[Resolved]  Airtel — UNFAIR BALANCE DEDUCTION

Since days my balance was statrted reducing @rs.5/- without any reason after calling at 121 i came to know that Airtel live has been activated on my mobile. And this was made without any of my permissions as neither i have applied for any such activation nor i have received any confirmation msg for the same nor any msg for deduction of balance as such. Afetr appling for deactivation yesterday a compliant no. has been allotted to me as CBDOV[protected] and even today my balance has been deducted.

This is not for hte first time whenever i recharge my account with more than rs300/- some kind of activation is made on my mobile as on the last time airtel friends chat was activated and the balance was deducted. But since this was not due to my side activation i have already claimed for refund but it is not met.

Pl look into the matter and refund the unfairly deducted balance.([protected])

Dear Sir,
Today Rs.76/- deducted from my prepaid a/c. The message I received was as follows. Rs76/- charged for the last call duration 00:00:00. After that I tried to call customer care for atleast ten times, every time I opt to talk to customer care executive its says thank you for calling airtel, and disconnects the call. What should I do? I opted for MNP and changed my network from vodafone to airtel 15 days back, I never faced such kind o[censored]nfair deduction problem in vodafone, i'm very much disappointed with this act. Kindly take evasive action and revert at the earliest . .

Regards
Hemant Sharma
[protected]
[protected]@gmail.com

Airtel — UNFAIR BAL.DEDUCTION

I HV RECD A MSG THAT UR FRND CHAT ID IS THIS N THIS AND U HV BEEN CHARGED RS.10 FOR 10 DAYS,BUT ON THE OTHER HAND I HAVE NOT ACTIVATED THAT TYPE OF SERVICE,SO PLZ REFUND MY ACCOUNT BAL THAT HV BEEN CHARGE BY U

Airtel — Deduction of currency balance

Myself Madhu, bearing the ph. no [protected] has activated the Internet package and after receiving the confirmation message I started browsing. But Airtel Company have charged me for browsing though I still have 170MB left in my account.
So Im claiming for my money to be return.

-Madhu

Hello sir,
For the last 2 days my balance is continuosly getting deducted from my account.
when I am calling customer care centre it is being charged at the rate of 50 Paise per minute. even after keeping my call for hold for 10 minutes I was not getting any reply. I tried to contact seniors at airtel customer care centre but they did not recieve my call. Finally my balance became 0. Please help me out of thiis.
I will appreciate your help.

Dear sir,
I m Piyush Agrawal , mobile no. [protected]. From allahabad.
on 09.5.12 morning my prepaid balance have been deducted illegally.
amount of deduction is 45 rupees...
kindly take a quick action about this matter...
....

Dear Sir/Madam,

45 INR has been deducted from my balance for a service which i didn't even activated.

My airtel phone no is [protected]

I was listening to the options of the caller tunes available and dis-connected the call without exercising any of the options.
At that very instant i received a message notifying that caller tunes have been activated.
Does merely listening to choices activate it ???
What kind of a service are you people offering.
Harassing the customers would only result in migration.

This incident comes 2 days after I was charged 333 INR from an online prepaid site without any addition to my balance.

Regards,
Shashank Srivastava

I got continuous 4 msgs from Airtel Money on date 16th May, 2012 & in my airtel money account total Rs.425 will be deducted . Their are 4 automatic transactions done, in 1st transaction Rs.100, in 2nd Rs.200, in 3rd Rs.100 & in 4th Rs.25 will be deducted. These transactions are not done by me. These are automatically deduction. The time span between these transactions is 1min. It is impossible to complete one transaction in one min. So these are done server & it is automatically done. solve my problem.

Dear sir,
As per telephonic discussion with your executive Mr. Mandeep, they ask me to load cash one more time and give me the reference no. Then I will load cash & send ref. no. to Mr. Mandeep. Then total balance in my account is Rs.17, after 5 min. i got message from Airtel Money, payment successful & your account has been debited by Rs. 17 & current account balance is Rs. 0. Transaction ID:6820959. What is this going on. Can you solve this problem or not. Please clear it.
If you want more info about this problem then contact me on [protected].
Waiting for your positive reply.

