Airtel Complaints & Reviews

Namaste (priya_chauhan01),

This is to inform you that your concern listed on 17 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Hi Arpit,

Thank you. I would request you to look into the issue urgently as I am being harassed by airtel by being threatened of legal action which is highly inappropriate. I do not owe any money to airtel for the number mentioned as I have paid the full amount and got the number closed. If the necessary actions were not taken by airtel, that is not my problem as I do not understand and I will not pay for a number that is not in use and that does not exist.

Regards,
Priya

Hi,

I again received an email from corporate collections KK for paying the bill and threatening me of legal action. I do not see any action being taken so far. Kindly reply.

Regards,
Priya

Namaste (huddiestbeast),

This is to inform you that your concern listed on 17 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Though I never visited Airtel Live site, yet I am regularly charged Rs.5.00 for Hungama Content (what is this actually I don't know). I contacted the customer care service official two days in succession. In spite of the withdrawal of Hungama Content from my number, yesterday I was charged Rs5.00 once more.

Well, if AirTel has to earn money in this way, I would like to suggect AirTel people to do this gracefully and professionally. A beggar must beg like a beggar, with a KATORA (bowl) in his/her hand and standing in front of the door. What you say AirTel people?

My mobile number is +[protected]. Any person can verify my complaint any time, if I am furnishing some wrong complaint.

ATISH BANERJEE

Airtel (Bharti Telecommunication) — Deducting Unnecessary Money On Regular Basis

Once more I have charged Rs.5.00 for AirTel Hungama Content downloading.

I didn't subscribe for the same and I don't have any idea about this. On contacting Customer Care they say No Service is active on your mobile, but this is consecutive five days AirTel is deducting Rs5.00/day.

Please stop cheating by deducting money on regular basis, otherwise I have to discard this number.

Namaste Mr. Bhandari,

This is to inform you that your concern listed on 17 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — money deducted automatically

bid4p plan has been automatically turned on in my mobile fone without permission.and my money has been deducted bfrom my account, please deactivate my account


shekhar kumar

AirTel — currency deduction

Im using airtel service since 3 years, it ws good compare to other services. but since two days automatically currency deduction is takinig place even though Im not downloading anything from airtel live with adownloading message from 64611050.Im fed up due this.I hope to get solution otherwise I WIIL GO MEDIA. I complained
( FARUK, MANAGER) many times but no solvation.
complaint no: [protected]

you are not accepting my call i am trying continous from 15-20days

Airtel — Unfair deduction of money from mobile balance

Sir,
This is to inform you that i am a user of Sirtel mobile service.
company had deducted Rs.60 from my mobile balance (Rs.15 each time, 4 times) on the basis of some subscriptions on 28 june and 11 july.On asking about this they replied that its due to use of GPRS.

After that i requested them to please deactivate all those subscription, and they replied that all fecilities have been deactivated on 13 july.On 18 july again they charged Rs.15 due to same subscriptions and some others which i never ever subscribed.

On reporting this matter no action was taken and not even my money has been returned.

kindly help

yours sincerly,
Ujjwal Jaiswal

i had receive gclub.in message and my balance will be reduced upto 10rs.so please unsubcribe it for my number [protected]

AirTel — Deduction of money from balance

Within one month I have faced the same problem thrice. They are deducting Rs 30.00 towards deferent services which I have not subscribed. After calling to customer care service they refund it. Today they are not responding to my call. Is it not one type of cheating business ? If escaped alright , If caught refund.

Airtel — Unfair deduction of balance of prepaid a/c

My Airtel no :- [protected]
11th march 2011 i hav reached with 333 rupess but on sat i saw a/c bal is 200 rupess since i made call only for 25 rupess in STD bangalore Airtel.. how it comes ? i contaced to Customer care they nt receive my complaint instead of they behaved so rudely.. please help me . instead of it i vl be compelled to leave Airtel service since of nuisance in service & bad customer support.

