[Resolved]  Airtel — Request for call list

Airtel complaint — call list

Dear sir/ma'am

i would be highly grateful to you i[censored] give me incoming and outgoing list of my airtel prepaid number [protected] on my e-mail id shivi.[protected]@gmail.com

regards


shivi.....

bharti airtel ltd — request for outgoing caller list

Dear sir / madame ,

I am holding an Air-tel prepaid mobile connection ( [protected] ) under my name . i have called 198 from my AIR-TEL mobile and requested for an outgoing caller numbers list from my mobile connection for the month of January 2011 on 22/06/11 at 11.35 am , instead the customer care agent told me to send a message to 121 requesting for it and i will be charged Rs.50 from my mobile and will get my outgoing list through postal in 7 days time.
I did sent a text message to 121 ( in this format " PPERBILL JANUARY 9/495-B,SIDCONAGAR,VILLIVAKKAM,CHENNAI-49." , as per the customer service agent instruction ) on 22/06/11 at 11:40 am.
I did received an acknowledgement text message from customer care
( 121 ) on 22/06/11 at 11:41am saying that they have received my request with my reference request I.D. : 180307.
Then at 12:06 pm on the same day i received a text message from 122
( Air-tel ) saying that requested bill has been generated and will be dispatched to me with in next 48 hrs ( i.e., by 24/06/11 ) and Rs.50 was deducted from my prepaid mobile at the same time.
When i follow up my request with customer service agent ( 198 )on 25/06/11 i was told that it will take 7 days as i was instructed at the first time, and when i inquired about that text message from AIR-TEL saying that it will be delivered to me with in two days . The customer service agent refused to answer and told me it will take 7 days time. I waited till 7th day which is 29/06/11 and called 198 at 09:17 pm and spoken to Ramakrishnan , he informed me that the request dispatch time is 7 working days and not 7 days , which is 01/07/11.
I have spoken to Customer service Supervisor Ms. Hema on 02/07/11 with regards to my whole scenario , she informed me that she is taking a complain on it and some one from AIR-TEL will be calling me soon, but nothing happened .
I called 198 again on 02/07/11 at 12:00 noon and spoken with Aswini and she gave me the complaint number ( RIBIL [protected] ) and she did promised me that i will receive a call from AIR-TEL with regards to my complain, but so far no one called me.
I hope you understand the whole scenario. I believe that you truly understand my situation by just following the information which is given to me by AIR-TEL customer service agents and i do have the text messages sent from AIR-TEL as a proof. I kindly request you to take necessary actions required to issue my "outgoing callers number list for the month of January" ASAP.
Awaiting for your earliest reply and a solution for my issue.

Thanking you in advance,

MUSTHAFA JAHANGIR
[protected]
[protected]@yahoo.com

03/07/11
09:15 pm
CHENNAI

Thankyou very much Rakesh, finally i've received the detailed document what i requested but JUST AFTER " 30 DAYS " .
Thankyou once again
Musthafa

Namaste Adinarayanag,

This is to inform you that your concern listed on 27 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Adinarayanag,

We would like to inform you that your concern listed 27 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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