[Resolved]  Airtel / UniverCell / Prepaid Mobile — Mobile Prepaid Connection on Other Name

Address:

Hyderabad, Andhra Pradesh

“MOBILE COMPLAINT WITH AIRTEL SERVICE OPERATOR AND UNIVER CELL VENDOR”

Customer Introduction :

Myself Rajesh Pershad purchased Nokia handset 2700 Classic from Univer Cell, Shah-ali-banda Outlet, Old City on 24th December, 2009 vide UAP No. 255000. I also taken Airtel Connection with Mobile No. [protected] and other accessories UAP No. 254999 (Memory Card, Airtel Recharge Card and Pouch etc.). All submitted all the relevant documents required for the connection i.e. One PP Photograph, Residential ID Proof. Etc. My mobile was activated on 24th of December, 2009 itself.

Problem / Complaint:

On 13th of April 2010 at around 7:55 P.M my outgoing was stopped by showing message “CALL REJECTED, NOTE ACTIVE CALL BARRINGS” At around 8:00 P.M. I called on Customer Care on 121 No. and I spoked to Mr. Shailesh, Supervisor, Customer Care brought it to my notice that the allotted No. is not in your name because of ID proof the outgoing call were barred. I was shocked and informed to Mr. Shailesh that I got the Original Bill and I got the Original Simcard Connection Packed. Mr. Shailesh has taken ½ hr time to get back to me with higher authorities. I received a call at 9:39 P.M. from Ms. Shaida, Supervisor, Customer Care through Mobile No.[protected]. I explained the problem what I’m facing. She repeated the same thing what Mr. Shailesh has told to me. She informed me that You submit the documents i.e. ID Proof. Nearest to the Airtel Office and we will activate as early as possible.

I went to Airtel Office near City College Branch, Old City, Hyderabad and spoked to the one of the employee of the airtel, He said today It is not possible to send your documents to the head office, because our messenger already left for the day to the head office, It is possible to activate your phone only after 48 hrs. Again I spoked to Customer Care People on 121 at 2:00 P.M. Mr. Pushparaj and explained the problem, He could not able to solve my problem, than I asked to connect to higher authorities he immediately connected me to Mr. Shekhar, Team Leader and told to me that this mobile No. [protected] not belongs to you, it is belongs to some body by name c. raju, Than I told and have shown all the original bill, airtel connection sim card pouch to airtel office of city college branch, and also employee of city college spoked to Mr. Shekhar and He told there are to possibilities either the univer cell people send the wrong id proof about you or data entry operator from airtel committed the mistake. He asked me to come to Begumpet Office. I denied because there is no fault from my side, I have wasted my whole day roaming on the roads to find the nearest airtel office. Mr. Shekhar, Team Leader after request he has given me Ref. No. [protected].

I also visited to univer cell outlet i.e. shah-ali-band and I questioned to them and shown the all the original bill, phone box, airtel sim card etc. They told us to resubmit the documents and we will give assurance it will be rectified with in 48 hrs. Mr. Santosh, Branch Manager o[censored]niver Cell asking me to change my Mobile No.. WHY I NEED TO CHANGE MY NUMBER?

IS THE PROBLEM WITH ME, WHY THE AIRTEL PEOPLE ARE VERIFYING THE
DOCUMENTS AFTER 3 1/2 MONTHS OF ACTIVATION , WHY THE NAME IS ON SOME BODY ELSE, WHEN I AM THE OWNER OF THIS MOBILE.

I AM FILING THIS CASE WITH THE CONSUMER COURT WITH JAGO GRAHAK JAGO.

RAJESH PERSHAD, H.No. 14-9-663, Jumerat Bazar, Hyderabad. 500006. A.P