[Resolved] Airtel — Dedicated Account

vsshrivastava

from Changanacheri, Kerala

Address:

South Delhi, Delhi

I recharged my SIM with Rs. 500 on 31st December 2011 and Rs 500 on 6th January 2012. However this money was never credited to my account. Upon further enquiry, it was found that the money had instead been credited to a 'dedicated account', the validity of which shall end on 4th February 2012. It is duly informed that I have never opted for the creation of any such account. Needless to say, such a discrepancy has caused me great trouble and inconvenience. My mobile telephone number is [protected]. I thus request you to either refund the money or accredit the talktime to my regular account. Kindly attend to my problem at the earliest.

Thanking you,
Yours sincerely,
V.S. Shrivastava

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Prem Ranjan Shankar

from Noida, Uttar Pradesh

I had recharge my Airtel prepaid Connection with Rs.444. My Transaction Id is[protected]. The problem is that The amount is not updated into my regular a/c. I had talked to customer care and they said that try it with *123*5# number. I called and it says that your dedicated a/c balance is Rs.444 and expiry date is 04 Feb 2010. I haven't opt for any dedicated a/c and never asked for any other a/c. Could you please elaborate what is dedicated a/c and why my regular recharge would be valid for only 1 month.

Thanks and Regards
_prem

gayatreeanand

from Delhi, Delhi

I am facing the same problem.
Pls let us know the course of action.

Regards,
Gayatree Anand

Manoranjna Sivasankar

I put in Rs. 2000 in onJnuary 6, 2010. I am leaving India shortly and wanted to maintain a balance for my return. I now find that this money will expire in April this year. I was not told that by the Agent. I phoned Airtel and am told nothing can be done and I will lose this. My number is [protected]. This is very unfair.

I cannot even find out how much is left in my dedicated account. Please call me as I am leaving on Monday. Thank you.

jainik

from Hyderabad, Telangana

hi all ... i am jainik desai from gujarat ...i am right now in ghaziabad. UP. i have got 1 message from airtel that for roaming customeres of gujarat there is one offer of rs 111 full talktime in rs 111.

i have recharged with 111 but money has gone to dedicated account 9. and now i am not able to use that...
so please let me know that what exactly this scheme is and what is dedicated account 9 stands for...

and my contact details are
[protected]@yahoo.com
[protected]
[protected]

gajja89

from Mumbai, Maharashtra

i have recharged with 99 but money has gone to dedicated account 9. and now i am not able to use that...
so please let me know that what exactly this scheme is and what isand

my contact details are

[protected]@yahoo.in
[protected]
dedicated account 9 stands for...

chandhok.rk

from Jind, Haryana

Dear Sir,

I had recharge my Airtel prepaid Connection with Rs.333 on 24/12/2010 The amount is not updated into my regular a/c. . I haven't opt for any dedicated a/c and never asked for any other a/c. Could you please elaborate what is dedicated a/c and also transfer my amount to my regular account. My phone No. is
91 [protected] and you can contact/send me mail on chandhok.[protected]@gmail.com

Ramki_Patni

from Delhi, Delhi

Today I did an ERecharge of Rs. 111/-, but it is added to the Dedicated Account instead of the regular account. Why is it so? Why can't I use that money as a regular account? That to the balance in the dedicated account of Rs.111/- is getting expired within 10 days of recharge (i.e. by 21 Feb 2011). Please let me know why this is happening without our knowledge. It is just not acceptable. Please reply me ASAP.

Ashwini G

I have recharged my account by RS.60/- and I had opted for regular recharge. I got a message that it is been done. Later when I checked my account I found that the amount was not added to my account. On calling the customer care I got to know that it is a dedicated account, which I don't know what it is! I was asked to dial *123*11# to get the amount and 12118 for further details. I have stopped GPRS on my cell phone but will I get my recharge money? In the first place I didn't ask for any service and I don't think anything should be done with my account with out my consent.

sharly

from Eluru, Andhra Pradesh

dedicated account means its not your main balance but you have a balance based on some tarriff...like eg you have a recharge of 199...it will go in dedicated account has it has tarriff that you will get 42000 local secs free. hence whenever you call on local no it will cut balance (seconds form) from your dedicated account and not main balance while if you will call STD no which is not in tarriff plan your main balance will get deducted.
generally, dedicated account bal has a validity.

Hope it helped you.

sbalu571

from Sholinghur, Tamil Nadu

Hi,
i recharged Rs. 600 to my prepaid mobile on 21/11/2012 and my balance is not updated, when i checked with customer care they told it went to dedicated account and has one month validity. before recharging i didn't opt for this option. how airtel will put the amount to dedicated account without customer permission.

s balu bangalore
[protected]
[protected]@yahoo.com