Airtel Complaints & Reviews

to: [protected]@in.airtel.com,
nodal.[protected]@airtel.in,
nodalofficer.[protected]@in.airtel.com

Sir,

This is the 4th remainder to you about your airtel digital tv for my id no.[protected]-validity up to Nov 6th 2012. The complaint is no view of all channels and the error code shows as 4 which please note.

Already I made complaint 4 times to your customer care [protected] but there is no response and they are telling hold the line to check then after a minute the line was disconnected. Is this your customer care? You are insulting the customers and If you did not activate the tv channels within 12 hours I have to complaint to Consumer court.

Thank you. வாழ்க வளமுடன்
K.N.K.Ravindran @ Ravibhai
Ph : +[protected]
+91 [protected]

i have submitted all the documents required for re-verification of my mobile no [protected] at local customer care on 21st sep'2012. But on the 29th sep'2012 night, my sim got rejected suddenly. on 1st october 2012, i visited the local customer care at Namrup,Dibrugragh. After that my service resumed but all my remaining balance along with GPRS balance become zero.i also worth mentioning that i have life time validity sim whose validity was upto 2025 but now validity reduce to dec'2012 only.

Dear All,

I have trying following up with the Airtel Team - Ahmedabad S.G. Highway for CUG cancellation and Portability, with respect to same i have done several verbal communication and visit to the above store as well, after taking so much of follow-up i have given a written application on 20th Sep 2012, however there is no responce from the Airtel Side with respect my request

I would request you to please intervene and help get the same ASAP

Regards,
Sanket Rajani

Hi,
On September 17th using mobile number portability option i switched from tata docomo to Airtel. From then onwards i am not getting incoming calls to my mobile([protected]). I tried to call 121 number of times(till date i tried nearly 200 times but i was able to speak with them only twice or thrice).

So the customer care people are saying that i didnt submitt any proofs. But i did that on the day i took the sim. Any how as per the request i re-submitted them again to the dealer. Even after submitting the proofs i didnt get incoming.

I hate this customer care number. It is giving number of options but not giving me an option to speak with executive.Now i got a chance to speak with him and this time they are saying some technical issue and logged a complaint. Complaint number is CPIUC[protected]. This was registered on 24th september and it was intimated that it will be resolved in 2days. Till now i dont have any response regarding this complaint.

Now i visited Airtel office at Asilimetta junction,Near sampath vinayagar temple,Vishakaptnam. There after taking the token and waiting for nearly 1.5 hrs , i got a chance to speak with the representive over there. She asked me the problem and i explained here then she said it is a technical problem and they are logging the complaint and it will be resolved in 48hrs. I asked her for acknowledgement and she replied that they dont provide any acknowledgement.I am waiting for nearly 4 days but the problem is not yet resolved. One thing i dont understand is if they dont provide me any acknowledgement how i can say that i complained about it.This is really really worst.
Its been so long and i am missing number of important calls.
So i would like to file a case against airtel regarding this according to consumer protection act.

Thanks,
pavan

Im using airtel for the past 4 yrs.. unnecessarily my account balance was detucted and they activating any VAS(value added services) i called to customer care and informed about my problem but very poor responce i got.. i m very vex in using airtel operator... so please i request you to tak necessay actions regarding the problem..

thank you,

I recharged my Airtel mobile with special recharge of Rs-34/- from airtel website.
Where description was given as,
denomination- Rs. 34
benefit- Get 75 local mins and 100 local + National SMS
validity-Four Sunday after Recharge

But after recharge I got only local mins, the SMS Balance is not credited.

I contacted customer care,but they are directly denying that saying there is no offer like that.
I am also attaching the screen-shot of the offer in their site

My Mobile no. is [protected]. Airtel is charging fof FUSION LOUNGE. I did not ask for this. I tried to deactivate by 1. SMS to 55678 for which they charged Rs. 3, 2. Called 12116 many tmes pressed 3 and 1 to stop the service 4 sent email. All to no effect. The service has not been deactivated. They are charging Re 15 for some unwanteddownload and also Re 1 daily for sosomething which I do not want. Pl deactivate this useless service immediately. Thanks. Ramanathan

number of problems

1) I had 3g balance of 500 mb but was debarred from selecting 3g network by airtel.. i called 198(airtel complaint dept) to report about it to which they said a complaint has been taken and it will be solved within 2 days but in vain i found out that d complaint hasn't been solved and even they have blocked d complaint dept from my number... its 20 days now and still d problem persists to which airtel customer care is giving no response ..

2) i recharged rs 39 sms pack which was to give me 1000 national sms for 30 days but to my notice i didn't get any sms pack rather was provided a call rate reducing pack giving 1p/2s local call rates.. i didn't need this call rate reduction pack but was forced to accept it.. the customer care was not responding to this issue and rather he was telling me its my fault(the complaint dept is still blocked)

my name - Siddhant Agarwal
my airtel number - [protected]

please provide help i am in let of trouble and airtel cheated my money

Hi ,

I have Ur digital connection . I was out of station for two months and came back . As usal I recharged the account with 250 Rupees .After recharging I cam to know that 90 percent of the channels are moved to a new direction for a different satalite .

