[Resolved] Airtel — Postpaid incoming & outgoing calls Barred

vjchoudhary

from Devgarh, Rajasthan

Address:

Jodhpur, Rajasthan

Hi,

I have ported from BSNL to Airtel postpaid ([protected]) using mobile number portability facility (MNP).

My number was converted to Airtel postpaid on 19 Sept, 2012 and since then I am facing the problems.

My phone worked for a few days and on 22, Sept my outgoing calls are barred. I contacted on Customer Care and was told that the address verification had failed and therefore services had been stopped. I asked the reason for failed address verification but was told that system is only showing failed status.

I fail to understand the reason behind this i reached Airtel customer office ( Swagat Communication, Jodhpur ) from where i purchased the postpaid sim and submit ID proof , photo. They told me that your address verification is negative; instead no one came from airtel for address verification in my home. Then they sad ok i will resume your outgoing calls & they do it and also sad airtel boy will come to your home for address verification. i also booked online complaint for this whose no is PR[protected] which was not yet resolved..

Again after two days they stopped my outgoing calls then again i reached airtel office and sad about this then airtel boy said that the system will automatically stopped your outgoing call and then they rectify this and my outgoing calls starts working.

But again after 2 days this time outgoing as well as my incoming call was barred(mobile shows sim rejected) after this I went to the airtel office several times but they were not at all supportive and neither their customer care helpline DID anything about it. Sometimes they said your address is wrong or sometimes they said your address is out of our service area. I gives some examples of airtel postpaid users which far away (5-6km) from my home address then they said we can't help you.

I said if my home address is out of your service area then you will told me when i purchased the sim and submit the document then they said sorry sir

My cell number is in wide circulation with my clients, colleagues and friends and any change in number will have adverse professional consequences for me.

Please look into the matter urgently

My connection has not been restored despite repeated attempts with
Airtel customer care department.

Kind Regards

Poonam Ram Choudhary

[protected]

[protected]

email: [protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Linkon Dutta Chowdhury

from Kolkata, West Bengal

Post Paid — Barred Outgoing

Dear Customer Care
Bhatia Telecommunication (Airtel)
Kolkata, India,

Sub:- Bard Out going calls from [protected].

Respected Customer Care,
With due respect I would inform to you that, I Mr. Linkon Dutta Dhowdhury, My Billing address is Vivekananda Nagar, Near Sishu uddyan, Madhyamgram, Kolkata, 700129. Just to evening I have lost my mobile phone number[protected] in the train during coming back to my resident from my duties at near Madhyamgram Railway Station.

Therefore I am requesting to you that, please bard all the outgoing call from my call number. Hope your will take a necessary action as early as possible and it will be your kind fevour to bard all the out going calls.

Thanking you,

Yours truly,

Linkon Dutta Chowdhury,
Vivekananda Nagar,
Near Sishu uddyan,
Madhyamgram, Kolkata, 700129

sunil

from Mumbai, Maharashtra

Dear cc,

Sub: Some of incoming call bard facility on my mobile

i would like to some incoming call bard on my mobile number, please advice us to do the procedure for the same.

Waiting for your instructions for the subject matter.

Regards,
Sunil jha

vikrant884

from Gurgaon, Haryana

AirTel — INCOMING & OUTGOING CALLS BARRED

Dear Sir/Madam,

I’m to say that my incoming & outgoing calls has been barred on 29th September.
My mobile number is [protected]
You people not even gave single prior intimation that you want to verify the address.
My birthday was on 30/9/08 and you had the blocked the number on 29/9/08.
You just think about it what was my position.
You want to verify the address so I again submitted the documents in Sec07 Rohini, Delhi Branch on 1/10/08.
But till now i.e., on 7/10/08 my number is not active still its blocked.
The people who are working in rohini airtel branch does not know how to talk with customers.
I’m an working person, U just tell me as I have to go again & again for verification & how many times I’v to submit the documents.
Nobody come to my house for verification.

So please do the needful & active my contact number with in oneday.
I[censored] r not able to do them I’ll fwd the same mail to TRAI also & consumer forum.

