[Resolved]  Airtel — Regarding Waiver and do parent id same on my both cug numbers-[protected],[protected]

Address:

East Delhi, Delhi

HI,

I am Vijay Kumar employee of tangence solution pvt ltd. F-298 sector-63 Noida, Employee code -TNGx465.

Concern: I had two number of aircel, [protected], [protected] I was using this number in aircel service in june month. Once day your airtel executive came at my company and he advised me to convert my both number aircel to airtel postpaid. There are thousands of your airtel number are running in my company which are free cug to cug. Then I accepted your executive request and proffered to switch to airtel and both number switched after few days.

The number switched to cug plan very late first plans activated on my numbers airtel normal 199 and I was running and using like cug plan I was not aware of it that 199 normal plan is activated I was confirmed by your executive cug plan is running in which I will get 600 minutes free/month Local Airtel to any mobile 150 SMS Local + 150 SMS STD free/month
Call Charges :Airtel to Airtel Local @ 10p/m, Airtel to Mobile Local @ 30p/m, Airtel to Landline Local @ 50p/m All STD calls @ 50p/m, Roaming Incoming @ 60p/m, Roaming Outgoing @ 80p/m as per as your executive told that and I was using and doing unlimited calls on my both numbers 82857202, [protected] mail id vijay.[protected]@gmail.com. When I received my bill it was too high on both numbers is because on my number cug plans activated very late and they charged monthly rental and calls as per as 199 normals and still on my numbers [protected], [protected] cug is activated but calling unlimited is not free is because parent id is deference and I was using like unlimited free is because your executive told us sir cug plan and benefits will get as your number will switch aircel to airtel and its common thing it’s happen normally when we take corporate connection from first day our number switch to corporate id we get the befits according to that.

What I want now: Please Do a parent id same on my both numbers 82857202,[protected] which I am using so I can get unlimited calls benefits and provide me the waiver in my bills which has been garneted wrong due to your executive mistake Manoj kumar his mobile number: [protected] is because he sent late request to cug plans activation on my numbers.

Note: In in waiver do a discount to remember this thing I didn’t get unlimited cug to cug calls benefits on my both numbers due to different Parent id and I was using like a cug to cug unlimited calls.

I have called a lot of time your executive but he didn’t resolve my problems and in the end he switched his phone I am a new customer your and very upset with your services.

Vijay Kumar(Web Developer)
Interactive Team
Tangence Solution Pvt Ltd.
Mobile Numbers:[protected], [protected]