Airtel Complaints & Reviews

Dear sir/mam

I have a airtel prepaid sim and my no.is [protected] and i have some trouble with my network provider. when i call to my customer care no 198 then thay told me that i should call on other customer care no 121 and it is chargable . whan other company, provide us this facility, free of cost 24/7 customer care service so why thay charge for that.

Naveen Agrawal
[protected]

Iam using aitel no.[protected] please unsubscibe g
club for that iam being charged unnecessarily.

AirTel — unwanted charges

Dear sir,

My mobile no is [protected] .today amount of Rs.30 has been deducted from my prepaid account for video talkies subscription.and i have not opted the option.same thing was happen 2 month earlier and Rs 40 was deducted.kindly,look after this matter and refund the money.

thanks
Preeti

Namaste Mr. Kishore,

This is to inform you that your concern listed on 19 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Kishore,

We would like to inform you that your concern listed 19 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Thanks

AirTel — unwanted charge

i have not done any subscription for any services but charged .i request to stop service and unscribed me.

AirTel — Video Pack

I have been receiving wcvideopack activation message from Airtel for the last 3 weeks. As soon as I got the first one, I complained and I was promised that I will not be getting this again. I so far has received 10 such messages and every time I complained, same story. No action taken. Every SMS informs that rs. 3 is deducted from my account.
Is this a scam? During the middle of this, I was also charged for tadkalive and for a game, I never even downloaded.
Complaint number is [protected]

Namaste Mr. Kishore,

This is to inform you that your concern listed on 19 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Thanks for addressing the issue at a timely manner

AirTel — deactivate

Please deactivate/Unsubscribe http://gofun.in from my mobile and
Please deactivate/Unsubscribe wap.mobifun.in from my mobile.

[protected]

Namaste ([protected]),

This is to inform you that your concern listed on 18 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste ([protected]),

We would like to inform you that your concern listed 18 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Upadhyayula,

This is to inform you that your concern listed on 18 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Upadhyayula,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Ms. Pahwa,

This is to inform you that your concern listed on 18 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Ms. Pahwa,

We would like to inform you that your concern listed 18 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — delay in activation connection

I have purchased a new postpaid connection from Airtel dealer in N.Delhi. It is not activated till date after five days, although I have submitted all the id proof and address proof required by the dealer

Namaste Kumaran,

This is to inform you that your concern listed on 18 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Kumaran,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — network and billing

this is brijesh here iam using airtel since 3 years i want to make a complaint about the network it sucks big time not only that i activated the gprs 99 plan and i was still charged around 300 for using gprs even though i was using mobile office and not airtel live plus the customer care of airtel sucks big time i demand to speak to a manager i dont get to speak to a manager my call is either dissconnected or kept on hold for 30 minutes also they dont understand english as well as they are very rude i would like to make a complaint as iam sick and tired of this kind of pathetic service

This is very true

Yep, the same thing they did for my broadband connection (2 yrs back). I wanted to transfer the connection to my new home. But airtel guys told me that in the new area there is no line and so asked me to pay the final bill online to cancel the connection. Once i paid the final bill, i got the bill for next month too and they were harassing every week asking me to pay up. I flatly refused and after some weeks they came back asking me to pay half the bill. I stood my ground and said they can take up the case legally if they want. And yes, day by day their tone will change, its better you record those calls.

Namaste Rohit,

This is to inform you that your concern listed on 18 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Rohit,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — To close SIM card

Hi Sir,
I have lost my SIM card 6 days back and for for this i have raised acomplaint already to close my SIM card to prevent from any future misconduct.
My name is : shailesh kumar gupta
mob no - [protected]
Permanent Address - Purani Bazar,Hansrajpur,Ekma,Chapra(Bihar),Pin - 841208

Please close this as soon as possible.

Namaste Ms. Pathak,

We need to have a discussion to work on your concern, please share an alternate contact number with us at [protected]@in.airtel.com to enable us assist you.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms. Pathak,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — customer id

i paid for air tel digital tv for one year. but after 2 month it is disconected. my customer id is [protected]

Namaste Vibins,

We would like to inform you that your concern listed 18 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Sir,

Yesterday I morning I received Call from AIRTEL to get resolve above complaint by evening.
When Noboday turned up from AIRTEL, I spoke to CC - [protected] Mr. Ganesh - Supervisor.
He assured my to get my complaint resolved by 2mr. by 7:00 PM.

Lets hope/wait for AIRTEL Engineer by today evening.

Namaste (Jayendrak),

Further to our discussion dated 18 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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NAMASTE AIRTEL PRESENCE JI,


AS EXPECTED TECHNISION NOT TURNED UP AS PROMISED BY AIRTEL.

SPOKEN TO MR, DHARAMVIR ON CC - [protected] REASSURED TO GET RESOLVED MY COMPLAINT TOMORROW BY 1100 AM. ALSO GIVEN THEIR AREA MANAGER'S - MR. ??? - [protected] CONTECTNO WILL HELP TO RESOLVE PROBLEM.

Namaste (Jayendrak),

We would like to inform you that your concern listed 18 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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AirTel — Wrong bill

sir i am a bonafide subscriber and user of Air tel services but the company wrongly charged std and local rate despite the several request the company did not setteled the matter and continuuosly charged wrong bill from me the company generated the bill on 07/11/2007 and they added rs. 998 for ythe advance rent for ome year and they also charged RS. 1198 december bill for one year advanced rental in first of the 998 they offer me 0.50 paise local and rs. 1 for std and rs. 200 discount for the three month .but they cointinuosly charged me std rate rs. 2.40 paise the company more than 25 day disconected my services.hence it is my request to you kindly take appropriate legal action against airtel company.


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mobile no. [protected]


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sir i am a bonafide subscriber and user of Air tel services but the company wrongly charged std and local rate despite the several request the company did not setteled the matter and continuuosly charged wrong bill from me the company generated the bill on 07/11/2007 and they added rs. 998 for ythe advance rent for ome year and they also charged RS. 1198 december bill for one year advanced rental in first of the 998 they offer me 0.50 paise local and rs. 1 for std and rs. 200 discount for the three month .but they cointinuosly charged me std rate rs. 2.40 paise the company more than 25 day disconected my services.hence it is my request to you kindly take appropriate legal action against airtel company.


Previous | 1 | Next
mobile no. [protected]


Previous | 1 | Next

AirTel — wrong date of bill and wrong bill

my airtel connection has been done on 6 june 2008 but my bill has been sent from the date 22 may 2008 to 23 june 2008 and the fake billing has been done about my call detail

AirTel — For wrong bill

I have post paid connection of air tel from last 4 years, and i am paying regular bill time by time. But i got wrong bill on this month. the bill is of august 2008. i have made a complain in customer care service of air tel, but there is no proper response on that, they have given the reason that ' i have activated GPRS of air tel' and that i didn't. my average bill is about Rs.350 to Rs.400 every month, but on this month i got Rs.1489.31. so, please do some in my favor immediately because my paying date is 22nd sap. 2008.

Dear Sir, I am using Airtel connection since 3 years (my Mobile number is: [protected]) . Recently i have faced a problem with the service provider. In the month of march I received an incorrect bill amounting to Rs. 2549. In the bill there were some number which I never dialed. Numbers that are reflecting that I never dialed are: 5664469, 5664464. The amount reflecting against these number in the bill is Rs. 1548.