Airtel Mobile — unfair deduction

I am having a ssmart phone but i have stopped useing airtel live /mobile office service for long time due to their exuberent cost and cheating by them ( hidden cost , charging for desplayed free content etc) suddenly airtel have dedected 99 Rs for some stupid tadkalive activation which i have never activated from my side . after complaining to customer care the have accpted their mistake and refunded my balance .to my surprise after another 6 days they have again dedected 20 rupees for continuation of tadka live .....and this time they are not willing to refund me .I have never visite dthere site, am registered with do not disturb service and never send any sms to activate it.in fact i have asked them to deactivate even airtel live permanantly on my no which they are not doing as it is PREACTIVATE SERVICE.like this they are cheating so many people . I am even not aware what is this tadka live is all about how come i activte it at 2 0 clock in midnight ...........and why airtel is unfairly deducting amount for no reason

AirTel — deducted more money

Dear sir, i am one of the airtel prepaid user, and i recieved one sms from 55678 number regarding quiz per minute 3 rupees, so i dialed 556782 number as shown in my mobile, i had 185.78 rupees balance in my prepaid, after 20 minutes my call was disconected due to isufficient fund, and i checked my balance that time 5.78 rupees shown in my mobile screen, i gave the complaint to airtel customer service, but till now there is no reply for this, please give me help

Airtel — Deduction of balance money whimsically

Reg: The Airtel connection no. [protected]

Two phone calls were there where after receiving the particular calls, the provider charged for Rs. 10/ in each case. That is in particular case it is Rs.20/-.

We have a internet facility of Rs.98/- per month. But when ever internet is connected Re.0.60 per minute is being deducted from the main balance as call / sms charges which is not as per their tariff.

Both the case I was cheated by the provider. I require the money back from the service provider.

My another mobile no. is [protected]/[protected]

AirTel — Unfair deduction of money from balance

Respected sir,
I am sahil Sharma of jaipur (Rajasthan). I am a bharti airtel prepaid customer ([protected]) since past 7-8 years.
This is to bring to bring to your kind notice that On 28 nov 2010, i got my number E-recharged by a local vendor for Rs.98 (GPRS Pack) and the next day (29 nov 2010) only airtel deducted Rs.98 from my balance as the auto renewal of GPRS pack. I called customer care and informed them about this glitch and asked them to either waver those Rs.98 or extend the validity. But they denied to both and said it happened because airtel voluntarily activated auto renewal on my number without letting me know and the balance deducted because i had more than Rs.98 in my balance. I argued but in vain, i even told the representatives namely Tofiq and Paras Bohra (Senior) that i’ll go to consumer court and their reply was do as you like.
So now i’m helpless. Kindly help me in this regard.

Thanking You.

Yours Sincerely,
Sahil Sharma
[protected]
Jaipur, Rajasthan

i am narendra gangwar from bareilly (UP). I have activated 5 Rs. 50 MB mobile internet daily use pack and lost my other 47 Rs. just for nothing . when I enquired I came to know that they charged for GPRS service. Why they charge when they already charged 5 Rs. I also talked customer care for two times nearly for 10 minutes and lost another 2 Rs. but got nothing . they told me that they have lodged a complaint but I dont thinkso as nothing happened till today. so please enquire about the same...

AirTel — Unfair Deducting Balance

Various unnecessary services are activated by the company by it's ownself and we become the victims o[censored]nfair deduction from the balance.

Airtel — tariff deduction for radio

Hi Sir/Mam,

My number is [protected]. Yesterday, on 5th March, 2011, I received a message saying "Thanks for subscribing Airtel Radio Service. You have been charged Rs 20."

I confirm that I did not subscribe to this from my side. Hence, I humbly request you to please deactivate this service from my number [protected].

I also wish to inform you that something similar happened a month ago in early Feb 2011. I was deducted Rs. 5 for Hello tune activation. I called your call center, waited for 6-8 minutes, and deactivated it. Yesterday's incident is the 2nd one.

I can't keep doing this again and again. I value my Airtel relation. But these dirty incidents will kill my faith in your company.

Once again I request you to please do the needful and refund my deducted balance of Rs. 20.