Thanks & Regards
Vikrant [protected], [protected]

Complainant8661521

from Pune, Maharashtra

airtel/postpaid — barred outgoing calls

Hi

This is Jaideep Nayak from India. I've been using Airtel postpaid connection for the last 3 months. They had barred my outgoing calls due to a slight delay in payment for the previous month. fair enough. On sundat the 8th of Feb 2009 at 9.45 AM I made tghe payment and got an acknowledgement in the form of an SMS. After thet I've called up theirCustomer care 6 times and every time there has been wrong information been given. My outgoin calls have not been activated even after nearly 24 hrs. I even talked to a manager once who soundede sleepy at best . This is just outrgeous to say the least. So much for being the biggest Telecom company in the country.

Jaidep

maheshwaram Raju

from Delhi, Delhi

Airtel — incoming &outgoing calls barred

iam using airtel services since 3 years suddenly on dated 28.07.2009 on the particular day without intimation without any message airtel people barred my mobile phone for reverification of my documents iam using service since 3 years iam using only one pre paid service of this airtel how come they dont even inform is that not thier responsibility to inform or they simply taking customer for granted iam totally felt bad for this service my mobile no is [protected] plz take an neccessary action against airtel

Boney

from Bengaluru, Karnataka

AirTel — incoming & outgoing barred

Hi
incoming & out going is bared in my number [protected] i had sub meted all the documents required , i asked the out let people to cancel my post paid and provide
per paid connection they are nt responding properly when ever I call they are disconnecting my call , I want my per paid connection back , Its my official num so kindly help
I had been completing regarding this from 30th July
hope you resolve this

addy.amit

from Delhi, Delhi

Airtel — outgoing calls barred automatically

Dear Sir,
My self Amit Yawalkar, i was purchase a airtel sim card at 24 of july and submit my all the documents to the dealer. But suddenly from yesterday means 6th of august my all outgoing call has bared, i am not able to make outgoing calls and the error coming during the outgoing call is "your document verification has not complete thats why you do not make outgoing call. Its kindly request to service provider that i attache my identity documents now.
And please help of this document start my outgoing call.
THANKING YOU.
From,
Amit Yawalkar.
Nagpur,
Maharashtra.

kasu.abhinav

from Delhi, Delhi

Airtel — Outgoing barred then Incoming barred

I purchased a sim(subscribers identity module) on 4th of nov. 2010 and submitted my documents that day itself. Then just the next day my sim was activated. After few days my outgoings were barred, then i re-submitted my documents in airtel showroom at Indiranagar,bangalore. They told me that my outgoings will be activted within 48 hrs . but still it wasnt activated, i called to the customer care they told me to re-re-submit the documents . I re-re-submitted the documents on 19th nov 2010,within 10 minutes they activated my outgoing calls. After few hours then my Incoming calls were barred. I again gave a call to customer care they are now telling me to re-re-re-submit the documents

customer name-Kumar Abhinav
Mob. No. [protected]
form no. of the last form submitted- 6784290

Issaac

from Delhi, Delhi

Airtel — All incoming and outgoing calls barred

Sir,

I am an Airtel customer with mobile number [protected]. I have migrated from postpaid to prepaid. I have submitted all the required documents for migration. After 3 days of activity all my incoming and outgoing calls were barred. Even the incoming and outgoing messages were barred. I have raised a complaint with the customer care and it is 3 weeks now. They didnt resolve this issue. I was fed up calling the customer care. they say that all the settings at their end were fine and they have asked me to do some settings on my mobile. I have tried those settings but in vain. Since my incoming and outgoing messages were also barred, I cannot use the mobile number portability. Is it possible to send an SMS from a different number? If I call customer care different people will attend the call and they ask me to give them some time. My alternate contact number is [protected]. Are these people avoiding mobile number portability by disabling the incoming/outgoing messages/calls? Can you please suggest something to retain this number? Thank you in advance.

Issaac

from Delhi, Delhi

Sir,

The issue is not yet resolved. I was out of station and could not follow the chain. Thank you for the initiative but its already one month. Please do it immediately.

Regards,
Issaac

yadavraj4U

from Hyderabad, Telangana

Airtel — reg : Barred incoming and outgoing calls

This is to your kind consideration that my Airtel prepaid number: [protected] (New Delhi) has been barred that to both incoming and outgoing call facilities while iam on a business meet to hyderabad, on visiting Airtel customer care office again and again in hyderabad i am in a situation that iam helpless as these guys telling me to go to delhi customer care from where you purchase the sim, this type of issues should be taken seriously, i request to airtel authorities to resolve my problem as soon as possible