Airtel Complaints & Reviews

AirTel — Airtel Fixed Line - Regarding connection close issues

I just want to close Airtel Fixedline account number 14879791, telephone no is[protected].

I had paid the last bill amount of Rs. 729/- and rest is remain for unbilled amount.

I have the following concern no./ integration no. are:-

[protected]Nov - requested for cancellation
[protected]Nov - forward a request again
[protected]Nov - confirmed by customer care i.e. connection is closed.
[protected]Nov - night- again confirmed by customer care that will close with in 24 hours.

But the connection still going on, If it is not going to be closed by the e.o.f. today, i.e. 04-Nov-2009, then I am not responsible for any un-billed or billed amount for the same connection.

Airtel Telemedia Services will responsible for the same.

AirTel — Airtel Fixed line complaint

Hi,

I am having a airtel number[protected]. I decided to discontinue this number 2 months before. I called customer care and told to disconnect the number. For next 15 days, everyday I got a call that sir please discontinue this number, we are offering you this and that. It was frustrating to answer so many calls. Everytime I said "No, I don't want to discontinue."

One day suddenly I got a call that I have shown interest in continuing the number. This was a bad trick played by some of airtel executive.

Then I called again the customer care executive and told the whole story. He asked me to raise a new request for cancellation. I raised the request[protected] on march 3rd . CC executive name was Mr. Aadil. Again I got 2-3 calls everyday for one week. Finally I lost my patience and shouted on one such call maker. Calls stopped coming. But as of today on 29th March, Number is still continue. I 've decided to put a request in consumer court for this harassment by Airtel. They are misleading their customers by playing tricks.

Solve the matter as soon as possible.

Please read the first para as below. there are some typos above.

I am having a airtel number[protected]. I decided to discontinue this number 2 months before. I called customer care and told to disconnect the number. For next 15 days, everyday I got a call that sir please don't discontinue this number, we are offering you this and that. It was frustrating to answer so many calls. Everytime I said "No, I don't want to continue."

Somebody from Airtel Customer Service Team called me on 1st april and commited to get it resolved within 3-4 days. It's more than 5 days and I don't have any update on the progress. It's pathetic service.

Thanks Ranga for your help and support.

Airtel seems to be showing some due bill amount of 640 Rs. This is monthly rental and I haven't used it during that month. It has occured as my connection was not disconnected on time.
So I would like Airtel to settle this amount also. For this amount also I am getting a call almost everyday.

Airtel is continually increasing this amount and they have send a bill with amount of 1000 rs. Eventhough I haven't used in for last 3 months.
Just imagine If airtel did not disconnect my connection, why should I pay for this duration? It's not my fault.

Airtel billing team is torturing me by calling me again and again and sending lots of sms. This is completely ridiculous.

I find it interesting and laughable that Airtel Presence team claims that this issue is resolved.

Airtel Fixed Line — dead from 18 feb 2011

hi i m ajay jain and i have an airtel connection no.[protected].since 18 feb 2011 the line is not working and i had registered many complaint.but the line still dead. i[censored] want new connection that is ok u get it immediately but dead line is not ok in four months.

AirTel — PHONE LINE NOT WORKING SINCE 15 DAYS`

dear sir,
this complaint is regarding my airtel landline no.[protected], i m facing total business loss without my landline. i have complained daily for past 15 days for activating my landline but without any reason my landline is gone totally dead,i have spoken to floor managers daily only to get false committment of 24 hours. i have received 3 complaint no. till now but still my phone is not working..
i request the concerned authority to kindly help me in geeting my problem solved..

Airtel — fixed line phone

i am not satisfied aie tel compny sarvice because my fixd line number [protected] has been dad on 2/08/11 but no sarvice airtel compny

Airtel Fixed Line — not working since last 15 days

no action on complaint for fixec line phone no.[protected], the phone is not working since 21may, many complaint have been filed through mail n customer care no. 198, but always same reply.

2 days more gone by, but no respite, no phone call from service provider, no visit from any technical staff. GOD HELP ME & them.

Airtel Fixed Line — fixed line dead

My fixed line no.[protected] was not working from last 2 days. Please solve this problem as soon as possible.

Namaste Mr. Kumar,

This is to inform you that your concern listed on 11 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi,

this complaint is regarding my airtel landline no.[protected], i m facing total business loss without my landline. i have complained for activating my landline but without any reason my landline is gone totally dead, i have spoken to floor managers daily only to get false commitment of 24 hours. i have received 3 complaint no. till now but still my fixed line is not working..
i request the concerned authority to kindly help me in getting my problem solved.. I am not satisfied airtel company service because my fixed line number [protected] has been dad on 2/08/11 but no service airtel company. The payment also cleared on date. But these guys are looting us for they bad services.

They are making us to times payment while saying reversal amount happens to your account. but nothing like that happened till now.

Regards
Salmon Rushdhie

Airtel — CHEATING & poor customer services

I have received SMS on 8 july recharge with 190Rs and get 190 talk time.I recharge my mobile ([protected])same day but till now i could not get full value i receive only 170.After many complains(complain no 125846) i have not received the same.They every time says wait for 2-3 days your problem will solve.Today customer service says you can not get the balance.I think this is CHEATING with customers.Why they do SMS like this if they do not give it.

AirTel — requesting the address

i want the address of an air tel pre paid number

is it possible to get an address of a number

if i get reply then i wil give the air tel pre paid number

i am requesting

i want address of a air tel pre paid number

Airtel DTH — Cheated by Airtel

I have contacted Airtel DTH call centre number ([protected]) and asked for a details for dish tv connection. it has been told by airtel executive that if i pay though telephone i will get connection within 24-48 hrs. So i paid Rs. 4090 amount through telephone payment gateway. i got confimation of my trascation id and confirmation. since then i am waiting for Airtel feedback. I called airtel call centre almost 6 times and tried to receive information but no one is answering and enable answer my call. I feel like cheated by Airtel. I also got a feel that a racket operating within the airtel call centre operating a big scam.

i AGREE. I HAVE BEEN CHEATED OF 4040/- RUPEES FOR INSTALLATIONOF AIRTEL DTH TOO.
NO ONE IS RESPONDING TO MY CALLS FOR IT.

JAPINDER

Airtel DTH — Cheating on Installation Information

Hi,

I first gave a call to 12150 (airtel DTH Customer Care) asking for DTH details as I was interested in taking a new account. I confirmed from airtel that my connection will be given within 48 hours. I also mentioned that I am available only after 6pm, they said it will be done in 48 hours based on my timing preference.

So based on this info, i ordered online for my airtel DTH at 8pm 19/10/2010. I got a call morning from airtel mentioning that I would get me connection at 6pm 21/10/2010. But following that call I got a message from airtel mentioning that I would get it at 22/10/2010 at 1 pm. I would not available at 1 pm and it was not what was agreed on.

When I called 12150 customer care, they kept repeating that slot is not free. They mentioned that I would only be getting the connection on 25/10/2010 (name of the customer service agent is Asif Khan as mentioned by him). I require a connection within the 48 hour i.e. with in 8pm 21/10/2010 or the refund of the money paid. Please help me out with this.

My Customer ID is [protected]

Airtel DTH — Airtel DTH cheated me

I just bought airtel dth on 02 Jan. 2011 that too their ultra pack with recorder system for full one year in advance payment through credit card. But after installing it they said we don't have any radio channels. When I showed them the channel list printout taken from their website they just changed their website on 05 Jan. 2011 and said no we are not offering any radio channels. And when i said that then i don't want your DTH connection then and refund me back my money. They straightway said, No we cant cancel your registration and even if we cancel your registration, no refund will be provided to me. So I urge everyone who read this that never fall in the trap of Airtel. They are such a fraud company. I'm having tata sky from the last 3 years and never had any problem. It was my bad luck that i Thought of shifting to airtel. But I am not going to spare them. I will file a case against them as I have got all the airtel website printouts, mails and sms of them.

Vishal Gautam

I had mailed you all the details.

You had demanded 48hrs time to resolve the issue. Always first do your homework before writting anything. Haven't you read that "I had mailed you all the details". Have you commented anything? And you are saying that your issue has been resolved.

Airtel is real fraud. Don't ever fall in the trap of Airtel. They will do anything to make you their customer but once you became their customer, then they make you to resort to every means for resolving ones complaint. The Airtel company is really like a mouse trap. Now you can very well see my state that how much attention they give to their customer. That even after ten days, I'm still running around them. What happens to you Mr.Rakesh Ranga? You were claiming that my issue has been resolved. Now where have you gone?

Respected [protected]@gmail.com
Thanks for understanding and supporting my problem. I'll definetly require your help in case they didn't solve my issue to my satisfaction.

First of all I would like to thanks to administrators of this site who allow us to raise customer's voice while sitting at home and secondly [protected]@gmail.com who support me and as soon as they offer me legal help, the Airtel refunded my money back. I'm grateful to both in solving my problem.
Now I would like to comment on Airtel's attitude towards customer. This company really don't care about customer ("customer satisfaction" is not in their dictionery). I've seen in this episode that in Airtel there is such a work culture that each and every employee of Airtel tries to fool customer and always tells a lie. And their employees are so committed to Airtel that they always try to prove that "CUSTOMER IS WRONG". As in my case as you can see that even if I had shown them their website printouts but even then they are so committed that no sir you are wrong and we are right. And I'm not talking about their DTH services, in every service whether its mobile or its landline they just make the customer to run around them. There is lot more to write but I think its the enough message for the Airtel as well as general public that please always think 100 times before entering in any deal with Airtel.