Thanks
Ajay

Thanks, Mr. Swami. These email ids will definitely help. :-)

However, I got my issue resolved. I called Airtel 121 and the exec was good and quite suddenly helpful. First he said I initiated a key 1 press to signify activate (Airtel Radio) when the auto IVR # [protected] called me. When I mentioned about the unscrupulous practices and this thread, he suddenly turned helpful and immediately offered refund.

This is the 2nd complaint in a month I am seeing from the same prepaid #, and for me, this is no coincidence (I have 3 Airtel prepaid #s). I WONDER WHAT COULD BE THE PLIGHT O[censored]NSUSPECTING INNOCENT CUSTOMERS !!

In case Airtel (or other telecom) heads are reading this, here's my point:
1. Most considerate customers are not worried to death over small things like Rs. 5 or Rs. 20, but your corporate image & sub bases are in danger, especially with MNP lurking in India.
2. Please investigate if there are any malpractices in your call centers. I came to know from Airtel "dealers" that they exist.
3. Since I like Airtel services and genuinely care, I decided to put in this typing work.

I wish the best for Airtel.
AJAY

Airtel — Unfair balance deduction (Airtel live)

I've been accessing free facebook on airtel live settings on my airtel number since many weeks...but then i started using same on my another airtel sim ( number [protected] ) on 2nd march...everything went fine and i was able to access free facebook on it. i hardly used it for 5-10 minutes..But after 15-30 minutes , i received a service message from airtel saying that thanks for using airtel live..And according to that message , i was charged a sum of Rs.50 for using airtel live,even though it is supposed to be free.Not only this, i was charged about rs 75 for it..i made a complaint by calling customer care and i was told that my balance would be credited before 7th of march...
Then (on march 11) i again asked for balance refund but customer care executive and he told me that you must have used the airtel live service..he checked for a while and claimed I've used internet on 2nd 3rd and 4th march too...which was a claim...When i said i've only accessed facebook which is supposed to be free then he said no, facebook is not free...Then i said how can be credited rs 75 just for browsing for about 5 minutes..even if i download data for 5 minutes, i can't download this much..Is this your service airtel.?its been 11 days and I've not received my balance yet. Also,my balance was deducted 2-3 times after that unnecessarily thanks for using airtel live.I am really disappointed from airtel.First from unfair balance deduction, then from customer care executives.
i want balance refund of about 70-80 rs on my number ([protected] )as soon as possible
thank you

Airtel — Money deducted before the actual time.

I got a message from Airtel that your airtel talkies service will be renewed in 3 days.
I got this message on 16 March 2011 around 8.30 am. They deducted the money from my account before 3 days on 18th March 2011.I called them them they are saying they will deduct the money anytime after 48 hours. The information is not communicated properly and for that i lost my 30 rupees.
Name: Venkat
Mobile: [protected]

there was a call from airtel corporate office and as a goodwill they recharged my account with Rs 50 ..Im satisfied now ..i had thought of moving to vodafone but now im keeping with airtel.. :)

well thank you for responding.

Airtel — addition of 3g services and hello tune without my request

the airtel co has started 3g facility and hello tunes on my mobile no. [protected] without my request or any confirmation. while i contected with them today they informed that there is no any such facility given to me, while they have deducted Rs. 59 for 3G and Rs. 15 in the name of hello tunes. After this i have tried to contact them for more then 25 times from my mobile but they cut the line without talking from their customer relationship officer.
Now i am requesting you to do the needful and revert the facility alongwith my money and make a penalty on them, so they will stop cheating their customers.

ALOK JAIN

Since days my balance was statrted reducing @rs.5/- without any reason after calling at 121 i came to know that Airtel live has been activated on my mobile. And this was made without any of my permissions as neither i have applied for any such activation nor i have received any confirmation msg for the same nor any msg for deduction of balance as such. Afetr appling for deactivation yesterday a compliant no. has been allotted to me as CBDOV[protected] and even today my balance has been deducted.

