Airtel Complaints & Reviews

On July 4th, I received an SMS stating that if I recharge for Rs.101 I will be given 999 days of validity within 72 hours and my plan tariff would remain the same.
And I recharged the my number [protected] for the Rs.101/- and topped up my account for another Rs.121/- But when I call the customer care after 4 days they tell me that my existing plan is not eligible for the offer.

If that was the case why should they send me the notification sms.And the customer care people have no clue about whatever happens to the customer and are given restricted access to cusomter into in their CRM for security reasons since they are outsourced.

I know that, me compalining here is not going to make any difference. I am just posting it here coz next time anyone has a similar complaint please be sure that you are already dodged and thats why you are reading this. And we can't do much than asking for this at 121 for 3 times after which they will disable your customer care access and then you have to keep sending SMS to 121 if you have the patience.

MY MOBILE NO. IS [protected], I HAD BEEN GPRS CONNECTION FROM AIRTEL SINCE MORE THAN THREE YEARS. HOWEVER, DUE TO BAD RESPONSE BY AIRTEL PEOPLE, I REQUESTED TO DECATCTIVATE THE GPRS CONNECTION WHICH THEY DID IMMEDIATELY ON 16.06.2008. INSTEAD OF REFUNDING UNUSED SERVICES OF GPRS CHARGES WHICH WAS DEBITED ABOUT TWO WEEKS AGO, THEY HAVE AGAIN DEBITED BY Rs.250/- ON 17/06/2008 CONSEQUENCE UPON DEACTIVATING MY GPRS CONNECTION ON 16.06.2008. I FEEL IT IS NOTHING BUT HARRASSMENT ATTITUDE OF AIRTEL.

sir,
i have this phone number person [protected] friendship but
the adders yet this i dont know.so please givethe sim adders and the phto face display, where issued the place tamilnadu as well as action immeditaly reply thankyou

Dear Airtel,

Customer Name : Mrs Sudha Gajanan Bhise
Relationship with customer as: Daughter.

I have been asking for refund of my security deposit amount of Rs.500/- for my mobile number : [protected], serveral times (pl check your records in 121 in this case). All in vain.

When I had called for the first time, I was being informed that I will receive this amount by cheque within 45 days.

As off now there is no communication upfront from Airtel !!

On recently enquring on date 18th June 2008, I received sms with the simultaneously provinding the service request number :[protected] and we will get back to you by Wednesday 25 th June[protected] hours.

There was no response from Airtel either !

When I called on 121 Customer care the person told to get the refund i need to send my bank account statement through email.

Here to be clear I do not require LOAN from Airtel of Rs.500/- but my security deposit.

Awaiting for your QUICK and favourable response ASAP.

Thanking you.



Your faithfully,

Shraddha Dhuri.

(D/O Ms Sudha G Bhise)


*** After how long years do we need to wait to get Airtel's reply?

Respectrd Sir,

Aa my Daughter is to Young age 14yr. she use a mobile for her safty and emergrncy but Now, the stage is that it is very problematic if any unknown nmber calls her and say her sum rubish things lik e that they will tourcher her in road, Even when i called that person her uses slangs. now me and my daghter is really worried abt that seriously, she is even stoped to go school. So, it is my humble request to give the full details of the airtel mobile number. The mobile number is[protected]. Even the call is coming at mid-night also.

So, pl give me full details to my mail id ([protected]@india.com).Treat, this is as my final step to stop the unwanted calls.
Treat this matter on urgent basis as the question is of my family safety.

thanking you


Prosenjit

R/Sir

GPRS facility not available while roaming where as Gprs
facility everywhere available as per booklet provided to me.
Local service provider not advising me properly.
Please advise in this matter at the earliest.

Thanks n Regards

AMIT KUMAR

MOBILE NO :- [protected]

dear sir,
i took an airtel prepaid connection on 15/06/2008 after submitting the valid documents, photos and form. it was activated on 17th june. then after twenty days now my connection is barred from outgoing and incoming and when talked to the customer care it says that the documents have not reached them. my submission is that without documents verification no service provider is supposed to give connection and if airtel had done that then the documents should have reached them. now they are asking for resubmission of documents for activation. i want my connection to be restored and an apology for the nasty customer service.
sarith nair

