[Resolved]  Airtel Prepaid — unwanted activation of value added service

mail details are given below

From:
THE VINTAGE <[protected]@rediffmail.com> | Add to Address Book | This is spam



To: Nodalofficer.[protected]@Airtel.in


Subject: Re: Re: Regarding Your Airtel Mobile [protected] [protected] [protected] [protected] [protected] 98104221


Date: Sat, 13 Dec 2008 10:49:13 IST


Cc: "121" <[protected]@airtelindia.com>
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no answer til date. i am waiting your call before 5:00 oclock today if not resived your any responce then go to other step ?????????????
manoj kumar
[protected],[protected]

On Wed, 10 Dec 2008 THE VINTAGE wrote :
> call center 121 told no value added service activate and deactivate my hand because you are corporate client. your call center retain by mail details are given below :-
>
>On Mon, 17 Nov 2008 [protected]@airtelindia.com wrote :
> > >Dear Customer,
> > >
> > >
> > >Thank you for contacting Airtel.
> > >
> > >This is with reference to your email regarding local pack activation
> >without confirmation for the Airtel mobile and contact details of
> >relationship manager for the Airtel mobiles:
> > >
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >
> > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >packs is not activated on the Airtel mobile [protected], [protected],
> >[protected] and [protected].
> > >
> > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >packs has already been deactivated on your Airtel number [protected] with
> >effect from 10 November 2008 and we have been deactivated the same on your
> >Airtel number [protected] on 17 November 2008.
> > >
> > >However, kindly note that we do not activate or deactivate any service
> >without customer consent.
>
>but how can possible value pack cativated mobile number [protected] your representive tolad any plan or value service activeted without your permission not possible then how can activated.
>example one bill no.[protected], date:- 25.11.2008 activate call date:- 23.10.2008 but your call center conform me no any value added activate in this number.
>any customer not requested but i requested to you pl. send any excutive in my office and resolved this problem.
>Manoj Kumar
>[protected]
>
>
>On Sun, 07 Dec 2008 Nodalofficer.[protected]@Airtel.in wrote :
> > Dear Customer,
> >
> >Thank you for writing to Airtel.
> >
> >This has reference to your e-mail dated 02 December 2008 regarding your
> >Airtel mobiles
> >
> >[protected]
> >[protected]
> >[protected]
> >[protected]
> >[protected]
> >[protected]
> >
> >We regret the inconvienance faced by you.
> >
> >We would like to inform you that we have checked in our records and found
> >that 900Mins Local Free @Rs300 pack activated on your request as you got
> >the call regarding the same on 26-August-2008so all the charges are
> >correctly charged to you.
> >
> >Please be assured that our billing system is foolproof and there is no
> >manual intervention. The software captures the details of the call that
> >you make from and receive on your mobile and generates the invoice
> >accordingly. Once the invoice is generated, we take stringent measures to
> >ensure zero defects.
> >
> >Please know that we appreciate your valuable subscription with Airtel and
> >it has always been our constant endeavour to serve you better. In your
> >case also, required measures were taken to ensure that the invoice so
> >generated is correct and the calls are valid. I hope this clarifies
> >
> >For future, kindly call our 24 hrs customer care help line at 121 (toll
> >free) or contact Nodal Officer at [protected] (From Monday to Friday
> >between 9.30 AM to 6.30 PM). We would be glad to assist you.
> >
> >Assuring you the best of our services.
> >
> >Regards
> >Rinku Pal
> >Nodal Officer
> >Airtel
> >
> >
> >DISCLAIMER AND CONFIDENTIALITY NOTE:
> >
> >
> >The information in this email is confidential, and intended solely for the
> >addressee. Access to this e-mail by anyone else is unauthorized. Any
> >copying or further distribution beyond the original addressee is not
> >intended, and may be unlawful. The opinions expressed are those of the
> >sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
> >e-mail has been successfully scanned for presence of virus. It is
> >recommended to scan the attachment before launching.
> >
> >
> >
> >
> >
> >
> >
> >
> >"THE VINTAGE" <[protected]@rediffmail.com>
> >12/03/2008 12:42 PM
> >Please respond to
