY COMPLAINT [|BAL|[protected]|[protected]|]





Important mainly because of the people in the conversation.


Dear Customer,

Ref: Email dated 23/04/2011, regarding concern over incorrect charges towards bill for your airtel number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We regret the delay in responding to your e-mail and we realize that this situation must have inconvenienced you. However, we assure you a prompt action to solve the concern.

Your concern has been registered. The Service Request Number is 37086852. We will revert to you by 26/04/2011, 3:30 PM.

You may also know the status of the Service Request number by dialing *121# (Toll free).

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.

Yours Sincerely,

Sunitha J
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8282848DC2 25585C3 25BFF6ED070EC6ED2 A5AA3E1256591F5107993F6167B9BF913749CE1236B&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 23/04/2011 10:34:35
Subject: REGARDING MY COMPLAINT

Hello Sir

I am a regular costumer of Airtel ([protected]) from many years. I have given
complaint to 121 which still not clarified properly and not got the solutions.



In March One of your representative had called me to Check 3G service saying Rs
100 will be charged for 100 MB and after 100 MB Airtel will send message
whether to continue or not.



I had purchased HTC DESIRE HD Hand set on 15/3/2011 and had a problem in the
handset which they replaced in on 18/3/2011 evening.



I think on 20th or 21st I requested for the Setting to my handset. Next day I
got a msg saying 300 MB of GPRS has been used and has been billed Rs 6000 +.



Immediately i called up 121 and registered a complaint and asked them to stop
3G service.

They told since the bill has not been generated have to wait till it gets
generated.



Several times I have called up they used to say have to wait till the Bill gets
generated.



(service request nos ¿ 36603108 on 26/3/11, F[protected] on 6/4/11, 37029471 on
25/4/11, 37054642 on 26/4/11)



Till now nobody has called me from Airtel and they send Hope your query has
been solved to your Satisfaction





Some of the Points which I would like to Mention

1) I never asked from 3G service (only ur representative call up and
requested to test it)

2) Why my complaints are not answered ¿ every time u representatives will
tell somebody will call me within 1 hour and no calls have come till now.

3) Now I have received the Bill for amount 9,617.35 !!!

4) I have authorised Citibank to make the payment from my mobile bill

5) From Mobile no, [protected] I am getting messages saying ¿ Hi sir this
is Kavya from airtel your out going calls on your Airtel Mobile number will be
barred with in 24 hr as we have not received any payment from u. Pls make sure
that its done.



Advise

Pls do not force the customers to go for 3G without giving clear details about
the Bill Plan.


Without any fault of mine I have been taxed heavily by AIRTEL.



Hope I get justice.

--
K.M. Veeresh
Editor,
www.chitraloka.com
First Mega Portal For Kannada Movie
Limca Record Holder in 2008 and 2010
e-mail - [protected]@chitraloka.com
Mobie - +[protected]

sir,
I am user of Airtel prepaid mobile no [protected] since last 6 years (when airtel launch in east U.P first day number) i am very satisfied with airtel services but now from last year anyone swapped my number without my permission then i contact airtel customer care centre (Initiative Alambagh Lucknow) then he returned my same number with Rs. 25/-. This month 12th April 2011 again anyone swapped my number then again i contact to airtel customer care (Initative alambagh Lucknow) he again returned my same number to me, but i recharged with Rs.111.00/- and when i got my number i get only Rs. 2.00/-. now again 18th April just after two days when i get my number my mobile number swapped again and now port out to IDEA without my permission. i again contact customer care and write email to nodelofficer and appellate.[protected]@airtel.in but nobody in customer care centre
answer me neither give email me. please help me because my this number is distribute all of my friends, relative, clients etc.

Hi,

This is in reference to a connection owned by my parents, who reside in Bankura town.

I had purchased a mobile prepaid connection from Airtel a while ago, the purpose of this phone being only to receive incoming calls. My siblings and I stay in other parts of the country and this phone is critical in maintaining contact with our parents, who are in their 70's.

Of late there have been more than one occasion when my parents found that the remaining balance is lower than anticipated, and on investigation, they found that some VAS has been activated without their permission. They had to run from pillar to post to get it deactivated as most of their calls to the customer service are futile. The call center agents insist that the activation was done by my parents, and at times hang up when asked to disconnect the service. This has been going on for a while and each time the service is deactivated, some or the other service gets activated after a few weeks and this goes on and on.

I am not so concerned about the sum of money we lost due to these incidents, but rather the harassment of elderly people. I implore you, please take serious note of this as it is really annoying and please permanently cancel out any VAS active on this number - [protected] (Owned by Mr. Subodh Dasgupta)

I do not wish to drag this issue further, but if this continues, I will not hesitate to use legal means, even if it ultimately costs me more money than the losses due to these harassments.

