[Resolved] Airtel Prepaid — Outgoing calls and smses not working

siddharth248

from Delhi, Delhi

Oct 4, 2012

Address: Delhi

I have been an airtel prepaid customer for many years but for nearly 2 months i have not been able to make a single call or sms to any number except 121.
i have complained many times and many times the complaint according to airtel back office team gets resolved but in reality its the same situation
then a customer care officer suggested faulty sim..i changed my sim 3 weeks ago but still same problem persists . I CANT MAKE ABY OUTGOING CALLS OR SMS..however my gprs connection plus incoming sms and calls are working fine..

my mobile no - [protected]

The customer care just does not know whats the problem and what could be the solution ..they hang up many times..i have visited the airtel relationship centre also but there also no one know the solution to my problem. one of them did profile reset still nothing happened.
I want an action to be taken immediatly.

Regards ,
Siddharth

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Jim Mack

from Chennai, Tamil Nadu

Nov 11, 2018

Airtel disconnected outgoing calls for prepaid customer even when there is sufficient balance, Instead i get some message to recharge to get the outgoing calls facility back. This is not acceptable, Why is the balance not utilizable ? why should i recharge for more when even the existing amount remains unused., i have a balance of more than Rs. 800 unused. Airtel service has done this without warning and its extemely unfair to customers. i dont feel i can ever trust you again. Please restore the outgoing facility or else i will look for another service that is trustworthy