I have already complained many times to the service provider but there is no positive response from there - Complaint numbers: 21077206 and 21169953,[protected].

Please provide a solution and resolve it.second times i complain to you but i am still waiting for your reply.

Regards,
Sanjay

Dear Sir, I am using Airtel connection since 4 months (my Mobile number is:[protected]) . Recently i have faced a problem with the service provider. In the month of sept I received an incorrect bill amounting to Rs.2820. In the bill there were some number which I never dialed. Numbers that are reflecting that I never dialed are: 5664464. The amount reflecting against these number in the bill is Rs600.

I have already complained many times to the service provider but there is no positive response from there -
Please provide a solution and resolve it.second times i complain to you but i am still waiting for your reply.

Regards,
Sanjay

Dear Sir,

Re : Airtel No.[protected],

This is to inform you that I have applied for the above Postpaid Airtel DSL line on 2nd June,2010 under “Browser 699” Scheme(Unlimited) by payment of Rs.1,000/- (Rupees One thousand only) by Cash.time hardware charges & Installation charges” through your representative Mr. Mahesh Singh ([protected]) and the same has been installed on 5th June,2010 at my above premises.

But it is regretted to note that today on 15/06/10 I have received your Bill No.[protected] dtd. 9th June,2010 for Rs.601=25 for the period 08/05/10 to 07/06/10 wherein you have again charged Rs.500/- towards installation charges. Please note that when I have already paid installation charges then why I will again pay the same. I think your billing department has wrongly charged the same. It is very much disappointed the very first bill against the above Airtel line is made wrong.

As such you are requested to kindly look into the matter immediately and rectify the above bill and send me a fresh Bill to enable me to deposit the exact figure within its due date.

Your kind co-operation in this regard will be highly appreciated.

Thanking you,

Yours faithfully,

Twisamish Ghosh

13A Radha nath Mallick Lane

Kolkata – 700 012

[protected]@gmail.com

AirTel — Wrong billing charges.

Sir, Vide Sl. No.8449702, I have Post Paid Mobile connection No.[protected]. Despite my request for Rs.690/- yearly plan, I am being charged for monthly rental Rs.300/- and even also being charged for free calls as well. I am also not receiving paper bill. Please ratify my bill at the earliest.

Kishan Lal

AirTel — wrong billing

the bill no.[protected] of 21-1-11. mobile no [protected] the bill amt rs 1323.88 unusually high. ascertained from 121 two calls were made on 29-10-12 and 1-1-11 for 2m and 125m resply to 5664464.these calls were not done by me & lodged a complaint to ref 35680334. no response despite frantic calls[protected]. yesterday my call to floor manager and got a reply valid calls from this no . not willing to pay for the above two calls amounting to rs 996+taxes. please invistigate and respond imme



radhika kumar
09-02-11

Hi,

I have Airtel Mobile Connection from last 4 years and I am alway paying my bills on time. But I have charges wrongly in my April 2011 bill. The wrong charges are for some value added services charges 787 dated 10th April which actually are absolutely wrong.

Since then I had resist myself to make bill payment. Airtel Customer Care has contacted me several time and everytime I have to state the story of wrong charges and they have never come up with any clarification for that.

As stated earlier, I am on time bill payer for the valid mobile usage charges. So waiting for them to resolve the issue by removing the wrong charges and allow me to make payment for my usage.

I have attached t part of the bill that reflect wrong charges ob behalf of Airtel for reference.

Hi Rakesh,

Thank you for looking at my concern and responding to it.

My mobile no is there in the attached bill. But for your reference I have sending you an email on [protected]@in.airtel.com also.

Looking forward for early resolution from Airtel.

Thanks,
Neeraj.

Hi,

It is very strange and disappointing that even after sending an email to [protected]@in.airtel.com about the concern, they have disconnected my mobile connection.

Earlier many people has warned me about poor customer support of Airtel and now I am experiencing it. Probably thats the reason this site has most 'Stay away' (114) for Airtel.

Neeraj.

AirTel — Wrong bill charges

Hi,

I was shocked to find my mobil bill for the month of June to be 4,500 Rps. When i contacted them they said that they have given me a free plan of Mobile Office for using internet and that had expired on May and due to the accessive usage of internet they have charged.

But when i asked they when and with whom persmission you have given me the scheme then they said that they don't have any idea and without my prior information they discontinued the 99 rps plan.

I am so annoyed with the kind of support that i am getting from airtel as i am there customer from last 7 years.

I woudl request airtel to please sort out the issue immediately

Hi,

The issue is not yet resloved.

Refer my email communication below. I am still waiting response for that.

Thanks,
Neeraj

[protected][protected][protected][protected][protected][protected]

from : Neeraj Kela neeraj.[protected]@gmail.com
to : [protected]@in.airtel.com

date: Sun, Jul 24, 2011 at 10:07 PM
subject: Re: Regarding Your Airtel Mobile Number-[protected]


Hi,

Thank you for the reply.

Your wrote - "We wish to inform you that post our thorough investigation towards your

complaint received, we have concluded that the charges levied against
your Airtel account against the Airtel live usage are valid and have
been calculated and levied as per the usage initiated and predefined
tariff rates along with the applicable taxes. "

I do not agree with that. If it has been the valid charges, I would have paid them as I had always done in past and would not raise the concern.
The reason why I consider those charges invalid is because I have not use my mobile for browsing Internet on that specific day i.e. 10th April 2011 and do not have idea how that usage was initiated.

As mentioned earlier, I have contacted by Airtel Customer Care for the outstanding payment, and I requested them to look in this matter and provide me clarification. But I never got any clarification about it and it seems to very pathetic and slow service from Airtel customer Care. But when it comes to payment collection and reminder, they are very prompt. The worst thing is that I never got any clarification and the mobile number is disconnected.

Can you provide me more detailed Airtel live usage for the day 10th April 2011 like the web history etc.?

Also I would request you to restore my connectivity for the Airtel number (i.e. [protected]) at least for receiving incoming calls, until the issue is settled from both ends?



Thanks,
Neeraj.

[protected][protected][protected][protected][protected][protected]

On Sat, Jul 23, 2011 at 12:52 PM, <[protected]@in.airtel.com> wrote:

Dear Mr. Kela,



Thank you for writing to Airtel.



This is with reference to your complaint regarding the Airtel live
charges levied towards the Airtel mobile phone number [protected].



We wish to inform you that post our thorough investigation towards your
complaint received, we have concluded that the charges levied against
your Airtel account against the Airtel live usage are valid and have
been calculated and levied as per the usage initiated and predefined
tariff rates along with the applicable taxes. As per the mentioned
validation made, the account in question does not qualify for any credit
adjustment(s) to be processed with.



The current outstanding towards your abovementioned account is for Rs.
1789.00 and we would request you to immediately make the payment, as to
continue enjoying the services uninterruptedly.



We value you as our esteemed customer and look forward to a long and
fruitful association with you.



Should you require any further assistance in this matter, please contact
us directly at [protected]@in.airtel.com.



