[Resolved]  Airtel Postpaid Mobile Connection — Making false billing after surrendering the connection

Airtel — False billing and cheating since 1 year

Dear Sir/Madam of concerned authority,

In 2006, I was using Airtel postpaid mobile connection at office and since I wanted one for personal use, I thought of taking an add-on connection. After few months I quit that job, so I had to surrender the simcard to my office.

From Jan 2007, I noticed that I was billed for my personal no. and that of my old office no. Initially, I paid for the old no. and claimed back from ex-employer. To avoid in future similar mess, I approached the Airtel outlet at Koramangala (5th block, near HDFC Bank) in March 2007 to separate my existing number from that of the older no as it belonged to the office. They asked me to pay a deposit of Rs.300/- and give in writing a letter saying so with supporting document for proof of address (for my residence which is present address).

I never received bills at my residence from April, when I called up customer care 121 I found that their records are still showing the ex-office address instead of my residential address. Thereafter, I've sent several SMSes to 222 quoting my new address and also been telling the customer care representatives. Inspite these repeated efforts, I never recieved bills but was getting reminders through SMSes and phone calls. I was so tired and had become very busy to ensure the bills are posted to me at my new address, that I just felt silent and started paying on getting the SMSes only.

In June 2008, I was out of country for about 2 months. Yet, the bill is Rs.3700/- and since I had not paid they've now permanently disconnected my no. On seeking clarifications, they're saying my monthly rental amounts to Rs.1000/- when my plan was of Rs.199. On probing further, to my shock I'm told that the old no. (ex-office no.) is still accounted against my present no. and so the rental for both is due for payment! When I questioned, how it can be possible the team leader said - I was supposed to transfer the old no. and since its not detached from my present no. it is still active in my name!!! Actually, I dialled the old no. just to find out and found that that no. doesn't even exist!

So, all through 1 year since 2007 they've been cheating me by billing not just my present no but also on the one that is in no way connected to me and doesn't even exist!

Now, they say unless I pay up outstanding of Rs.3700/- my no. will not be activated and they can't even give the bills & its details to me since already they've permanently disconnected my no.

I request the concerned authority to get me justice and suitable compensation for the loss I've incurred by Airtel company.

Regards,
Deepa

Airtel Mobile — false billing

I'm Santosh Kasbe, my no is [protected] which is corporate CUG i.e. of Western Railway

Since last 4weeks I have been receiving sms indicating Rs. 99/ - have been charged to me for downloading games which i never downloaded.

When I received 2nd sms, I had contacted to Airtel customer care, and requested for stopping of this false billing, but could not get satisfactory reply. Now on friday there was 4th sms i.e. till date about Rs. 400/- have been charged to me which is false.

I also mailed my complaint to [protected]@airtelindia.com when i received 3rd SMS last week, but false billing is continued, being corporate CUG, i also wrote letter to my concern dept.

I would like to request to kindly help me out in this matter for stopping all such payments.

With regards.

Airtel Post Paid — cheating,false billing

Dear sir,
My cell no. is [protected],post paid connection.
I would like to fire a complain against airtel billing department.
I ve been a regular post paid user of airtel for the last 6 years.
And I ve got activated gprs on my phone for last year,
Under which I ve opted for Rs.200 plan, which allows me to surf
For 2 GB of data everymonth.
Now for this month they have charged me around 14,000/
For around 950 KB of data.And they are saying that I ve surfed the
Net via airtel live,so they are charging so much .

Now You tell me , is it fair to do so.I ve been their regular customer
And I ve also opted for the GPRS plan, now how should I come to know
That they ve send me the airtel settings and ask to save it.
How can u charge 31,000 for the same thing which u r selling at 200 rs.
And that also without informing the customer.

Please do something, otherwise I don’t ve any options other then :

1. I should opt for number portability, and ask my 20-30 friends also
to switch from airtel as soon as possible.
2. Go to the consumer court and file against your company, for harassment
And doing unjustice to your valuable consumer.