Airtel Money — Automatic balance deduction of Rs.442

I already given a complaint on 20th Jun,2012 about airtel money but still it is unsolved. Total balance of Rs.442 will be deducted in my account.

On 9th of July 2012 I started receiving messages like 'Dear customer you will shortly receive airtel settings...' . I checked my balance and it was close to 70 rupees where as my balance was more than 115 rupees . I called up customer care , the representative put my call on hold for 10 minutes and then disconnected the call (happened twice). I called third time to customer care (ref # bdmo[protected] Ganesh Jambhale) and as usual he could not help anything about it, my balance was still getting deducted while I was talking to the customer care representative and eventually it became 0.0.

I have not made any requests from my mobile or used GPRS services (not even by mistake) .
Airtel is a leading telecom company in India and I have been using its services for more than 7 years , I am expecting a better response and service from them. Please look into this issue and get back to me as soon as possible. I shall provide you with my mobile number if required.

AirTel — unfair bal deduction

Hey there , I received a msg frm AT-AIRINF that I hv been charged rs.99
for downloading sum game, neithe I hv downloaded any game nor I hv slightest idea dat why I m been tricked
so plz gv my balnce back or I vl litrly drag U too court. I m nt a vry rich prson bt I vl do anythnf to get my bal bck

Again a disheartening deed by airtel. this is the second time i am writing a complaint against airtel. even last time i was not satisfied by their response. this time i am a victim of a case o[censored]nfair balance deduction from my prepaid airtel account in the name of airtel radio service. whenever i seek or receive a benefit from airtel, i soon become a victim of some or the other problem. this is not done airtel. i seek a quick and satisfying response from airtel as soon as possible. My mobile no. is [protected] and the balance was cut on same no. on 23rd august, 2012 at 18:23.
Thank you,
Avanish Nandawat.

Namaste, Mr.Nandawat,

We would like to inform you that your concern listed 23 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr.Negi,

This is to inform you that your concern listed on 17 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Contact no-[protected]

As desired by customer care i tried to sahre required details at www.airtel.in/airtelpresence but it is more horrible to do so & its another way of harresment.I tried it doing approx ?? times but its not respoding.its showing message:service is currently down try again".Please find attached screen shots of same for ref.If my complaint doen't get resolved within 24 hours i will be compelled to take services of other service providers.
i am user of airtel since long.

contact no-[protected]

name---lalit singh negi

I HAVE BEEN CHARGED FOR UNAUTHORISED SERVICES ON 16.09.2012.
HOWEVER WE HAVE CONFIRMED FROM CALL CENTRE THAT NO CHARGES WILL BE DEDUCTED HENCEFORTH.BUT AFTER 3 HOURS CHARGES WERE DEDUCTED.I AM VERY MUCH HARRESED BY YOUR SERVICES & REQUEST YOUR ASSISTANCE TO RESOLVE THE ISSUE & REFUND MY BALLANCE WHICH HAS BEEN DEDUCTED.
As desired by customer care i tried to share required details at www.airtel.in/airtelpresence but it is more horrible to do so & its another way of harresment.I tried it doing approx ?? times but its not respoding.its showing message: service is currently down try again”. If my complaint doesn’t get resolved within 24 hours i will be compelled to take services of other service providers.
i am user of airtel since long.

contact no-[protected]

name---lalit singh negi

Namaste Mr.Negi,

This is to inform you that your concern listed on 22 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

my airtel no. is [protected]. while surfing internet on my android mob. i recieved a text message that i have downloaded some bikini pool content. but i did not download. when i contacted cust. care, a lady picked my call. she said yoh hv downloaded, but i denied. she tranfered my call to any other guy. that guy put me on hold for a long time n went away, nd did not come back. they deducted 30Rs. from my account.