This is not for hte first time whenever i recharge my account with more than rs300/- some kind of activation is made on my mobile as on the last time airtel friends chat was activated and the balance was deducted. But since this was not due to my side activation i have already claimed for refund but it is not met.

Pl look into the matter and refund the unfairly deducted balance.([protected])

Dear Sir,
Today Rs.76/- deducted from my prepaid a/c. The message I received was as follows. Rs76/- charged for the last call duration 00:00:00. After that I tried to call customer care for atleast ten times, every time I opt to talk to customer care executive its says thank you for calling airtel, and disconnects the call. What should I do? I opted for MNP and changed my network from vodafone to airtel 15 days back, I never faced such kind o[censored]nfair deduction problem in vodafone, i'm very much disappointed with this act. Kindly take evasive action and revert at the earliest . .

Regards
Hemant Sharma
[protected]
[protected]@gmail.com

Airtel — UNFAIR BAL.DEDUCTION

I HV RECD A MSG THAT UR FRND CHAT ID IS THIS N THIS AND U HV BEEN CHARGED RS.10 FOR 10 DAYS,BUT ON THE OTHER HAND I HAVE NOT ACTIVATED THAT TYPE OF SERVICE,SO PLZ REFUND MY ACCOUNT BAL THAT HV BEEN CHARGE BY U

Airtel — Deduction of currency balance

Myself Madhu, bearing the ph. no [protected] has activated the Internet package and after receiving the confirmation message I started browsing. But Airtel Company have charged me for browsing though I still have 170MB left in my account.
So Im claiming for my money to be return.

-Madhu

Hello sir,
For the last 2 days my balance is continuosly getting deducted from my account.
when I am calling customer care centre it is being charged at the rate of 50 Paise per minute. even after keeping my call for hold for 10 minutes I was not getting any reply. I tried to contact seniors at airtel customer care centre but they did not recieve my call. Finally my balance became 0. Please help me out of thiis.
I will appreciate your help.

Dear sir,
I m Piyush Agrawal , mobile no. [protected]. From allahabad.
on 09.5.12 morning my prepaid balance have been deducted illegally.
amount of deduction is 45 rupees...
kindly take a quick action about this matter...
....

Dear Sir/Madam,

45 INR has been deducted from my balance for a service which i didn't even activated.

My airtel phone no is [protected]

I was listening to the options of the caller tunes available and dis-connected the call without exercising any of the options.
At that very instant i received a message notifying that caller tunes have been activated.
Does merely listening to choices activate it ???
What kind of a service are you people offering.
Harassing the customers would only result in migration.

This incident comes 2 days after I was charged 333 INR from an online prepaid site without any addition to my balance.

Regards,
Shashank Srivastava

I got continuous 4 msgs from Airtel Money on date 16th May, 2012 & in my airtel money account total Rs.425 will be deducted . Their are 4 automatic transactions done, in 1st transaction Rs.100, in 2nd Rs.200, in 3rd Rs.100 & in 4th Rs.25 will be deducted. These transactions are not done by me. These are automatically deduction. The time span between these transactions is 1min. It is impossible to complete one transaction in one min. So these are done server & it is automatically done. solve my problem.

Dear sir,
As per telephonic discussion with your executive Mr. Mandeep, they ask me to load cash one more time and give me the reference no. Then I will load cash & send ref. no. to Mr. Mandeep. Then total balance in my account is Rs.17, after 5 min. i got message from Airtel Money, payment successful & your account has been debited by Rs. 17 & current account balance is Rs. 0. Transaction ID:6820959. What is this going on. Can you solve this problem or not. Please clear it.
If you want more info about this problem then contact me on [protected].
Waiting for your positive reply.

Airtel Money — Automatic balance deduction of Rs.442

I already given a complaint on 20th Jun,2012 about airtel money but still it is unsolved. Total balance of Rs.442 will be deducted in my account.

