[Resolved]  Airtel - Postpaid — Airtel Dealer - Platinum Plus dupes people

Address:

Delhi

Hi,

I already have an Airtel postpaid mobile number, but I wanted another postpaid number for my wife today (14-Aug-12) as we are leaving tomorrow early morning to Ladhakh where only postpaid connections work.

A dealer name Platinum Plus (Ms. Anjali - [protected]) gave me a new number yesterday (13-Aug-12) for INR 500 (INR 200 as their fee and the remaining 300 to be billed in next three months). Their Executive Karan Tuteja ([protected]) came and picked up my address proof, photo and Rs. 500. The Address proof was of my old address which i changed yesterday (13-Aug-12) only. So he asked me to send the photocopy of the new place's rent agreement on his email by today (14-Aug-12) 12 pm. I clearly asked him to check my old address proof if it is visible properly and he was fine with it. He promised that the number will be activated by today (14-Aug-12).

I have send the scanned copy of the rent agreement of my new address today at 10:19 am to KAran's email id. But they started calling me that my house numer 89 is not clearly visible in my old address and can be mistaken for 39 (I specifically asked Karan Tuteja to check this and he was fine). For this I send them a scanned copy of my passport with the old address also at 11:27 am (just when they have send me the email address through sms).

I wanted to have the SIM working by today as we will be travelling early morning tomorrow.

Ms. Anjali now started saying that it was me who have given the improper address and the SIM will not be active today. I explained him that it was her executive only who clearly checked it. But she put down the phone saying that I am shouting at her.

After calling her again multiple times she pick the phone and said that she will not activate the number if I keep on shouting.

First this, it was not my fault, secondly it was their executives who were late all the time and third I will be angry because now I do not have time to get any other number from anywhere which will be activated today.

The problem is not about money, its about inconvinience and rudeness.

Platinum Plus dupes people for Rs. 200 all the time and it is a well known fact (looking at the number of complaints registered against it online).

I want to know how strict action can be taken against these type of dealers.

Regards

Vikas