Regards,

Krishna Chand

Customer Services

Bharti Airtel Ltd

AirTel — Wrong billing

Hi, I took Airtel's 2mbps (999) plan which also has an offier on voice calling rental of 300 for calls upto 2000 Rs of across networks, across state.
I made call of 1200 in the month of Aug-Sep and they did not applied the discount they offer in the plan.
As per the scheme I should have been charged Broadband charge (999) + 300 as i did not cross the limit of 2000.
They gaveme bil of 999+1200.
After raising lots of complain with the airtel they haev created the ticket but no one is working on that, i have caled several times but no convincing reply from them. once a nodel officer had called and said they will not put any late fee because of the open ticket though in the next month bill they have added the late fee also. I also esclated it to nodal officer and appllet officer still no resolution provided for one month. Mow i have also received the Se-Oct bill and same problem has been repeated.
Finally i have decided to close the connection. Even though they replied that request has been loged for cancellation and some one will call you in 48 hour still no one has called.
If some one from airtel is readign this my act no[protected]

Hello,

I'm using postpaid airtel sim from past 6 months. From last few months I'm getting
a incorrect bill showing some unknown numbers[protected] with a chargable amount of 100,
which I have never dialed. Even I had complained to the costomer care but there is no proper
response.

This happened for all most 4 to 5 times, and I'm getting furstrated with this fault bills.
Please provide a solution and resolve it soon else I'm plaining to disconnect this sim
and opt for the other service provider.

Regards,
Rahul

Hello,

I'm the one who posted the above complaint.
My mobile number is [protected]

Namaste Mr. Bhatt,

This is to inform you that your concern listed on 17 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Bhatt,

We would like to inform you that your concern listed 17 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — Balance deduction and worst service!

I Mr.Bhavin I want to complaint about my balance. My balance is deducted to Rs.200 yesterday on 10.45pm and again deducted to Rs.99 today to Rs.99 on 9.15am. total balance is deducted to Rs.299.

AirTel — service network

I have not been able to dial from my work place ( pen, near Alibag) since almost a month now, i have even complained to them but of no use. It is really having a lot of problem, the only option left will be to change the network .

even my Rs.30 got deducted today...i never used any service...
Airtel is a Cheat company!

My friend purchase Air tel ([protected]) in south delhi Gettanjali Area. my moblie & Sim Card has been loist so please sir sir pleasr which area located my sim because i, m not braught duplicate sim
but whis person theif my moblie i have pickuped.
sir please confirm me imelatelly
thanks...

AirTel — Service and Network

Now i use the Airtel no for last 3 year and above . now i am in chennai
but here no network coverage and service of airtel is very bad .

My air tel no is [protected].

solve my problem shortly
thank u

murugan. g

Airtel Service — complaint given by mouth and messages

I the cell user of airtel services with my cell number tried my best to complaint on cell to solve my service for debiting my account of cell number [protected] for subscribing to wap based textbased service------i donot remember when and how this service subscribed----to stop this service --- i have sent sms messages-- which were not accepted----- and finally after about 3 to 4 hours of my pain i could contact some executive-----answer received will lookinto the matter--- till date no reply ----i received the confirmation to my complaint from service number airtel ---- 876 on 31.5.[protected] please see this subscribed now stopped soon---- this complaint is dated 6th june 2009 5.00pm.

Airtel Service — Prepaid Lifetime VAS amount getting deducted even after no activation of VAS services

Hi,

Since last 2-3 weeks I am getting VAS messages even after I have not activated then. I have been getting messages from 290603.My service is Airtel Lifetime prepaid. The same issue with my another Airtel Lifetime prepaid. Please stop this service and pay back my money for both the mobiles nos.

[protected]
[protected]

Thanks
27th June 2009

Airtel — unilateral deduction of amount from the balance

Sir, please note that Airtel involved in manipulated business to earn the money. I never asked for any download, or any extra service. Simply they use to send some messeges to my mobiles and without my knowledge and consent they use to send me the sms that thanks for the activation and this much of amount has been deducted. It has happened few times, and noticed to customer care executive on perticular occation. Whenever i contacted customer care executive, every time i used to get new person. For them i have to explain the complaint since begining, and at last they will say complaint has been registered. Other than this they will not do any thing. Totally, so for Airtel has deducted from the balance illegally amount of Rs 200. Being a customer of Airtel Since three years i noticed worst service recently. The reason is oranigation is establised, customer is addicted to and not go anywhere. Airtel wants to do monopoly business. Now i want to get rid of thirdrated business of Airtel service
Satyanarayan Joshi
cell no. [protected]
[protected]

AirTel — connection to other network

My name is vasu I am having airtel mobile connection ( [protected]) for past two years. for past 15 days i could not connect the following number [protected] a BSNL land line from any airtel moblie from tamil nadu. The only answer is this number is not in use. But I can receive calls from the above number and I can call the same number from any net work like aircell , reliance and others. I called customer call centre many times . But waste. same problem exists. Becasue of this complaint they done something that i cannot able to call customer call centre.

vasudevan

Airtel Service — balance deduction

Dear Sir,

With the great hope i m writing this complaint to you.

I had recharged my cell with Rs.1000 in month of June...and suddenly in last 4 days my balance which was above 800 went down to Rs.0, i was shocked to see that and wondered why this happen,i called there customer service (phone number:121 through my mobile) to help me out in this matter but i dint get positive reply and they ended up saying it was some scheme.i m not at all interested in any scheme from airtel.

I had been always recharging my cell with full talk time e-recharge,i asked airtel to refund my money regarding above matter and they denied for the same.

There are other problem with airtel services,they are deducting money by automatically activating services without customer consult, services like hellotune and spriritual tip etc...i think that they are forcefully trying to impose there shemes on customer.

Now this is become too much and unbearable,every time customer keep quite so i think management from air tel has become very careless about customers and are finding ways to lighten customers pockets,to make airtel profits..for which they can only get cursed by customer bcoz whatever we earn is through our hard work.

I request you to please take serious action regarding this note as there are many customers suffering and don't know where they should go and complain.

I m sure i have come to right place regarding my complain and hope for the best solution from you.

Thanking You,

Shradha Gadge,
[protected],Goa

Airtel — Without intimation hello tune activation and money deduction

I have buy Airtel sim last month for my mom. From last week i am facing the prob of auto activate hello tune and money deducted by airtel without any intimation. On 8 Aug 2010 i had talk with the airtel customer care representative and deactivated the Hello tune service and giving him instruction that we never want hello tune service automatically activate on this SIM. Airtel Complaint No is [protected]. But yesterday morning same thing happen again. Without any request airtel started hello tune again and money deducted from the balance.

I think airtel doing this because they are started to charge when we speak with the customer care representative. They want to earn money this way. I know to call customer care and deactivate the service and ask for refund amount. But what about those people who dont know about this....? Airtel cheating with their customer.

