Airtel Postpaid — National roaming | |
08/01/10. I am from Chennai and a long time user for AIRTEL. Occasionally I have to visit Bangalore and so require national roaming. ie. I must be able to receive and make calls without interruption. In the past, I had problems. Even though Airtel is a big national player with all India presence and in Karnataka too, I could not get the comnnection. When I took my complaint to the Airtel office in Malleswaram, they told me that I have to contact Chennai Airtel office. THIS IS THE FIRST COMPLAINT. ie. not responding to customer and disowning responsibility. Yesterday (07/Jan), I had to be in Bangalore for a planned visit. So day before yesterday (06/Jan) I went to the local Airtel office - in Chennai, before my visit - to confirm that national roaming is available and I would have no problem. They confirmed that national roaming is available and I would have no problem. But the same problem occurs again. ie. no connection. It is very emabrressing and I lost time and opportunity. This is the second complaint. ie. PROMIING BUT NOT PROVIDING SERVICE IN OTHER STATES - WHEN OTHER PROVIDERS ARE ABLE TO DO SO. End Was this information helpful? | |
 2 Comments | |
Comments
I have the similar problem. I reside in Srinagar and am using airtel number [protected]. I am a frequent visitor to Delhi and other north Indian states. Recently on a visit to Delhi my number didn't work.
Previously I was using an Aircel number that worked throughout the country.
Please let me know what am I supposed to do to get roaming on my number. Otherwise I have no option but to switch over to some other network.
Shabbir Hyder
Shivpora Srinagar Kashmir 190004.
E-mail: gem.[protected]@gmail.com
Mobile No. [protected]
Previously I was using an Aircel number that worked throughout the country.
Please let me know what am I supposed to do to get roaming on my number. Otherwise I have no option but to switch over to some other network.
Shabbir Hyder
Shivpora Srinagar Kashmir 190004.
E-mail: gem.[protected]@gmail.com
Mobile No. [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54497
Pending
0
Resolved
21957
View all 54497 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Even i have the same issue with my mom's number. She is using a Airtel postpaid and whenever she comes to Bangalore, there is no connectivity in her mobile. Roaming should automatically get active, but why this issue is often occuring. Please check the issue. If this continues then there is no use of having a mobile in the emergency case.