> >"THE VINTAGE" <[protected]@rediffmail.com>
> >
> >
> >To
> >nodalofficer.[protected]@airtel.in
> >cc
> >"[protected]@airtelindia.com" <[protected]@airtelindia.com>
> >Subject
> >Re: Your Airtel Mobile(#[protected]) [REF:[protected]]
> > P Please do not print this e-mail unless it is absolutely
> >necessary P
> >
> >
> >
> >
> >
> >
> >i requested pl. call or meet me beacuse i am fedup your services
> >without information value added service activeted [protected], [protected],
> >[protected] - Rs. 300/- local Airtel free call 900 packs and [protected] -
> >rs. 15.
> >how to possible without my permission these services activated.
> >a am waiting uour reply pl. if no reply then other step ?
> >
> >On Mon, 17 Nov 2008 [protected]@airtelindia.com wrote :
> > >Dear Customer,
> > >
> > >
> > >Thank you for contacting Airtel.
> > >
> > >This is with reference to your email regarding local pack activation
> >without confirmation for the Airtel mobile and contact details of
> >relationship manager for the Airtel mobiles:
> > >
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >[protected]
> > >
> > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >packs is not activated on the Airtel mobile [protected], [protected],
> >[protected] and [protected].
> > >
> > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >packs has already been deactivated on your Airtel number [protected] with
> >effect from 10 November 2008 and we have been deactivated the same on your
> >Airtel number [protected] on 17 November 2008.
> > >
> > >However, kindly note that we do not activate or deactivate any service
> >without customer consent.
> > >
> > >Further, we wish to inform you that to know about contact details of your
> >relationship manager we request you to contact your HR or administration
> >department.
> > >
> > >It has always been our endeavor to provide you with the best customer
> >service and we assure you of our sincere commitment to meeting all your
> >future requirements too.
> > >
> > >We value your association with Airtel.
> > >
> > >
> > >Regards,
> > >
> > >Hafiz Ul Rehman
> > >Customer Services
> > >Airtel
> > >
> > >
> > >DISCLAIMER AND CONFIDENTIALITY NOTE:
> > >
> > >
> > >The information in this email is confidential and intended solely for the
> >addressee. Access to this e-mail by anyone else is unauthorized. Any
> >copying or further distribution beyond the original addressee is not
> >intended, and may be unlawful. The opinions expressed are those of the
> >sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The
> >e-mail has been successfully scanned for presence of virus. It is
> >recommended to scan the attachment before launching.
> > >
> > >
> > >---- Original Message ----
> > >
> > >
> > >
> > >
> > >Rupali Sahu ji
> > >
> > >i am company owner and totaly rong information please check? proper then
> > >reply me.Rs. 300/- local Airtel free call 900 pack activated mobile no:-
> > >[protected], account :[protected], without any information.
> > >
> > >no hr or administration dep. in my office. please send relation ship
> >mager
> > >contact number & name . any furtherdiscussion please contact my mobile
> > >number :- [protected], manoj kumar
> > >On Sat, 15 Nov 2008 [protected]@airtelindia.com wrote :
> > > >Dear Customer,
> > > >
> > > >
> > > >Thank you for contacting Airtel.
> > > >
> > > >This is with reference to your email regarding local pack activation
> > >without confirmation for the Airtel mobile [protected] and contact details
> > >of relationship manager for the Airtel mobiles:
> > > >
> > > >[protected]
> > > >[protected]
> > > >[protected]
> > > >[protected]
> > > >[protected]
> > > >[protected]
> > > >
> > > >We would like to inform you that Rs. 300/- local Airtel free call 900
> >pack
> > >is not activated on the Airtel mobile [protected].
> > > >
> > > >Further, kindly visit our website www.airtel.in for any other monthly
> > >pack.
> > > >
> > > >We wish to inform you that to know about contact details of your
> > >relationship manager we request you to contact your HR or administration
> > >department.
> > > >
> > > >It has always been our endeavor to provide you with the best customer
> > >service and we assure you of our sincere commitment to meet all your
> >future
> > >requirements too.
> > > >
> > > >
> > > >Regards,
> > > >
> > > >Rupali Sahu
> > > >Customer Services
> > > >Airtel
> > > >
> > > >
> > >
> > >____________________________________________________________________________...⇄
> > > >DISCLAIMER AND CONFIDENTIALITY NOTE:
