[Resolved]  Airtel Prepaid — Fraud and Looting Recharge Bangalore

Airtel Prepaid — Fraud services charges

Hi,

I am a prepaid subscriber for Airtel and my number is[protected]. I got automatically subscribed for Airtel gamesclub on Sep 10, 2011 and there was a deduction of 99 rs for the game which I never downloaded. On visiting http://gamesclub.in it showed that I never downloaded any game. I tried to un-subscribe the sending UNSUBGC to 54321 and recieved SQLDB error. Again I sent another SMS unsub gc to 56363 and this time I was charged rs 3 and still got the same SQLDB error in response.
On Sep 19 at around 2:30 am (when I was in my deep sleep), I got another message saying I have been charged rs 32 for downloading java games.
I don't understand how can one download when he is not using the phone. On visiting the http://gamesclub.in , i see that no games has been downloaded for my account.


I don't understand why AIRTEL is making this fraud charges and automatically enroll into these services.

. They did the same for me. I've never downloaded such a stupid hungama content game, but they charged me 99. I called cust service (121) and complained, but the guy who attended my call transferred me to a supervisor. All i heard is 2 rings and call ended. That's the last time i spoke to a person @ airtel cust serv. I tried several times, but never was able to reach the rep. Although it gives me the option 9 it's not connecting me to a rep. Have they all absconded?

Airtel Prepaid — Fake Deduction

I have Airtel prepaid connection of +91 [protected]. I received a notification on my cell on17/11/2011 and i just clicked on the same, just by clicking it resulted into deduction of Rs. 99 without any reason. Now when i have contacted the staff at consumer care, there is no proper response and the same is considered to be data usage by me whereas it was hardly 5 seconds time. how come 99 rs. can be deducted for something which i never downloaded further why such link was sent on my mobile. Earlier also 5 days before 45 Rs. were deducted from my account without any reason and there is no proper explanatory response from the customer care department.

This has been the heights of looting the public, we are already landing up paying so much due to internet plans, call tariffs and over and above that all these charges by such carriers.

Namaste Mukesh,

This is to inform you that your concern listed on 22 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

*****KEEP YOUR STUPID AIRTEL POLICY WITH YOU PEOPLE.****

already i sent email to your team. and i spoke about tariff plans .

you people are unable to answer.
you people are giving one excuse to us: ITS AIRTEL POLICY.

-----
we want to know what is and what type AIRTEL policy ??
becauz you are saying" First 2 min Calling of the day is (airtel terms policy)- BUT im our eyes you are looting to customers.

i need perfect answer from airtel. what type AIRTEL POLICY/how you can charge First 2 min Calling of the day -2 Paise/Sec.??

if customer recharge any plan to make low call rates then no need to charge again - again First 2 min Calling of the day -2 Paise/Sec.

you people should not charge First 2 min Calling of the day -2 Paise/Sec. IF CUSTOMER recharge any plan.

its called daily rental-RIGHT.!!!
so DAILY RENTAL system already closed.

you have 2 option:
1. you can take First 2 min Calling of the day -2 Paise/Sec.BUT (WITHOUT RECHARGE ANY other PACKAGE)
2. IF customer recharge any package to make low call rates then (AIRTEL SHOULD NOT CHARGE AGAIN -First 2 min Calling of the day -2 Paise/Sec.)


DO NOT MAKE FOOL TO US. ALREADY WE INDIAN PEOPLE FED-UP FROM INDIAN GOVT.


I HOPE YOU PEOPLE WILL UNDERSTAND.

Namaste Mukesh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

still my issue not solved

45rs reachrge then why again you people are charging first day 2 min normal call rates?
so what use to recharge low call rate package??

stop to this plan