Todays Airtel Complaint No is [protected]

Airtel Service — Unilateral disconnection of prepaid service

My prepaid Airtel service to my Sim relating to my Mobile no [protected] has been made one way by the Airtel authority unilaterally, though Iam still having substantial balancein my credit . Such whimsical & autocratic action has put a Sr citizen like me not only lot of inconveniences, but also humilitaion.
I want immediate restoration of Service & categorical apology from Airtel.
Subal Chandra Bhowmik

Airtel Service — worst service

Hi, I am shankar and i am really upset with your service. Because i was lookin for network change as the call rates are high in airtel and i got a call from airtel customer service saying that there is an offer i.e 1 paisa per 6 sec and this will be activated in 48 hours and i was ok with that and this was on 3rd of march today its 9th of march and its still not activated. I have called customer service more than 4 times and whenever i called they are informed me that within 24 hours the offer will get activated but its still not activated. Is there any service which need 6 days to activate. I am really disappointed by your service. mobile number is [protected]Your disappointed customer, Shankar

Airtel Service — Unsubscribe tadkalive service

Sir,
Airtel service provider has subscribed me to Tadkalive service without my consent. Please help me in unsubscribing that from my mobile number [protected].

i am not using the service and yet being charged so please unsubscribe tadka live from my number [protected] please make it as fast as possible

Airtel Service — BAD SIGNAL since 2 years

i have an airtel postpaid connection. New Gajuwaka area signaling is Very Bad Service and not work signal and ur company tower is not working properly since last 8 months. If you change the tower as soon as possible or loose the number of customers.

airtel network — airtel services

airtel prepaid no. [protected]

it seems as the problems on airtel is never ending
now whenever i unlock the screen of my mobile there is a message that 0.30p is cut from your account this is going on from about 10 days but i payed no attention to it but now i cannot understand the cause of this as when i messaged 121 they said that there is no service active on your no. but still money is being cut !!

this is very disturbing therefore i request the concerned to do the needful

thanks

but still money is being cut from my account on a random basis ..!!

Airtel Service — 55381 message

I am receiving sms form 55381 number and getting charged for it. I have not even subscribed to any of the services.
The charge is about Re.1 /sms. Kindly look in to that & unsubscribe the same immediately.

My Mobile Number:+91-[protected].

Airtel Service — Need a call or message history

Dear sir
i need a call and message history from 2008 to 2011 from [protected] to [protected] and [protected] to [protected], [protected] please or atleast give me one months back call or message history of [protected] number please call me or mail me @ [protected]@gmail sir this is my life matter please do needfull




Regards
Ranjith

Hi Rakesh,

I am still getting the daily SMS from the 55381 number. Could you please stop/unsubscribe from the service. Tried to reach 121 but after 13 min got disconnected from long waiting.

Thanks in advance...

SrinivasaRao.N
Mobile:+91-[protected].

Why this pathetic advertising sms received on my mobile... even i am register for DND. I hope you understand what is the DND...

Also without any confirmation you are started some horoscope service on my SIM. Every day its charges Rs2. And now balance is -9 RS. Why you people cheat with the customers. I think you dont have any value of them.

I Mr Sadaiah favourite customer of AirTel. I used to say with my friends about the good service.

But recently AirTel increased the call rates and providing badsignal.
In Metrocity Hyderabad You are providing badsignal, means we can understand that your commitment towards the customer.

So I request you that pls try to reduce call rate.

In Hyderabad, NewBowenpally, Chinna Thokatta near 7 temples place from more than one week signal is very bad.we are unable to here voice of other person, who will talk in mobile.

so pls treat it as serious and try to solve as early as possible.

Airtel Connection — Service

Hello Airtel,

I am really very upset from u guys as this was my last call to u people. what do u thing o[censored]r self i called u guys so many time to disconnect one of my Airtel no [protected] which is under Sheetal Srivatvava i don't know what is happening if this think will not short it out i have to take u to consumer court for misbehaving i need information on this thing ASAP and please hire educated employee in Ur customer service they don't talk propyl with customer today i called ur customer service person from another no which is [protected] she discounted the call after few second when she was not able to understand what i want that's so bad sorry u guys disappointed me again....

Hello Airtel,

I am really very upset from u guys as this was my last call to u people. what do u thing o[censored]r self i called u guys so many time to disconnect one of my Airtel no [protected] which is under Sheetal Srivatvava i don't know what is happening if this think will not short it out i have to take u to consumer court for misbehaving i need information on this thing ASAP and please hire educated employee in Ur customer service they don't talk propyl with customer today i called ur customer service person from another no which is [protected] she discounted the call after few second when she was not able to understand what i want that's so bad sorry u guys disappointed me again..

Airtel Service — De register DND

Dear sir,

I register this complain again again but i did not get any response from the company,,,,,,,,, please Deactivate my DND from AIRTEL. my mobile number is [protected]............ earlier same i was given to you. please take some action......

please deactivate my DND from my no.my no is [protected]

Namaste (rocksolid007),

This is to inform you that your concern listed on 17 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Dear consumer court,
My airtel connection problem is not resolved yet.Kindly look into the matter
My contact number [protected]

Namaste (rocksolid007),

This is to inform you that your concern listed 17 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (rocksolid007),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Mobile Services — Deposit & activation charge problems

what is the deposittaken on the mobileno[protected]

Dear all,

I am using airtel services for the two years before four months i had changed prepaid connection to postpaid connection, and for four months the billed amount is about 400 to 500, but the bill dated 03/01/08 the amount to paid is about 1900.13, suddenly i checked the summary of the usage in that i came to know that the GPRS usage is billed for 1310 . i dont know wat to do i had sent mail to the airtel customer care office. but till now i had not received any reply mails.

Airtel — bill after stop service

HI

I have raised the request for stoping the service of my old no [protected] & paid full payment at 2nd nov to airtel repersentative & he has recived this request & provided me the phoyo copy . but still I am getting the bill for the same .
I have called to airtel customer services but they are saying the service of this no is still runing . i have send the scan copy of the stop service request application but there is no action .

please help me in this regards.

Thanks & regards
Mahesh

Airtel — wrong charges from last 2 months

Dear concern,
three month ago I received a call from airtel and an executive convinced me to take a one month plan in which i had to pay rs299 and i will get 999 min of calling to any local GSM mobile, I agreed because they said its just for a month. one month passed i paid that money. then again next month i received a bill which include rs299 extra, i called 121 and said them to deactivate this service, they said it will be deactivate. but again this month i have received the bill with rs299 added. I called them again and said that i will not pay this money but their executive PUSHPINDER (FEMALE) said "nothing can be done now", when I asked to talk to the senior, she said she is the senior most and nothing can be done.
i am using airtel number i;e ([protected]) from three years and this is a total harrasment for an old customer and i want that something can be done for it.

thanking you

jacob gill
[protected].

Airtel Mobile — Charges even when the call do not go through

I am a subscriber of Airtel mobile. I noticed that there are lot of charges for calls for short duration (3-15 sec/pulses).
On close scrutiny of many of my old bills, I found out that these charges are for calls that never went through or got connected.

I would imagine that this is a big racket by the telephone company as most people do not recall which calls actually goes through.
I wonder if there is any independent authority to Audit these "Short duration " calls.
Regards,
M Khera

Airtel Mobile — Incorrect Charges Applied.

I have received a bill for with the incorrect charges. I asked to change my tariff plan after which i have been charged for both the rentals & when i asked to rectify it, they didnt do that & now for the last 1 week, my calls are also barred even after raising complaint for incorrect bill so many times. This is happening for the third time during the 2-3 years of services i am taking from airtel. Now i just do not want to continue with thier services. I have 2 number, one is +91-[protected] & other one is +91-[protected]. Bith the numbers have the same problem. Its rediculous that the fault is from thier end and they have barred my calls(outgoing) & when they unbarred it, they'll charge the rent for that period as well. So i dont want to carryon with airtel anymore.

AirTel — Payment charges

I have made my payment of Rs. 1183 against my outstanding amount of Rs.1333 in the Airtel Gallery on Malad. I was given a waiver of Rs.150 by an Airtel exceutive in the hotline.

However I have now received a bill for the same with late payment charges. My Churn Request number is 30559054.

I have send an email to nodalofficer.[protected]@airtel.in on 15/02/2010 but have not received any email from them.

