Airtel Prepaid — AMOUNT DEDUCTED | |||
When i have Checked my Mobile airtel prepaid balance on dated on 11 may 2013 at 6 am that time i am seen that balance deducted my mobile no ([protected]), And I am very surprised to see that there are three international SMSs are showing from my number to "[protected]" on dated 11/05/2013 at around 02:12 AM. On the day. I speak with Customer care executive and he refuse to support me as he saying the sms has been sent from my mobile number only, which actually was not. It is very irritating that Airtel is also now on the wrong track for DEDUCTION OF MOBILE PREPAID BALANCE and unsupported customer care. Was this information helpful? | |||
6 Comments | |||
Comments
Air Tel Prepaid — amount deducted
my name is baljit kumar mishra. my prepaid no is [protected].i recharge my mobile throw mchek amount of rs.444 on 29/03/2010.but mobile is not recharge. but rs.444 is deducted on my bank account.i have loged complan to airtel but a/m is not refundtill date.plz rsolve the issue as soon as poosible.Airtel Mobile - Prepaid — Irritating Service
Dear Sir / Madam,I have made EC recharge on 25-Sep-2010 but the message came as recharge not successful. I have approached Airtel Customer Relationship Center Parry's. They asked me to recharge by scratch Card, I did that still the message is same. again i have approached the Airtel Customer Relationship Center Parry's. They asked me to make a call from the phone which kept for customer.
I made a call asper the officer instruction, on the call on that day itself (25-Sep-2010) the customer service officer confirmed that they registered my Complaint and the same will be rectified with in 28-Sep-2010,
27-Sep-2010 a gentlemen called me for the registered complaint, and he asking the details again and he given the TAT time for next 24hrs, after his call Airtel sent a SMS stating that we have replied on your query, which not rectified.
I sent email to [protected]@airtelindia.com to know the status, they send a acknowledgment mail and a customer care people calling me and providing the 24hrs TAT time after that a SMS came to my mobile stating that we have replied on your query.
This is what happening whenever I sent email to the Airtel. Till the date (06-Oct-2010) the same is not rectified.
I expect your suggestion on this or expect your instruction to file the case against Airtel
Yours Truly
Selvakumar B
[protected]
Chennai
Namaste Mr. Mishra,
This is to inform you that your concern listed on 11 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is to inform you that your concern listed on 11 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Mishra,
We would like to inform you that your concern listed 11 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 11 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Airtel Prepaid — Amount deducted
Dear Sir/Madam,I, Ramesh.K with Airtel prepaid no. +91-[protected] have been using since 2+ years. And now, my airtel number (+91-[protected]) still in use in roaming. I have not activated any kind of services. And Since 3 weeks I am getting deducting of Re 1/- on daily basis. I have been trying and failing to contact customer care(+91-[protected]) with different kinds of operators(Airtel,Reliance,Aircel) but unable to connect the call.May I know the reason why am I getting deduction of Re 1/- in my mobile balance.