[Resolved]  Airtel (Prepaid) — Refusal of issue a duplicate sim card

Ref : cell no.[protected] ... Visited Airtel Gallery @ Chembur, Mumbai-71 on 22-07-08 @ 7.05 p.m., to get a duplicate sim card .Gallery Not maintaining seperate complaint register, also unable to maintain stock of simcards, I had earlier visted same on friday was called back on tuesday i.e.today. Gallery refused to issue a sim card & unable to either note my complaint in register or attend the customer in this world of competition. The resposible executives Mr.Ravi, Ms.Mamta, Ms Pooja neither available to personally face or attend me, & provide me with a duplicate sim card on request, instead i was directed to distant gallery either at vashi, or ghatkopar from here at 7.15 p.m. also complained at customer care from gallery direct line attended by some exec.Vrindda & later sen.Exec. Mr. Asif [protected]@ 7.10 p.m. to 7.30 pm without being able to give a satisfactory response that is needed to maintain a customer in this world of competition. Kindly note the fact that the gallery is not maintaining the Seperate Compaint Register, as well as not maintaininig the Stock of blank sim cards either postpaid or prepaid. why issue licence to such gallery in this age to hi-fi, if they are unable to even provide the customer with the sim card without which motto of the company is unable to succed. can some one imagine of providing telecom service in gsm without supplying sim cards to customers ? if yes then i am least update with the inventions of science & technology.
Thanking you.
Yours Faithfully
Kamlesh H Nandu.
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