Thanks once again to administrators of consumercomplaints.in and [protected]@gmail.com as I got my full refund back.

yes AIRTEL never repsoce in time to customers and never give proper details on thier website (niether updated properly)

airetl never answer meail from customers neighther their website is customer freindly. No cahlnnel details for advance rental opack.Borthure for basic packs disapperade from website.

Only interested in new customers ??? & careless for existing one

Airtel DTH — Poor Customer Service & Cheating

My Customer ID – 1198122
My Digital TV ID – [protected]
My Registered Mobile # – [protected]


I’m a frustrated customer of Airtel Digital TV service. I’m in touch with their virtually non-functional call centre, to add the below channels.

1. Captain TV
2. Vasanth TV
3. Movies Now &
4. Gemini TV
I spoke to their CSR on Saturday and he informed me that my complaint would be resolved before 12:00 PM Monday (21st March 2011). But until now no action has been taken.

I spoke to their CSR on Monday to only hear that the complaint would get resolved by 3:00 PM. But nothing happened.

When I called their call centre today, your CSR told me that, all the channels would be charged & he will intimate a technical person to re-align the antenna to face Satellite-2 to get the above channels before 3:00 PM today.

As usual, this also did not happen. Can someone take action so that this complaint is addressed @ the earliest.

I sent a mail to them nothing happened.

When I again contacted their call centre they again registered a complaint hopefully they might resolve it.

I got a heart break when the customer service agent told that I'm not eligble for two months additional subscription even thought I paid a annual subscription fee to avail this offer.

He's telling me that I should have called their call centre to make this change & I told him I did that, he's saying me I can't help it. Now I'm helpless.

Best Regards
N. Chandramouli

Airtel — complaint on DTH not responded promptly

My Airtel DTH (No.[protected]) was connected last December'2009. Service is quite ok except the following -

(1) Since last 2/3 months the set top box is not working properly. A few days back, company service person came and set right; but after some hours it has stoped working. They suggested to replace it which I agreed. But it is now three days they have not turned up. As a result, me and my family are not going to enjoy today's most important cricket.

(2) On the other hand, the airtel advertisements coming to my mobile are very very very disturbing.

Requested for necessary redressal please.

(C.K.Boro, DTH ID [protected])
Mobile : [protected]

Hi,

My customer ID : [protected]
Registered Mobile : [protected]

I have called Airtel DTH customer care last week and added 4 channels
1) Adithya TV - 517
2) Captain TV - 518
3) Vasanth TV - 519
4) Set Max

I am getting Adithya and Set Max whereas I couldnt see Captain and Vasanth. It is saying still I have to subscribe. But the cost has deducted for all the 4 chanels. Let me know why it is happening ?
Please resolve this as soon as possible

Regards,
Anbu Saravanan
Bangalore

Airtel DTH — Cheat

Airtel executive who come to install dtv asked me to give 200 rupees though the installation is free.
And when we asked that for what this money is they said its cable(wire) charges. And conceal charges.
My contact no is [protected]. (mahendra dedhia)

Its cheat

Airtel DTH — Cheating the payment

Hi,

I am Vivekanandan C. I am using Airtel for more than one service. I am using Airtel for my prepaid mobiles, Postpaid landlines and Broadband connections and also for my DTH. On 21 March 2012 I made a payment for a Recharge. For that payment they sent me a mail having the following details Invoice Number, Product Code, Product, Amount. That's All and It doesn't have the Transaction ID. Unfortunately My DTH is not recharged so I dialed the customer care. They told me to provide the transaction ID and hang off the phone suddenly without any notification to hanging off. They also locked my option to contact customer care through customer care number. I called them only once, for that they locked my option to cantact customer care? They are not providing correct solution for this. I need solution for this issue. I can go forward for this case to any extent. Also tell me How to file a court case against them.

The problem is resolved by the Airtel Customer Care. They recharged my DTH Account through a dealer mobile and sent me the message. Thanks to Airtel Customer Care and the persons who involved in this resolution process.

I am Murugan from Chennai
I Booked New Airtel HD Recorder connection online on 13.05.2012
For that I paid Rs.5690
At the time of purchase the Gentleman told that you will get your connection within 5 Days
On 18.05.2012 I Received a SMS from Airtel
which states that your Airtel ID is [protected]
After that there is no contact from airtel
Till Date I am not able to get my new connection (No Installation)
I made several calls to customer care
All of the time they assured me your problem will resolved within 24 Hrs.
So I decided to cancel my order and get my money back
Someone please tell me the Procedure please.
Thankyou

Namaste (chjayara ),

This is to inform you that your concern listed on 11 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Hello Saurav,

I've sent my contact details to [protected]@in.airtel.com. I'm listing the details here also:

Customer ID: [protected]
Contact: 91 [protected]

Thanks,
Chanjal

Namaste Chanjal,

Thank you for sharing your contact details with us. Our team will contact you soon to resolve your concern.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Chanjal,

We would like to inform you that your concern listed 11 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — landline & broadband connection

Dear sir
This is the ref with my broad band & lend line connection no[protected] was out of order from 3/5/2011 for three day I informed regarding this matter on 4/05/2011 through my mob no [protected].company solved my problem 7/5/2011.This three days I could not worked. Why I should pay rental amount for this three days.whil you have given monthlu bill of 30 days. I am not proper connectivity of net connection. kindly solve my problem and correct my bill

[protected] please send deteial for this no

thank you

Namaste Mr. Basu,

Further to our discussion dated 11 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Basu,

We would like to inform you that your concern listed 11 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Thanks, Airtel engineers for fixing the problem and also for updating the status in this complaint page. I do agree that some technical problem need time to rectify, that's OK. Please inform customer about the problem. But just for namesake please don't close the ticket stating fixed. Anyway, now the issue is fixed.

A big thanks to All you guys:))

Br,
Sourav Basu

AirTel — Loss of documents

I got a post-paid connection for my company Envigo Ltd after submitting all documents which were asked for. There was a verification also done by Airtel when your representatives visited the premises.
Then I received two different phone calls from the same office telling me to submit missing documents, which I had not submitted.

There were two things wrong:
1. I had submitted all documents.
2. on each of the calls, a different set of documents were asked for

All my identity documents have been lost and Airtel is responsible in case they are misused. This is gross negligence, if not an outright sale of identity related documents to tele-marketers or worse, to fraudsters.

I plan to take this forward as a formal complaint. Can someone advise which is the best place to raise this as a formal complaint?

Airtel — Payment collected by your Exec. for aonther Plan

On 30/05/2009 your Exec. DIPIKA Mob. No. [protected], send company staff member for collecting form & payment. Person collected Rs.5500/- for plan charges & Mobile Sets of NOKIA-1650, he assutred to deliver the sets on 31/05/2009. But till time there is no response from them. Pl. confirm & give me repply Pl.

Respected sir,
My name is Manohar Ping.I read in UMA CHARAN PATTANAYAK GOVERNMENT ENGGINEERING SCHOOL, BERHAMPUR.My Roll No is[protected].My father's name is Kastu Ping.My fathers mobile no is [protected].I bought a 64k Airtel sim no-[protected] & Mobile no-[protected] on date 14/02/2010.Activation date of my mobile no is 15/02/2010.there after a few day means on date 26/03/2010 my sim shows sim resistration failed.during this period I sumbitted my document for 3 times as per your customer care reports.when i asked customer care he said that the document i have sumbitted is not of mine.then i told him, could i use this number on his document for life time?, He said its all right, you have use this number.but further my number is dead on dead on date 26/02/2010.I was gave my numer for interbue, campos&other of my very important person.so I request you please kindly resistred my sim no with mobile no.you may contact on my sister mobile no-[protected].This is for kind informaion and of your necessary action.
Thank you

lands — loss my payments

Respected Sir. / madam

I self Raza from Raipur chhattisgar . I suffer loos my pay. in dreams power india real estate company from buhaswares . i spends 15,00,000/- fifteen lakhs rupess just 1mounth ago . dreams power leader & legal adviser Mr, Ameen Khan promissed me we get 1lkhs RPs. every mounth . with divrted lands also but cants get any lands from dreams power india & my money pls. help me urgent

Airtel — Collection of Payment cheque

Inspite of several reminders the concerned person collects the cheque after the due date and a fine of Rs 75 is being charged as late fine from us without any reason

no one — loss of cheque

i m parveen from kurukshetra,

i have lost my cheque
any one send me indemnity bond format

my [protected]@gmail.com

please anyone send me

Airtel — cheque payment

Complaint No. 45095930 Dt. 11th. Apr. 2011.
As asked for hereby attaching the bank statement for your referral. Please do the needful ASAP.

Mr.Damodardas
Saowan Apartment,
SV Road,
Yadavgiri,
Mysore,
Karnataka.

Namaste Mr. Godbole,

This is to inform you that your concern listed on 11 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Godbole,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Set top box problem

I had purchased airtel DTH 1 year back. In 1 year my set top box replaced by airtel 3 times due to problem with settop box. Last replaced by them was not a new one. they have given me old repaired one (from some one else). Now again settop box has started making problems. But they are closing the complaints without solving problem. No response from their side.

Airtel DTH — Settop Box

Hi
My Airtel DTH ID are [protected]. the Settop Box has been stop working before the warranty period of 12 months the same has been replaced in the 7 days on my Regiourous followups. after the 2 months the replaced settop box has been stop working and after filling the complaints the Engineer visited 2nd day and told to repalce the Digicom..
but after the 4 days now the same is still not replaced and we are unable to view the TV.

i have paid the Airtel 6 months rental advance and now on their mercy to watch the TV.
great services...shame on the same Mr.Mittal..

