Airtel - Prepaid Connection — Airtel prepaid customer care department
Kakinada, Andhra Pradesh, India
Sub: Request- Regarding-Taking action against Inabaility of customer care deparment of Airtel to resolve the problem, retrival of balance which has been deducted from my mobile no: [protected], setting the call charges as per terms.
I am M.RAJIV who has shifted from Aircel to Airtel through mobile no portability ( mobile no: [protected]) on[protected].
At the movement while iam taking Airtel connection, I have opted the plan 1paise/ second for lifetime and I have also prescribed for Do Not Disturb service. But later on marketing team of airtel are disturbing me, even iam in DND list. Later on I have subscribed the plan, rc: 61 for ‘½ paise/ second’ valid for one month, on[protected]. It went good for two weeks but after two weeks I noticed that iam charged at 1.2paise/second. As iam in offer period I should be charged at ‘½ paise/second’ (or) as per the nominal lifetime offer 1paise/second, but iam charged at 1.2 paise/ second. I called to Airtel customer care several times, but the IVR has not connected me to the customer care agent( the customer care department is useless and the IVR is not disconnection the line without obeying the instructions of the customer who is calling). At rare instant even when iam connected to customer care agent, the line got disconnected within 30 seconds while iam speeking to customer care agent. I even do not received a call back from Airtel, inspite of repeated dissconntction of line, while speaking to customer care agent. How would I speak to customer care agent when iam not connected to it? As I not not have hope that I can solve this issue from my mobile. I walked in to the local Airtel outlet at Pindala cheruvu/ Kakinda. I explained my version and requested them to forward a written complaint which I have given. The Airtel outlet executives replied that we don’t take written / oral complaints for prepaid connections, but u can call directly to Airtel customer care from our phone. As per the instructions given by them I dailed to 125 and It took 15 minutes to speak to customer care agent even from Airtel outlet.
I spoke to customer care agent for a long time and lodged a complaint for balance deduction (with a complaint no: CBNRA [protected]). The spokes person replied that you will receive a call back for Airtel authorities and the complaint will be resolved in 2 days. I waited for 1 week but the complaint was not resolved. Later on I again walked in to the Airtel outlet and spoke hard with the Airtel outlet executives to solve the issue or else I will skip to some other network. They replied that you can proceed as your wish and we cannot forward your issue, It is upto you, you can call to the customer care department or else go to Airtel prepaid outlet located at mainroad in Kakinada and we do not deal with prepaid complaint as this is a postpaid outlet. Then I walked in to the Airtel prepaid outlet at Kakinada, they replied that we cannot resolve the issue due to lack of facilities, said that it is better to speak over the phone at Airtel outlet by dailing 125.
Finally I again went to Airtel outlet, dailed to 125 and waited for 1 hour to get line connected. As line is connected I spoke to the customer care agent and explained my problem to them and lodged a complaint( with a compliant no:[protected]. The customer care Authorities replied that I will receive a call back from Airtel customer care Authorities on 22-03-11 at 4.00 pm. I did not receive any call untill 25-03-11. Hence I called to Airtel customer care on 25-03-11 at about 10.00 am, but the same problem( the line is getting disconnected) was repeated inspite to know the status of my complaint.
I am vexed with the services of Airtel, proper justice has not been given to my complaint.
I request the Authorities to give good service from customer care to resolve the problems of the customer. I wanted to bring to your kind notice that Airtel is deducting balance from the customer( especially from illerates) in different ways ( like hello tunes, asttology, cricket) as more % of customers are not aware to compliant against them and get problem resolved.
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