[Resolved] Airtel - Prepaid Mobile Service

[Resolved] Airtel - Prepaid Mobile Service — Deactivation of GPRS

A Abbas.m from Kanpur, Uttar Pradesh

I purchased a airtel simcard, Pack code:MthofPkg-01/2008 mobile no:[protected], Sim no:[protected], Sl no:A[protected], Activation dt 10.02.08 and recharge by e-recharge, Talktime Rs 0.00.MRP Rs 375.00.TransID[protected]" It is for monthly scheme of Gprs.The next day Airtel send this message("Inbox";"[protected]:36:00";"56789";"Airtel Internet On Mobile Service Daily pack is already active on your Mobile Number.")What happend to Rs-375/-? stil now no feedback from Airtel.ok, ok. Once again i lost my money on 11.03.08 /6.00 PM i activated gprs7("Sent Items";"[protected]:05:26";"56789";"GPRS7") 13.03.08/ 01-AM airtel displayed a sms The gprs has been de-activated on your mobile.Why ? I called the customer care assist again & again NO problem solved the days are going NEXT NEXT NEXT... I lost the money Rs-75/- About 1.5 Lakhs subscriber through out India perday !!! I attached the SMS within brackets("Inbox";"[protected]:14:00";"Airtel";"Airtel Mobile Office has been de-activated on your Mobile. SMS GPRS7 to 56789 (Toll free) to enjoy this service for 7 continuous days." "Inbox";"[protected]:28:00";"121";"We request you to please dial 17118 (toll free) for Airtel GPRS activation/deactivation procedure.ThankYou Airtel." "Inbox";"[protected]:15:00";"Airtel";"Airtel Mobile Office will be de-activated on your Mobile in the next 1 hour. SMS GPRS7 to 56789 (Toll free) to enjoy this service for 7 continuous days." "Inbox";"[protected]:56:00";"121";"We have received your query and we will get back to you through SMS within 24hrs." "Inbox";"[protected]:18:00";"Airtel";"Latest Tamil Songs SPECIAL!. Songs/Ringtones/Hello Tunes & Many More.DIAL 562633 @ Rs 6/Min." "Inbox";"[protected]:59:00";"2567";"0 Ok" "Inbox";"[protected]:49:00";"Airtel";"Dear Customer the service is currently not enabled for your phone, please call 121 for more details." "Inbox";"[protected]:23:00";"2567";"0 Ok" "Inbox";"[protected]:05:00";"Airtel";"Mobile Office is active on ur number. To use these services, pls save the settings u are about to receive. Visit Airtel Live! for free AR Rehman Ringtone. No activation charge or monthly rentals are applicable for Airtel Live! & MMS. You only pay if you send a MMS or download content. For details call 121AIRTEL LIVE Settings have been successfully delivered on your phone. Access Airtel Live by long pressing '0' key Nokia or by launching Wap / Web Browser ( any Other Phone) and visiting http://live.airtelworld.com. You pay no monthly rent, activation or browsing charges. You pay only if you Download Content or Send MMS. " "Inbox";"[protected]:59:00";"Airtel";"Dear Customer the service is currently not enabled for your phone, please call 121 for more details.")("Sent Items";"[protected]:39:14";"2567";"MO" "Sent Items";"[protected]:46:31";"121";"Please activate my gprs account.I lost frm 12.3.08 " "Sent Items";"[protected]:31:21";"[protected]";"I sent a msge to 56789 to activate gprs for 7days Dt 11.3.08 6pm. I got d service, but today deactivated.Why? What hap'ent AIRTEL! 2nd time i lost my money " "Sent Items";"[protected]:30:40";"121";"I sent a msge to 56789 to activate gprs for 7days Dt 11.3.08 6pm. I got d service, but today deactivated.Why? What hap'ent AIRTEL! 2nd time i lost my money " "Sent Items";"[protected]:09:59";"876";"No" "Sent Items";"[protected]:50:42";"56789";"GPRS7" "Sent Items";"[protected]:05:26";"56789";"GPRS7") ANYBODY HELP ME Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Irfan shaikh

from Delhi, Delhi

I have sent a sms to 121 GPRS to activate the gprs service on mobile on 21/3/08 at 8.53.35 at 15.05.23 I sent a message to 121 MYVAS but grps was activated, at 16.49.46 I contact customer care exuection but gprs was activiated again tat of 4 hours give at 17.22.37 the service was activates on mobile. Then I spoke to one of the supervisor Seema about the quality of service and I told to deactivate the gprs. At the same time i sent a message to deactivate the gprs service.