Regards

Arthur Thomas

I need bill for the month of January& February

BHARTI AIRTEL MOBILE SERVICE — Charge for Talking to Customer Care

I have a Airtel Mobile Connection and the No is [protected], Recently i called to Customer Care of Airtel for inquiring about DND, that was registered on 10th June 2010, I got shocked by listening to that i will be charged 50PS for 3 minutes for talking to Customer Care Service, I wanted to Know from the Airtel that for what purpose we will call to your Customer Care Center- i think if we have any problem with your Service only we will call, if you give Good service why we call, i think this is the Only company which charges for Talking to Customer Care Service, No body will call your Customer Care Centre to Pass their TIME, Please Take Proper Action against to this, and let me know.

With Regards,
Venkatesh, Bellary

AirTel — service stopped

We are using Airtel landline phone in our office as corporate connection as Swastick tubes Pvt ltd, a/c no.14882721. We have received excess billing from 24.4.11. We have paid the bill on 10.5.11 (before due date) and complained to Airtel for excess billing. Which’s complaining no. is 47612594. Our complain has not been resolved after regular follow-ups. We have received again excess bill next time. Now we have not paid the bill and our services have been stopped.

We want to resume our services & solve our complain. This is our corporate connection direct & indirect loses.

Thanking you,
For Swastick tubes Pvt ltd.
Atul

airtel should compensate the lose of the user.

AirTel — incorrect charge

Sir my mobile number is [protected] and my name is Randhir mishra...on the date[protected],airtel company diduct 52 rs(apprx.) from my balance...when i asked them about the reason..they were unable to give me proper reason...they were only pretending and extend the complaint resolution date....i have faced same problem lot's of time...they also stop my customer calling service...please help me to return my balance money..thanking you..

I am with airtel more than 6 month with same address same person ([protected]) But unfortunately my servicee will be disconnected without any information.Aft.that i have samitted my id & add. proof but till date my serv.will not active.My service had stoped from 30/07/2012.I suffer a lot in my business.
I request u to take an action that no one can suffer like me.

Namaste Mr. Arora,

This is to inform you that your concern listed on 17 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Arora,

Further to our discussion dated 17 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Arora,

We would like to inform you that your concern listed 17 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel — unexpected charge cutting

i am using power Rs 156, which will expire on 14th June, for that i receive local AtoA free Rs 1500. But 6th June i made a call to local Airtel no, it reduces my money from the original balance.
i called to the customer care immediately, where i got an answer that it will be repaid within 24 hours, but nothing has done yet. previously i face a similar problem but i dont get any help from your end. pl take care of this. thanking you in anticipations.

AirTel — False commitment for money

On 30.06.08 I paid Rs1200/-for [protected] postpaid number inthe morning around10.30a.m.At thetime of paying cash I asked the dealer dteff of Annapurna Enter prises, (Nr S.K.B.R college, Amalapuram-533201 Andhra pradesh)person said that within two hours amount will be uploaded in respectinve a/c.still evening 5.30p.m also they did not upload bill amount, after that I visited dealer hegiving answer very rash & stating that it may take 9 to 12 hours time.Which is a false statement given by them.

Here my intention is they are not responding properly & not giving exact information to the customer eventhough they were misleading by giving false commitments.they are not service motivated only money motivated

Kindly do the needfull.

Regards & Thanks,

Prasad.M
Amalapuram

AIRTEL (PREPAID) — Hello tune issue - Bad response from Airtel

Hi this is Srinivas My Airtel Cell no is [protected]
i am operating this from past two and a half years, i am deeply unhappy
with airtel service, because now a days their network is very bad,

As i was calling to airtel customer care these people is not responce properly, & they are telling the stories that our network is under?upgration, I don't think for upgrating the network they don't need months together, as I am working in Bangalore International Airport the network is very bad?here so that i am loosing lots of my currency.

as Airtel have introduce Song Catcher, I tried to use that facility it was successful, my currency balance also debited, but after just three hours later my hello tune was changed to the tune of airtel, so I called airtel customer care around fifteen times Mr. Mani kanta is not responded properly he just disconnected the line it was happened several times with airtel customer care executive, one of airtel Executive told that my correct hello tune Will be reactivate within 24 HRS but it was not happened so this is too ridiculous from Airtel that we have not getting proper service from airtel end.


I think even & then we pay the amount to all these services, airtel is not reaching to our service

Yesterday onwards i am not able to talk with airtel customer care also because of they blocked it.


I hope you will work it out on all of your services to the best.


Regards

Srinivas
Mobile : [protected]

Airtel Service — bad response , Worst commitment

I had made a request for deactivation of my Airtel to Airtel all over India re 1/ Plan on 2 Oct and since then i have called your customer service as well as your complain sevice atleat 10 times, every time i am promised that it will be done within 24 hrs but still it has not been deactivated till today . It is really bad on your part that i am beening troubled for so many days for such a small thing . I must say it has been as really bad experince with you people and i have totally lost trust on airtel as you people have not been able to keep up to commitment .

Airtel — irrational deduction of prepaid balance

unaccountable, irrational&unfair management by air tel authorities.
hai iam an airtel customer and due to my optimum usage i have been able to gather aprepaid balance of about 770rupees.last month imissed my deadline of recharge by 15 days. for which my balance was completely brought down to zero.it is totally unfair for a new sim connection
would cost around 100rupees. for my repeated queries i was given awierd answer that any customer who misses his deadline even if has lakhs
of balance would be brought to zero. as consumer do i have any right to fight against this irrational penality i had to pay for air tel,

Airtel / Mobile — deducting money unnecessarily

i am always recharge my mobile with Rs.20 each month. since last three months they are deducting Rs.10 from me without any notice. i contacted their helpline but stii nothing is done. pl do something.

yours,
ranjan chaudhuri
mobile no.[protected]

Airtel Prepaid — money deduction

I am an airtel customer. They have made an offer that '250 SMS can be sent if you recharge for Rs94'. Jan 1 is listed in the black out days. But Jan 2 is the day this offer is valid and it worked also for sometime, that is Rs130/- was deducted from my 250 SMS account but in the evening while I checked my balance RS 100 is deducted from my ordinary balance and 100 is increased in the 250 SMS balance. Why this sudden change of deduction without any reason. This is equivalent to cheating the customer for no cause. Then why this 250 SMS offer in recharge of Rs94/- is made if not to be followed. I have an unnecessary loss of 100/- for which company and their nonsense scheme is responsible. Why charging additionally from customer?. Has airtel become so poor and irrational? Then go and beg from the streets you will get money. This is ridiculous

Angry Customer

Airtel-Prepaid — uncessary dedction

dear sir,

from last 6 months i am suffering uncessary dedction of my balance .when i had miss call or 1 or 2 mintus call they deducted my balance .when i had compalint they didnt give me proper response.31 st december 2008 they dedcted my airtel to airtel balance when i complainted they explain about u had make a call 19th december .many times i had faced this problem. but they never except their mistake and give me explaination about call of another day.when i said [protected] is my husbandnumber and he didnt received any call from my side i give u proof they told me no one can give incomeing call detail then what can i do. i really fed up, and finaaly i want to disconnected my connection.but before do any further step i want to complaint airtel prepaid services.

shubhda singh
p-36
b-3
dilshad garden delhi-95
[protected]

give me Mobile coll list one month my
no [protected]

Airtel Postpaid — POOR COMMITMENTS!