Airtel DTH — STB Issue

Hi,

I have raised 3 Complaints SR, 3 delay in resolution & 2 wrong resolution complaints but my problem in not yet resolved, detail is as follows:

1.Complin SR No.[protected] Date 26/08/11 which was closed without giving any resolution
2. Again Complain raised as wrong resolution SR No. 11402115 on 29/08/11 .....result SR closed without resolution again.
3. Wrong Resolution SR no. 11474737 on 31/08/11...result no response from Airtel
4. Two delay in resolution complain raised on 03/09/11 with request no. 11546127 & 11568605 ..
5. Fresh SR no. 11698316 dated 08/09/11
5. Delay in resolution SR no. 11738299 dated 09.09.11
6. SR no. 11772713 dated 10.09.11

Still numnber is counting....but there is no resolution by Airtel

Umesh

Dear my friend,

I am also facing the same issue. I have also raised 2 complaints for the stb issue but no resolution and the days are counting. I am frustrated with them and finally decided to disconnect the service.

I am telling you withy exp, Airtel is one of the worst in terms of serving the customers. They are focussed only on increasing their revenue quarter by quarter.

I suggest you to go for some other service provider.

Regards
Sripathi

Hi Airtel DTH,

Still there is no resolution...only commitment ...Delay in Resolution SR No. is 11870293 dated 13.09.11..

Now total complaint count is 8 and it is pending from 26/08/11...

it is very unfortunate that some pepole don't want to work but manage there KPIs and don't care about image of organisation !!!

Umesh

Dear Airtel DTH,

My complaint is closed without giving any resolution...at the one side you are saying that you will resolve complaint and on THE OTHER SIDE CLOSING COMPLAINTS IN SYSTEM WITOUT GIVING ANY RESOLUTION TO CUSTOMER!!!

THIS IS LIVE EXAMPLE THAT AIRTEL EMPLOYESS ONLY WANT TO MANAGE THERE KPIs AND DON"T WANT TO RESOLVE CUSTOMER ISSUE...

I AM WORRIED THIS KIND OF EMPLOYESS ARE SPOILING AIRTEL's IMAGE IN PUBLIC, THEY DON"T WANT TO RESOLVE CUSTOMER ISSUE BUT THEY KNOW HOW TO CLOSE COMPLAINTS IN SYSTEM SO THAT THEY CAN MAKE FOOL OF THERE SENIOR MANAGEMENT!!!...

It is very unfortunate but I have register 10th complain on same issue and SR no. is 11961626 on dated 16.09.11...Let's see UNDER WHICH CATOGERY THEY CLOSE MY COMPLAINT, LAST 9 COMPLAINTS THEY HAVE CLOSED WITOUT RESOLVING ISSUE...

I WOULD REQUEST ALL BORDERS TO ENJOY THIS ISSUE...

Regards,
Umesh

Namaste Mr. Savaliya,

This is to inform you that your concern listed on 11 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Savaliya,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel — no top up in rs.200 recharge

I got a airtel recharge done on 25th october at 6:43pm of rs.200 (trans id[protected].i just got a talktime of rs.1 and a month's validity.i called airtel and found out that it was a plan meant for 3G customers.As mine is not a 3G enabled set .The plan has got no use for me.therefore i request you to cancel the plan and give me talktime instead because its a waste of money for me.

Namaste Krishna,

This is to inform you that your concern listed on 11 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Krishna,

We would like to inform you that your concern listed 11 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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hi sir i am facing problem from 8 to 10 months due balance deduction as i had not activated my value added service called miss call alert since they deduct my balance an not even gave me the service and the monthly rental for this service is rupees 10 and i even called the customer service since they had not replied me properly and not even helped me and even sort my problem

http://www.orkut.com/CommMsgs.aspx?cmm=8354667&tid=[protected]&start=1


airtel prepaid card no generator...in orkut

Complaint 01...
Hi,
I would like to know, is their any action take by AIRTEL/BHARTI to solve this issue? I called on 121, two times. But they couldnt give me any details, and even they didn try to help. Ones my complaint is register, you should follow me. But people from AIRTEL asked me to call me on 121, next day or in the morning. And whenever I make called very easly AIRTEL answer machine fool us, by saying press 1, 2, 3, ... for this and that service. And at they end we didnt get any result/detail.
Thanks
Amey Sheth..
till today i didnt received any reply..

Complaint 02..
>Hi,
>I am Amey Z.Sheth. First got airtel number, which suppose to have 20 days
>validity. But after three days card expired, then on request i got new
>number with ten days validity. And after few days on 25.07.06, my outgoing
>was blocked. On the same day in the evening around 8.00pm, i made last
>call to no. [protected]. Which charge me around 10.00 Rs. At that time my
>balance was around 290.00 Rs. After that my out goin was blocked. On next
>day Airtel deducted huge amount, somewhere around 280.00 Rs. And my
>balance came to 8.50Rs. I dont know, but when out going is blocked, and i
>didnt make any out goin calls too, how can you cut balance from my
>account. Because of this i face some problem.
>I wont reply and action from your side on the same within two working
>days, or else I am moving to cosumer court.
>Tahnks,
Never go for AIRTEL connetion...

And till date they have deducted several time 25rs. from my account. Dont know for what?
Just sheet service.

Airtel is fraud. — Airtel real fraud.

This is very serious issue. On 13 Aug. 2008. I have recharged my mobile with the amount 1947. in the service reply we are getting the message recharge with 1947 will

Get 1947 talk time and all STD should be 1Rs. But when I recharge I got 1947 talk time but the STD at 1 Rs. is not activated.

I had talk with customer care. She says offer ended but till even two days after when I press *123# I am getting message like. with 1947 will

Get 1947 talk time and all STD should be 1Rs. again speak with customer care another people says send message 1947 to 170 your std pack will activated within 72 hours . I did and I received reply

Thank you for choosing airtel std pack on easy recharge with Rs. 1947 . your free std pack will activated within 72 hours . STD call at re 1/Min valid for 30 days.

Any one help me to register this issue with consumer court against airtel.
Thanks & Regards
Shambhu Kr. Mehta

Hi

For past 3 days im asking airtel people to cancel my fixedline and broadband[protected], its in the name of M.R.Srinivasan.But nobody is giving me correct procedure to disconnect. They are fooling me by telling that my wife has asked them to retain the connection, its totally impossible b`coz she is out of station.

Next thing Airtel people are clever that they charge late payment fee though the bill is paid before the due and there are many hidden charges also.Im in the plan of 799 rental with 256kbps speed but they dont provide really that much only for two or three days after complaint they do.

So im really fed up of this and i want to move out.

My mobile number is:-[protected]

on basis of a scheme, we paid for a sim card in which.the scheme applied offered three connections in which airtel to airtel was free .first 3000 airtel calls were absolutely free .the reciept given shows the address of of an airtel branch.

it was as follows -
[ 'd' wing ' gala number 1 and 2, gyan sagar apartment, kanderpada, dahisarWest, mumbai-68 ]
money given by us -Rs 2100 by cash
payment date -12/12/08
reciept number - 134
serial number - 0802099

we recieved no couriers, no sim card, no other notices regarding what we bought
phone number given to us : swati - [protected]
vicky - [protected]

other numbers given - [protected]
[protected]

nobody has contacted us and we have not been able to contact anyone till now.
we hope that we shall be restored with our money rightflly.

To whomsoever it may concern,

I would like to file a case against Airtel for foul play and fraud which has been going on for about a month now. There are three incidents for which i have collected evidence to support my cause. Could you please guide me on what needs to be done next.

Thanking You,
Rakesh Krishnan H.

on 11.02.009 i received a call from a lady named miss shruti [protected] ...she told that they got a new offer for me as my number has been chosen lucky...the offer was that with recharge of 580 rs i will get full talk time + i will get 200 messages free +all A to A calls will be charged 30 paise per minute + A to other mobile and land line will be charged 50 paise per minute +sdt calls at 0.99 pasise per minute..this offer was for life time...
i told her call me back next day...she called me up and i was interested in the offer ...so i gave her my home address...the she told me that she will be sending her executive to my place to collect the money and proof next day...on 13.02 .09 the executive came to my place to collect the money ...he asked me fill the form ...then after filling the form a gave him the money and he gave back the receipt...and he told me taht the offer will get activated within 12 hour..till now offer has not been activated...so plz help me ...

I got my voucher activated with lifetime scheme{rs 99} and recharged it with Rs 100 topup.
I received sms's regarding confirmation of the above activities but after a day all the amount and activation was gone and it said that your sim card is not activated.
I consulted the shop<Sheetal Communications, D park, Rohtak 124001, haryana> but they are doing nothing.
I also consulted the Airtel's relationships manager of our region and he is also doing nothing.
Please Help

Dear Sir,

I would like you to intervene as i am very upset by the way of working and customer service provided by Airtel.

I am an Airtel customer with a prepaid connection from past six years. Recently, on 19 th feb 2008 i received a call from a tele caller from airtel stating that being a vintage customer i`m being offered with a scheme wherein i would be charged with 30 paise for local Airtel to airtel calls and 50 paise on sms and calls to other numbers for which i will have to pay Rs.580/- towards subscription and the scheme would be activated within three hours of filling up the form and payment.I agreed to it and the executive visited my place on 23rd feb and asked me to fill up the enrollment form and collected the said amount from me.He also provided me with the contact number of the telecaller for further assistance.As the scheme was not activated i tried calling the numbers provided to me but the same is contactable.

