[Resolved]  Airtel — Why My No. [protected] is still in PD (permanently disconnected ) status?While I paid the bill as per Company Demand.

Address: South Delhi, Delhi

Dear Sir/Madam

I have Airtel Post paid Mobile Connection, My No. is [protected].
I paid its all bills in time, from Last year , I observed that I am getting
exponential High bills while I am not doing that much calls and nobody except
me using this No. then I checked with Airtel Relationship centre, they said
that you activated some services for which you are getting charged.

I said that I have not activated/subscribed or requested for any other calls or
services, if there is any pls. stop it immediately, because I only use mobile
for Incoming and outgoing calls, nothing else.


But still I have been charged hugely, I paid the bills till Feb and asked
customer Care for take action and correct my bills,they assured me but didn't
take any action.

In March I did partial payment,but My outgoing & Incoming calls had been
blocked when I checked with Relationship Center in April they said you have to
do full payment, I checked bill amounts it was still high and late penalty also
been levied. I asked them to correct it and activate incoming and outgoing
call, I was ready to do full payment, but they said for it I had to contact
Customer care, I also contacted Customer care, they said that first I have to pay full
bill only then they will correct the penalties and look into the matter.

Since March I have been calling and contacting Customer Care for resolving the
issue and asking for activating my phone but nobody paid any heed to my
suffering, only assured me that some senior officer would call me. On 22 June I
got a call from Mr. Deepak, Legal Deptt.( [protected]) regarding the payment.He
Asked me to pay Rs. 2700 if I want to activate & Retain My Phone No.

I tell him all my grievance and said that I am ready to do full payment but
first correct my bills and why company is charging rental for the month of
April and May while my In-coming & Out-going calls have been blocked since
March and now My phone No. also put in suspended status.

In March I had to pay just Rs. 1599 and Now you are asking me to pay Rs.
2700, Why? I asked for wave-off Penalties and Extra Rental charges for the
months in which My in-coming and out-going calls were Blocked.

He checked with his seniors and said Ok Company is waving -off Rs. 700/- You
just pay Rs. 2000/- and your phone would be activated withing 3-4 days. With in
Half-an-hour I reached the relationship centre I called him again and asked
him to talk to relationship officer (Ms. Suneeta Singh) regarding wave-off my bill and activating
my No. I paid Rs. 2000/- and gave him payments details like Receipt No., and
amount.

He assured me that within 3-4 days my phone will get activate.

But since 25June , I have been calling him, initially nobody was picking the phone,
but on 26 Mr. Sunil picked the phone and said that I have to pay rest of Rs.
700/- if I want to activate My Phone. No. as Company has permanently
disconnected my phone No.

Regarding this on 26 June I contacted [protected]@in.airtel.com and nodalofficer.[protected]@in.airtel.com

More than a week is over, my issue is still pending and my Phone is in P.D status.

Only I have got a call from Mr. Puneet, Airtelpresence Representative([protected]) on 29.06.2013 at 05.48 PM regarding my Issue.

He also started to demand Rs. 700 for activating My Phone No., I asked him why they are demanding Rs. 700/- while Mr. Deepak from Your Legal Deptt. has waved-off this amount on 22/06/2013. This amount is nothing but Amount of Penalties levied and Rental for the months of April-May in which My phone was in De-activate State (In-coming & Out-going calls were Blocked).

Later He asked me for the Scan copy of Receipt of Rs. 2000/- Payment which I paid on 22/06/2013, detail of which I already given in My email.I could not understand what is the need of scan copy while their system is already showing paid amount of Rs. 2000/- on 22/06/2013.

Another thing which I could not understand why they ( Company's representatives) unnecessarily harassing their customers those are already suffering due to company's discrepancies & Mismanagement.


My Receipt No. 8107, Amount Rs. 2000/-, Date: 22/06/13
Airtel Relationship Centre: D.S.Enterprise,C-28, Acharya Nicketan, Mayur
Vihar-I, Delhi-91.
Ph. [protected]/61
Email:ds.[protected]@in.airtel.com


I also sent the scan copy of Receipt and all other requested Information.


Now Pls resolve the issue and activate My Phone No. at the earliest.


Thanks & Regards


Jai Kishor


[protected]

[protected]