Airtel Prepaid Mobile Connection — recharge not successful for validity

My recharge was not succeessfully going through, and I forgot the exactly amount I recharged. I just wanted to know if I could know how much amount I paied and get them back with my transaction number, I Made a call to so call "customer care", a women told me to dial 98101 which couldn't go through at all by my mobile. Then, I had to call to customer care, then after listening to long long long voice box, finally I was able to talk to someone who is a man, he told me to dial 198. Ok, I dialed, "This number doesn't exist!" Wow, such great customer service! I called the customer care the third time, listening to all voice box, then he gave me number of delhi customer service [protected], this time it seems working, but I'm dailing from chennai, I really don't want to waste time and money on listen to all voice box just for a simple question which I asked many times.

In conclusion,
I'm very disappointed at Airtel's customer service.

Details of my recharge
Transaction ID[protected]
on 2nd OCT 09 at 6PM
Mobile number[protected]
I bought my sim card in New Delhi, but I'm in chennai.
the shop assistant's mobile [protected]

my recharge was not succeesfully.i type *123*3# and i dial my secret code.then, they ask me that once again type my secret code.god..i'm shocked.it is did'nt recharge.then the service has send a message for my cell.703:...i wouldn't tell anything.shame.

My mobile is samsung wave 525..and i have an airtel sim...i recharge of rs 50...and fot rs 42..i used up 14 rupees..28 rupees left..and suddenly it disappeared...I recharged rs 25...And a message cam that...Recharge unsucessful..My number is - [protected]..Help Me Out!!