[Resolved]  Airtel / Services — without intimation disconnect the no..

Address:

New Delhi, Delhi

Hi,
I have written a mail so manytime to airtel and attachment attached as a proof. now Airtel disrubing my personal life and my relatives also..

I have used airtel mobile postpaid connection more then one year and paid the bill INR 1000 every month, still they disconnect my servies. now they are mentally harssing me... bcoz i didnt paid my last bill around INR 1000 due to disconnect my number without any intimation after so manytime i called to customer care and mailed airtel but they didnt responed me....

one day some neeraj from recovery department called me and asked for the payment ...i simply maild him as below.

fromRajat Tyagi [email][protected]@gmail.com[/email]
[email][protected]@yahoo.com[/email],
[email][protected]@yahoo.co.in[/email]

dateMon, May 9, 2011 at 5:44 PM
subjectFwd: Acknowledgement Mail.
mailed-bygmail.com

hide details May 9


Hi Neeraj,

after that i awaited and for activation and write again a mail...but i didnt got any positive response form airtel also. after that airtel also expecting i also pay the bill...even noboday contact me after 24 hrs also...

first mailed i dropped dated on Date: [B]01/03/2011 03:12:04 pm[/B] and second one [B]02/03/2011 05:03:57 PM[/B]Thanks
Rajat Tyagi
- Show quoted text -


[protected]-Original Message[protected]------

Subject: Re: Acknowledgement Mail.
Date: 02/03/2011 05:03:57 PM
From: [email][protected]@gmail.com[/email]
To: [email][protected]@airtel.in;[protected]@in.airtel.com[/email]
Message body:

Still i didnt get any updated to disconnect my Number [protected]

Thanks
Rajat Tyagi

On 3/1/11, Rajat Tyagi wrote:
It's means upto 24 hrs ...my number wont be work....how can any wait
upto 24hrs..

So please to make, It's ASAP

please do needful

On 3/1/11, [email][protected]@airtel.in[/email] <[protected]@airtel.in> wrote:
Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email
from
you earlier.

We are currently resolving your query and would revert to you within in
24
Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: Acknowledgement Mail.
>> Date: 01/03/2011 03:12:04 pm
>> From: [email][protected]@gmail.com[/email]
>> To: [email][protected]@airtel.in;[protected]@in.airtel.com[/email]
Message body:
Hi,

without any intimation, how the my number has been Disconnect.
Please activate ASAP, if airtel wont going to provide the me the
services, then ok!!!!!

alleast some one has to information before Deactivate my number
[protected]

