[Resolved]  Airtel — BROADBAND SERVICES UNAVAILABLE

Address:

Bangalore, Karnataka

Hi,

Can you look into my complaint number 43940434 ?
I do not have broadband service working for me.I have pasted below the email communication done till now.

No body from Airtel complaints 198/[protected]/121.airtel.in is able to resolve this issue.
Pl anyone here guide me how can i escalate this?

Regards,
Nayeem.

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Email communication done till now:
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Re: COMPLAINT ON BROADBAND SERVICES AND STAFF AT AIRTEL - LAND LINE NUMBER [protected] [|BAL|Qrc3338125|]
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[protected]@airtel.in
<[protected]@airtel.in> Wed, Mar 9, 2011 at 4:11 PM
To: [protected]@gmail.com
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Dear Customer,



Ref: Email dated[protected], concerning frequent disconnection for your airtel number [protected].



Thank you for writing to airtel and the opportunity to assist you.



We deeply regret the inconvenience caused to you.



At airtel, we have a very robust network and best in class infrastructure deployed to ensure uninterrupted services to our customers. Despite this a network issue may be faced in some cases due to factors beyond our control.



To address your current concern, we have raised a complaint regarding the frequent disconnection with the technical team. The request has been registered with us with the reference number 43940434 and the same will be addressed by 10-MAR-2011 09:15 AM.



We thank you for taking out the time to voice your concern. At airtel, we believe that it is our customers¿ feedback that helps us to improve on our services.



Please do write in for any further assistance.



Warm Regards,

Deepak HK
Customer Care Executive
Bharti Airtel Limited.

Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline.



Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F91A7986EC73F77DF3619DD22948BF39A0D8...⇄



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 09/03/2011 12:09:29 PM
Subject: Complaint on Broadband services and staff at airtel - Land line number [protected]

Hi ,

I have got airtel broadband connection for past 2months ,landline
number [protected] .
I am shocked and surprise of the broadband services provided by airtel
with frequent disconnection of broadband and landline signal form the
day one to till date i got this connection .

I have registered various complaints from the day i got this
connection.This was fixed temporarily for that time.
During the past few days i have logged many complaints almost every
day but till today no service engineer visited my home neither anyone
bothered to call me and find if my issue is resolved or still
persists.
I am sure if any lapse in payment from a customer is found by you
,service provider will suck the blood of the customer till he pay back
the outstanding.I want to question you ,is this not the
responsibility of service provider to see what is the latest status of
the customer after the complaint logged?
I am surprised to see this kind of service from one of the leading
service provider in India to have this kind of miserable staff with
them that too in city like Bangalore IT HUB,i am afraid what would be
the kind of service in district/town /village?

This issue is not fixed till date.
I have done few escalations also and requested to restore the services.
I am incurring a huge loss in by business day to day because of this issue.

Please take my request to escalate against the culprits of the staff
responsible for this inconvenience caused to me and see that is issue
is fixed ASAP.

And also wave off my rental paid till date .

I might have to publish/proceed this issue in every legal manner, if i
am not finding a appropriate response from airtel on the issue.


Best Regards,
Nayeem.
[protected]

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Nayeem
<[protected]@gmail.com> Thu, Mar 10, 2011 at 10:04 AM
To: [protected]@airtel.in
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Hi Deepak,

This issue is not resolved so far though you have mentioned this will
addressed by 10-MAR-2011 09:15 AM ,i did not receive any call from
your technical team till now.

Look into this ASAP.

Regards,
Nayeem.
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