On 9th of July 2012 I started receiving messages like 'Dear customer you will shortly receive airtel settings...' . I checked my balance and it was close to 70 rupees where as my balance was more than 115 rupees . I called up customer care , the representative put my call on hold for 10 minutes and then disconnected the call (happened twice). I called third time to customer care (ref # bdmo[protected] Ganesh Jambhale) and as usual he could not help anything about it, my balance was still getting deducted while I was talking to the customer care representative and eventually it became 0.0.

I have not made any requests from my mobile or used GPRS services (not even by mistake) .
Airtel is a leading telecom company in India and I have been using its services for more than 7 years , I am expecting a better response and service from them. Please look into this issue and get back to me as soon as possible. I shall provide you with my mobile number if required.

AirTel — unfair bal deduction

Hey there , I received a msg frm AT-AIRINF that I hv been charged rs.99
for downloading sum game, neithe I hv downloaded any game nor I hv slightest idea dat why I m been tricked
so plz gv my balnce back or I vl litrly drag U too court. I m nt a vry rich prson bt I vl do anythnf to get my bal bck

Again a disheartening deed by airtel. this is the second time i am writing a complaint against airtel. even last time i was not satisfied by their response. this time i am a victim of a case o[censored]nfair balance deduction from my prepaid airtel account in the name of airtel radio service. whenever i seek or receive a benefit from airtel, i soon become a victim of some or the other problem. this is not done airtel. i seek a quick and satisfying response from airtel as soon as possible. My mobile no. is [protected] and the balance was cut on same no. on 23rd august, 2012 at 18:23.
Thank you,
Avanish Nandawat.

Namaste, Mr.Nandawat,

We would like to inform you that your concern listed 23 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr.Negi,

This is to inform you that your concern listed on 17 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Contact no-[protected]

As desired by customer care i tried to sahre required details at www.airtel.in/airtelpresence but it is more horrible to do so & its another way of harresment.I tried it doing approx ?? times but its not respoding.its showing message:service is currently down try again".Please find attached screen shots of same for ref.If my complaint doen't get resolved within 24 hours i will be compelled to take services of other service providers.
i am user of airtel since long.

contact no-[protected]

name---lalit singh negi

I HAVE BEEN CHARGED FOR UNAUTHORISED SERVICES ON 16.09.2012.
HOWEVER WE HAVE CONFIRMED FROM CALL CENTRE THAT NO CHARGES WILL BE DEDUCTED HENCEFORTH.BUT AFTER 3 HOURS CHARGES WERE DEDUCTED.I AM VERY MUCH HARRESED BY YOUR SERVICES & REQUEST YOUR ASSISTANCE TO RESOLVE THE ISSUE & REFUND MY BALLANCE WHICH HAS BEEN DEDUCTED.
As desired by customer care i tried to share required details at www.airtel.in/airtelpresence but it is more horrible to do so & its another way of harresment.I tried it doing approx ?? times but its not respoding.its showing message: service is currently down try again”. If my complaint doesn’t get resolved within 24 hours i will be compelled to take services of other service providers.
i am user of airtel since long.

contact no-[protected]

name---lalit singh negi

Namaste Mr.Negi,

This is to inform you that your concern listed on 22 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

my airtel no. is [protected]. while surfing internet on my android mob. i recieved a text message that i have downloaded some bikini pool content. but i did not download. when i contacted cust. care, a lady picked my call. she said yoh hv downloaded, but i denied. she tranfered my call to any other guy. that guy put me on hold for a long time n went away, nd did not come back. they deducted 30Rs. from my account.

I activated Airtel unlimited 3G for 30 minute @Rs.9 plan after I got activation massage of my requested plan. I started surfing internet but within few minute they deduct my whole balance of Rs.41. When I asked customer care they told me I used 2G network thats the cause of deduction. and told me it was my fault I did not select dual mode of network though I checked in my phone (Samsung Galaxy S2) network type option it was HSPA. and signal bar at the top of my phone it was showing H+ symbol of signal. and my phone is already in dual mode. So I think its quite clear if deduction is due 2G network usage it was Airtel's fault they are providing me 2G signal. I want back my balance. My No-[protected].