Seeing this i forwarded the mail to their complaint redressal Email id but i received a reply on my reminder mail stating to visit the airtel relationship center for redressal.As instructed i visited the center but the executives out there refused to help and asked me to call their hotline number 999 from their ARC.I contacted them and a lady called Harshita attended me and was only reciting apology and refused to assist further.So i insisted to speak to their manager and Mr. Moshin came online. He too refused to provide me with the details of the numbers from which i received the call and advised me to go legally with the issue.

So i request you Sir, please intervene and help me resolve this issue and take strict action against this company as i suspect fraud due to following reasons:
1 - Disclosing the details of the customer to third party without consent of the customer, as the person called had all my details which i had provided with Airtel.
2 - The executive who visited had all the details i.e form, ID from airtel.
3 - The number from which i received the call is similar to the number from which i also receives voice recorded calls for the promotion of the new facility from airtel.
4 - Airtel, if was genuine and not a part of this fraud then would have definitely helped me in tracing the culprits who are disgracing the name of the company but instead they just tried to wave off by asking me to go legally and sowing their inability in taking action or providing the details of the number even though they had received many such complaints prior to mine.

I request you to take quick action against them and get me reverted with the amount i lost and an compensation for mental stress, wastage of time and money, due to their improper way of working and carelessness.

Details of the numbers from which they can trace the culprits which are alos provided to the manager Mr. moshin by me and other customers.

First call recived from:[protected] from a telecaller named Ms.Dipti from Bhyander branch what was informed to me dated 19/02/2008, again on 21/02/2008 and 23/02/2008
Second call received from:[protected] from the executive to verify the address, the number is sitll contactable but they are not picking up the phone.
Third numbers provided to me for assisstance which are now not contactable:[protected] and [protected].
PLEASE ACTION FAST WHICH WOULD REDUCE FURTHER COMPLAINTS AS THEY MIGHT ALSO TRY THE SAME WITH OTHER CUSTOMERS.

Dear sir

I am using Airtel mobile (prepaid) Recently (daily offer of the day*123*2# )at the time I have received a message from Airtel that is Megar star special movies Like rowdy alludu, gang leader Free RT, HT dail 5432124 at Rs.0 .. i called above number per minute they charged 6 rs its fraud statement.

finnaly I called them they were tell only download free but call charges apply its big fraud
please action to them

Due to financial constraints and problematic FWP handset I lodged a request with the Airtel 121 helpline to have my 'FWP' Postpaid number [protected] converted into 'MOBILE' prepaid with the condition of retaining the same number, which they have been doing already for many of their customers as per the information given by their relationship center in Sector 12 Noida.

With rigorous follow ups with them in person at the relationship center In Noida, then over calls and over e-mails for the last more than 10 days I have not yet got resolution on my issue. Seek your kind intervention to help resolve my issue the soonest as with each passing day I am incurring their rental amount which I am unable to afford currently.

Look forward to your kind consideration and help.

Regards,
Ashu Bhat
[protected]

Airtel tie-up with ICICI online Mobile Prepaid recharging is fraud, peoples stay away from online mobile recharges.

ya i think the airtel customer care have un appropiately behaved towars u...n u shoul lodge a complaint in the consumer court forum

I am a landline and Internet service user of Airtel.

I must say, in the pursuit of maximising their revenue from each subscriber Airtel has have fallen to the lowest of cheapster-tricks.

I want to ask the following from AIRTEL:

The Pc Secure antivirus, that you apparently provide to your subscriber is a big fraud. and it does make good money for you, doesn't it? Random, unspesific actions of your subscriber activate this service. Whether the antivirus software has actually been isntalled on the poor subscriber's system is not at all required for you to charge him the money. And you continue to do so, every month, till the person actually finds out the fraud and questions you back. But by then you have made enough from one customer! Isn't it you frauds?

How can you charge indefintely for a service that you have no proof is actually being used by your customer? Allocatino of activation key cannot be a reason for charging indefintely. And where in the cluster of your agreement with end-user does it mention that it is the subscriber's responsiblity to actually call you up and ask to de activate the service (whereas activation can happen without any actino of his!).

I as a cusomter of airtel want to know:
1. where is it mentioned that I will be ifnormed about this PS Secue antivurs activation? Even in the bill you cleverly hide it udner DSL Usage section.

2. How can you put a subscription service under that sectino? DSL is for digital Subscriber Line. a networking term. How is that related to Antivirus? specially when there is not data flowing from ur DSL regarding that service?

3. Why is the subscriber informed about this service in adequate detail? No one ever told me it is an antivirus. Everybody has an antivirus in their system. No one wants you stupid Pc Secure antivirus. If I were informed that an antivirus is being subscribed i would never have doen that. I feel cheated. Kindly explain whats your respone on this.


60 Rs, for me is the value for which Airtel is willing to cheat its customers. and I am preparing to take my complaint to consumer court and other platforms of consumer greiveances.

Kind Attn : Mr Sanjay Bhutani

Hello.
My name is Sheryl Fernandes.
Please go through my letter as it is very urgent to catch this fraudster who is cheating people around.
My mobile number is [protected].

Thanks.

To 26/October/2009
The Manager
Bharti Airtel Ltd.
Mumbai

Hi.
My name is Sheryl Fernandes. I stay in Mumbai (Andheri – West).
A few days ago, I put an ad online for adoption of dogs (pups) and a person named Amit Kumar from Chandhigarh contacted me from mobile number [protected] (AIRTEL NUMBER).
He said he has a pug pup (free) for adoption and having shared more details asked me to pay Rs.3000/- as air/cargo charges for delivery of the pup to me, and I agreed to the same and made the payment today morning into his account holding name Mr. K Vijaya, in State Bank of India, Account number [protected] .
I waited quite long at the airport and was continuously calling this person, WHO NEVER ANSWERED MY CALL AGAIN.
As I visited my Bank again, the Manager informed me this account is in the name of Mr. K Narashima Reddy and K Vijaya.
I have made a Police complain and went to the SBI Bank, Goregaon (west) Mumbai where I deposited the cash into his account, and the Manager of the Bank has gone ahead and blocked his account.
The Police and the Bank Manager have asked me to contact as many people as I can to get details of this fraudster.
I would like your help for more information of this person as he is using an Airtel Mobile number.
I will be coming personally to your head office in Interface bldg, Malad Mumbai along with my papers of the Police complain and Bank Manager’s letter.
My mobile number is [protected]. Please call me or email me at sheryl.[protected]@rediffmail.com and let me know if you know this person who has cheated several others of money on the pretext of selling a dog to them.
He has contacted me through these email ids
goutham goutham = [protected]@gmail.com
[protected]@gmail.com

Waiting for your reply ASAP.

Thanks.

I got the bloody connection 5 months back. I have asked them to disconnect my number. Those said that there is some bloody safe custody mode, in which there will be no rental and we can activate if needed by paying Rs. 300 in advance for 3 months. But i started receiving bills saying that u need to pay even if you are in safe custody mode. This is a real fraud. I just want to sue those people.

Re: Complaint against- AIRTEL DTH- I will get down to consumer court tomorrow if not resolved today. AIRTEL takes advantage of common people.
Government should ban AIRTEL to do business in India as they cheat common people. Jai Hind!! NEWS Channels- please focus it in india as AIRTEL cheats middle class people!

To AIRTEL DTH-

Dear Sunil Bharthi Mittal, Manoj Kohli, Ajay Lal and Rakesh bharthi mittal-

I am fed up with the services of AIRTEL DTH. I have no option but to beg in front of you to service my request as I have nowhere to go!
There has been a big fraud from AIRTEL DTH. I have been robbed Rs 4350.
I have faced a deep emotional harassment caused to me for the last 2 weeks from AIRTEL DTH.
My AIRTEL DTH connection is suspended and my Balance is showing negative -3300. And all my connection and channels are stopped and blocked inspite of paying Rs4350 for Ultra Pack- 12 months subscription free.

I have taken a fresh AIRTEL DTH connection on 22nd December 2009 by Phone through IVR paying Rs 4350 through my icici credit card.

• My Customer ID: [protected]
• Package: New connection taken with Ultra Pack- 12 months subscription free
• Order No,: 6449009
• My Transaction Id: 982103
• Amount Paid: Rs 4350 Payment made through Icici Bank credit card master card( bank account statement attached)
• Payment Date: 22nd December 2009
• Payment Time: 4:27 pm
• a/c credited to Navi Mumbai, Airtel DTH

I have placed numerous complaints as stated below with no response in reference to my compliant id: 1701072 and 1688523 and 1660375

Also, Please find attached my latest credit card e-statement, where it shows that I have paid Rs 4350 to AIRTEL DTH.

You have 2 options in front of you,

1. First option is either you activate my connection with my required facilities- Ultra Pack
Or
2. Refund my hard earned money of Rs 4350.

I am very serious now, I will take LEGAL ACTION and go to the police and press/ TV Channels, and I will be taking Tata sky today too, if you are not able to resolve my issue.

I have written to you as AIRTEL DTH customer care people are unprofessional people and they do not know how to service a request. I am fed up of them. This intern will hamper you as I have a postpaid connection from AIRTEL: [protected] and landline and broadband:[protected]

For escalation , Even I tried to contact Arun kumar with no response at the below address:
[protected]
Aarti telemedia ltd
No. 56/4, sarada tower
Nandi durga rd
Benson town
Bangalore-46

And local in bangalore Direct Services--[protected] . I could not get any issue resolved.

I am fed up of airtel as a whole and I would recommend all not to go for airtel as it is an unprofessional company and should not do business in India as they cheat people. I hope the government of India is looking into it.