I am writing this mail in great pain and frustration. Though I have been a satisfied customer of Airtel for the last 7 years but in the last one and a half months the way I have been harassed by Airtel Service centre I must say that I have changed my views about the company.
Bottomline is I spent more then Rs 35, 000/- in buying a blackberry set from Airtel Service Centre and out of 35 days I have not used it for more then 4 days. My new airtel BB no is [protected].
I bought Blackberry 8310 set from Sector 14 customer service centre at Gurgaon.
My number got disconnected on 23rd June on the grounds that I have not submitted my employment proof. Please tell me that I purchased this number on my own so why do they need an employment proof and even if it was required why the hell it was not informed to me when I submitted my other documents when I bought this number from the same place.
On 24th june immediately I submitted my employment proof in the hands of Manager of Service Centre and after that the services got activated but ONLY GSM and no value added services got activated.
From here the service centre people started torturing me. I called up the manager on the daily basis from 24th June to 27th June for restoring my VAservices as I was not able to access my e-mails.
he keep on dodging my by saying that the services are getting activated in next half an hour but it never happened for 5 dsays. Everytime I called up at 121 I got to know that I have not submitted my employment proof whereas I had given the proof in the jands of that manager.
On saturday 28th June at last, I personally visisted the service centre and he restored my services in half an hour and told me now I can use my BB without any issues. I cant understand when it was half an hour job for him then why the hell he hadn't done this when I was following up like anything with him. He also told me that employment proof was not required as its my personal number.
On 30th June once again my VAservices got deactivated and the reason was same that I have not submitted my employment proof. After couple of hours even my SIM got deactivated and the phone stopped working showing no coverage and SIM registration failed.
I again called up this great gentleman and he told me that you come to service centre again and I will change your SIM card. I visisted the service centre on 5th july and his guys told me that he is not in office whereas he was in office only. On my insistence that I want to meet him he came out from his cabin and told me that he is not having any SIM card and I can come on Monday or may be I could go to other service centre. The staff there treated me as if I am demanding unreasonably and told me to come on Monday only.
What the hell these guy thinks that we have all the time in the world to follow up with these guys. I am suffering after buying a handset for 25k, depositing 6k for international roaming and 5k for the first month bill and I have not used my phone at all.

Airtel are big cheats. I got a delhi phone number recharged by Rs. 333/- while i was in BAroda and i dont't get any money. THe BAroda customer service say they can't do anything because of the fact the number was from Delhi and the Delhi customer service doesn't pick up the phone. I go again to the Baroda Service CEntre and they say they can't also reach Delhi and can't do anything.
So, nothing happens and no money back...
Loss of 333 rupees and all the effort
What a shame !!

Respected Sir,
I have given complient on 18 June 2008. So far i have 21 Reference Numbers, but so far i didnt find any solution for it. Whenever i call the customer care there is no proper reply from your side.I am really fed up o[censored]sing this network.I want to know when my complint will be solved, or shall i move to better network where they are ready to serve me better. Hope this mail will do the needful. or this may also go to the crush box.

Dear Sir/Madam

This is regarding my prepaid Airtel Recharge Coupon No. :

Airtel Recharge No. : [protected]/[protected]

Dt. 1th July 2008 at 8:30 AM from VISHWAKARMA TELICOM, BUDH NAGAR, INDERPURI NEW DELHI, I purchased above coupon to recharge my Airtel but whem i recharged my paper coupan code i got that plase retry after 30 minutes due to your network problem i filled my code more than 3 times than than my pin no. is blocked when i asked about this to shopkeeper he said try after 24 hours when i tried after 24 hours i got that your 16 digits pin no is wrong but i am sure that my code no is not wrong so please tell what should i do

New connection verification problems
recently i buy a new airtel connection. After activating this connection working properly for 10 days. Past 5 days it is disconnected with a reason of negative address verficatiobn.

I have sumbitted all the valid proofs. I called so many times to 121, and they have provided one number [protected]. I have been trying to reach this number for the last 4 days, but it is giving message 'It's not a valid number'.

please considered that most urgently. I lost more because of the disconnnection.

my Mobile No. [protected]
thanks

by
Venkat Addanki

Sir
We bought one prepaid Airtel mobile calling card NUMBER 97583664/[protected] for rs 500 from Airtouch connect(authorised dealer of airtel), nishant kunj pitampura, delhi on 2 july 2008 and returned it to them within one hour of the purchase the reason being it did not fulfil our requirment.We wanted to use it to make calls to Bangkok but this was the card which could not be used anywhere in India as it was the card with roaming facility around the world.We did scratch the card but it could not be activated as it was not valid in India.we complained about this to the dealer but he neither returned the money nor changed the card saying it was scratched
Although he verified the card has not being activated
As we have not used the money because the card can not be used in India, what difference does it make whether the card is scratched or not.The madam at the dealer's was well aware that i wanted such a card to make call to bangkok, even then they sold the card to me.
I want my money back...
Please help!!!