My Airtel Mobile No. is [protected] and my complaint is about unfair balance deduction. On 18 jan 2013, While using facebook I recieved an sms regarding balance deduction of 15 Rs. I didnot complaint about the unwanted service activation. I deactivated that services by text message. Now I received a text message regarding 10 Rs. Deduction but i found my 40 Rs missing. This makes a total of 55 Rs. The customer Care executive misbehaved with me and disconnected my call. Please help me to get the balance. Its the second I am facing this inconveniency.

I last recharged my account for 1GB data for rs198 on 13th november.On 20th and 21st the data usage from my mobile became more than the limit automatically and my balance, which was around rs500 two days before, became zero.When i called customer care they said that i had used internet so the balance has been deducted.It is extremely annoying and I cannot understand how the data usage became so high in a short time.My mobile no is [protected].please look into the matter and credit my account again.I look forward to your reply.
DIVYANK

I last recharged my account for 1GB data for rs198 on 13th november.On 20th and 21st the data usage from my mobile became more than the limit automatically and my balance, which was around rs500 two days before, became zero.When i called customer care they said that i had used internet so the balance has been deducted.It is extremely annoying and I cannot understand how the data usage became so high in a short time.My mobile no is [protected].please look into the matter and credit my account again.I look forward to your reply.
DIVYANK

My Airtel number is [protected] and Rs4.0 has been deducted from my main balance for a hungama supermodel club subscription. I have not subscribed to any such service and Airtel is Cheating me. If this Problem is unresolved i will be forced to leave Airtel and advise my friends to do the same as well.

Namaste Mr.Pillai,

This is to inform you that your concern listed on 17 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste ( sabinarahib),

This is to inform you that your concern listed on 17 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Ms.Bhartia,

This is to inform you that your concern listed on 16 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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hi,
My airtel landline number is[protected] lying dead since 1 days, kindly repair it or send any lineman ASAP.

Address:
combined sale’ 76-B prteeksha buillding,
chand ganj garden, aliganj lucknow[U.P]
pin code:226024

Namaste (rahulchandkharwar),

This is to inform you that your concern listed on 16 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel — rude behavior

My cell no. is [protected].
As I am getting messege from AIRTEL to contact T.M for help.
When I was contact for that person, They behavior very rudely.
I dont think that AIRTEL is like that worst company.
So, I was change my cell no. immidiate.
Rgds.

Namaste Mr.Walia,

This is to inform you that your concern listed on 16 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Air Tel Prepaid — REJECTED OF MY SIM

Dear sir,
I have a air tel costumer in the Last 2years, but my no.([protected]) recently un wanted rejected, but cust. care had told me that you have not recharge above Rs- 200, in six months,
There for i request to you that treat it, $ send me the last six mnts.accounts details. THANKING YOU...

Airtel Prepaid — sim is rejected.

Hello sir, my airtel prepaid sim is rejected because of puk code, i just forgot it, what can i do for activate my sim?
my sim no.[protected] H 2
my phone no.[protected] send reply to my e mail immediately.

My Mobile no.[protected] which i had taken 2 years back.The same no. is pre-paid & having life time validity.
The above no. has blocked by Airtel authority from last 1 one month.
I had complined more than 100 hundred times, but did not recd any satisfactory response from customer care.
These customer care person are distroying the goodwill of bharti airtel which is no.1 telcom company in our country.
Kidly co-oprate & solve my problem.

Thanks
S.S

My Mobile no.[protected] which i had taken 2 years back.The same no. is pre-paid & having life time validity.
The above no. has blocked by Airtel authority from last 1 one month.
I had complined more than 100 hundred times, but did not recd any satisfactory response from customer care.
These customer care person are distroying the goodwill of bharti airtel which is no.1 telcom company in our country.
Kidly co-oprate & solve my problem.

Thanks
S.S

Hello sir, my airtel prepaid sim is rejected because of puk code, i just forgot it, what can i do for activate my sim?

my phone no.[protected]send reply to my e mail immediately.

