[Resolved]  Airtel Postpaid — Network Issue

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Airtel Post Paid — Network issue

Hi,

My name is and i reside at Bangalore.I have been facing network and connectivity issues since 24th May . I reside at Bangalore and have been calling Airtel customer service since 24th May .The customer service has been really pathetic and no solution has been given so far after calling nearly 5 times a day .I have spoken to ten different supervisors and even then there hasnt been any solution.This has been really disheartening and and I hope there is a solution to it .

Regards,

Respected Sir/Madam,

Sub: - Regarding Network Issue & Connection Error

This is to bring to your kind notice that I, L.K. Anupama Raju had a Post-Paid Connection. My mobile number is [protected]. I have been facing network problem and connection error in Bhoopasndra from past 2-3 months. About the same concern, I lodged a complaint to customer care. My complaint number is 19009993, but nobody is responding us properly. I have the list of customer care executives whom I have spoken to and their responses.

01. 22.10.08 Mr. Daniel - they will connect us to your senior officers and kept it in hold.
02. 28.10.08 Mr.Arvind (Complaint No.[protected] They will sort out the issue in 24 hrs.
03. 04.11.08 Mr. Kumar – They will sort out the issue shortly 24 hrs
04. 06.11.08 Mr.Karthik - They will sort it out the problem in a short period 48hrs.
05. 12.11.08 Mr. Ananth – They will sort it out the problem.
06. 13.11.05 Mr.Narayan - within 2-3 days they will get back to us about the same issue.
07. 13.11.08 Mr. Syed -15mins kept us to wait saying he will connect to his manager
08. 13.11.08 Mr.Shashi Kumar – They will connect to his senior manager but
disconnected the call.
09. 13.10.08 Mr.Satish Floor Manager – he said will sort out the problem within 48 hrs.
10. 20.11.08 Mr.Raghunath – They will sort out the problem in a short period.

The problem I am facing is that, some numbers get connected, but I do not hear the response from the other end. I can’t switch off the cell nor does any key operate, after 3-4 mins the mobile displays connection error. I have even changed my instrument thinking it was an instrument fault but realized it wasn’t.

I have also called the customer care several times soon after I have had a problem with a number and given details of the number. I have explained to them that my connection is a corporate connection and I hold a responsible position in the institution. The advertisement of our institute should carry my number and each ad costs us Rs.90, 000/-.

I have used another number in the advertisement which had definitely affected the inflow of students and created a chaos. We have already released 3 advertisements and the cost is approximately Rs. 2, 80, 000/-

I shall take a legal action if I am further not clarified about the same and reminder about my bill payment till the problem is solved. Do note that, my number is existing since 3 years, my bills are paid regularly. I have also made detailed recording of my verbal complaints.



(L.K.Anupama Raju)

Respected Sir/Madam,

Sub: - Regarding Network Issue & Connection Error

This is to bring to your kind notice that I, L.K. Anupama Raju had a Post-Paid Connection. My mobile number is [protected]. I have been facing network problem and connection error in Bhoopasndra from past 2-3 months. About the same concern, I lodged a complaint to customer care. My complaint number is 19009993, but nobody is responding us properly. I have the list of customer care executives whom I have spoken to and their responses.

01. 22.10.08 Mr. Daniel - they will connect us to your senior officers and kept it in hold.
02. 28.10.08 Mr.Arvind (Complaint No.[protected] They will sort out the issue in 24 hrs.
03. 04.11.08 Mr. Kumar – They will sort out the issue shortly 24 hrs
04. 06.11.08 Mr.Karthik - They will sort it out the problem in a short period 48hrs.
05. 12.11.08 Mr. Ananth – They will sort it out the problem.
06. 13.11.05 Mr.Narayan - within 2-3 days they will get back to us about the same issue.
07. 13.11.08 Mr. Syed -15mins kept us to wait saying he will connect to his manager
08. 13.11.08 Mr.Shashi Kumar – They will connect to his senior manager but
disconnected the call.
09. 13.10.08 Mr.Satish Floor Manager – he said will sort out the problem within 48 hrs.
10. 20.11.08 Mr.Raghunath – They will sort out the problem in a short period.

The problem I am facing is that, some numbers get connected, but I do not hear the response from the other end. I can’t switch off the cell nor does any key operate, after 3-4 mins the mobile displays connection error. I have even changed my instrument thinking it was an instrument fault but realized it wasn’t.

I have also called the customer care several times soon after I have had a problem with a number and given details of the number. I have explained to them that my connection is a corporate connection and I hold a responsible position in the institution. The advertisement of our institute should carry my number and each ad costs us Rs.90, 000/-.

I have used another number in the ad which had definitely affected the inflow of students and created a chaos. We have already released 3 advertisements and the cost is approximately Rs. 2, 80, 000/-

I shall take a legal action if I am further not clarified about the same and reminder about my bill payment till the problem is solved. Do note that, my number is existing since 3 years, my bills are paid regularly. I have also made detailed recording of my verbal complaints.



(L.K.Anupama Raju)

I am Airtel user since 5yrs my complaint is regarding Network Problem its been ages m complaining about the network problem yet no action been taken due to which everytime i would have many call drops unnecessary bills coz of network problem...i feel hell to pick or give call from my home can anyone look into it.

Airtel Postpaid Connection — Network Problem

I am facing severe network problem at my place of residence. All the airtel postpaid connections are not working properly inside my house. We are not able to make/receive any calls. This problem is only present indoors since I am able to use my mobile as soon as I step out of my house.

This problem is present since a week now. I registered a complaint with airtel on saturday. I was told the problem will be resolved within 24 hours. But there was no update even after the said time period elapsed. I again called on sunday. This time I was told that their engineer will visit my premises on monday by 12 noon. But again no action was taken. I called the customer care centre for the third time. This time I was told to register a fresh complaint. I was also advised to change my handset and SIM card. This seems a very absurd advise since the problem has nothing to do with the handset. Everyone with an airtel connection is facing the same issues at my residence. Also the prooblem is present only inside my house. So it is clearly a case of network coverage issues.

I have faced severe harassment at the hands of airtel. Till now there is no assurance from their side that this issue will be resolved.

I am Facing network problem.

Airtel- post paid — Network Issue

Dear All,

I have lodged compalint with Airtel for poor/ no network coverage at my residence in July 2009. I have raised this issue till the level of appellate in air tel. I still have not received solution of the issue eventhough my residence is in southmumbai & main road itself. I have also changed my handset still the issue remain the same. These people do not respond to compalints & issue at all.