[Resolved]  Airtel — Stealing money without prior notification

Airtel Mobile — Very Poor Service

I am unble to reach through my mobile for last 15 days while I am in my office premises. Also I am not received any SMS during that time. Even though I have lodgged 2 compalins at Airtel Customer Service & the reference nos are 18611906 & 18488304 since last 15 days, no action has been taken from them.
I have also provided my alternative contact no to the customer care. Also the airtel no [protected] provided by Airtel is either busy or not reachable.

Really horrible service.

bharathi airtel mobile — e-stealing

Sir

My mobile no.[protected], the complaint about the textbasedservices deducting daily Rs. 10.00 since three days without any reason, without any information. please unsubscribe from my mobile as early as possible.

Mr. Airtel started e steeling from their customers. But i want to replace sim by vodaphone.

waiting for your favorable reply

thank you.

yours ever.

Airtel Prepaid — Stealing customers money in the name of company policy

Folks, This is the most sneaky company policy I have ever seen. I live abroad and come over to India once a year for about 4 weeks. When I come over the first thing I do is to buy an Airtell prepaid sim card. I am asked to provide, id proof, address proof photograph, ration card copy, driving license copy and what not before they give the sim - Reason given is that 'I need to be identified if necessary'. Fair enough and I am happy to co-operate on this.

Now the issue is we top-up the sim by an amount and invariably leave about 200 to 300 balance on the sim when we go back from holidays. When we arrive the next time, the number is gone and so is the money.

When asked with customer service, they say that it is company policy to recycle the number if it is not used for more than three months - Acceptable. However, the company have no rights to take my balance amount. If they really want they can refund ( less administrative charges if applicable) to me as they have my address, id etc., etc., They can always write a cheque and post it to my address. They can at the least send me an email asking if I would like to be refunded. I get loads of email ( Marketing junk) from airtel, but never once stating that my account is going to be closed and if I would like to have a refund.

But they care a damn - because this is free money they get. I wonder if these money which they take without the customer's consent gets shown up in their balance sheets as profit. In simple English, taking money from somebody without the person's consent is called STEALING and these companies should be ashamed to say that is their company policy.


I wrote to Airtel customer service explaining exactly the same as I have lost considerable amount of money over the last few years and so are most of my friends and the majority of the NRIs who live outside India. And guess what is the response I got from Airtel - 'Sir, we would like to inform you that if the sim is not used for 3 months the number will be made inactive and the balance will not be refunded as it is company policy' . This followed a half a page of standard nonsense like 'Airtel strives hard to satisfy the customer and hope the reply has satisified your needs and we are extremely happy to be at your service' and and all that standard nonsense which is totally irrelevent to the issue....

I said your company policy is wrong and they said that is our company policy. Great !!! Who would ever accept they are wrong ???!!!!


Imagine, you having a bank account and you keep your savings there and you do not go to the bank for 3 months for some reason. If the bank closes your account without trying to contact you and takes your money how would you feel ? There is a process called Dormant account with banks where the account goes into Dormant state for a couple of years and if the customer wants to re-activate the account he/she can. Why can't the Telecom companies do this ?

Guys this is big money - Think about how many millions of people living abroad and how many of them have lost how many times. This is free money as they have taken the money without providing a service. The total amount should be in several crores - This is a big scam happening right under our noses every day by all these telecom companies.


I wonder if the complaints raised in this forum is even looked up by the concerned officials. Does anything happen to these complaints at all ?

I would love to see your comments on this - Thanks - Anand

Sorry. It is me again. Does anybody know if complaints registered here are answered. I see several complaints being lodged every day.

Haven't seen any real reply / solution on any of those. Just comments.

it's true a lot of the prepaid co, think they can tret us like bull s--- whatever you do do not put your monety in Mango Money prepaid visa .. they take your money block your account, see what this is they like playing like a big bank but ther not a bank at all. .Do-Not sign up for a "Mango prepaid" visa i was riped off for $1997.00 they just took my money . you have to see the emails from them ... i will post them soon Thanks M.Z

Airtel — high rates

its having high rates and it is cheating with us............company is not providing the free custumer care they are charging 50 p per 3 min other company are not charging this charge.........day by day its service is getting horrible..........they are not answering the custumer of their call...............they are made hard to talk custumer care...