Airtel Mobile — sim rejected

i gaurav purchase sim of no. [protected] with giving voter id proof but sim was rejected without any information ihave id of [protected]@gmail.com

Namaste Rafi,

This is to inform you that your concern listed on 16 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Dear sir/madam;
I would like to bring it to your notice that yet now my sim is not working;
And i got a call from your executive that your sim has been rejected now that sim could not be activated, and he told me to better buy another sim. If this is the quality of service that you people provide why shoul i buy airtel there are many more operators.
I request other peoples also please dont use airtel as mobile operators; hopeless service provider.
Thank you for your suggestons and for your service.

Airtell Broadband Service — False Commitment

I ahve Broadband Connection in my wife s name residing at Ghaziabad.
We were given change of paln from Rs 899 to rs 649 with 20 % Discount inthe month of July 2009.
Inspite of this commitment they keep raising the bills at Rs 899. amount got accumulated till oct 2009.
Due to Non Payment of accumulated amount our Internet service was barged from 26th Oct 2009.
Still we were getting bill for the month of nove and Dec.
On 21dec aONe representative came and got the bill settled at Rs 977 as against the accumulated bill of about Rs 2000.
We made the cheque Payment keepning in mind that Airtell has removed all extra charged payment and settled the bill. But to our surprise we again got the bill for the month of december for Rs 1275 in Fisrt week of Jan 2010.
At the time of settling bill on 21st december the representative and the local collection centre man cheated us by Making false commitment once again.
Airtell is Cheating the people by Making False Commitment and not sticking to the promise made from their Representative or they adopt wrong attitude to collect some payment and again keeping mentally harasm,ent to the consumer as it is done in my case.

False commitment

Namaste (ajaygarg72),

This is to inform you that your concern listed on 16 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I have only one contact no .and 24 hours it is in working condition . I also mention in my mail when your billing team can contact to me them why you are not able to contact with me . Please dont play with mail give me the solution if you can. ohterwise just confirm to me so that i will take the further action . My contact no is [protected] . I am using this no from last 2 year .

Till time no body contact with me.

Namaste (Rishi_25 ),

This is to inform you that your concern listed on 16 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste (ashishbhoi),

This is to inform you that your concern listed on 16 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr.Pawar,

This is to inform you that your concern listed on 16 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste (manisha8898 ),

This is to inform you that your concern listed on 15 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Nataraj,

This is to inform you that your concern listed on 15 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Complaints on "Airtel" — sim stolen

Sir,

I have Airtel Life Time Pre-paid sim card. It was Maharashtra based sim.My number is [protected]. My sim was stolen yesterday Night(2008/02/11)from my Hostel Room . Now somebody is using my sim. So Kindly do block the above number.
For furteh clarification my office no.[protected].

Airtel — UNNECESSARILY PROVIDING ME NEWS UPDATES

Dear Sir,
I am holder of prepaid connection of mobile No:[protected]> I have never approched to your company for the News Updates unnecessary why are you sending me the news updates. Kindly discontinue this.This was my first mail to Airtel for which they replied.
REPLY: Thank you for contacting Airtel again.

This is with reference to your e-mail dated on 31/03/08 regarding balance deduction on your Airtel Prepaid number [protected].

We understand your concern and will work together to resolve your issue.

We have checked your case and there has been no wrong deduction on your Airtel Prepaid number. All the deductions have happened as per your usage of News Alert Subscription.

We wish to inform you that service is only activated on your Airtel Prepaid after the confirmation from you end. Subscription charges for same are not refundable.

Further, if you to deactivate News Alert Subscription service from your Airtel number by sending UNSUB (space) NEWS (in upper case) to 53333, chargeable @ Rs. 3/SMS. The same will be activated within 48 hours.

Rest assured that we have the best technology & automated systems, which are 100% accurate and all the deductions on your number have been as per your usage only.

At Airtel, it is our constant endeavor to enhance and improve the quality of customer interface and set exemplary standards of customer service. We value our customers trust above all else it is the foundation upon which Airtel was built.