THIS IS REGARDING MY AIRTEL MOBILE CONNECTION [protected]. I HAVE REPEATEDLY INFORMED AIRTEL REGARDING OVERBILLING AND ABOUT MY DISCOUNTS WHICH IS NOT ACCORDING TO THE PLAN. I AM NOT GETTING ANY DISCOUNTS MENTIONED IN THE PLAN. THIS IS THE FIRST TIME I AM FACING PROBLEM WITH ANY POSTPAID CONNECTION WHERE THEY HAVE WRITTEN ALOT ABOUT THE PRODUCT BUT NOT GIVING A SINGLE PERCENT OF IT.

FIRST OF ALL LEMME TELL YOU MY PLAN: I AM HOLDING "Airtel National Calling Plan" WITH Rs.2499 IS A MONTHLY RENTAL, IN WHICH I SUPPOSED TO GET "Free minutes of(4000 Local + 2000 STD + 500 roaming (IC/OG)) and Free 5000 SMS(Local & National)." I HAVE COPIED THE EXACT CONTENT FROM THEIR OWN WEBSITE.

NOW SEE WHAT I PAID:,

ON 04-April 2009, I PAID Rs. 1305,
ON 15 April 2009, I PAID 500.
AGAIN ON THE SAME DAY, 15 April 2009, I PAID MORE i.e. Rs. 400. BECAUSE THEY KEPT MY NUMBER'S SERVICE BARRED AND WHEN I TALKED TO THEIR CUSTOMER CARE UNIT, THEY STARTED

COUNTING BUSINESS ETHICS, LIKE THEY THINK I AM A NEWBIE, AND WHEN I ASKED THEM FOR THE RESON, THEY SAID AS THEY DON'T KNOW ME, THEY CAN'T EXCEED MY CREDIT LIMITS. IF THEY DON'T KNOW ME THEN WHY HAVE THEY ISSUED ME THE NUMBER? WHERE ALL THOSE ENQUIRY WENT, WHICH THEY MADE BEFORE ISSUING NEW NUMBER TO ME?

ANYWAYS NOW, IN 11 DAYS I HAVE ALREADY PAID Rs:2100 still I am excluding the ACTIVATION FEE of Rs.500. Again today I got a SMS from Airtel Customer Care that "Your Total usage exceeds of Rs 1243 which exceeds you CREDIT LIMIT of Rs. 1200." and now again to Activate my services I need to PAY Rs 900 which means if I pay this amount then my Bill will reach to Rs.3000 in 20 Days. STILL 10 DAYS ARE

LEFT FOR A MONTH TO BE OVER AND I AM SURE MORE WILL COME.IS IT MY PLAN? OR IT WAS MY MISTAKE TO CHOOSE YOU AS A SERVICE PROVIDER? I WANT AN ANSWER FROM AIRTEL AM I ASKING FOR ANYTHING MORE? I AM ONLY ASKING WHY I AM NOT GETING DISCOUNTS? WHY SHOULD I PAY MORE THAN THE AMOUNT I HAVE BEEN ASIGNED. DON'T YOU THINK WHATEVER HAVE WRITTEN IS NOT TRUE FOR CUSTOMERS? AS PER MY VIEW THEY ARE MAKING FOOL WITH THIS. I AM VERY MUCH DISTURBED BY THIS.

I KNOW ONE THING, ALL BUSINESS INVOLVES RISK, BUT IF YOU ARE NOT BRAVE ENOUGH, YOU MIGHT LOOSE CLIENTS LIKE ME.

LASTLY AGAIN, PLEASE HELP ME, I WANT EITHER MAKE MY PLAN MORE AS PER WORDS OR TERMINATE MY NUMBER AND RETURN ALL MY MONEY BACK.

AIRTEL PRE[PAID — MONEY DEDUCTIONS

AIRTEL PREPAID IS THE WORST SERVICE HAVE SEEN SO FAR, YOU CANNOT SPEAK TO YOUR EXECUTIVE, NOBODY LISTENS TO YOUR COMPLAINTS ALL THEY DO IS KEEP ON DEDUCTING THE MONEY WITHOUT INFORMATION BAD SERVICE, DESPITE BEING CUSTOMER FOR 6 YEARS STILL NO CONSIDERATION ON ANYTHING.
PLEASE DO SOMETHING ABOUT YOUR SERVICES OFFERED.
SOME SENIOR MANAGEMENT PERSONNEL HAS TO LOOK RATHER KEEP ILLITERATE PERSONS HANDLING ACCOUNTS

Dear sir made;
1) 45 rs from my account had been deducted for downloading from airtel live (gclub.in ...15 rs x 3times) on 29 8 09..but I had already deactivated this service on 27 08 08 for which i had recieved acknowledgement sms on the same day at at 20:29.so please refund it

2)moeny is deducted form my account for both Airtel live and GPRS simultanously..this is not fair ...

3) i want my to know where my money is deducted form 21 8 09 to 28 8 09 and also the total amount i had recharged on my sim.

my balance is deducted by Rs.10 each month and i dont know the reason for this because i didn't active any services plz sir inform me for this to my number and deactivate those services

Airtel Mobile — Money deducted unnecessarily

my mobile number is [protected] on last tuesday (05.01.10) they debit rs 20 from my account mentioning i had download some movies from mobile . But i din't download any thing from mobile. I call'd the customer care on that time and i inform them but told me it's taken as a complaint and it will rectified in two day they give me an complaint number also. But still i din't get any solution from them till now . Today i'm not able to connect the customer care executive also. It's not a bigger amount for me. But they are not responded.

Airtel Mobile — deducting cash unnecessarily

airtel has been deducting rs.99 from my mobile no. [protected] as subscription towards gamesclub. the message gave a link to contact in case i want to unscribe. i did this plus,emailed the same request. i recd a reply that said-no results. and Rs 99 has been deducted from my prepaid account. i want OUT from this gamesclub and a refund too promptly.

my currency(20 rs) has been deducted unnecessarily on 14/7/10. plz refund it..

Airtel Prepaid — need money back

Dear Sir,
I am having a prepaid connection no-[protected],using my blackberry. I was trying to enable my gprs in my blackberry. so i followed the procedure by sending sms and i got deduct 98 rupees before i got the setting to activate gprs. when i asked the customer care, they say the gprs cant be enable in a blackberry. so now i want my 98 rupees back in my balance.I called upto 198 their complaint number and they say its not possible now and afterward they dont even pickup my call. Need a strong action against this. Its not about 98 rupees its about service to customer.

Thanks
Amit

Airtel — Prepaid Mobile erroneous deduction

I have been using Airtel Prepaid mobile phone[protected] for over 5 years. On 7.1.11 when I was using my mobile phone the line got disconnected with a message "your balance is too low to make a call". When I checked the balance it was Rs.2.32.

On 8.1.11, I went to a recharge shop and recharged my mobile with full talk time of Rs.345/- and I received a confirmation from Airtel for the recharge with Transaction ID No.[protected]. Time of recharge 8.17 pm

As I used to make calls to my daughter in US, I have also put a US booster for Rs.44/- with a validity of 30 days. This will give me the benefit of talking to US @ Re.1/- per minute. I have received confirmation from Airtel for this transaction under Trans. ID No. [protected]. Time of recharge 8.18 pm

I made a call to US around 9.15 pm on 8.1.11 and spoke to my daughter for 20 minutes. When the call was over, I was surprised to see that the call charges was Rs.89.60 whereas it should have been Rs.20 only.