Activate ASAP

Thanks
Rajat Tyagi


>> On 3/1/11, Rajat Tyagi wrote:
>> To: [email][protected]@airtelindia.com;[protected]@airtel.in[/email]
>> Message body:
>> as i have concerned today (28/02/11), Friday (25/02/11) and as well
>> atleast one week before that Airtel will going to provide me for Rs.
>> 99 Plan as specify below.
>>
>> just i got a SMS for 100 Local SMS free only.
>> i had discussion also that...ill get a message with in my mobile ASAP.
>> but till yet i didnt get it....
>> 200 Mins Local+ STD
>> 100 SMS Local+ STD
>>
>> so please I am requesting to you reply me on mail only... i dont want
>> to go any telephonic descussion once again
>>
>> if you are not able to provide as you had in discussion please
>> disconnect my number. i dont have any issue....
>>
>> again requesting to Airtel, dont go for any further telephonice
>> discussion. because you people say some else or doing something else.
>>
>> if you have any clarification please go throu the mail, else
>> DISCONNECT MY NUMBER BOTH [protected]/[protected]
>>
>> Thanks
>> Rajat Tyagi
>> [protected]
>>
>>> On 2/25/11, Rajat Tyagi wrote:
>>>> i think noboday dont know the process, how to read a mail..fo through
>>>>> my mail and see the mobile no below
>>>>>
>>>>>> I am using two no both are postpaid connection
>>>>>> [protected]
>>>>>> [protected]
>>>>>
>>>>> Thanks
>>>>> Rajat Tyagi
>>>>>
>>>>> =========
>>>>> On 2/25/11, [email][protected]@airtelindia.com[/email] <[protected]@airtelindia.com> wrote:
>>>>>> Dear Airtel Customer,
>>>>>>
>>>>>> We are unable to process your request as:
>>>>>>
>>>>>> 1. The Mobile Number is not mentioned in your email or
>>>>>> 2. The mobile number mentioned is not in the correct format. Please
>>>>>> mail
>>>>>> the
>>>>>> mobile number in the 10 digit format.E.g-XXXXXXXXXX.
>>>>>>
>>>>>> We request you to resend the mail with the Airtel Mobile Number
>>>>>> clearly
>>>>>> mentioned in the Subject line.
>>>>>>
>>>>>> Warm Regards
>>>>>> Airtel Customer Service
>>>>>>
>>>>>> This is an auto-generated response. Kindly do not reply on this mail.
>>>>>>
>>>>>>[protected]-Original Message[protected]------
>>>>>> Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]
>>>>>> Date: 25-FEB-11
>>>>>> From: [email][protected]@gmail.com[/email]
>>>>>> To: [email][protected]@airtelindia.com[/email]
>>>>>> Message body:
>>>>>> Hi,
>>>>>>
>>>>>> I am disappointed that why taking that kind of decision, bcoz i
>>>>>> already port out my no. but airtel customer care called me and
>>>>>> request
>>>>>> to stay as Airtel Faimly member as usual. they will activate the same
>>>>>> services. but still they didnt
>>>>>> plan as below
>>>>>> Plan 99
>>>>>> 100 Local
>>>>>> 100 STD
>>>>>> 200 Local+STD SMS free.
>>>>>>
>>>>>> so that why i am taking a decision to disconnect the no or. i[censored] dont
>>>>>> want please activite the above services on both the numbers . if
>>>>>> creating a any issue in porting.
>>>>>>
>>>>>> I am using two no both are postpaid connection
>>>>>> [protected]
>>>>>> [protected]
>>>>>>
>>>>>> for further any clarification please call me @[protected]
>>>>>> Thanks
>>>>>> Rajat Tyagi
>>>>>>
>>>>>>
>>>>>> On 2/23/11, [email][protected]@airtelindia.com[/email] <[protected]@airtelindia.com> wrote:
>>>>>>> Dear Rajat Tyagi,
>>>>>>>
>>>>>>> Ref: Email Dated[protected] requesting cancellation of your airtel
>>>>>>> mobile
>>>>>>> number [protected].
>>>>>>>
>>>>>>> Thank you for your email to airtel and the opportunity to assist
>>>>>>> you.
>>>>>>>
>>>>>>> We are truly disappointed to learn that you have decided to
>>>>>>> surrender
>>>>>>> your
>>>>>>> airtel number. You have been our esteemed customer and we would want
>>>>>>> you
>>>>>>> to
>>>>>>> be a continued member of the airtel family. We would be happy to
>>>>>>> address
>>>>>>> any
>>>>>>> of your concerns regarding this connection.
>>>>>>>
>>>>>>> To address your current request, we wish to inform you that we have
>>>>>>> registered your request for cancellation of your airtel mobile
>>>>>>> connection.
>>>>>>> For your reference, the unique service request number is 36015603.
>>>>>>> Our
>>>>>>> team
>>>>>>> will be contacting you within[protected], 09:30:00 hours with an
>>>>>>> update
>>>>>>> on
>>>>>>> the same.
>>>>>>>
>>>>>>> There is no monthly rental from the date of disconnection request
>>>>>>> raised
>>>>>>> and
>>>>>>> the call charges will be applicable, as per the usage. Hence, we