Regards,
Sudipto Dasgupta

i am an airtel costmer for past 4 years i have switched to 3G connection on 23/04/2011
by that time my current balance unbilled amount was 50 Rs .to day 25/04/2011 my bill amount is 1850. Rs with out any downloading or any vedio call. so pls dont use 3G connection on airtel and i will also going to put an add regard this issue in face book,if they donot solve this issue i will continue it to media
so iwant the authorities of airtel to solve this issue my email id is [protected]@yahoo.com

I went to Dubai on the night of 13.04.2011. I had nor requested for activating international roaming facility. Still I got a commercial call on 14th.April from India. In 30 seconds Rs 100/- were deducted. Plus commercial SMSs were constantly coming, costing Rs.25/- per sms. I immediately switched off my mobile then and there.I switched on my mobile after reaching home in India in the morning of 18th. April. On the night of 18th. April I found that my balance has gone down by Rs.200/- from what was it after reaching India. When I complained on the helpline no. 121, the executive confirmed that two times Rs.99.- were wrongly deducted considering me still on international roaming. I lodged a complaint on19th April 2011. The complaint number given to me was 096681 and I was assured that my problem will be resolved by 22.04-2011. By 25th April when nothing was done I again gave a call at 121. At this the executive gave me a phone number [protected] of a nodal officer Vikrant Pandey. Since yesterday I have tried contacting this fellow more than 100 times but he does not receive the call. Before I go to Consumer Court and print media, I urge the concerned authorities in Airtel to take appropriate action...Thanks. Prithviraj Singh Chauhan ph no. [protected] E-Mail [protected]@yahoo.com

Inspite of repeated requests from this ( National Horticulture Mission, Punjab, Chandigarh.)department, Airtel company is not providing satisfactory services to our Department.Please take action on our complaint as early as possible. For corresponding Email address is ([protected]@gmail.com, [protected]@punjabmail.gov.in)

I have registered for Airtel Mobile TV. on around 14/04/2011. Since then daily 10Rs is getting deducted from my balance. I have contacted to Customer Care on 16/04/2011 (8 PM) and requested them to stop all my active services. (Request Reference No - CBDMT[protected]. As per communication with customer care he told me that my mobile TV service is stopped and at the point there is no any active service with my account. But still since then till date i have been daily charged 10 Rs, i have try to communicate with customer care on 121, but i am not allowing to do so, every time voice message come to start / stop services by pressing *121#. I have also contacted to the nearest Airtel office but they are telling me to contact customer care.

I don't know how to get out of this, its really irritating for me also don't know from where should i will get help for this.


Regards,
[protected]

Dear sir i have purchased a new launch airtel 3G usb modem on 24th April 2011 but from till that date its not working and i have call so many times in airtel customer care([protected]) centre but thier is no solution of my problem they dont take any action for my problem they always its not possible that the airtel 3G is not working and said all the time we will arrange a call back for you from our seniors with in one hour and their nocall have recieved from them,
my complaint Number is: 899721, [protected], [protected],[protected]
my 3G Airtel Number is [protected]
my contact Number is : [protected]

sir/mam,

my first complaint regarding this problem was on 26th march and this problem continues till now.there is continuous link failure in the modem but no permanent solution made till now.i have been using this connection from last more than 2 yrs.there has been lots of complaints made regarding this problem.my last complaint no.45584510 was of 24th April.please help me to sort out my pblm

thanking you,
SIDHARTH KUMAR
[protected]

Sir
my name is saurabh and my mobile number is [protected]

In March i got a bill where i was charged for using internet whereas my gprs pack was active
and when contacted to 198 they said i was using gprs via airtel live where as i m using the same settings since december. And no reimbursement was done. and i had to pay the hefty amount.

Now in april i got a bill today where in i was charged again for gprs saying you have got the gprs pack activated on 18th april. And if you check my bill i have been regularly charged for all usage after 18th i dont know what they want to say. Where as my gprs pack is active since december. and they are not ready to accept this thing where as its mentioned in all my bills since december.

When i contacted on 198 they say its my fault. How can a end user change any pack on airtels server without any request to change any pack.
i asked them to check on their server i have not submitted any request for any kind of change in gprs pack. still they are asking for 1900 rupees for internet usage.

Please help me i have been cheated by airtel twice and the total amount now exceeds 3000 rs.

Please Please Please Please help me


Regards

Saurabh Agarwal
Primary number :[protected]
Alternate number :[protected]

STOP SMS
I have mobile phone with airtel prepaid connection No. [protected]
without my choosing, I am Wrongfully being charged for cricket match scores SMS sent by ' AX-543212'
These sms are eating all my prepaid balance. Kindly stop these sms, OTHERWISE I WILL QUIT FROM AIRTEL & LODGE COMPLAINT.

Dear Airtel Customer care,

my details are as follows:
mobile Contact No: [protected]
Landline No:[protected]
DTH No:[protected]

From today morning Airtel Mobile service is unnecessarily charging money from my pre-paid balance:
1st the say that 60/- for GPRS, i said its ok and deactivated the GPRS service (I Already have Airtel Wi-Fi service so no need to take the GPRS. btw i accepted that may be by mistaken)
Then Again they Charged Rs. 60/-+15/- for Hello tune (which i never asked and they are complaining that i made a request @ 09:11 PM which is completely FALSE), I never like any kind of hello tune and I never applied for that.
In a single day they charged Rs. 135/- UNNECESSARILY!!! IS THIS BECAUSE I'M OLD CUSTOMER OF AIRTEL???
CAN'T I USE ANY OTHER SERVICE?

It's my request to give my Rs. 135/- or @least Rs 75/- BACK or I'm going to DISCONTINUE ALL THIS FRAUD NETWORK (Including BROADBAND, LAND-LINE & AIRTEL DTH) AND I'LL DEFINITELY ASK MY OTHER COLLEAGUES TO CHANGE THE SERVICE PROVIDER.

And one of Airtel Executive talked to me in very harsh mannner! I'm going to put this issue in Public Consumer Forum! and I'll Just wait till ending my remai ning Balance then I'll change all the network.

Thanks for Ur such a POOR Service.





--
With Regards
Ashutosh C. Pandey