I immediately contacted the shop where I recharged my mobile who in turn asked me to contact Airtel Customer Care on 198. From 9.30 pm onwards I tried, tried, tried and finally I got the Customer Care executive on line and explained that I have been deducted Rs.69.60 in excess. The executive kept me on hold and came back after some time and told me that their record does not show any recharge made on my mobile on 08.01.11 i.e. both Rs.345 as well as Rs.44 booster. I asked the CC executive if my mobile was not recharged then how could my balance got increased from Rs.2.32 to Rs.347.32. The CC executive was repeatedly telling that his data is not updated for the recharge I made on 08.01.11 and the balance is not from the recharge I made. He suggested me to tell the shop where I recharged to contact Airtel on 12144. I retired for bed at around 11.30 pm.

On 09.01.11, I went to the shop and told them what the Airtel Customer Care executive told. The shopkeeper contacted Airtel on 12144 and gave all the details about recharge. The Airtel CC executive took my alternate mobile number and informed me that Rs.69.60 will be added to my balance within 48 hours and also US booster Rs.44 will be activated. Time I spoke to Airtel CC executive was around 4 PM on 09.01.11.

As they gave me 48 hours time, I waited until 8 pm on 11.01.11 and checked my balance in the mobile, which remained Rs.257.72. I called Airtel CC on 198 again and asked them the status. They repeated the same version. I asked them one simple question - if I have not recharged my mobile phone, then how I got the Transaction IDs from Airtel for successful recharge. I also told them that as a customer I need not worry about their internal problem as to whether their data got updated or not. As I got confirmation from Airtel and the Transaction IDs given by Airtel itself is the proof of having recharged my mobile, then why this mistake happened. They have no answer for my question.

In the meantime, I received a call from Airtel Customer Care Mr. Manoj from Mobile No.[protected] on 12.01.11 which I could not attend. I made a call back on 13.01.11 and he informed me that since their records did not get updated for the recharge, he could not do anything. I requested him to put me through to his boss, but he said he will call me back after talking to his boss. So far (11.45 am 14.01.11) he did not call. While speak to him I asked him if I do not get proper justice I will be pushed to go to proper forum to raise the issue.

This episode has put me in great stress and health problem as I am 60 years old. I need justice. If Airtel is not benefitted from my recharge, then who is the beneficiary. I am in dark as to how to proceed further in this matter. Please help.

My details:

K. Ganesan
8/7, Postal Colony III Street
West Mambalam, Chennai 600 033

Mobile No.[protected]
Alternate Mobile No. [protected]

Regards,

I am trying to contact 121, for complaining about my airtel bill plan.But response from customer care executive is not at all satisfactory.First of all, it takes lot much of time to connect to airtel executive.If by any chance, customer care executive picks the call, they disconnect it and don't call the user again.
Services of airtel are too bad.I have requested for activating top up plan, so that ISD becomes cheaper.But airtel service providers are not sending the response, whether plan has been activated or not.

AIRTEL (PREPAID) — Worst service with inadequate bill-cutting

Hello,

Recently i am getting worst-service ever by airtel prepaid. I am a customer of airtel for 3 and a half years. They cutted my mobile balance in a emergency situation,with (minus)-10 rupees. Inspite of all this they are not connecting me to the customer care executive. Once i got fortunately connected to them and when they refer it to their senior,he was speakingas much slowly thet i can't say,though i was gatting his voice,he refuses to listen.
God bless them..........

hello,
am a customer of airtel using their product about nearly 3 years, from the last 3 months they are renting an unexpected charges from my talktime account, since i hav complained to the executives, they have never taken any necessary actons to repay my balance..my complaint no is-----[cckwc[protected]], , , [cbnra[protected]]] these complients are filed during my 198 call, , , they are very lazy to connect our request calls to 198...

airtel has deducted my balance illegally and when i call on service center then they are not responsing for my deduction...i m very frustrated ...plzzz do something quickly..

Airtel — false subscription of services and money deduction

AD-54321
Thanks for using filmybuzz subscription service from Airtel. You have been charged Rs.10.

-----this msg on 08.july.2011 at near 1pm and 7:30pm deducted Rs.20 from my balance which i dont have subscribed at all. on calling customer care there was a complete silence from their side. At 9pm i got this msg from

876
Thank you for contacting Airtel. If you are satisfied with the last interaction you had with[protected], Reply to 876, with yes or no.

i have heard about these things and now have seen. but this is really a shame for a big name like Airtel. can anybody suggest me something about it or changing the service provider is a good choice.

Airtel Prepaid — Unnecessary subscriptions and deductions

They call from some numbers and when we pick it up and reject after hearing that its an automated call, we get a message that Rs 10 or so has been deducted and thaks for subscribing.
Few days ago, i was sleeping when i received a message "Thank you for subscribing for xxxxx, Rs 10 has bee deducted". I was shocked. When i called their customer care, they told me that i activated the service by calling 121 and activating it, which i never did. In fact i was sleeping when i received the message. And this is not the first time. This keeps happening all the time. But i dont call just because they never refund any money and say that you yourself activated the service. God knows how they operate. If they are running short of money, let us know. All users will donate. But this way of gathering money is totally pathetic.
My number - [protected]

Airtel — False money deduction

My name S.S.Shukla and I am Serving in Indian Air Force At Air Force Station Maharajpura Gwalior (M.P.). My Airtel no.is [protected].My calls were charged at the rate of 1 paise since January when I had applied under the scheme for reducing the call rates .But since last 2 weeks the calls cost much higher.
On demanding GPRS setting ,your customer care said nothing will be charged for the sending message for at 543212.But still Rs 5 has been deducted on 1/8/2011 at 6:58 PM.
Kindly do the needfull

AirTel — Airtel - False commitment for money

Service is not good, If we complaint about balance money is taking unnecessarily,And If we try to call customer Care they purposely cutting our phone call. Last one week my balance is taken daily for downloading pic and song,But i didn't download anythings. Airtel is more worst with customer support.

From past 1 months deduction of 2 rs per SMS is there from my airtel mobile number is[protected]. please tell me how to stop this service.

Namaste Amreesnsab,

This is to inform you that your concern listed on 17 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Amreesnsab,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — DISTURBANCE AND FALSE PROMISE

I AM USING AIRTEL MOBILE CONNECTION BEARING NO [protected] OF WB CIRCLE.DURING GETTING THE CONNECTION I HAVE SUBMITTED THE RELEVENT DOCUMRNTS AS PER THE TRAI REQUIREMENT.BUT THE SERVICE PROVIDER SENT MESSAGE A NUMBER OF TIMES TO SUBMIT THE REQUIREMENTS AGAIN WITHIN 11 SEPTEMBER OTHERWISE THE SERVICE WILL BE DISRUPTED AND ALSO PROMISED FREE TALKTIME OF RS 10.ACCORDINGLY I SUBMITTED THE DOCUMENTS ON 10TH September VIDE SL NO 23502442.BUT UNFORTUNATELY NO TALKTIME IS GIVEN TILL DATE.MOREOVER THE SERVICE PROVIDER SENDING THE SAME MESSAGE WITH SAME PROMISE OF FREE TALKTIME A NUMBER OF TIMES DAILY.I CALL THEIR CALL CENTRE AND COMPLAINED THE MATTER VIDE REF NO [protected].NO SOLUTION TILL DATE. DEBABRATA DATTA,DURGAPUR, MAIL [protected]@gmail.com

Airtel — Network issues & not allowing me to port out to Vodafone

I had complained to Airtel as there is no network available where I stay at Mumbai vide their Service Request No.is 38717608. They had said that they would resolve by5th Aug-2011 15:35:28. They did not do anything so I decided to portout to Vodafone which also Airtel did not allow saying that my connection is less then 90 days old. This is also incorrect as owing to no network, I was told to move to post paid from prepaid on my same number [protected] and now they say its a new connection wherein I have this since years. My Vodafone port in request is AM 935543.