I am purchase airtel dth tv, but it produced electric shock, kindly help me.
all customer care number not responding, The local office number not answar me.
My contact no [protected], Bhubaneswar

Airtel — fraud face

SIR,
I AM NISHANT SHARMA(lapu no:[protected])FROM RAMADEVI ,KANPUR .
SIR,IN FIRST WEEK OF MARCH YOUR REPRESENTATIVE NAME;HARISH WHICH IS WORKING UNDERDISTRIBUTOR ,JHANKAR ELECTRONICS KIDWAI NAGAR,KANPUR HAS TAKEN MONEY(RS.1000)FOR E-RECHARGE,WHENI KNOW THIS THAT HARISH FORGED ME AND LEFT THE COMPANY THEN I COMPLAINTTHIS TO THE SENIO MANAGER ,AFTER 2 DAYS I KNEW THAT HARISH HAS TAKEN MONEY FROM SOME OTHER RETAILER ALSO , I SHOCKED THAT A NO.1 COMPANY NAME AIRTEL HAS FORGED US . SIR FROM LAST 1 MONTH I AM CONTACTING YOUR SENIOR MANAGERS BUT NO ONE WANT TO CLEARIFY THE CASE .PLEASE DO SOME THING ,IT'S BECOME A SCAR ON THE COMPANY . HOW COULD WE CONTINUE BELIEVING IN THE COMPANY.WAITING FOR YOUR QUICK RESPONSE........


EAGER TO HEAR POSITIVELY FROM YOUR SIDE.

NISHANT SHARMA
me.[protected]@rediffmail.com

I received a sms from DM-DTHdish that my mobile no. has been selected in lucky draw and I have won a Airteldigiteldish. I was told to regiester my address and mobile no. at http://www.airteldigitaldish.com to get the gift. After registering I again received a sms to log in the site for getting the gift. There they have told me to deposit Customer Service Tax of Rs.440 in the account of Mr.SANJOY GOSH Account Number [protected] of STATE BANK OF INDIA, whom they have introduced asAirteldigiteldish Senior Executive From Mumbai Branch office. I am sure this person is a fraud and is trying to make money by misusing the name of Airtel. Following is the copy of the instruction in the website:



Plans & Offers
Authorized Letter
During The Time of Airtel Digital Advertising Survey Your Mobile Number has Won a Airtel Digital Digital Dish TV With DVD Player” With This Offer You Also Get a Free Gift Hamper of Rs. 2399/- 2Years Dish TV Channel Package And This is Without Any Insulation Charge With all Valid Documents. Dear Customer This Free Gift is Absolutely Free And You Will Not Wave To Pay Any Amount In Near Future. Moreover To Avail This Offer You Will Wave Register With Us And To Registration Last Date is On 25/07/2010 .Please Follow The Company Rules And Regulation And Enjoy The Privileges Given By The Company.


Authorized Letter
0:46:10 A.M.
After 260 Seconds Page Will Be Timeout
Dear Customer,
During The Time Of Advertising Survey You Will Get a Free Gift Hamper From Airtel DTH “Airtel Digital TV (DTH) Set Top Box With DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 29/07/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person need to be present who is registered with us this Gift hamper Rs. 2399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only Rs.440/- And You Can Deposit The Amount At Your Nearest Punjab National Bank Branch to Deposit The Amount Details Are Mentioned Below.
Name: Mr. sanjoy gosh
A/CNumber: [protected]
The Above Mentioned Details is One Of Our Senior Executive From Mumbai Branch office moreover deposit last time is at 03:30 PM and date on 27/07/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.
Thank You For Choosing Airtel DTH.
Regards,
Airteldigitaldish.com
Airtel Digital TV






Your Confirm Delivery




Bank Detail





Authorized Letter
0:47:35 A.M.
After 176 Seconds Page Will Be Timeout
Dear Customer,
During The Time Of Advertising Survey You Will Get a Free Gift Hamper From Airtel DTH “Airtel Digital TV (DTH) Set Top Box With DVD Player” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 29/07/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person need to be present who is registered with us this Gift hamper Rs. 2399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only Rs.440/- And You Can Deposit The Amount At Your Nearest Punjab National Bank Branch to Deposit The Amount Details Are Mentioned Below.
Name: Mr. sanjoy gosh
A/CNumber: [protected]
The Above Mentioned Details is One Of Our Senior Executive From Mumbai Branch office moreover deposit last time is at 03:30 PM and date on 27/07/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.
Thank You For Choosing Airtel DTH.
Regards,
Airteldigitaldish.com
Airtel Digital TV






Your Confirm Delivery




Bank Detail

Dear Sir,

I Randhir Kumar Jha, got sms on 05.09.2010 and wrote please deposit amount of Rs 440/- as service charges and get a free Airtel DTH TV free. I have deposited amount of Rs 440/- in SBI bank and later when I try to send the Fax then I know that this is totally fraud. USEd Airtel LOGO as a reputated service provider and made people fool.

Please take the immediate action to them.

Thanks & Regards
Randhir Kumar Jha
New Delhi
Okhla Phase - II,
[protected]
[protected]/24/25

TWO DAYS BEFORE I HAVE GOT A MESSAGE THAT "RECHARGE RS.11 AND GET RS.7.97 AT THAT TIME AND AFTER 48 HOURS GET RS.7.03 AND 100 SMS FREE FOR 7 DAYS" I HAVEN'T GOT MY MONEY(RS.7.03) AND 100 MESSAGE . AFTER TALKING TO CUSTOMER CARE THEY CUT MY CALL IMMEDIATELY. IAM NOT SATISFIED WITH THEIR WORK ......... :-(

I am absolutely frustrated by your AIRTEL SERVICES and thus writing to you being absolutely frustrated by the services. I disconnected the phone on 26th Aug 2010 by calling the Airtel complaint number and got a confirmation that my rent will be discontinued within a day.

The reason for disconnection was that someone was misusing my phone for the past three months and I was getting inflated bills. In fact in month of August- the phone did not work in my house for 20 days but was working in a neighbors’ house who was merrily using it- This was discovered by AIRTEL LINESMAN when he came to repair the phone after 20 complaints.


I AM SHOUTIING NOW AS I AM TOTTAL FED UP DEALING WITH AIRTEL OFFICERS “THUS I DECIDED TO DISCONNECT THE PHONE AND THE DAY I DISCONNECTED I PULLED OUT THE WIRES AND THREW THE INSTRUMENT OUT OF THE HOUSE- SO I CANNOT EVEN UNDERSTAND HOW I HAVE GOT THIS BILL FOR 589 RS FROM 26TH AUG TO 25TH SEP WHEN I STOPPED USING THE PHONE ON 26TH AUG – DAY OF DISCONNECTION.”

After this I have got hundreds of call for payment of this petty amount of 589 Rs. and now I have made it a point – I will not pay to make MR MITTALS COFFERS richer. If he becomes richer by a poor womans 589 rs please ask him to call me and I will pay him this petty amount to make him richer.

This is a TOTALLY FRAUDLENT BILL LIKE THE LAST 3 BILLS

My name is Rahul Sharma I got sms on my airtel mobile no.[protected] on 1-11-10 time 8:22pm that your mobile has won the airtel set top box from airtel DTH,and directed me to visit the website www.airteldigitaldish.com and registered my self,after some day again got a sms that your address is confirmed and check the status of your delivery on that link www.dewaligift.org I called to airtel DTH they told there is no such scheme launched I feel that I had cheated its rubbish, they cheating the people and Airtel helping them.
Rahul Sharma

anyone alive there to tell me why they disturbing the people?
anyone there

My name is Syed Naim I got sms on my mobile no.[protected] on 1-11-10 time 2:52pm that your mobile has won the airtel set top box from airtel DTH, and directed me to visit the website www.airteldigitaldish.com and registered my self, so i did so i registered my name, after some day again got a sms that your address is confirmed and check the status of your delivery on that link www.dewaligift.org. so ihad gone through the Web site n read the whole descriptionin that its was mentioned u had to jst pay 440/- rs as Consumer Service Tax n after depositing the money in the given a/c the same deposition slip to be fax on the [protected]. i did the same deposited the money into account bt wen trying to fax the fax is nt working the whole day i tried bt no used im herewith attaching the snap shot of the same letter which i recived request you to plz provided your proper mail address werein i can send u the snap shot of the letter. my mail address is [protected]@hotmail.com, cell no -[protected]



AIRTEL
Authorized Letter

Dear Customer,
During The Time Of Advertising Survey You Will Get a Free Gift Hamper From Airtel DTH “ Set Top Box ” And The Gift Will Be Shipped to You At Your Registered Mailing Address On 05/11/2010 At 2:30 PM .At 5:00 PM The Time of Delivery You Will Have To Show An Identity Proof it Can Be One Of This Three Option Your Voter ID Card, Driving License Or PAN Card. And You Will Have To Submit A Xerox Copy Of Any Of The Above Mentioned ID Proof With 2 Passport Size Photo Graph And These Following Thing You Will Have Give At The Time Of Delivery and the person need to be present who is registered with us this Gift hamper Rs.4399/- Which Is Absolutely Free Of Cost Only For Your Mobile Number And Even You Will Not Have To Pay A Single Penny In Future However You Need To Pay The Customer Service Tax That’S Your Consumer Service Tax Only Rs.440/- And You Can Deposit The Amount At Your Nearest STATE BANK OF INDIA Branch to Deposit The Amount Details Are Mentioned Below.