> > > >
> > > >The information in this email is confidential and intended solely for
> >the
> > >addressee. Access to this e-mail by anyone else is unauthorized. Any
> > >copying or further distribution beyond the original addressee is not
> > >intended, and may be unlawful. The opinions expressed are those of the
> > >sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED.
> >The
> > >e-mail has been successfully scanned for presence of virus. It is
> > >recommended to scan the attachment before launching.
> > > >
> > > >---- Original Message ----
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >Note: Forwarded message attached
> > > >
> > > >-- Original Message --
> > > >
> > > > From: "THE VINTAGE" <[protected]@rediffmail.com>
> > > >To: "121" <[protected]@airtelindia.com>
> > > >Subject: Fwd: some query
> > > >|-|
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> > > >
> > > >
> > > >
> > > >
> > > >
> > > >Note: Forwarded message attached
> > > >
> > > >-- Original Message --
> > > >
> > > > From: "THE VINTAGE" <[protected]@rediffmail.com>
> > > >To: "121" <[protected]@airtelindia.com>
> > > >Subject: some query
> > > >my contact no:- [protected]
> > > >? ? ? ? ? ? ? ? Manoj Kumar
> > > >|-|
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> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >Dear sir/Madam
> > > >
> > > >
> > > >Details are given below.
> > > >
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >[protected]? ? ?[protected]
> > > >
> > > >Who is my company coordinator officer.pl? Inform me. Name and number.
> > > >No officer has been visited in my office after 06 to till date.
> > > >
> > > >Surpeises without my permission activated Rs. 300/- local airtel free
> >call
> > > >900 pack my mobile number [protected].
> > > >
> > > >I requested pl. call me within 24 hours.
> > > >Waiting for your call. And suggest me any other monthly pack
> > > >|-|
> > > >|R|
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> > > >|-|
> > > >This e-mail and any files transmitted with it are for the sole use of
> >the
> > >intended recipient(s) and may contain confidential and privileged
> > >information. If you are not the intended recipient, please contact the
> > >sender by reply e-mail and destroy all copies and the original message.
> >Any
> > >unauthorized review, use, disclosure, dissemination, forwarding, printing
> >or
> > >copying of this email or any action taken in reliance on this e-mail is
> > >strictly prohibited and may be unlawful.
> > > >The recipient acknowledges that Bharti Airtel Limited or its
> >subsidiaries
> > >and associated companies(collectively "Bharti Airtel Limited"), are unable
> > >to exercise control or ensure or guarantee the integrity of/overthe
> > >contents of the information contained in e-mail transmissions and further
> > >acknowledges that any views expressed in this message are those of the
> > >individual sender and no binding nature of the message shall be implied
> >or
> > >assumed unless the sender does so expressly with due authority of Bharti
> > >Airtel Limited. Before opening any attachments please check them for
> > >viruses and defects.
> > > >
> > >|-|
> > >|I|
> > >|s|
> > >|h|
> > >|a|
> > >|r|
> > >|e|
> > >|-|
> > >This e-mail and any files transmitted with it are for the sole use of the
> >intended recipient(s) and may contain confidential and privileged
> >information. If you are not the intended recipient, please contact the
> >sender by reply e-mail and destroy all copies and the original message.
> >Any unauthorized review, use, disclosure, dissemination, forwarding,
> >printing or copying of this email or any action taken in reliance on this
> >e-mail is strictly prohibited and may be unlawful.
> > >The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
> >and associated companies(collectively "Bharti Airtel Limited"), are unable
> >to exercise control or ensure or guarantee the integrity of/overthe
> >contents of the information contained in e-mail transmissions and further
> >acknowledges that any views expressed in this message are those of the
> >individual sender and no binding nature of the message shall be implied or
> >assumed unless the sender does so expressly with due authority of Bharti
> >Airtel Limited. Before opening any attachments please check them for
> >viruses and defects.
> > >
> >
> >
> >
> >
> >
> >This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
> >The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
> >