Please help me port out to Vodafone by directing Airtel to relieve me.

AirTel — Porting Out Problems

I have been a customer of Airtel –Post Paid for the last 2 to 3 years. Recently, I have been facing severe connectivity problems in my office and residence. Therefore, I resolved to port to another service provider 2(Six) times and subsequently placed my Porting request to Airtel-Postpaid for my Airtel (Mobile No:[protected] and [protected] in the name of Mr. Sayed Suhel).

one executive visited to check the connectivity on 28th October and told me it will be solved in two days and from then he vanished. and then they have rejected my porting request, then again i complained on 5th November, 2011 complaint No. 40444821 they said they will solve the problem by 10th November, then again they called and told me your problem will be solved by 14th November, but it is still not solved.

Today that is on 15th again i made a complaint , the interaction id is[protected] mr. Mr. Shailesh now he is telling me your problem will be solved by 18th November, i dont know what to do, please help me in this matter.

I,being a Sr. Lecturer and counseller , am facing serious communication problems with my students.

I, therefore, earnestly request the Airtel Management to enable my Porting request in future and help me to get out of this existing imbroglio.

Thanking you.

Yours faithfully,
Sayed Suhel
[protected]

AirTel — False Promises by Airtel

Hi,

When I wanted to port out of Airtel to Aircel because of their standard one paise for two seconds offer, Airtel called

back offering something similar. It's been one and a half months and my tariff hasn't changed.
The scheme promised was
+ Half paise per second to airtel
+ Two paise per three seconds to non airtel
+ Hundred free messages per day at no initial cost
Retentions said this would be activated 5 days from when I cancelled my porting request, which was on september 30th.
The last person who called me took details down and promised it'l be done by Monday, the seventh of November.
Nothing has changed.
The Unique Porting ID is AX823719

Airtel — not allowing to PORT to vodafone

even after requesting for two times my request for porting to vodafone was rejected by airtel and the customer care is not ready to give any logical reason. i had already paid airtel more than i had used, still they are again and again rejecting my request to PORT.

Namaste Mr. Khoday,

This is to inform you that your concern listed on 17 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Hi Sandeep

I do not want you guys to work now...It doesnt make any sense to work now when I am leaving your network. I just need a clearence from you so that I can move to Vodafone.

You have replied to the complaint which I made here on the same day and if the customer send mails to your customer care id you need more than a week to reply for the same. It clearly shows that how you are treating your customers. You people will not reply unless and untill customer raises their voice and rip you in public forum. And it is already 2 days now and I have not got any call from you regarding my complaint.

Piece of suggestion : Go through AOL history once and it will give brief idea as how they got kicked out from the US market. If you dont improve your service now you will be second company like Nokia which is out of market now.

Thanks
YK

Namaste Mr. Khoday,

Further to our discussion dated 17 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Khoday,

We would like to inform you that your concern listed 17 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Kashyap,

This is to inform you that your concern listed on 17 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Kashyap,

Further to our discussion dated 17 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kashyap,

We would like to inform you that your concern listed 17 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Landlin — No response from airtel

I am having airtel phone connection approx from last 8 years. Few days ago I have shifted my residence and applied to transfer my phone connection to the new address on 29 January 2008 complaint no. 11658071 Executive name Mr. Pramod. But even after 5 days no response is received from the airtel.

Now i want that my number should be disconnected with immediate effect so that I can live a hazzel free life. I tried to contact their customer care no. 4012100 and 4016100 many times but they used to keep me on hold for 20-30 min. and if any executive attends the phone then he refuses to help me in this matter.

I request airtel to pls forgive us and pls disconnect the phone with immediate effect.

thanks and regards

AIRTEL (LANDLINE) — No outgoing and no action

I booked a new broadband and landline connection for my new home in Noida on January 28, 2008. Very promtly the payment was collected, and with my earnest request for urgent installation and reminders the broadband and phone line were installed on Febrary[protected]. The landline did not have a dial out facilty at that time and I was told that it would "come alive" in 24 hours. Till today it is not possible to dial out on the phone. In this past 40 days I have registered 20 complaints at the Airtel call centre[protected] as that is the only way to register a complaint.. I have a collection of complaint numbers and each time I am asured that "in the next 48 hours", or "by 11.45 a.m. tomorrow", or "5.30 p.m. the day after" and so on... the complaint will be resolved. Nothing has happened. This is an absurd situation... the focus was to sell a broadband connection and they did that, now its the customer's headache that the phone line does not work!

Airtel — Billing even without connection.

I took an airtel internet connection Previous year.
But asked to disconnect it because of their poor service, but even after paying complete bill, Airtel office in Gwalior is generating bill on my name every month.
Almost every day a retrival agent from there company comes to my house and askes for payment, I'm not using the connection for about a year and have reciept (71722) dated 18/11/2007 from there agent whome I gave my last payment with Modem and my Telephone numbered:[protected].

Namaste Ravi,

This is to inform you that your concern listed on 17 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Ravi,

Further to our discussion dated 17 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ravi,

We would like to inform you that your concern listed 17 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Postpaid — Not activating

I made my payment of rupees 550/- for Rs:715.There is only 165 is remaining.My service is blocked.Please make it active soon.

AirTel — not activation of postpaid sim

I took airtel postpaid plan 12 days before today is 10.02.2009 i submitted all necessary documents.Airtel also deactivated my existing prepaid sim.& still they not activated my postpaid sim.this is very bad service..I am in very much loss due to airtel service.

AirTel — postpaid sim not activated

I have taken two Airtel Postpaid connections on 17th April 2009. Still it was not activated. By the time of taking SIM cards, executive of airtel said that it activates with in 24 hours. But it is not activated still now. I am very much dissappointed with this service. Even if i make any calls to executive he is not respoinding properly. I paid 1000/- deposit.

sir,
with due request that I have airtel postpaid connection no.91-[protected] My sim is now showing rejected so i face many problems plz solution my problem immediately with thanks

Airtel Post Paid — not activated

dear sir

I had issued a chaque of amount of Rs 500 on 14 /11/09 in favour of airtel . Still today my sim card is not actevated i have given all the document to your man, who visited to my shope at mira road
the man who had visited to my shope Mr Mahasha he had given his mobil no [protected]. we tied many a times on this number but we get to faild reply because this number is switch off .
so i am requesting you please kindly actevated my sim card my new sim card no is [protected]

If it is not possible for you please returned my money 500 back

Airtel — not yet activated

i am attending varification call from 14.12.12 more than 30 times but my airtel num [protected] is not yet activated.......

Namaste (ariesprabhu),

This is to inform you that your concern listed on 16 June 2013 has been noted. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. Kindly share your alternate contact details with us.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste (ariesprabhu),

This is to inform you that your concern listed 16 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste (ariesprabhu),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33