For any further assistance, please contact us using one of the following options: SMS at 121 (toll free) or email at [protected]@airtelindia.com. We will revert to you in 4 hours.
Assuring you the best of our services.
Regards,
Kunal Kumar Kushwaha
Customer Care Services
Airtel
[protected]
THEN AGAIN APPLROCHED THEM :
Dear Sir,
Please refer to your mail I have SMS on 53333 but the message is failed once again I request you please discontinue it immediately
Best regards
C.S.Tomar
Vaaneeconsultancee
H.No:1267-A, {F.F}Sector-29
Faridabad-121008.
[protected]/
[protected]/[protected]
[protected]@hotmail.com/[protected]@hotmail.com
[protected]----
SO INSPITE OF MY REGULAR CORRESPONDENCE TO DISCONTINUE IT THEY HAVE NOT DISCONTINUE IT AND REGULARLY DEBITING MY ACCOUNT . KINDLY HELP IN THIS REGARDS TO DISCONTINUATION OF THIS SERVICE AND REFUND OF THE AMOUNT WHICH THEY HAVE DEBITED UN NECECESSARY.

sir,
I have been using airtel services for more than 1 year, once i used airtel sim to connect to the internet and stopped its usage. Now after every couple of week my balance is deducted, though I'm not using any type of airtel wap text based services. I dont know how to get rid of it.. please help me out.

AirTel — Unnecessarily charging more

hi,

this is Esther J, i am using Airtel telecom services in prepaid, i have purchased this sim for Rs. 500/- and my family members are purchased the sim for Rs.1000/-,

there call rates are very very high, and there charging other hidden,

please look into this company and take a necessary action on this .


thanking you,
Esther J

for the last two months or so, airtel is seen charging more from my pre paid connection. they are not charging 1p/sec; but more. on two occasions, i found my account got debited for incoming calls as well! today i made a call of duration 9 minutes 15 seconds. it should have been charged r 5.55/- but instead r6.40 or so was charged. its very difficult to call customer care as well coz' they would charge for those calls!

Hope the airtel people will see this and look into this. If they don't, its time to move on to another provider as MNP is round the corner.

My number is [protected]. I have been charged Rs.30 for using 0.facebook.com in Airtel Live on 14th and 15th of Jan 2011.please refund the money in my airtel account.i hav phoned many times to the consumer care number .

i'm too facing the same problem

Airtel — Being charged unnecessarily for 0 duration calls

Hello,
I'm the owner of mobile number [protected]. I recently recharged my mobile prepaid airtel service for Rs.360. After that not sure what happenend, every day I'm getting messages every few hours that my balance is deduced for calls made and the duration its showing is 0 seconds. This has been happening continuously for the past few days even though I haven't made these calls. I even called customer care and they haven't resolved this problem yet. I have not done any internet access also. Please see attached picture of the message I'm getting. See carefully the duration of the call, its 00:00:00 seconds. I didn't make this call by the way. For the calls I'm making, its charging correctly. Please resolve this ASAP. Otherwise I'm switching my service to another provider.

Thanks.

For some reason even though I uploaded the photo of the phone, its not showing up on the post. Airtel customer service let me know your email address and I can send you the photo.

Thanks.

Namaste Mr. Sahil,

This is to inform you that your concern listed on 15 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Airtel is frequently sending me messages like
"thanks for downloading pull news from Airtel"(received today & charged me)
and charging me unnecessarily, whereas i as i have not downloaded anything. Without my permission some value added service is activated and balance deducted, kindly deactivate service and return my deductive balance & see that no messages of VAS will be sent as i don't want any VAS.
My mobile no. is [protected]

Airtel is frequently sending me messages like
"thanks for downloading pull news from Airtel"(received today & charged me)
and charging me unnecessarily, whereas i as i have not downloaded anything. Without my permission some value added service is activated and balance deducted, kindly deactivate service and return my deductive balance & see that no messages of VAS will be sent as i donot want any VAS.
My mobile no. is [protected]

Namaste (saivihari),

This is to inform you that your concern listed on 15 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr.Aditi,

This is to inform you that your concern listed on 15 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33