I called Ur support , right after that I got a message stating ,Thank you for subscribing the ESPN and Kids Channel .
I did'nt subscribe or I am not able to get the channels in the direction .

I again called for support , the tech told that he will sent the technician number right after the call , Which I did'nt get .He also committed , that the dead line to get this issue closed is 27th sept 2012 03:30 PM . Still now I have not recieved any support .

The best part is , without any service I have lost 150 Rupees in 10 days . I currently have 101 Rupees balance in the account .

Anyway , I am not gonna wait for your service tech to come , I have contacted a local tech , He will fix that for me where I have to pay 250 Rupees . So in short ,Airtel tried to improve the quality of the serice and it costed me 400 Rupees .

Once again I thank for your great service .

Regards

dear sir/madam
i am receiving v.bad and vulgar messages from a number...it would be v.helpful for me as well as for my family if you could block that certain number....i would be highly be grateful to you.thank you.my phone no :[protected] and the number from which i receive such messages is [protected]...thank you..please help me.

The below mentioned email message has been sent to Mr K.Rao,Nodal Officer,Airtel Digital TV,Mumbai.

Dear Sh Rao,
I Sh.Chitrasen Nayak,C/44,CWPRS Colony,Kirkatwadi,Khadakwasla,Pune(Maharashtra)-411024 is a bona fide costumer of Airtel digital tv having Id No-[protected](Regd Mobile No-[protected]/Land line No-[protected]) for last four years.I had been experiencing signal lock/reception problem for last three to four months off and on specifically during rains.I have lodged about two dozens of complaints with the customer care centre but all the times they would say necessary assistance would be extended by tweaking the system at their end or service engineer would be sent to solve the problem but never happened.On last 23.09.2012 evening/night the problem became aggravated and services were fully disrupted even the weather condition was perfectly OK.I lodged the complaint on 24.09.2012 morning with your costumer care and I was served with an sms message containing a problem No[protected] and happy code No-971 in the evening despite commitment to send the service engineer before evening.On 25.09.2012 I have talked thrice to c/care but no action was taken to solve the problem.On 26.09.2012 I received another sms which speaks that"Namaste!Your complaint registered for Airtel digital tv has been resolved.Text<SAT>if you are satisfied or <UNSAT> in case you are not satisfied to 54325".When I confronted to your c/care people with this sms, they avoided me.Again on 27.09.2012, I was served with the third sms that,"your video problem No is 24305675 and happy code -652" but no body visited my residence to solve the problem.Kindly note that during this period I was always in touch with your c/care and was being assured by them to send the service engineer soon.
Today,at around 12,30 PM, I received a call from local service wing their service people were coming to my residence to see my problem.After half an hour two persons came to my residence and inspected the connection.I am staying in the 2nd floor and the receiver Antena is installed on my flat garage roof which is only 10 feet height and 10 meters away from the building.The digital people had installed the Antena on the garage roof at the starting time.One of the service fellows enquired about a ladder to climb up to the roof.I told and showed them from my 2nd floor residence window a small ladder of 7 feet which was kept in our switch room which is only 10 meters away from my garage/dish Antena and requested to take it and use to climb up.It is worth to be mentioned here that my 15 year old son even uses to climb to the garage roof by putting his foot on the front door.Even when your people first installed the Antena,climbed up without any ladder in the above manner. Surprisingly,one fellow suddenly resented sharply and roughly by saying that," you should have had to put the ladder on the garage wall before our arrival.It's not our duty to hold the ladder and MR SUNIL MITTAL is not paying us to hold the ladder.As I was too late by waiting these service people from 9AM onwards,I left for my office advising my wife to extend all possible help.Despite my ailing wife's offer to hold the ladder these rude people drove away without touching the system after throwing some reckless words in an uncivilised manner.The matter was intimated by my wife while on the way.I also informed your c/care about the happening there after immediately.After some time,might be one c/care fellow called me on my regd mobile what I guess as I could not here any thing clear due to signal problem of my mobile location for which I requested to call on my land line number to contact my wife or my office L/Line number(I recited) after 10 minutes to talk to me but till writing this email message no call has come to my residence/office.
At the back drop of above,I would like to request you to transfer my account balance equal to for 30 days(From 23.09.2012 to 22.09.2012) to my home town airtel digital tv Id No-[protected],Vill-Gopalpur,Kapilash,Dhenkanal,Orissa) which is also registered in with me(Same mobile No-[protected]) and disconnect my connection Id No-[protected] of Pune.
I further put this in place that if the issue is not resolved in a peaceful and appropriate manner within next 24 hours,I reserve my right to approach any legal forum to recover the losses met out to me in terms of money and compensation for damage to dignity for which Airtel digital tv shall be solely held responsible.
An early response/action shall be highly appreciated.
With thanks,

Yours Truly,

Mr C.Nayak
[protected]@rediffmail.com
(M)[protected]
L/L-[protected]

I am using Air tel sim card for Past 1 year (appx). My Message booster pack expired for August - 2012. But it got
auto renewal reducing my balance directly. In Airtel customer care murali said this one of the facility they are lauched for customer. This is one of the theft facility to reduce the balace launched from airtel.

