Airtel — Broadband not installed even after 10 days

itsvik

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh

Hi,

SEF No: HY 228729

I gave all the required documentes and filled up the form on 13th of November and I was promised that the 1299 broadband connection will be give by 18th of November max and till date nothing has been done.

The sales co-ordinator is from Sky Enterprises,Somajiguda,Hyderabad and I have been trying to call him since yesterday and no one picks up his mobile and today a lady picks up his mobile and tells that he has gone on holiday and doesn't have an idea when he will be back and is reluctant to give the phone to any other responsible person.

Me asking for a 1299 BB connection shows how urgent and important the internet connection and I am loosing business because of the careless attitude of Airtel or.

Can some one please look into this issue

Cheers
Vikram

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Comments

shabeer_rash

from Malappuram, Kerala

Airtel Broadband Connection — Cheering without providing the connection

I am Shabeer, doing job as a Software Engineer in Bangalore. I have applied for Airtel Broadband Internet Connection in my wifes name Samira Salaam. One of the agent came to my house and filled the internet connection form and asked my Pan Card xerox copy, passport size photo and collected the money of Rs. 2000 (For wireless modem) and he told like 'with in 3 days you will get the connection'. After few days I Contacted him for the same & he said that "'they have to dig the road, so we can't provide more connection and told like our customer executives will refund the advance money (Rs. 2000/-). But till this date I didn't received the money. I even called the Airtel Manager also (His name is Durai Raj, his mobile no: [protected]). He replied like your money will be sent by Courier. This is very irresponsible on the part of airtel.

I strongly feel that these people are collecting the money from Customers & cheating with out giving the connection.

When I Called the Manager (Durai Raj, Mobile: [protected]) or the payment, He is not even picking the Mobile.

Kindly take this complaint seriously and take necessary action as quick as possible.

Regards........
Shabeer

itsvik

from Mumbai, Maharashtra

Thanks Rakesh,

Hope you will do the needful ASAP, I am kind of stuck up as I have paid the advance and I cannot apply for another service provider.
Yday again I called them and the lady tells me the sales person is in a meeting and I insist on speaking to him and she tells he will call me after the meeting and in 5 min time she calls me back telling he has promised to send him team by 12 noon next day, the thing is she can go and disturb him during his meeting but he cannot find time to call me.

I was promised that the installation will be done by today afternoon and today is passing by without any installation, I am kind of fedup calling these chaps

Cheers
Vikram

raguramchowdary

from Mumbai, Maharashtra

These people are not picking up the phone after receiving money.Really irresponsibble behaviour.