Airtel — Wrong bill amount charged by airtel & not ready to rectify it & not even explaining the bill

Address:

Rohtak, Haryana

I am a customer of Airtel from last 4 years i activated my GPRS
services on 15th of September 2011 & after 2-3 days i received my
message o[censored]nbilled amount i.e. very high as per my uses immediately i
logged a complaint on the very same day on toll free no as well as on
mail & i got responded that this approximate unbilled which not
included the discounts of GPRS & other so when the final bill will
come then only we can give you the brief details on 27th of September
i recd. my bill on mail & found that an amount of Rs. Rs.2921.60 has
been charged for GPRS uses & only Rs. 1936.58/- has been discounted
from this amount & rest amount i.e. 985.02 & taxes asked to pay from
my pocked, when i called there toll free no on the same day the person
told me that you activate your GPRS service on 16th & u use GPRS on
15th that is bill of dated 15th which has been charged from you, but i
told him that i activated my service on 15th & one of your person make
setting on my phone manually on the same day & how its possible that
without activating my gprs pack & setting how can i use the services,
i write down mails 4- 5 times to them but no one is giving the
satisfactory reply they are just replying that this is the correct
bill no one is telling me the reason, all the communication with
airtel customer services are in trail mail in blue color, yesterday i had words with
the applet manager Ms. Manpreet but she also said that this is the
right bill charged by the co.

you are pls requested to help me to provide the solution

regards
Amit Arora
[protected]

Dear Mr. Arora,
Warm greetings from all o[censored]s at airtel.
This is in reference to the email received on 12 Oct 2011, regarding the concern related to billing discrepancy for your airtel mobile number [protected].
As per your complaint vide reference number 40002012 dated 09 Oct 2011, we would like to inform you that the charges levied against GPRS (General packet radio service) usage in your invoice dated 27 Sep 2011 are valid and an appropriate discount of Rs.1936.58/- has been provided against the total usage of Rs.2921.60/- . Hence, we regret the infeasibility to process any adjustment for the same.
We hope that this response has addressed your concern suitably.
Please do write in for any further assistance.
Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved. You may send an email at , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.
If you do not receive a satisfactory response from Nodal officer you may send an email at or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Warm Regards Swati Mishra Appellate Office Bharti Airtel Limited
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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 12/10/2011 01:03:34 PM
Subject: Fwd: WRONG UNBILLED AMOUNT (URGENT) - [protected] [|BAL|Qrc[protected]|] TICKET NO. 39841962
DEar Concern
Still waiting for the solution
regards
Amit Arora
[protected]

[protected] Forwarded message[protected]
From: Amit Arora
Date: Sat, Oct 8, 2011 at 3:01 PM
Subject: Fwd: WRONG UNBILLED AMOUNT (URGENT) - [protected]
[|BAL|Qrc[protected]|] TICKET NO. 39841962
To: appellate.[protected]@airtel.in
Cc: [protected]@airtel.in

Dear Concern
Again the same reply which i received in the last mail not even a
single word change, As per your mail my GPRS has been activated on
16th & my billing cycle is 26th & rental are accumulated on pro-rata
basis, as per your plan i can use 2gb data in the plan for a month &
in 10 days i can use approx 6,86,800 KB on pro rata basis & as per
bill i used only 2,91,923 KB so on pro-rata basis also i m not using
the GPRS more than my plan, so
you are again requested to make apropriate reversal in the bill. also
i given the request to activate my gprs connection on 15th of
September & reced the seating on the same day but when not able to do
seating automatic i call to customer care on the same day & then they
manually save my seating on my phone & also confirm that GPRS pack is
now activated on your phone
Hope this time i got the solution not the same reply which i got the last one.
regards
Amit Arora
[protected]

[protected] Forwarded message[protected]
From:
Date: Fri, Oct 7, 2011 at 9:49 AM
Subject: Re: WRONG UNBILLED AMOUNT (URGENT) - [protected]
[|BAL|Qrc[protected]|] TICKET NO. 39841962
To: [protected]@gmail.com

Dear Mr. Arora,

Warm greetings from all o[censored]s at airtel.

This is in reference to the email received on 05/10/2011, regarding
billing discrepancy for your airtel mobile number [protected].

We would like to inform you that as per your service request number,
regarding GPRS charges for your airtel mobile number. We have found
that GPRS was activated 16 September 2011 and bill generated on 26
September 2011. The discount and rental are accumulated on pro-rata
basis hence, charge are valid and as per usage.

Further, we regret the infeasibility to process any discount and
reversal in the same regards.

It has always been our endeavor to provide you with the best customer
service and we assure you of our sincere commitment to meeting all
your future requirements too.

We hope that we have been able to address your concern suitably.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121
regarding any query/request and on 198 for any complaint, you can also
email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request
or complaint number if it s still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in , or you may call at [protected] from 9:30
AM to 6:30 PM Monday to Friday. The Nodal officer will provide a
resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you
may send an email at appellate.[protected]@airtel.in , or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday.


Warm Regards Bishwajeet Neogi Nodal Office Bharti Airtel Limited
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