Airtel Pre - Paid — Wrong Deduction

Hi,
I have to say that my name is Navneet Kumar i am using a Airtel Pre-paid number as +91-[protected] on the dated 21/02/2010 i called to a number [protected] but at that the due to some technical error from the side Airtel my call is connected to a Afghanistan number i.e.[protected]. for that call i charged as Rs.15/Min. before that deduction i have a balance of Rs. and 24(Aprox.) at 1PM on the same day when i try to make another call the pre-recorded message given to me that I have no sufficient balance to make that call but still at that time I have Rs.9 in my balance then I make a call on Airtel customer care for the 2 problems as follows:
1. Unable to make any call
2. Unable to check balance while dialing *123# and 123
The customer care associate who received my call at that they say me that “this is a temporary problem kindly try to check your balance after 30 minutes and you are also able to make call after 30mins and he also tell me to once switch off-on my mobile”
I follow the entire process and then check my balance at 7PM on dated 21/02/2010 then the my mobile shows me the balance of Rs.9/- only then again I make a call to the customer care and the receiving person tell me that I make a call to Afghanistan(As an international Number) I told the CCA* that I not made up that call but he said me to check my recent dialed numbers in my mobile I checked them all and find the same no as [protected] which is a number of reliance telecom of Delhi-NCR then I again call on that no [protected] and just charged normal as 60ps/min (as My tariff) then again I call to customer care(TIME:- AROUND 7PM )and tell him to put a complaint of WRONG DEDUCTION from my account but the CCA tell me to charge-up my pre-paid a/c and pay Rs.50/- for checking the details from the Airtel and just tell me not to raise a complaint on my problem I made a warm request to that CCA but he not file my complaint.

This is not a issue of Rs.50 but a issue of Airtel service that if a customer is saying that he charged wrong for anything the CCA is not even filing a single complaint for him then what is the recruitment of customer care helpline if they can’t even file a customer’s complaint.
Kindly Check out all this process and reply me as soon as possible.
I forwarding this application to
1. Airtel Bharti
2. https://www.consumercomplaints.in/new_complaint/
3. http://consumerpain.com/complaints/submit-a-consumer-complaint/
4. http://www.consumercourt.in/land-line-phone/5213-complaint-against-bharti-airtel-ltd.html
I home after getting my this problem the Airtel defiantly help me and find out the appropriate resolving trick.
Yours Faithfully
Navneet Kumar
Alternate No: -[protected]
Airtel No:- +91-[protected]
Address:- C23, DDA Flats
IV story Mata Sundri Road,
New Delhi -11002
E-mail ID :- navneet.[protected]@yahoo.in