Again on 22/3/08 I got a message that gprs is activated as per my request whereas I informed to deactivate the gprs service.

On 30/03/08 I called and informed that activiate gprs service on mobile but I got a message saying that net on phone is activates on my mobile, when I sent a message i also spoke to one of the customer care executive and I clearly told him to activate the gprs service on mobile. Then again I called and informed the customer executive to deactive all the service from my account whether it is gprs or net on phone, I dont want the service of airtel at all.

On 17/4/08 at 00.45.10 I sent a message to 121 to activate gprs on mobile, i got a receipt mentioning that service will be activiate in 4 hours. at 9.7.5 I called customer exuection he told that still gprs service is not activiated on my mobile, when i request him to transfer the call to the supervisor he said supervisor is bussy on another line and he will back after 0.5 hours and service will also be activiated in 0.5 hour.

Till 18/4/08 time 11.36.10 the service was not activated on my mobile I called customer care execution and spoke to Mr. Jadhav he also told me that the service will be activiate within 2 hours, I told him to transfer the call to the supervisor, he first declined when I shouted on him he transferred the call to Ms. Smita. She was so roude and she does not know how to talk with the customer, she does not have any right to sit at supervisory level if she dont know the meaning of customer care. After a huge argument I told her to give me the details of my bills about the gprs charges, we was telling me to check on the web site, I told her that I am requesting you to give me gprs service you are not giving me the service then how can I check my bell on net. I told to take request to provide me the detail report of all the charges leived on me because of gprs & net on phone and from when to when the charges applied.

She was not ready to leson to my request she was just repeting that you have to check on web or I have to pay Rs. 50/- for the same. After a huge argument she kept my phone on hold for more than 1 & 5 hour.

I would like to request you to check the case throughly and take the necessary action, because I dont thing that I am wrong at any point.

And also I would like to have all details that how many time I contacted 121 for assistance, what was the communication.

Irfan Shaikh

Arumugam A

from Chennai, Tamil Nadu

dear sir/madam,

this is arumugam, my airtel prepaid number is [protected].
i lost my SIM at last week then applaied new SIM for same number at sat(226/04/2008).they asked me "it will be activate within 48 hours" but my number is not active till now. so kindly take action for this and give me good solution as soon as posible.

regard
Arumugam A

Dastagir

from Pune, Maharashtra

Airtel Postpaid — GPRS activationDeactivation

I had sent a request to activate GPRS on 23 feb but it was activated on 26 feb which was of no use for me i asked them to deactivate it but was not done for 6 days and i was charged foe 3 days after settlement. Now my GPRS is not Deactivated again from 24th of may till date even after raising the issue for five times, they only forward the reference number that's it. again u will call and do settlement of days and finally I will be in loss.

aarti verma

from Noida, Uttar Pradesh

i want 2 9 my call history, no is [protected]

zubair khan

from Kolkata, West Bengal

i bought a new prepaid connect.the mobile no is --->[protected]
but after 4 days my service deactive.but i submit my all document.i m very angry to airtel
i want my sending my complain
zubair khan

Mohan L Bevinakatti

from Vijayawada, Andhra Pradesh

I requested for net connection to customer care executive. My cell No[protected] and he assured the same will be active within 24 hours. the facitlity is still not available on my cell

Khayyam khan

Hi Airtel, , ,
can you tell me why my number is not working i m out of country in south Africa, , , ,

my number is [protected]
i told to my friend who is in india please recharge my prepaid a/c, Its not recharging on international roaming can you suggest me how can i recharge my prepaid number while using at internation Roaming..

