[Resolved]  Airtel — RECHARGE TALKTIME NOT RECEIVED

AirTel — recharging-talk time

I bought prepaid airtel connection ([protected]) on 21-6-08 with validity upto 2011. When the balance was Rs 90/ i requested the balanced to be increased by Rs 400/ in Sarojini nagar shop, New Delhi. They recharged after taking Rs 400/- to only Rs. 322/-. Why i should not be given full talk time of 400? Hope the company will do the needfull to keep the confidence of the customer

regards & thanks

S. Muralithar

AirTel — recharged with e-recharge but not getting the talktime

iam a airtel retailer asi recharged the customer with the amt of rs.125 to the no.[protected] txid[protected] on28/09/2009 at8.25pm from my no.[protected] but the customer didnot got the talktime please heip me

AirTel — TALK TIME NOT RECEIVED

3RD MAY 2008 I RECHARGE RS 110 VOUCHER AFTER CALL FROM AIRTEL. IN THIS VOUCHER ACCORDING TO COMPANY I WAS RECEIVED 98 TALK AND 1 YEAR VALIDITY BUT I ONLY RECEIVED RS 10 TALKTIME AND ONE YEAR VALIDITY. BUT TILL TODAY I NOT RECEIVED 88RS TALKTIME. I GOT ATLEAST 100 TIMES ASSURANCE FROM COMPANY FOR SOLVE THE PROBLEM BUT COMPANY DONOT RESPOND ME. PLEASE DO THE NEEDFUL AND MAINTAIN THE CONFIDENCE. MY MOBILE NO IS [protected].

AirTel — Re-charge talktime

My Name is Reju K.G and my mob no.[protected].I recharged Rs.197 on 8th Aug 2009.At that time i got 444 min a to a talktime. But after 3 days i didnt get remaining talktime of 556 min.When i complaint to cust. care they told me that you will not get this remaining talktime, because this offer is withdrawed.
But I got this offer msg of 1000 min a to a after 8th Aug 2009. Why are u cheating like this. I am angry and this is too very bad service.

I have requested for a airtel broadband connection in Lakhsmipuram, Thiruvanmiyur. As I talked with the concerned person named sarvanan (Contact No: [protected]), he told me that they are going to give me the connection within 11/08/2009 and I have filled up the form and given all necessary documents on 08/082009 and the installation charge. On tues day(10/08/2009) I called the person but no reply. On 11/08/2009 I called him again but no reply. Finally I went there on 12/08/2009 and some other person told the Mr Sarvanan went to his native so probably they are going to give me the connection on either 13/08/2009 or 14/08/2009. Today (14/08/2009) I called that person and he replied that he is going to call me back within 15 min. but I didnt receive any cal after 4 hour. So Finally I went to the Airtel conter to ask about the connection and they are telling now that all the connection port in that area is full so they are unable to give the connection unless somebody disconnected the connection. So they refund me back the money and all documents.

No My question is that why they waste my 1 week. Who will compensate that? They can tell me the thing at the first day when I asked for the connection before filling up the form. So I can go to somewhere else.

My request is please take care about your problem first before promising somebody to giving the connection.

My Contact No: [protected]

I had really a very bad experience with airtel and in future I will never go and also recomend others to avoid this service provider as they simply harresed me.

AirTel — Talktime not received

Dear Sir
I recharged my prepaid no: [protected] for Rs 200/- from the HDFC Bank’s website. However , even though I received a confirmation message from 555555 that the recharge had been successful , I have not received the required talktime on my number. Since afternoon , I have called Airtel's customercare many times but no one seems to be able to help me in this regard.

I called up the customercare in the evening but after a lot of dillydallying and trying to explain away this issue the customercare executive came up with a novel explanation that I call up a no *121*6# (or something like that) and that I would find my balance to be Rs 12550/- , or something which I need to finish in 3 days time.

I did a normal recharge through the abovementioned site for Rs 200/- and got your message from tha number 555555, that my talktime was Rs 179.28, which means that my recharge was a regular one. Therefore the talktime should be credited to my number immediately.

My various interactions with Airtel's customercare has been lousy to say the least and shows a lack of training from the organization to handle either customers or their issues.

Therefore, I request you to kindly ensure that my mobile no. is credited with the necessary talktime associated with recharge of Rs 200/- , ie Rs 179 .28/- immediately and this company should be suitably penalised for taking their customers for a ride.

Amit Kapoor

I received a call from somebody at your Delhi office telling me that the talktime for my recharge had been credited to some secondary account instead of my primary account, WHICH IS NOT MY BLOODY PROBLEM...All I want is to get my talktime of Rs 179 against the recharge that I had done.
Basically his call was meant to tell me that my complaint had been lobbed back to the West Bengal circle and I need to call the customercare, which dosen't bloody care a damn, and ask them what talktime plans they have relevant for west bengal / kolkata.
I WILL NOT CALL ANYONE, LET ALONE THE CUSTOMER CARE NUMBER.
I RECHARGED FOR RS 200/- AND I WANT THE CORRESPONDING TALKTIME FOR THAT.
This is the last straw...I will take legal action against this insensitive company for all the trouble I had to go through and probably switch all the 5 airtel nos which are there in my family, to some other service provider.
Thanks for NOTHING...
Amit Kapoor

On www.airtel.in website it mentions that on 500 Rs recharge customer gets 525 talktime, as highlighted in attached Airtel.jpg.
First Issue
I recharged my below mobile numbers on 19th July at 10:25 AM with Rs 500
1. [protected]
2. [protected]
I got a message from Airtel that Recharge successful of Rs 500, Talktime credited Rs 442, proessing fee Rs 3, Service Tax Rs 55.
On both the numbers.

I checked with customer care as well. The reference number of the call done on 19th July at 10:30 AM is[protected]

I was told that the extra talktime or full talk time can be received only if recharge donw through LAPU (i.e. retailer).
If that is the case., then why this information is available on website.

This is a malpractive followed by Airtel authorities to fool customers.

I have recently migrated both of the above numbers to Airtel via MNP and I get this?

Second Issue:
When I migrated to Airtel, I had paid 140 for each number where I was promised that I would be getting 110 talktime in both these numbers.
Till now I have not received it. I think I will get only after migrating using MNP to some other service provider.

Please resolve both these issues.