[Resolved] Airtel Prepaid — Hello Tune activated without my consent

jaillam

from Ongole, Andhra Pradesh

Address:

Kerala

Sir,

On 15/03/2011 a caller tune was set to my connection automatically without my consent.
It was known to me when I received a message regarding balance deduction.
I called to customer care and registered a complaint
Then he told me that he is going to forward the call to his senior.
But no one picked the call and was automatically disconnected.
I tried again calling customer care but could not because I was directed to some other computerized instructions telling me to send an sms to know my balance and validity.
So I came to know that I am banned from calling to customer care. On 18/03/2011, I had sent an Email to Airtel.In replay they informed me that an amount of Rs20/- would be credited in 24 hours. Then the Hello Tune got deactivated successfully but the deducted amount(Rs20/-) is not credited to my account. Again I sent Email, i got same replay and the result was same. And they did not replay to my third mail.
So i request you sir, to take necessary action

Jayesh E.P
Ph: +91 [protected]
Email: [protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Complainant9925798

from Delhi, Delhi

Bharti Airtel — Hello tune services

Dear SIr Madam

I have seen advertisment on tv (gana bolo hello tunbe lagao ) they missed guides i have spend two hundred rupees in call airtel no 543215 i called many time but not selected the song (tere liye - form veer zaara Movie) so plz do need full

navneet_one

from Gurgaon, Haryana

Bharti Airtel — ACTIVATION OF CALLER TUNE

ON 11.12.09 CALLER TUNE HAS BEEN ACTIVATED ON MY MOBILE WITHOUT ANY PRIOR INFORMATION AND RS40/- DEDUCTED FROM MY ACCOUNT AND WHEN I TALKED TO CUSTOMER CARE REGARDING THIS ISSUE, HE DID NOT TOLD ANYTHING AND DISSCONNECT THE PHONE. MOBLIE OPERATOR ARE LOOTING INNOSENT PEOPLES BY SUCH KIND OF THINGS. THERE SHOULD DEFINITLY BE ACTION ON THIS COMPANY.

[protected] MOBILE NUMBER

rocky anthony

from Delhi, Delhi

yes i agree with the customer because these operators jounraly put charges without any message or alert and they say it has been done buy us.because we cannot check there ugc.

singh.vivekanand23

from Gurgaon, Haryana

Bharti Airtel — Activation of Caller tune service without consent of customers

Hi Sir,

My name is Vivek Anand Singh. I am using airtel pre-paid number [protected]. I want to make complain against airtel for their caller tune service. It has been happened 3 times with me that I receive call from airtel customer care, and the moment I picked the call, they activated caller tune service on my number without any consent, and they deducted some amount from my balance. When I called customer care number, they did not give me any satisfactory answer why they activated caller tune on my number without my permission and even they refused to give me customer care complain number. Today also I receive call from airtel customer number +[protected]. When I picked the call, they activated caller tune service again without asking my permission. They are doing this with most of their customers and by doing so they are making lot of money by cheating their customers.
Please take an strict action against such companies cheating their customers.

Thanks

Regards
Vivek Anand Singh
+91-[protected]

abhijitarora

from Mumbai, Maharashtra

The same thing happened with me today - 30/3/2011. They have started hello tune without my consent. When i called customercare, they deactivated the service but did not refund my balance deduction.

arafa

from Pune, Maharashtra

Dear SirMadam,
On 28/03/2011, I got a call from a number [protected] who claimed to be from airtel HQ and told me that my number has been selected among 5 lucky numbers in Kerala for special offer. Though I asked him what the offer was, he kept insisting that it was free and included sms and call rates. I told OK and as soon as I disconnected the call, I got a Rs.30 deduction message for a hello tunes to which I never subscribed.
I tried calling 121 and 198 on same day and tried to speak to customer care representative, but when I tried the option, I got "Thank for contacting Airtel" and was disconnected.
I never had faced such cheap marketing tactics from Bharti Airtel till now.
Hope you will look into this matter.

Thanks,
Arafath

arafa

from Pune, Maharashtra

I forgot to include my mobile number [protected] in the message.

Sanjeev Das99

from Pune, Maharashtra

Airtel — Activate Caller tune without my CONSENT!!

Now here is something that i don't like about the Mobile service providers. My service provider is AIRTEL(does Mr. A.R.Rahman's cellular device do get activated by the unwanted caller tunes?) .Well Today in the morning i have discovered that Airtel has activated the Caller Tune without my CONSENT. They even didn't bother me to send a sms or any kind of notification to let me know about this. I was surprised when one my friend called me up to say "dude when did you get this caller tune?". I am very dissatisfied with the service, facing this issue for the 3rd time. Do you guys do these sort of illegal stuffs just to meet your target?? This is the last and first time I am complaining. And I hope my complains will be taken care of.
My number is [protected].

jaillam

from Ongole, Andhra Pradesh

Sir,
Sorry for the late replay. This is to inform you that my issue has been resolved. Thank you for your valuable assistance

Jayesh

Sanjeev Das99

from Pune, Maharashtra

thanks for your support.