[Resolved] Airtel Postpaid — Harrassment & Monthly rentals charged for 4 months after discontinued Airtel service

[Resolved] Airtel Postpaid — Harrassment & Monthly rentals charged for 4 months after discontinued Airtel service

I Ihitashri Shandilya from Lucknow, Uttar Pradesh

Dear Sir, I was holding a postpaid connection with Airtel(Mobile No [protected]).This was a corporate connection that I possessed being an employee of IBM India Pvt. Ltd. I requested for the closure of this account through call and by visiting the branch in the month of December.I was confirmed verbally that after the last bill generated in the month of January, my account shall be closed. So, I made the last payment of Rs.269 towards my January month bill. After this there was no single usage of my account. Still the Airtel company kept charging me monthly rentals till the month of May 2008. Neither was I sent any hard copy nor a soft copy of the bill. The worst part was, though the account is an IBM corporate account, the customer service had not updated my IBM email id (ihitashri.[protected]@in.ibm.com) in their database and did not bother to communicate me through email regarding all these rentals. Today I was summoned in the court (File no PR5296, Patiala House Court)to pay an approx. amount of Rs.12500 against the missing payment of Rs. 1053, charged against all monthly rental charges till May 2008. P.S. This bill was not against any usage of Airtel services. The harrassment forced me to pay the amount but I am very frustrated at the carelessness on the part of the company and its customer service for keeping the account open for months even after no single usage. I understand from my conversation with the Airtel customer service department (Conversation with Naveen at around 4 PM, 20th August, 2008), as per the rule, in case of no usage for 45 days, a mobile account is supposed to be closed. After I made the above payment, the lawyer office informed me that if these charges were only against the rental charges, they were not suppose to be paid. Being an honest customer, I only know that the entire incident has completely harrassed me and taken away my peace of mind. If educated people like us are treated this way, what about people who do not know what to do in such situation and cannot afford to pay such undue bills ? Kindly help! Many thanks & regards, Ihitashri Shandilya Consultant IBM India Pvt. Ltd. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Krishna Kalki

from Lucknow, Uttar Pradesh

Airtel Postpaid Connection — working system regarding BILL

Dear Sir,

From the Airtel, I received 2 SMS regarding bill-information-- one on[protected], and another on[protected].
Both these SMS inform that the amount of current bill due 06-Dec-2008 (against my postpaid Airtel connection no.[protected] is Rs. 742. 71.
Whereas, in the one more SMS I received today on[protected], this amount is told Rs. 939.65 quoting the same due-date that is 06-Dec-2008.

I am a senior media-person having the celebrity-status. So, because of my busy-ness, I have been out of my residence (the billing address which is in your record) for weeks-- that' why I could not receive the printed bill-statement that you must have sent by courier as usual.

Now, my difficulty is that how much amount I how to pay against the due.
Stating this my difficulty, I have also sent SMS to 121, but no response came from that end-- even the information of receiving the SMS did not came back.
I think, it is the first time since I am using this Airtel connection when even the complaint did not become noticed.

Please let me know in time that--

1) In my case, what is the actual figure of amount due against my connection?

2) How such the things are occurring at you even in this computerized world?

3) How far just saying "sorry" is enough for such the non-sense thing done at your working level?

4) Why should your action-system against such the complaints be public? --Especially when the Airtel claims as well as known for its transparent workings.

Waiting for your response, both by e-mail and SMS, well before the due-date. In its absence, if I get myself to make the payment within due-time; I think, you should take the responsibility : After all, how can one pay without knowing how much to pay.

--Krishna KALKI
(Airtel No.[protected]

Complainant1584752

from Mumbai, Maharashtra

Airtel Postpaid Connection — Regarding the bill

My mobil no.is [protected] I took the conection in the name of J.Louis in Tamilnadu, Chennai since from the day 1 they dont provide the bill either in the mail or by post in spite of calling the customer care very frequently they give lot of falls promises saying we will give the bill today, but nothing happened .I use to get the bill only after my due date by the time they will disconnect my line .When i saw the bill i found out that they have charged me late payment fees not only that my mobil does not suport GPRS and they are charging for it also.Whent I complain about it the give replay we will revert back and I ask for some senior person they say they are not on there seat and when I ask for head office numer they say they dont have land line in ther office, so i am facing this problem for 9 months and know I did not recive the bill for the month of november and they have disconnecter out going call .Please help me to solve this problem and to reach ther higher offical.

Preethi Shankar

from Bengaluru, Karnataka

Airtel Postpaid Connection — Harrassment by Airtel

I have 2 Chennai post-paid numbers as well as a broadband connection from Airtel in Bangalore.

When I quit my last job one of the post-paid numbers the bill was to be taken care by my company and they didn't. My second number and broadband connection are active. Airtel has been using underhand means to collect the payment for the unused number. Their collection agents have illegally called my contacts from my phone records and are threatening and abusing them about my bill non-payment.

Airtel contacted my husband's business contacts and we have lost a business deal of a large monetary value due to their harrassment.

I wish to take legal action against Airtel. Please let me know the procedure and how to go about this.

Thanks,

Preethi