Differece between direct balance reducing and store recharging around 10 rupees.

In customer care they are say send sms to some number to stop this non sense.

There is proper response to the customer.

I want my money back and proper justification for the activity from airtel.

dear sir/madam m bharmander Singh using airtel connection for five to six month. . my phone no is [protected]. during theis month i have not receive my bill but still i have paid my all broadband bill. during July mothe air tel sale executive mr sameer his phone no is ([protected],[protected])came to me and said sir i have got your bill and your outstanding bill is RS 2360 your last date is 16the July. immediately i gave him RS 1500 he did not gave me receipt no and said i will submit personally . and he did not submit and making excuse theat i paid your bill. ignoring my call even i talk to his senior but not get any response. even i have register complaint to cust care and send so many mail to airtel.co.in but no respond so by anger i have made my payment they barred my service and made a high bill which i will not pay .i request u please solve my problem wave off my charges and i will pay real amount which i have use.

My mobile number is [protected] and I had opted for mobile number portability from reliance to airtel and it was successfully processed on 14sept 2012.I got a confirmation msg for the same on same day.But on 24th sept 2012 I received one SMS asking for resubmission of all the documents along with photo.

And on 26th sept, the outgoing were barred and still its suspended instead of the fact that I had resubmitted the documents on 26th evening. Now it has already been more than 72 hours since i submitted the documents. I want the services to be presumed asap without any further delay. Till now my experience with airtel has been frustrating.

Let me add one more thing. I had done this MNP from an airtel office only located in 100 ft rd, near domlur flyover. I had submitted all the documents as per their instruction but this all happened. Even after resubmitting, no action has been taken. The customer care people at this office are not able to solve queries at the earliest and they do not respond in a good manner as well. When i went for resubmission, I was even told at this office that i can not use this number anymore because it has been completely blocked. This was told by a guy at prepaid desk.

These all are nothing but irresponsible answers. I want an action to be taken immedietely.

Thanks
Rabindra

My Outgoing call is barred in abroud....and not able to call anywere my no is [protected]... in need my call barring password

Ajay Nagar

My customer enrollment form no. for broadband connection is 565388. The name of agent I was communicating to was Naveen and his number was [protected]. I have had the worst experience dealing with this agent. I had requested for the broadband connection and he had take a sum of Rs. 1150 on 17th August 2012. He had assured the connection to be made by 23rd of August but it never happened and on calling him he would speak rudely and in pathetic manner. He also threatened me that he would cancel the request and eventually he did that. Now get to know that airtle has cancelled my request without any explanation or notice to me. In my apartment there are already 2 airtel connections existing. They also haven't refunded me the money and the agent never responds to my calls. If this is the stupid service that airtel can provide me where some lame agent can cancel my request on personal grudges, I would like to file a complaint against them. Now I not only want immediate refund but I also want a valid explanation for this pathetic service.

Regards
Shashank

I activate Smallest 3G plan for testing 3G speed its 17rs gives 45 mins 3G minutes
I got 500-600 KB/s in my 702mbps modem.....

i am happy and on 28/09/2012 I have made a airtel 3g recharge worth 101/- 300mb 3G data validity for 1 month......

I use and i get only 7-8KB/s .....
before i activate 17rs plan which give me 500-600KB/s

Because of giving good speed i activate 3G on my sim and currently i have 293 mb left in my a/c ....

Please help me out i am not getting 3G speed

THANKS

I am a bonafide customer of AIRTEL since 2002.My Airtel Number is [protected] and the validity is Life time upto 1st January,2025.Several times I talked with customer care Executive for asking the question is there any requirement for minimum recharge to continue this facility,but they answered there is no requirement for minimum rechaege because at 1sat stage when LIFE TIME system was started that time I convert my validity with some extra Amount i,e, Rs.99/- per month for 12 Instalments.
On 28th day of September,2012 when I Switched on My Phone I found there is no network coverage of my abovementioned Airtel Number.I am really stunt How is it possible for a Number 1 Company in the mobile Network of India can do this Job without given any intimation to customer.
So sir please look into the matter very seriously and kindly do the necessary step as early as posible.
Your kind co-operation in this regard will be highly appreciated.

i have already comlaint against airtel in consumer forum after that i got a mail from airtel that we are not able to contact with you and with your number so i mailed back them and gave them another number but they have not contacted me after which i have called them to three to five times and their senior customer care executive told me that your problem will be solved within eight days but it could not happened after which again i have called him after telling all the thing to customer care executive i told him that please transefer my call to your senior but he rejected my call from that time i could not make a call to customer care of airtel from that number they always reject my call

Dear Sir/Madam,

My mobile number is [protected].

I am eligible to get CUG as per my company's eligible criteria.

If I sms PORT to 1900, it is replying stating that the request is irrelevant and asking me to send it to the same code number even if I repeat this n number of times and everytime Re.1 is getting deducted.

Please help me to get it changed.

Regards,

SKMuraali