Name: Swapan Roy
A/C Number: [protected]

The Above Mentioned Details is One Of Our Senior Executive From Kolkata Branch office moreover deposit last time is at3:30 PM and date on 03/11/2010 And the Moment You Will Deposit The Amount In The Bank You Will Get A Deposit Receipt Which You Will Have To FAX It To Our Fax Number[protected] And Once You Will Fax The Receipt Our Representive Will Contact You Within 4 Hours if By Any Chance You Will Not Be Able To Deposit the Consumer Service Tax Than The Confirm Delivery Will Be Cancelled Kindly, Please Follow The Rules And Regulation Of The Company .Dear Customer Please Use The Privileges Given By Our Company.
Thank You For Choosing Airtel DTH Service
Regards,

Airtel Network.

Dear Sir/Madam,
This letter is to inform you that. I ajeet singh a airtel subscriber ([protected]) recently received a message form airtel conveying that on 31st -dec 2010 & 1-jan 2011.,discounts on sms will not be applicable.
all local sms will be charged at Re1 & national sms at Rs 1.50 per message..
As per my airtel plan i should be charged 50.Ps per message local & national..
I have a vodafone connection also but i din't receive such message's...
Its a humble request to kindly look after the matter....


your faithfully,
Ajeet Singh.

Dear Sir,
Here I just wanna to launch a complaint against Airtel Broadband regarding fraud. Actually some time before I sign up for a Broadband connection from http://www.airtel.in and after one weak I got a call from airtel, and one of their executive came at my house and took al my details & amount of Rs.1299. But now when I contact to Airtel Broadband , they told me that None of their executive visit me ever .
And I have been cheated !
But the thing is that When I sign up with Airtel Broadband .then how can be it possible that some other guy got information about me.
So, Dear Sir, please look into the matter and please help me out with some suitable steps !
I shall be very thankful to you for this .

With hope for justice

I am using airtel prepaid service from 5 years and have been in delhi from previous 6 months.My no. is [protected]. Airtel is activating different services without my request or permission and minusing my balance. They have activated 13 services on my no. [protected] from oct 2010 to until now. Every time when i call customer care they give unbelievable reasons for it. Most of the time they say, i have downloaded this services from gprs but funny thing is that my phone does not support gprs . I have contacted nodal officers 6 times ,but no help until now . When i ask the nearest recharge shop , they said it is happening with many customers and they are also victim of this . Please take this seriously , end this "dadagiri" of airtel and save us.

PRABHAT MEHTA
KATWARIA SARAI
NEW DELHI.

I'm also facing the similar issue. I have sent mail to appellate.[protected]@airtel.in and nodalofficer.[protected]@airtel.in. Hope they will intervene to solve the issue. I'm looking for any contact details in TRAI where I can register complaint against airtel directly. If anybody knows such details please do share with us.

one guy named prithviraj chauhan called me and told me that i have won a lottery of 150000 lakh rupees because my mobile number is been selected in the lottery therefore they told me to deposit 18700 rupees in the name of omoulo kumar sahoo (account no.[protected]) and i deposited this amount and then again next day they told me to deposit 17700 as a tax on the same account.again i deposited it but they are now not giving me the lottery amount.my no. is [protected].they thugged me in the name of airtel what is this i want my money back please help me.their numbers are [protected] and [protected].

MY AIRTEL DTH CUSTOMER ID [protected], Hi my name is irshad ahemad from chennai on 16-04-11 i booked airtel dth connection while booking through online they given all false promises after i received the DTH I CANT VIEW ANY OF THE CHANNELS WHAT THEY PROMISED, CUSTOMER CARE SERVICE ARE VERY POOR AND PATHETIC, PLEASE I RECOMMEND PERSONALLY DONT BUY AIRTEL DTH SERVICE,

REGSRDS
IRSHAD
[protected]
irshad.[protected]@gmail.com

I had a call from Airtel company from Mumbai on my airtel no.- [protected] that i had won 10,00,000 rupees in offer and to get that money i had to pay 27,700 rupees in the given SBI A/C and ICICI A/C no., i had paid that given sum in the A/c and i had a proof of paying it, after paying that i had not got any sum of rupees 10,00,000, i am in fraud by the company, what i ahd to do for it.





I had a call from airtel company from the no.- [protected]

Airtel DTH
Customer ID - [protected]
Name - Dhaval J Mehta

On 25th April around 12 noon, I dialed[protected] number to speak with customer care.
It is regarding message I got from AD-AirtelTV.
Message is "Airtel Digital TV special offer only for u! Recharge your id [protected] with Rs. 725 and get 3 months special pack + 10 days freed period as bonus! hurry!"

I spoke to customer care executive for this offer on 25th April 2011 and he said first recharge your accound and call back to customer care to apply this scheme.
I recharged on 25th April 2011 and phoned customer care today 26th April 2011 to apply this 10 days bonus scheme.
Now she is saying that we can not give 10 days bonus to you. she transfered call to senior person but he said that I am lying about this kind of sms. And he hanged up the phone.


Also when I purchased new Airtel DTH connection through customer care number and credit card, Airtel customer care executive told me that I will get 250 cash back because I booked this using credit card. I didn't get cash back and I registered complain. but without resolving this complain they closed it. So I asked customer care to reopen it on 25th April 2011. He said he has reopened it but I didn't get message with complain number.

Airtel DTH provides all false promises just to sell their business and should be termed as the most ever thirdclass category. I asked is there any service provided from one set top box to 2 TVs in 2 different rooms?
The Sales team (guy named Deepak) told its possible and he will tell his engineer to provide that service for me.
Whereas when I asked the same question to Tata Sky they said it cannot be provided. This is the difference between Airtel and Tata Sky.
Now the Query dept is saying no its not possible. They are not allowing me to speak to the Guy Deepak in Sales dept.
When speaking to the person in the query dept, I asked my money back and I dont need the connection, but they are saying they dont know how to cancel and I need to talk to their customer service dept. God knows if I will get my money back also or not.
I hate to say that the worst ever services i have got from Airtel and I rate them the worst ever DTH service provider.

Dear Concerd Person.

I hereby complained againt Mr. Amit having his mobile no. [protected] , I got
his reference thru cutomer care for installation of Broadband connection at
rohini.

he confirmed me all the details and took money of Rs. 1500 for installation
of Airtel broadband at my adress C-1/85 , Sec-5 rohini and promised me for
sucessfully installation of the same and issued me CAF no. 2631495 then he
changed it 2672760 and again changed it 2672788 by him and till date needful
not yet done and he also threated me and absued me that he will not install
the connection and also he will not refund the money.

Due to all this i got harrsed by him and lot of problems in my business.

after thousnad of follow-up with him finally he said that " JAB MERI MARJI
HOGI TAB MAIN LAGAUNGA AUR NAHI BHI LAGNAUGA JO UKHARNA HAI UKHAR LO".

Amit Kumar has done FRAUD with me by using the name of AIRTEL.

I requet you to please look into this matter and sort out the issue and take
action againt this kind of ppl who demolish the very trusted name of AIRTEL

Rakesh Kumar,
[protected]

--
Abhishek Gupta

Thanks for solving it.

Rgrds,
Dhaval

After seeing Rs.250 cash back (if purchased online) offer on airtel website i have decided to buy airtel d2h online. On 1st July at around 5.30 PM, I submitted my name and phone number details on airtel website to buy airtel d2h connection. After submitting the web page displayed a message saying an airtel representative will contact me shortly to help me purchase d2h connection. After sometime i got a call from a person (number: [protected]) saying that he is an airtel representative and asked my email id and that he would send the details for making payment online. I got an email from lalit.[protected]@virti-interactive.com and a link http://offers.connectindia.in/checkout.htm is mentioned as payment details. On 2nd July at around 11.30 AM i got a call from the same person and said he would help make the payment online. After a payment of Rs.1590 is done a payment reference number[protected] was given. And i was told that the product will be delivered within 48 hours. But it was not delivered. I see a lot of fraud complaints against VRITI INTERACTIVE dated from 2010 and even before. WHY THE HELL NO ACTION IS BEING TAKEN AGAINST THESE VRITI????? This is clear fraud. PLEASE FOR GOD SAKE, TAKE ACTION AGAINST THOSE BASTARTDS, THEY ARE LOOTING PEOPLE LIKE ANYTHING.

I got the dth connection yesterday. But i need to clarify few things. Does airtel really have an online tie up with Vriti/Connectindia. I feel that, if i had not registered a complaint in this forum airtel would not have bothered to deliver my product. Airtel should see that its online partners are genuine and don't loot their customers.

Hi !

I have recently shifted to Gurgaon from Delhi, one shifting to our new property , we wanted to have a land line connection , so an airtel representative name Mr. Chanden , with mobile number [protected], came to our place and filled in all forms and took Rs. 500 in cash, and said that this money is a scurity deposit, and will be adjusted in the next bill, since then nither i got the connection nor chanden came back to return the money, he said its Airtel who has to return the money, i am busy so i cant talk to you any more.

This is how Airtel sales staff earn money from consumers. Rs. 500 per person, and u know how many conncections Airtel has in Gurgaon.

Regards,

Vishal k Laroia

Thanks my mobile number is [protected]

Respected sir,
I have an airtel mobile number([protected]) and have been deducted 500 rupees without any reason.
And moreover was given totally wrong information by the airtel costumer care.Someone said that your money has not been deducted and someone said that it has been deducted in a call and the other that it was deducted while using internet.
This is not the first time airtel doing any such thing.
I just wanna ask the airtel people that taking small amount of money from citizens makes them rich, are they so in trouble.
Almost evryone using airtel i know is suffering with this problem.
I therefore request Bharti Group to look into the matter.
Thank You

sir,
I am not satisfied with the solution that i got for my problem.I request you to please again look into the matter and refund my balance.
I[censored] can not do it in balance then you may provide us with any other useful service that we want like message card or internet.
Please help me soon.
Thank you

Issue is still not resolved, i called the concern person who collected money from me, he saying there are lot of problem with Airtel these days, i dont know if we can refund the amount, accourding to him, he cannot help in any way, Airtel sales person is Mr. Chandan and his mobile number is [protected].