>>>>>>> request
>>>>>>> you
>>>>>>> to keep your mobile number switched on in order to reach you.
>>>>>>>
>>>>>>> Meanwhile, we would request you to make the full payment towards the
>>>>>>> current
>>>>>>> billed amount on your account, in order for us to initiate action
>>>>>>> towards
>>>>>>> closing the account. Details of the amount payable as on[protected]
>>>>>>> are
>>>>>>> as
>>>>>>> follows:
>>>>>>>
>>>>>>> Outstanding amount: Rs. 487.03/-
>>>>>>>
>>>>>>> Unbilled: Rs. 419.80/-
>>>>>>>
>>>>>>> You may pay this amount at the nearest Airtel Relationship centre
>>>>>>> (ARC)
>>>>>>> or
>>>>>>> through the web on our website [url]www.airtel.in[/url].
>>>>>>>
>>>>>>> Attached is a list of ARCs for your reference.
>>>>>>>
>>>>>>> Airtel as an organization believes in providing customer
>>>>>>> satisfaction.
>>>>>>> We
>>>>>>> earnestly hope that you will reconsider your decision and provide us
>>>>>>> with
>>>>>>> an
>>>>>>> opportunity to serve you again.
>>>>>>>
>>>>>>> Please do write in for further assistance.
>>>>>>>
>>>>>>> Yours Sincerely,
>>>>>>>
>>>>>>> Kalai Prabhakaran
>>>>>>> Customer Care
>>>>>>> Bharti Airtel Limited
>>>>>>>
>>>>>>> Your response will help us to enhance your experience with Airtel.
>>>>>>> Please
>>>>>>> click on the link below & provide us your valuable feedback on this
>>>>>>> interaction
>>>>>>> Click here to provide Feedback.
>>>>>>>
>>>>>>> Or, if you cannot click on the above link, please copy the full URL
>>>>>>> from
>>>>>>> below and paste the URL in your web browser.
>>>>>>>
>>>>>>
>>>>
>>
[url]https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2B6DABD42E6F[/url]
>>>>>> 90F2157A8A8EF81865A7DA3E5FABEB2D65A7E8286F92FC
>>>>>>> 0 0 0 E&refno=[protected]
>>>>>>>
>>>>>>> Simplify Life with Airtel Selfcare. Just dial *121# and get instant
>>>>>>> information related to your account on your Mobile Screen.
>>>>>>>
>>>>>>>[protected]Original Message[protected]
>>>>>>> From: [email][protected]@gmail.com[/email]
>>>>>>> To: [email][protected]@airtelindia.com[/email]
>>>>>>> Cc:
>>>>>>> Sent: 23/02/2011 14:26:40
>>>>>>> Subject: Re: Acknowledgement Mail.
>>>>>>>
>>>>>>> Hi
>>>>>>>
>>>>>>>
>>>>>>> I am sending a requesting for disconnected my no [protected]. i
>>>>>>> already
>>>>>>> called to customer care but i didnt get any reply from anyone.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Rajat Tyagi
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On 2/23/11, [email][protected]@airtel.in[/email] <[protected]@airtel.in> wrote:
>>>>>>>> Dear Customer,
>>>>>>>>
>>>>>>>> Thank you for writing to Airtel.
>>>>>>>>
>>>>>>>> We are unable to process your request as the your Airtel fixedline
>>>>>>>> number
>>>>>>>> along with STD Code is not mentioned any where in your email or the
>>>>>>>> fixedline number mentioned is incorrect hence we request you to
>>>>>>>> resend
>>>>>>>> the
>>>>>>>>
>>>>>>>> mail with correct number.
>>>>>>>>
>>>>>>>> For any Fixed line and broadband related assistance please send an
>>>>>>>> email
>>>>>>>> to
>>>>>>>> [email][protected]@airtel.in[/email] mentioning Airtel Fixed-line number along with STD
>>>>>>>> Code
>>>>>>>> in
>>>>>>>> the
>>>>>>>> subject of the email.
>>>>>>>>
>>>>>>>> For any Mobile number related assistance please send an email to
>>>>>>>> [email][protected]@airtelindia.com[/email] mentioning your ten digits Airtel Mobile in the
>>>>>>>> subject
>>>>>>>> of the email.
>>>>>>>>
>>>>>>>> Warm Regards
>>>>>>>>
>>>>>>>> Airtel Customer Service
>>>>>>>>
>>>>>>>> This is an auto-generated response. Kindly do not reply on this
>>>>>>>> mail.
>>>>>>>>
>>>>>>>> To apply for a new telephone or broadband connection please visit
>>>>>>>> our
>>>>>>>> website [url]www.airtel.in[/url]
>>>>>>>>
>>>>>>>> To know the installation status of your new telephone or broadband
>>>>>>>> connection, please call 121.
>>>>>>>>
>>>>>>>>[protected]-Original Message[protected]------
>>>>>>>> Subject: Disconnect Request no [protected]
>>>>>>>> Date: 23-FEB-11
>>>>>>>> From: [email][protected]@gmail.com[/email]
>>>>>>>> To: [email][protected]@airtel.in[/email]
>>>>>>>> Message body:
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> I am sending a requesting for disconnected my no [protected]. i
>>>>>>>> already
>>>>>>>> called to customer care but i didnt get any reply from anyone.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Rajat Tyagi