THERE IS A CONTINUOUS DEDUCTION OF RS. 25.00 PER MONTH (PAST 2 YRS) AGAINST AN OLD SCHEME WHICH TO ME WAS INFORMED THAT AS SOON AS I TAKE A NEW SCHEME OF THE SAME NATURE THE OLD SCHEME AUTOMATICALLY GETS TERMINATED. THE WORST IS NOW THE CUSTOMER SERVICE HAS BLOCKED MY NUMBER AND DO NOT ANSWER TO MY CALLS. THERE ARE VARIOUS OTHER CHARGES THAT THEY KEEP DEDCUTING BUT AFTER REPEATED COMPLAINTS THEY REFUDN THE SAME. BUT THE OLDEST PROBLEM WHICH IS PAST 2 YEARS IS STILL NOT TAKEN CARE-OFF.

I wish to register this as a high level complaint and require your immediate and kind attention.

I am an Airtel(prepaid) user from last 4years with the number [protected]. I had no concerns what so ever while it was a prepaid number. Recently I've converted the same number to postpaid and a storm of problem arrived.

Airtel executive came to my office on 23/06 without any notification and called me up for the relevant details when I was on Leave. I still managed to reach office and provided him with all the relevant details on a day when I was on leave.
Following day, my Airtel number was disconnection quoting "negative verification". I called up customer care department and was advised that there status states "verification not done because details not shown". I called up the Airtel executive on his mobile number who verified my details and he stated that the verification has already been completed however, we are unable to update the status because of server delay. I called Airtel again and was advised for the verification again. The executive on 121 arranged for another verification on the following day at my billing address but no one arrived. I had to call again for the third consecutive for the verification as had received another message of "negative verification". This time it was agreed that the executive will come to my place and I will show him my office ID proof. Following day engineer came to my office address, I repeat my office address and called up. He stated that he cannot come to billing address and the details had to be shown on the office address. I told him that I am on leave and cannot show him any details. He stated that he can meet any one of my friend who will just sign the document and verification will be completed. As advised by him I arranged for one of my friend to meet and sign the document. I had my line disconnected due to no fault of my own and had to call at least 15times and staying in queue for no reason. Meanwhile, I had my Outgoing Calls Barred for at least 20 hours when I prefer to make most of my calls from my mobile (as has no other number) which I was unable to. Next day of verification I called up Airtel Customer Care to check the verification status and I was advised that I had another number [protected] on my name which I used almost 18 months back and the outstanding for that number is Rs 5300/-(approx). I know nothing about the number and had no other number apart from the number I am currently using and also not sure how this enormous outstanding amount reflecting on my name.

I joined HCL on Sep'06 I have given all my details to an Airtel Executive outside my office for a postpaid number with Advance Rental of Rs 699/- for 1 year which I never got because I was told after a week of document submission by that executive that the promotional plan is not active anymore and was offered a different plan. I cancelled the deal as not happy with the different plan and asked for the copies of the document I provided. Executive told me that the documents were torn away and hence cannot be mis-used.

Please note that I had no other number apart from the number I am using from last 4years. I never received any bill for that above number and nor received any verification call and not even signed any document. I asked Airtel to provide me the details viz document signed by me before activation of the above mentioned number, recording of the conversation during verification before activation of the above mentioned number and most important the recording of outgoing calls to prove that I used the number.

I had not received any proper response from Airtel.

Regards,
Sandeep Chakraborty
+91-[protected]

that i am getting calls from unknown numbers

I am a airtel retailer. [protected] had been activeted on 12.04.2008 & rechareged with 148 on 14.4.2008 but the validity is yet 0. I have complained many times to easy helpline but the result is nothing.Plz solve my problem as soon as possible.

1. An unidentified person whose cell No [protected] is harrashing my family from last three days. He is calling again & again and using pornographic language.
2. You are requested to identify the address of the person using cell No [protected] and intimate so that suitable disciplinary action can be take against the defaulter.

3. Thanking you.

Sincerely yours.

Havildar Jagdeep Singh
PA to Commander
HQ 13 Sector RR
C/o 56 APO

On 02 Jul 2008 to resolve the pending issue of addon connection on my existing mobile [protected], I tried to approach Ms Rupali the designated NODAL OFFICER at Indore Offic on Mob No [protected], which instead was responded by a gentleman ANKIT BARIYA who was not only a confused person but was not able to converse in simple english, he refused to forward my call to NODAL OFFICER Ms RUPALI & if such executives I shy to come on line, the web site of AIRTEL should not show their names & mobile numbers of such callous NODAL OFFICERS. Mr ANKIT inspite of my repeated requests refused to provide me the E-MAIL ID of the corporate office of AIRTEL MOBILE. It is matter of shame that a company with over 7 crores mobile subscriber, has such callous NODAL OFFICERS who refuse to listen to customer requirements and work in watertight compartments. If I am NOT responded by an EXECUTIVE of AIRTEL MOBILE in next 15 days, I will be constrained to break relationship with AIRTEL MOBILE