[Resolved]  Airtel Prepaid SIM — Disconnection of sim

Address:

Andhra Pradesh

I have taken new airtel sim prepaid on nov 2012 ,i have given sim only after submiting related documents like photo,pan card licenece.sim was activated after 2 hours then later I have recharged with rc222. And activated with some special plans everything was fine for one week.later they asked me to submit the documents again. Then they disconnected my service after few days. Then on 3rd December 2012 at11am i have submitted the same documents at airtel malakpet hydabad office to one of the executive. He told me that the outgoing will be activated after 2 hours.after two hours outgoing calls was not activated. Then I called to customer care on 121 and spoke with them,they told me that I will take 48hours for activation. Then after 48 hours also the outgoing was not activated. Then again I called on 121 customer care then the executive told me that it will take 72 hours of total from day of documents submission. I was calling to cc from the same number .on 7th December 2012 still the outgoing calls was not activated and in fact there was no signal ...I couldn't even make a call to cc.on December 8th 2012 I called airtel cc form my friend mobile... The executive name Rama krishna . Told me that the sim was barred,and he tole me that for two reasons a sim will be barred.
Reason 1 was that if new sim was not used with in some 8 hours or soo sim will be barred
Reason 2 was that if the documents which were submitted 2 times we're not same then sim will barred.
After taking the sim after activation I was using the service.and documents which I submitted we're also same.then when I argued with that executive he has connected the call to his superior name rahul he told me that the sim was barred as some one has registers a complaint that the sim was lost. When I asked h
Them the details of that complaint he didn't give me any information in return he told me to go back to that malakpet office and speak to the executive to whom I have submitted the documents.
Ian the owner if the sim card and how that airtel people take a complaint of sim lost. Only the only has right t claim a sim right.then I could they take the complaint from X person and barred the number. Because of this I faced many problems.. I lost my business contact.i don't know What to do now,