[Resolved]  Airtel Postpaid — Overwrite billing commitment

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 07/03/08, our subsequent reply dated 07/03/03 and service request number 15830963 for your Airtel number [protected].

After verification with the concerned department, we would like to inform that, we had provided you following benefits as per table below. The same is reflecting in your subsequent bills.
Benefit Start Date Stop Date
15% discount on bill for six months [protected]
50% discount on charge and charges for three months [protected]
Local free airtime worth Rs.100/- [protected]


As you have been associated with Airtel for the last two years, as a gesture of goodwill, we have provided credit of Rs.278.25/- towards discount to your account on 10/03/08. The same would be reflecting in your subsequent bill dated 03/04/08.
Discount Amount
15% discount on bill for six months Rs.94.26/-
50% discount on charge and charges for three months Rs.71.63/-
Local free airtime worth Rs.100/- Rs.112.36/-
Total Rs.278.25/-


Further, we regret to inform that, we are unable to accommodate your request for further discount in your bills.

Alternatively, we kindly request you to clear current outstanding of Rs.350.16/- before due date 21/03/08 to avoid late payment charges.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Appellate Authority


Appellate MPCG/CSD/MP&CG/Airtel/BTVL
[protected]:14 AM
To vishal trivedi <[protected]@yahoo.com>
cc
Subject Re: i am not satisfied with airtel---very slow airtelLink


Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 07/03/08, regarding billing for your Airtel number [protected].

We would like to inform that, your complaint regarding billing has been registered by us. Please be informed that, your service request number for the same is 15830963. We request you to make note of this reference number for future communication and correspondence.

We would revert to you with the resolution till 11/03/08.

Alternatively, you could view your service request status by dialing *121*15# (toll free) from your Airtel mobile number.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Appellate Authority


vishal trivedi <[protected]@yahoo.com>
[protected]:23 AM
To Appellate.[protected]@Airtel.in, NodalOfficer.[protected]@airtel.in, [protected]@airtelindia.com
cc
Subject Re: i am not satisfied with airtel---very slow airtel


Dear Mr.
yesterday i told you that is true ...today i have recived my bill on your airtel site in my account in this bill no any discount and no any compensation given by your side ...how it is possible in this mailbelow mention three packes are attech on my number so how it is possible...that is airtel...again tell him thta is the airtel...that is customer satisfaction...that is airtel working...very good airtel...Ek airtel se pareshan customer


Regards

Vishal

Appellate.[protected]@Airtel.in wrote:

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 06/03/08, regarding billing for your Airtel number [protected].

Our team is working towards the resolution of your complaint. We will get back to your shortly.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Appellate Authority

vishal trivedi <[protected]@yahoo.com>
[protected]:18 AM To NodalOfficer.[protected]@airtel.in, appellate.[protected]@airtel.in, [protected]@airtelindia.com
cc
Subject Re: i am not satisfied with airtel---very slow airtel

Dear sir/madam
Today itself I have check my bill on your airtel.co.in side in my account so the total outstanding is show approx 628/- and due date is 21/03/2008.so the problem is that in my account your full bill detail is not update ...what is the breakup of 628/- outstanding so how I have check in bill you have consider my discount's .I have call on 121 (11.0 am 06/03/2008) so they told me your bill detail update after 24-48 hours. I don’t understand if my bill cycle is 02/03/2008 on every month and today is 06/03/2008.so why tacking airtel so much time. And I know if I have call tomorrow on 121 they again told me your bill update after 24-48 hours... that is the position and working in airtel...main problem is that your bill hard copy I have received after 10-15 days of bill generation date ...before 1-2 of due date...if I have miss that time so how we check...discounts in bill...pls take necessary action

Regards
Vishal Trivedi

[protected]


NodalOfficer.[protected]@airtel.in wrote:

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 09/02/08, regarding stopping of your Airtel number [protected].

After verification with the concerned department and as per your discussion with our executive Ms. Meghna, we would like to re-confirm that, your number has been restored with effect from 09/02/08 as per your request.

Further to this, we would like to confirm that, we have provided 15% discount on bill for six months, 50% discount on charge and charges for three months and Local free airtime worth Rs.100/- in your account with effect from 09/02/08.

Alternatively, you could also view the current rate plan details on your mobile screen by sending SMS "BP" to 121 and you could also know details of various bill plans on your mobile screen by sending SMS "NBP" to 121 or by logging onto www.airtel.in and selecting My Airtel.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Nodal Officer
vishal trivedi <[protected]@yahoo.com>
[protected]:03 PM To NodalOfficer.[protected]@airtel.in, appellate.[protected]@airtel.in, [protected]@airtelindia.com
cc
Subject Re: i am not satisfied with airtel

Dear officer i tell him to your all officer for if you have disconected phone friest inform me than they they have disconnected without any pre intimation how it is possible and your outlet are always busy once we have go there and wait at least 30.45 minute every time how it is possible.so pls you have to take action on your end.

REGARDS
VISHAL [protected]



NodalOfficer.[protected]@airtel.in wrote:

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 08/02/08, regarding service request number 15514645 and disconnection for your Airtel number [protected].

We are truly disappointed to learn that you have decided to disconnect your Airtel number. We would be happy to do anything we can, to have you as a continued member of the Airtel family.

After verification with the concerned department, we thank you for using our services and confirm that the connection has been disconnected with effect from 09/02/08.

Alternatively, we request you to clear your bill dated 03/03/08 which would be showing rent and usage upto 9th Feb'08.

We cherish your association with us and look forward to being of service again should you wish to take a mobile connection with Airtel in future.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Nodal Officer vishal trivedi <[protected]@yahoo.com>
[protected]:25 PM To NodalOfficer.[protected]@airtel.in
cc
Subject Re: i am not satisfied with airtel

Dear

This is correct Ref.no 15514645 .pls take neccesarry action for same.

Regards

Vishal trivedi
[protected]
[protected] alternate no

NodalOfficer.[protected]@airtel.in wrote:

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 08/02/08, regarding disconnection of your Airtel number [protected].

We would like to inform that, your request regarding disconnection has already been registered by us today. Please be informed that, your service request number for the same is 15514645. We request you to make note of this reference number for future communication and correspondence.

We would revert to you with the resolution till 18th Feb'08.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Nodal Officer vishal trivedi <[protected]@yahoo.com>
[protected]:00 PM To NodalOfficer.[protected]@airtel.in
cc
Subject i am not satisfied with airtel

Dear
i am not satisfied with airtel .i have call on 121on last 2 dys but your executive say every itme a new answer for that .so i have to desided . i have sarinder my SIM and .bcoz my offer is over.my[protected].


Vishal Trivedi

My number is[protected]
Alternate number[protected]