Thanks
Airtel

vimlesh suwalka

from Kolkata, West Bengal

airtel wap you've been charged Rs. 10 per day charged
i recived 64611010 sms and cutdown 10 per day plz
send deactive settings

taher

from Mumbai, Maharashtra

I want to see my airtel prepaid detail bill. . plz let me know if anybody have answer..

vaibhav grover

from Pune, Maharashtra

Airtel Prepaid — GPRS service

Dear Sir,
I am a prepaid coustmer of airtel with mobile number [protected] from asansole.I had activatated the GPRS it works in west bengal but when i go to jharkhand it dosnt work there.I have talked about the issue to the customer care several times and no action was done.Then i went to the local office of the Airtel in asansole and made a complaint there as suggested by the person i should have recieved a call from the techincal assistant but it never happened.
There is one more issue that if you dial the customer care for more than 2 times a day then this services would be bared for a month.I dont understand if you dont give service a person will call u and by no means the service providers should make a rule such as this one..

Regards,
Vaibhav Grover

mahesh suresh gaikhe

from Nashik, Maharashtra

dear sir,
i have a three copmplents please deactive my service is 54321 ( love poem) 543216 (freindz chat[protected]shayari) please please please deactive becuse today my mob balence is -38.44 paisa

dwij shah

from Pune, Maharashtra

I want last 4 month detail bill my mobile no.[protected]

nayeem

from Pune, Maharashtra

sir,

i m mohd afser, sir i want gprs connection and also internet connection on my mobile, sir i want all detail and how to use this service on my mobile, how can i use this service after the detail i m giving my mobile number ([protected]) this is my mobile num.

Harjeet singh

from Anand, Gujarat

HARJET SINGH

MOBILE NO-[protected]

Design n Build

from Lucknow, Uttar Pradesh

Sir/ Madam,
we have hold 30 postpaid connections, Phone No.[protected]-17, [protected]-25, [protected]-35, [protected], In the same time we have received the bills of every connection separtely.co, that we were faced many problems relating to bills payment. therefore we are requesting for the combined billing of these connections.please give the due consideration to our request.

Thanking You.

For Design n build

Ram Prakash Triphati.

Address: H-3, 103 Ist Floor,
Vardhman Plaza Tower,
Netaji Subhash Place,
New Delhi 110034.
Ph.no.[protected]

SIVAN KUTTY

from Bengaluru, Karnataka

Airtel Prepaid Connection — Activation of hollow tunes & download of Rehman new

Without my consent airtel deducted Rs.30/- per month towards subscription of hollow tune activation on 29-07-09 and also downloaded Rehman new for Rs.3/- per minute without my consent.Hence the above amount may be credited to my mobile no. [protected] immediately.

Tileshwar kumar sah

from Bengaluru, Karnataka

dear Sir/Madam,
i am using huawel internet modem last 04 month.but it is not functioning last 15 days.i had complained many times but there is no action.i had send mail to you but from your side no progress could be seen.
please troubleshoot it.
thanking you.
tileshwar kumar
modem no:-[protected]
mobile no:-[protected]

Javidkhan Inamdar

Dear Sir,

I am getting daily SMS from number 2906150. Please deactivate this service. Mob No. [protected]

Thanks
Javidkhan Inamdar

s.manoj kumar

from Chennai, Tamil Nadu

Hi.
I m manoj one of your customer i just want to change my internet connection into unlimited that is 799/- plan can u please do the needfull and send me the mail with conformation my ph no is 43520991 in the name of sri radhakrishna motor stores chennai-2

Sumit Kumar

from Delhi, Delhi

Airtel mobile - gprs/airtel live — request for activating GPRS/AIRTEL LIVE

I requested for activating my airtel mobile office/airtel live serivce on 14 september at customer care, my no is [protected], then i waited for 2-3 days to get my service activated, after that more than 10 times i have called to cutomer care and requesting the same but each time false commintment is been maded to me that u will recive the seeting within 4 hours and u will able to use the service and against the same requet number 28510623/F[protected]/28490097 is been given to me despite of my reminder calls to cutomer care my srvice is not been activated due to which my facing mental harrasment as well as loss on by profeesional end.This is a pathetic service by airtel, this experience has made me to think o swithching to some other network,I would say airtel is the worst in customer care.
kinldy look into the matter and resolve my problem as soon as possible.