Airtel Prepaid — Steal customers money

Airtel service is becoming worst day by day.
I(eight86one75zero326) have been charged for the services that I have not used.This is the third time.
They have started stealing money from consumers by automatically subscribing to all crap useless subscription add on services.
A clear message to all that its high time to change network provider.

AirTel — Airtel is stealing money

Dear Sir,

I am bringing this up for public concern. Airtel is doing an illegal activity against the public. How many people must be affected by this. This is corruption in the corporate sector which should be looked into for the safety of the public and future. This is sad that Airtel does this. I am very disappointed by the unprofessional service by Airtel, cheating and stealing. There is no assurance from Airtel that this will ever stop, and so I am placing a complaint.

I am a pre paid Airtel user. Airtel has been stealing money from me every day. I get messages saying ‘sms charge Rs. 3’. I haven't sent any message at that point of time. This message doesn’t come in my inbox, this message appears on my screen. This has been going on for months, but earlier it would be lesser than Rs. 3.

Airtel automatically subscribes me for other offers. One of the offers includes a contest called airtel winners zone which charges Rs. 5 per day! I haven't even subscribed for the offer, I wrote back to them and had to stop the offer, but I have lost the money. There was another one called airtel radio. Even here I was automatically subscribed for the offer by Airtel and charged Rs. 30. After calling customer care, they unsubscribed me from the radio offer and replaced the money (Rs. 30) (no from which I get the sms Ax-543213). But as usual it happened again. This was during the India vs West Indies, here again Airtel again automatically subscribed me for getting the score by message (no from which I get the sms AD-54321). Here again I was charged. I have no idea what to do, even if they have automatically subscribed me for offer, when I call customer care and tell them that I haven’t subscribed for the offer. They unsubscribe the offer but what about the money I have lost! Only for the Airtel radio offer they put back the money. The subscriptions have happened without my permission. Imagine the amount of money they have stolen from the public over couple or more years. I have some of the messages still with me and also have few emails.

Thank you

David Paul
[protected]@hotmail.com

Hi Rakesh,

Had raised the issue with customer care.But in vain.

Looks like airtel doesn't even bother.

Airtel prepaid mobile service — High Tariff compared to other network, Very Poor service

Hi,

Below were the complaints raised but no response. Very poor service. Charging high rates than other network,

Tariff are too high, Better to switch Aircel

eg:

GPRS in other network
Aircel 98 for unlimited
Docomo 48 for 2 GB
Idea 98 for 2 GB

But Airtel: they reduced to 1 GB for 98.

Please help.
[protected][protected][protected]--
Hi,
Can u please update for below case id.

CBNRA[protected]

Regards
Magesh.S.P




Sent from Yahoo! Mail on Android





[protected][protected][protected][protected]
From: Magesh.S.P <[protected]@yahoo.co.in>;
To: [protected]@airtel.in <[protected]@airtel.in>; [protected]@in.airtel.com <[protected]@in.airtel.com>; [protected]@yahoo.co.in <[protected]@yahoo.co.in>;
Subject: Re: unable to call customer care executive @198 and gprs issue -[protected]
Sent: Tue, Sep 6, 2011 4:46:09 PM

Hi
After my last complaint(refer below mail) i couldn't reach customer care executive @198. Seems it is blocked. I don't know what happened to airtell, to speak with you i have roam here and there. I am fed up with this. I need someone to attend this request. If this going to happen again, i will complaint to consumer court and quit airtell . Today i have rechargeed for 98, soon after recharge i received a message that enjoy internet for 2 gb at 98, but for me its showing only 1 gb.

Regards
[protected]


Sent from Yahoo! Mail on Android

Hello Rakesh,

Kindly note i havent raised my concerned on 15th, its a week two weeks back. Please refer the COmplaint No. I havent received any update from airtel. Really depressed o[censored]sing AIRTEL, Other network are giving more offers than AIRTEL. i dono why airtel is doing like this. even the booster pack tarriff are reviced. too fed up on asking every time.

Thanks

Namaste (gm4jacob),

This is to inform you that your concern listed on 29 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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I am frustrated each and everyday due to this. Will never forgive or forget this. Now should i recharge 325 on top of this to get unlimited 10p/min scheme or should I bear this worthless 235 booster for another 3 months with 50mins talk daily. Curse your network. Cheaters.
contact me : [protected].

Namaste (gm4jacob),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33