[Resolved]  Airtel Postpaid — Prepaid to postpaid conversion

Hi,

It is almost 4 weeks and my request to convert my Airtel prepaid connection to postpaid is not yet processed. Everytime I contact the person from whom I got the connection or Airtel Customer Service, I get a reply saying wait for 24 to 48 hours.. Got damn you guys it is almost 4 weeks now... how many days still to go???????? The rep who sold me the postpaid connection says that Airtel is migrating to a new s/w which is delaying this process.. can't believe that a company like Airtel needs so much time to migrate their s/w's and they don't even have a backup plan.. I asked my Sales rep to refund the deposit amount and he says he has no prob doing that but it would land me in prob id the post paid connection gets activated.

Here is the email I get from their Customer Care:
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, May 08, 2009 8:47 PM
To: pradeep.[protected]@knoah.com
Subject: Re: COMPLAINT [|BAL|[protected]|[protected]|]


Dear Mr. Pradeep,







Thank you for contacting Airtel.







We understand from your previous interaction that you had expressed concern over the delay in the prepaid to postpaid migration for your mobile number [protected].







We understand your concern and will work towards resolving the same







Further we would like to inform you that your concern has already been forwarded to the respective department under service request number [protected] and is still under observation.







We will revert to you within 24 working hours.







Kindly bear such time with us.







For further assistance mail us at [protected]@airtelindia.com.







We value your association with Airtel.







Warm Regards,

Manasa Gandhi
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us? Please visit http://www.airtel.in

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: pradeep.[protected]@knoah.com
To: [protected]@airtelindia.com
Cc:
Sent: 08/05/2009 19:37:49
Subject: RE: COMPLAINT [|BAL|[protected]|[protected]|]

Do you have any idea on how many 24 hours or 48 hours i ve waited for this to happen It is almost 4 weeks now. Can you just ask your Supervisor to reply or get in touch with me


Thanks and regards

Pradeep D
If your actions inspire others to dream more learn more do more and become more then you are a leader.


________________________________

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday May 08 2009 7:25 PM
To: pradeep.[protected]@knoah.com
Subject: Re: COMPLAINT [ BAL [protected] [protected] ]



Dear Mr. Pradeep







Thank you for contacting Airtel.







We understand from your previous interaction that you had expressed concern over the delay in the prepaid to postpaid migration for your mobile number [protected].







We understand your concern and will work towards resolving the same







Further we would like to inform you that your concern has already been forwarded to the respective department under service request number [protected].







We will revert to you within 24 working hours.







Kindly bear such time with us.







For further assistance mail us at [protected]@airtelindia.com.







We value your association with Airtel.







Warm Regards

Ajit Kumar K
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us Please visit http: www.airtel.in

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: pradeep.[protected]@knoah.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:21:51
Subject: RE: COMPLAINT [ BAL [protected][protected] ]

Hi Manasa

I think your 24 hours are over. Do we have any resolution yet I think it would make sense for me to convert this number into lifetime prepaid and switch to any of your competitor for postpaid connection. It does not make any sense to wait for 4 weeks to get a postpaid connection.


Thanks and regards

Pradeep D
If your actions inspire others to dream more learn more do more and become more then you are a leader.


________________________________

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday May 06 2009 11:11 PM
To: pradeep.[protected]@knoah.com
Subject: Re: COMPLAINT [ BAL [protected][protected] ]



Dear Mr. Pradeep







Thank you for contacting Airtel.







We understand from your previous interaction that you have expressed concern over the delay in the prepaid to postpaid migration for your mobile number [protected].







We understand your concern and will work towards resolving the same







We would like to inform you that your concern has already been forwarded to the respective department and is under observation and we will revert to you within 24 working hours.







Kindly bear such time with us.







For further assistance mail us at [protected]@airtelindia.com.







We value your association with Airtel.







Warm Regards

Manasa Gandhi
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us Please visit http: www.airtel.in

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: pradeep.[protected]@knoah.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:03:15
Subject: RE: COMPLAINT [ BAL 98493559
...Rest of the message is truncated.
[protected][protected]-----

Dear Customer,
This is to inform that your Q/R/C has been parked and action will be taken shortly.
Airtel Care

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