[Resolved]  Airtel — MISBEHAVE BY AIRTEL RELATIONSHIP CENTRE (M/s S S D N Enterprises ,G-1,DDA Bldg.,20, Nehru Place, Delhi-19)

Address:

South Delhi, Delhi

MISBEHAVE BY AIRTEL RELATIONSHIP CENTRE (M/s S S D N Enterprises ,G-1,DDA Bldg.,20, Nehru Place, Delhi-19)



_____________________________________________
From: RON1/Kumar Anurag, L-13(SNZ)
Sent: Friday, March 18, 2011 12:27 PM
To: 'Airtel Alert'; '[protected]@airtelindia.com.'; 'appellate.[protected]@airtel.in.'; 'nodalofficer.[protected]@airtel.in.'; '[protected]@airtelindia.com.'
Cc: '[protected]@trai.gov.in'
Subject: RE: Your Airtel Outstanding Dues. MISBEHAVE BY AIRTEL RELATIONSHIP CENTRE (M/s S S D N Enterprises ,G-1,DDA Bldg.,20, Nehru Place, Delhi-19)


Polite Reminder..03

No body contacted yet..Is it the service..??
<< File: 2032_001.pdf >>
Warm regards..

Anurag kumar
_____________________________________________
From: RON1/Kumar Anurag, L-13(SNZ)
Sent: Thursday, March 17, 2011 7:13 PM
To: 'Airtel Alert'; '[protected]@airtelindia.com.'; 'appellate.[protected]@airtel.in.'; 'nodalofficer.[protected]@airtel.in.'; '[protected]@airtelindia.com.'
Cc: '[protected]@trai.gov.in'
Subject: RE: Your Airtel Outstanding Dues. MISBEHAVE BY AIRTEL RELATIONSHIP CENTRE (M/s S S D N Enterprises ,G-1,DDA Bldg.,20, Nehru Place, Delhi-19)

To Whom It May Concern:

Please update the action taken..

Warm regards..

Anurag kumar
_____________________________________________
From: RON1/Kumar Anurag, L-13(SNZ)
Sent: Thursday, March 17, 2011 1:26 PM
To: 'Airtel Alert'; '[protected]@airtelindia.com.'; 'appellate.[protected]@airtel.in.'; 'nodalofficer.[protected]@airtel.in.'
Cc: '[protected]@trai.gov.in'
Subject: RE: Your Airtel Outstanding Dues. MISBEHAVE BY AIRTEL RELATIONSHIP CENTRE (M/s S S D N Enterprises ,G-1,DDA Bldg.,20, Nehru Place, Delhi-19)

To Whom It May Concern:

This is just to bring into your kind notice that Unfortunately I am a customer/subscriber of your “AirTEL Cellular” Today undersigned has personally visited to one of AIRTEL RELATIONSHIP CENTRE (M/s S S D N Enterprises ,G-1,DDA Bldg.,20, Nehru Place, Delhi-19) to pay my due bills for last months. After a long queue When I reached at Payment Counter, one gentleman told me CARD PAYMENT is not possible. Immediately I rushed towards ATM & came back with CASH, again waited approx 30 Minutes in queue to make payment. Finally when I asked/suggested/requested them to form additional counter for customers as waiting time/queue time was approximately 30 minutes (with Low cooling AC & no drinking water facilities). Unfortunately they misbehaved with me & clearly told me to go & do complaint whatever/wherever I want as they are not making profit from AirTEL. I felt very bad & pity on your future that in such a competitive environment when you are spending too much on Advertising perusing your customers to use/bond with you for forever then How you can give franchise to such Unprofessional person/agency..

Now as anyone can feel, “AirTEL” enjoys an outstanding reputation only. Our present experience has rudely shaken our trust in your esteemed company. As a loyal customer, our family/friends has subscribed at various stages. The incident is nothing short of a fraud perpetrated on us..

Your response should reach us in a week's time failing which we shall be constrained to use other avenues to seek redressal because It appears “AirTEL” is just not bothered to address my complaint. It’s just not possible to believe that AirTEL behave this way.

Please revert per return “Else I will have to spread your Service feedback among our well wishers” as well as “will go to meet MR SUNIL BHARTI MITTAL for my rights” as our offices are in same building because I know about the service Industry as I am also working in Customer Service Industry


As well as at this juncture, I must give you some feedbacks about the less no of BILLING COUNTERS ,as I always use to struggle just to locate & pay my bills. As you know very well that In this current era we all are running short of enough time to go physically, just to pay the Bills. So your company should have some Collection Executives or should have opened Some More Counters for the same purpose..!!

Warm regards..

Anurag kumar

From: Airtel Alert [mailto:[protected]@airtelmail.in]
Sent: Thursday, March 17, 2011 10:12 AM
To: RON1/Kumar Anurag, L-13(SNZ)
Subject: Your Airtel Outstanding Dues.





March 11, 2011


Dear Airtel Customer,


Anurag Kumar Maruti Suzuki India Limited


REF: OUTSTANDING DUES ON YOUR AIRTEL MOBILE NO. [protected]


Dear Customer,
You have been our valued customer and it has always been a pleasure
serving you on our network. It would be a great pleasure restoring our
association once again by way of this communication.

This is regarding the pending due amount on the above mentioned mobile
number, A/c[protected]. The total outstanding amount as on date in
your account is Rs. 4439/-.

Due to high unbilled we would request you to make the payment of the outstanding amount on 3/16/2011 to enjoy continued your mobile service.


Please Ignore this message if you have already paid.



Yours faithfully,


For Bharti Airtel Limited,