Waiting to hear from you soon on the same,

Regsrds,

Vishal
[protected] / [protected]

Finally, i have got the cheque of Rs. 500 from Bharti Airtel.

Vishal

Hi, I am using airtel service from last two month and my cell no. is [protected]. On 10th of October I sent request for activating Internet on my SIM and i got message from 121 that please confirm by sending message ACTGPRS TO 121. I did that. and i got message that I will be charged rs198 for this. But on 14th October i got message that I am reaching my credit limit. So, i called customer care and asked him that about details. He said that I used Internet dat's why it reached 1000. Then i told him that i activated 198 plan on my sim. He replied that this plan was activated only for 4 days and after that they activated 10 ps per kB plan on my sim. without sending any confirmation message to me nd without my premission. And on 19th of October, again I got mesage that I reached 3000rs so i should make immedate payment of rs 2000 otherwise they will disconnect my service. So, i called customer care again. and the guy Mr. Dinesh told me that this service is actived on my SIM from 14th October. Even i never sent any request on 14th. and if You activated this plan on my SIM then why don't you send any message so i should aware of this. Now i am contacting many person from Airtel and everytime i got bad response. One person Mr. Anoop kumar he spoke very rudely. Please give me proper solution otherwise I will file complaint against you. As I am having proof that on 10th of October, I got message from you that the plan of 198 has been activated on my system. And if I have credit limit of rs 1200 then how I reached 3000. Why not you disconnect my service at 1200 and informed me regarding that.

Hi

Airtel is one of the Fraud service provider in industry. First and foremost thing is avoid them . Why can't you go for BSNL, ther installation is absolutely free and they will charge very less on usage.

Right at the moment you can do one thing, you can complaint to TELECOM REGULATTION AUTHORITY OF INDIA (TRAI)and wait for their reply.
Then if it is not favorable, you can approach consumer court. But before that you can register a complaint with AIR TEL and get the complaint number. You can use that number in all your complaints, try to get the complaints, usually they won't give complaint numbers

Regards
Saju
[protected]@yahoo.com

I Did that. I spoke with Airtel customer care many times. Infact from yesterday evening I am continuously speaking with them but no one giving me proper solution and everyone saying different words. None has matching answer :(

My name is chandra shekher. I have airtel broadband connection[protected].
I disconnected this connection 5-6 months before .
The final amount i submitted to the airtel person who came to me at my office.
He gave me the settlement letter also.

But after then , every month i am continuously getting the call from airtel customer care for due payment.
i send also the scan copy of that settlement letter to "Amir.[protected]@airtel.in" on 15-september-2011 as customer care told me.
But today is 25-November-2011 and i am still getting the calls from airtel.

The customer care service is also too poor.
They don't have updates on the ticket because they call me twice or thrice in a day.

i am chandra shekher.
I had a broadband connection of Airtel[protected]. I disconnected that connection. First of all Airtel disconnected that connection after 1-2 months of request when they failed to convince me for continue the connection.

When the final amount of settlement bill came to me, i tried to submit the payment online. At that time i was not able to do payment due to some problem on their website www.airtel.in , also they send me the message that you can not pay online due to some problem.

After some time a airtel person guys called me for pending due. I told him to collect from my office. That person came to me on 23rd august 2011 and take away the pending amount. He gave me also the full and final settlement letter. He told me that information will update in 24-72 hours.

Till then every month airtel persons calling me again and again for pending dues. I send the scanned copy of settlement letter as they told me on email id "Amir.[protected]@airtel.in" on 15th September 2011 and 20th September 2011.

They didn't do any action on that . They only calling again and again for due payment.

Again on 25th November 2011 i send the email to nodal officer delhi and "Amir.[protected]@airtel.in" .

But nothing happens . They are still calling to me.

They are doing mentally harassment .

Dear sir,
I Mitesh Patel staying at dombivli user of airtel dth because of some resons i stop using dth but after some time i used to get a call from airtel customer care employee name Rashi from the no. [protected] to provide me offers recharge for six months of Rs 2100/- and get free for more six months, then i again call to confirm for offer is true or not they said yes the offer is valid.Now when i check and call back to airtel customer care they are totally rejecting for such kind of offer they have, and instead of six plus six months free they given me only six plus three months.

please do needful and take action for such kind of fraud offers.

Thanking you,

Mitesh Patel
([protected])

A owner of idea mobile number([protected]) is fraud me so can i find the name and address of the owner of that idea number plssssssssss

Airtel — deducting charges of pc secure anti virus .

Dear sir,
your company deducting charges 85/-Rs per month of L.Line no -[protected] since last year for your product like pc secure anti virus which I am not using.kindly refund/adjust those charges from immediate effect.
regards
M-[protected]

Airtel telecom services told me a postpaid plan that does not exist.After they converted my number i told them that their representative provided me with wrong information.They said that they cannot help it.When i said that i will complain about this in consumer forum they took some action and are ready to convert my number back to prepaid but are asking me to clear the balance amount.I am ready to pay the balance but the amount is exceeding as to what i have used.They are not even provinding me with the details of my bill.So please take an action about their fraudulent activity.
Thankyou

I had received the call from airtel from number [protected] regarding this issue on 23, 2012 4:58 PM and was told these are the charges for Bill Plan change.When I gave him the number and bill plan of my colleagues who also have placed similar request and have not being charged one time charges.PHONE GOT DISCONNECTED. Later in the day someone called Saraswati called me up and said these are the charges transferred from your old account number.I am not sure Who was telling the truth.I haven't received any itemized/Detail bill for this amount to verify.I want the complete bill for past two months to verify the details.
And the reason for : why the first person said me this is activation charge.
Regards
Nipun


[protected][protected][protected][protected]
From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com]
Sent: Monday, April 23, 2012 5:23 PM
To: Nipun Sharma
Subject: Re: [|BAL|Qrc[protected]|]


Dear Nipun,

Ref: Email dated 20 April 2012, expressing your concern regarding the billing discrepancy for your airtel mobile number [protected].

We wish to inform you that the amount of Rs.287.51/- has been transferred from your old account number[protected] on 26 March 2012.
Hence the charges are valid and we regret the infeasibility to provide you any reversal for the same.


Warm Regards Mohammad Kamran Nodal Office bharti airtel limited



[protected]Original Message[protected]
From: [protected]@cadence.com
To: nodalofficer.[protected]@in.airtel.com
Cc: nodalofficer.[protected]@airtel.in
Sent: 20/04/2012 08:44:21 AM
Subject: RE: [|BAL|Qrc[protected]|]

Why this onetime charges were levied in my bill. None of other employee who
had migrated the bill plan to corporate bill plan have been levied these
charges.

[IMAGE]


Regards
Nipun


From: Nipun Sharma
Sent: Wednesday, April 18, 2012 12:54 PM
To: '[protected]@in.airtel.com'
Cc: 'nodalofficer.[protected]@airtel.in'
Subject: RE: [|BAL|Qrc[protected]|]


Hi,
I asked to change in my bill plan to AIRTEL SPECIAL 199 CUG and
specifically mention not to change GPRS data plan.
But my GPRS plan got changed without informing me. Why this is so?I don't
expect this unprofessional behavior from Airtel.
Regards
Nipun


From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Monday, April 16, 2012 7:17 PM
To: Nipun Sharma
Subject: [|BAL|Qrc[protected]|]

Dear Nipun Sharma,

Ref: Email dated[protected], requesting for change of bill plan on your airtel
mobile number [protected].

Thank you for your mail to Bharti airtel. We are delighted to know of your
intent to avail our services and welcome the opportunity to assist you.

We understand that you have requested for change of bill plan from Super
Saver 249 CUG Plan to Airtel Special 199 CUG plan for your airtel mobile
number [protected].

We would like to inform you that your request has been registered with the
Service Request number43155989. You may quote this number for all further
queries with respect to your request. Our team will be contacting you on the
status of your request by[protected], 12:30 PM.

For your reference, the tariff for Airtel Special 199 CUG plan is attached.
You may also know the current bill plan details by sending an SMS with the
content as BP to 121 (Toll free).

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.



Yours Sincerely,
Waheeda Banu
Customer Care
Bharti Airtel Limited




[protected]Original Message[protected]
From: [protected]@cadence.com
To: [protected]@in.airtel.com
Cc:
Sent: 16/04/2012 02:55:34 PM
Subject: REGARDING CORPORATE PLAN - AIRTEL SPECIAL 199 CUG FOR MOBILE NO
[protected]

Hi ,


Please change my bill plan to Airtel Special 199 CUG with 600 minutes free
talk time. I am working for Cadence Design Systems and this plan is being
offered to our corporate. But Don't Change my existing GPRS data plan

Which is 2GB for RS. 100


Regards,

Nipun

These guys are the biggest cheaters in the industry. they activate a service of nowhere charge you, when you try to deactivate the service they say no service is activated on your number and then when you talk to the customer care they say yes we have deactivated the service. but for the next 15 days you are charged for the service which you don't want and then you try to deactivate the service and you deactivate it but its still there. You are charged for it and when you ask for the reasons Senior Executive Chandraneel Bandyopadhyay has to say "Sir it has been deactivated [protected]@, when i m calling him to tell i have received a push message a min ago. what else can be said for the great gambler THE BHARATI AIRTEL.

