[Resolved] Airtel Prepaid — conversion and activation of prepaid service
Ssandesh r durbhatkar
Express yourself! wow! what a baseline! I hope its meant to express feelings at touch of a button... sadly this isn't true with me.
i had got my airtel post paid connection (450 Privilege plan mob no [protected]) few months back and I was satisfied with it. However the plan which I had opted was for high local usage and my local usage was not high. So, on 8th Jan (Tues) I approached Airtel Relationship Centre(ARC), Panaji - Goa, for conversion from postpaid to prepaid connection. I was told by the ARC executive (Ms. Dynesia) that the conversion would take 2 days(i.e. positively on 10thJan). However before approaching to ARC i was educated at the customer call centre that this type of conversion needs only 24hrs. Anyways I opted for the conversion on 8th Jan and had submitted necessary documents for the prepaid connection on the same day. After which a new prepaid SIM card was handed over to me. The postpaid connection was disconnected on the same day late in the evening, however, the prepaid card was not activated even after making several calls which were not answered by the ARC executive (Ms. Dynesia. mob no.[protected]). On 11th Jan I personally approached the ARC and only then my prepaid connection was activated in the evening.
I had put this prepaid SIM card in nokia1100 B&W handset. When I tried installing the SIM in my LG KG 300 handset, the SIM card was rejected. I also tried to install the same in Nokia N73, Motorola L9 and Sonyerricsson K750i but the response was same. I immediately contacted ARC to check the card. Ms.Dynesia gave me appointment on Sat 12th Jan. When I approached ARC, Panaji, Goa, it was confirmed by Mr.Lestor/Ms.Dynesia that the SIM card was defective and replacement was only available on Tues 15th Jan. When I contacted ARC on 15th Jan I was told by Ms.Dynesia that the SIM card will now be relaced on 17th Jan(Thurs). So, again on 17th Jan I visited ARC and got the SIM card replaced. I was assured by Mr.Lestor & Mr.Gopal that the activation of the new prepaid SIM would take 2 hrs but to my dissapointment the SIM was activated after more than 24hrs(i.e on 18th Jan at 18:15hrs)
On 19th Jan(Saturday) I received a SMS stating that I have to submit documents for the airtel prepaid connection to ARC to enjoy continued services. Since I had already submitted the required documents for prepaid connection during the request for conversion (8th Jan), I ignored that SMS. And now again on 21st Jan 2008 at around 13:45hrs my prepaid connection is blocked. I cannot receive or make any calls or SMS. And I also dont know when my service will be activated. Till now the connection has not been activated (22nd Jan 2008 19:20hrs)
Complaint marked as Resolved Aug 13, 2020