Yes, Airtel is one of the Fraud service provider in industry.On 24th May Airtel has deducted above Rs.80 to my mobile account without informing me.When i called them they said to me that i browsed internet that's why they charged me, but i am using Rs.149 2G internet data pack i recharged it 10th May and i had also mb.So who they wrong charge me.Even they are neglecting me when i called them.On 24 May they sent me a SMS when i complaint( Thank you for contacting airtel. Your request reference no. registered on 24-may-2012 19:54 is CWRCH[protected].)and also on 29th May they sent a SMS (Thank you for contacting airtel. Your request reference no. registered on 29-may-2012 19:53 is CBDMO[protected].)They didn't tell me that they get back my money and when I consulting with them every time they disconnect the calls.So Please help me.My contact no is- [protected] and my email is [protected]@gmail.com

I have been cheated by the service provider. I sent a portability message last month. In response to that message, one representative asked me not to go with other service provider as he was giving me my wrongly deducted amount and an offer of call rates. I accepted that. I didn't get my offer till seven days. I called and asked for the same but they refused to take my complain and to give my balance back. What should I do now ? I asked the head of the customer care call center also. He also refused to do anything for me and answered badly. His name was Hiren.

Respected Sirs,

My airtel Broadband Connection no.[protected]. I deposit an amount of re. 3300.00 against Receipt no. 10685 dt. 1-1-2011 PNS Telecom. But they disconnect my connection due to non payment. now they neglect this receipt & PNS telecom says our executive make fraud & we not liable for this receipt. we face problem & please guide me what i do. how i believe at any person

Piyush gupta
Gupta tech
13-14, Sector-8,
Urban Estate,
Karnal-132001
Mob: [protected]

my airtel number got converted into postpaid from prepaid, without informing me.

Dear Sir, I've recharged a 3G pack of 125 recently, which has been newly launched, the problem is that they are not giving me the 3G speed, as they've promised (7.2 mbps for God's sake) not even the normal 3G speed, they are delievering me with 10-19 kbps speed and I'm damn annoyed with this, I've called the customer care a dozen times but all they do is to cut the call in the midway, they've done it twice with my 2 different numbers, I've checked by recharging another number by recharging it with 125 but that one too didn't work, Please do something !

I did an online recharge of Rs.34 from http://www.airtel.in, there it was written that the recharge was for 75 local mins+ 100 local+national sms, but whenever i try to send any message or make any calls, my main balance account gets credited. I have tried calling airtel customer care three times about this matter, but none are eager to help me.

Namaste (joel_k12),

This is to inform you that your concern listed on 15 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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RESPECTED SIR,

I RECEVES A MSG FROM AIRTEL (AP-650001). 18september. that i will get fulltalktime on recharge of 50rs. but i dint get but when i called 121 customer care then i had a conversation with kiran and she talked with me very much badly. and said its my fault. plz call me on [protected].
plz take action on the airtel about msg. plz help me.

thank you

RESPECTED SIR,

I HAIMANSHU GOEL, I GET ONE MSG FROM AIRTEL THAT I WOULD GET FULL TALKTIME ON RECHARGE OF 50RS. WHICH WAS NOT CREDITED TO MY A/C BY THE AIRTEL CO. WHEN I CALLED THEM THEY TALK SAID ITS NOT THEIR RESPONSIBILITY AND WHENEVER I CALL NO ONE GIVES PROPER REPLY TO ME. AND WHEN I TALKES TO SINOAL CALLER KIRAN SHE ALSO TALKED VERY BADLY WITH ME.PLZ INVESTIGATE IMMEDIATELY.MY CONTACT NO. [protected].

THANK YOU
YOURS TRULY
HIMANSHU GOEL

I purchase two new post paid connection by Airtel in February 2012 with the cost of 4600 rupees.
Each sim card 300 rupees and for easy number I paid 2000 rupees each.
Till today 31st October these two connection did not activate, because Airtel they sold these two numbers to the third party.
Please tell me what do I do ?

till yet my money is not credited.

Namaste Mr. Kumar,

This is to inform you that your concern listed on 10 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

Further to our discussion dated 10 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We would like to inform you that your concern listed 10 June 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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My name is Sanjay Sukumaran. I use Airtel mobile service. My mobile number is [protected]. On 5/02/2014, Airtel deducted approximately Rs160 from my account. I contacted Airtel customer care and I talked to two customer care executives and both contradicted each others statements about the deduction details . Their common claim was I used mobile Internet but I visited just a couple of web pages without downloads or videos and its highly unlikely for such amount to get duducted and I checked the last 5 usage details and it was very less so I want to file a complaint against them for unfair trade practices or unscrupulous exploitation of consumers.

My name is Sanjay Sukumaran. I am using Airtel mobile network. My number is [protected]. Airtel deducted approx rs 160 from my account. I contacted the customer care twice and both the executives gave contradicting deduction details and the common point made by them was internet usage but I have opened just a couple of web pages and it is highly unlikely that could have led to this deduction. I want to file a complaint against airtel for unfair trade practices or unscrupulous exploitation of consumers

My balance was deducted Fraudulently for activation of 3G data services. However, when, i complaint at 198, then they gave me unreasonable excuses. Further, my airtel no. is [protected]

Hi
I tried to recharge my phone but I&#039;m unable to recharge due to your network service down. My internet pack Will be over from tomorrow and I no more Will be able to use. I&#039;ll lose my remaining MB too. I raised a complaint at 121and they didn&#039;t listen. First they told me that our site is down and in next 2min they said the problem is at your End. I tried so many debit and credit cards to top up but in vain. The problem is not at my end at all as I never face this issue before. Your customers service is pathetic. Please advise them not to disconnect the phone while I&#039;m talkin to them. They did it with me. They told me they are going to transfer my call to someone and then disconnected my call.
I told them to give me some MB or increase validity of a day. I wasted my money speaking to customers service but didn&#039;t listen to anyone.
I recharged today my airtel mobile and it was supposed to give me 1gb with 30days validity however I got 625mb with only 18days validity. I need my money back or I need my promised allowances with complete validity it was suppose to.

HI
WHEN WE DO A WRONG RECHARGE FOR OTHER STATE CUSTOMER THE FRAUD COMPANIES AIRTEL, VODAFONE, IDEA NOT RETURN GIVING WHAT IS THE BENEFIT FOR THE FRAUD COMPANIES

BSNL AND RELIANCE ONLY RETURN ANY STATE CUSTOMERS RECHARGE REVERSAL

AIRTEL, VODAFONE, IDEA BIG FRAUDS ALWAYS CHEATING LIKE THIS AND ALSO ACTIVATE VAS without knowledge of customer

WHO RESOLVED THIS PROBLEMS??????????????????????????????????

TRAI GUYS ALWAYS SLEEPING THEY DONT TAKE SINGLE ACTION THESE COMPANIES AS OF NOW

I
wish to complain about Fraud done by your Company relating to the purchase of 2 &quot; Airtel 4G connection&quot;.I am complaining because my 4G connection is Disconnected. To resolve this problem, I would like you to IMMEDIATELY restore my connection number &quot;[protected]&quot; &amp;amp; &quot;[protected]&quot;.When I first learned of this
problem, I contacted the HELPLINE NUMBER [protected] at your
company and was told that nothing could be done about my problem, as the payment was overdue for the last 3 months.
I
believe that this response is unfair because we had purchased the
connection against an advance payment of 6 months for an amount of
Rs.6735/- in favor of &quot;R K M Communication&quot; through cheque on 15.10.14 for both the connections separately.I would like a written statement
explaining your company&#039;s position and what you will do about my
complaint.I look forward to hearing from you as soon as possible
to resolve this problem.

i am Jitendra Jaiswal And my number is [protected] i have requested to port in this number to airtel around 3 months ago an agent visited my home and provided me an sim card i have submitted 250 rs. to him as security money and he did not provided any receipt for same after few days i got a call and got to know that verification is unsuccessful i requested to return my money but i did not get till now.

&quot;[protected] Rohit &quot; this is the agent who is making me fool. Since last 3 months whenever i call him he say i am sending your money right now but he did not sent i have many call recording of conversation with him i also complain to Airtel for same but did not get response so i am requesting you to take action against company.

i am Jitendra Jaiswal And my number is [protected] i have requested to port in this number to airtel around 3 months ago an agent visited my home and provided me an sim card i have submitted 250 rs. to him as security money and he did not provided any receipt for same after few days i got a call and got to know that verification is unsuccessful i requested to return my money but i did not get till now.

[protected] Rohit this is the agent who is making me fool. since last 3 months whenever i call him he say i am sending your money right now but he don&#039;t do anything i have many call recording of conversation with him so i am requesting you to take action against him.

we had paid amout to the authorised airtel worker to change prepaid to post paid ...the person never turned up and does not recive the call too...we had infromed and also complained to airtel few time . we have not found any reply still now. its been 3 moths and no reply!

I started using Airtel postpaid from last 8 months. There is a plan called myplan in which they issue points which we can adjust according to our needs. There&#039;s a option for isd use in which we get 6 isd pulse for one point. I was using that from last eight months and they were charging me for it over and over again and I use to call there costumer care for its wave and they do it everytime. For 8 months this process took place and every time they use to tell me that it&#039;ll not repeats and they apologise for that. Now after eight month after getting frustrated I thought to speak to someone who is senior in that department, he told me that &quot;Sorry sir, this offer was only valid for UK landlines and this should me told by us eight months back and from now onwards you&#039;ll be charged for it.&quot; I&#039;ve used some pulse for this month also and he told me that you&#039;ll be charged for it. Isn&#039;t it a fraud?

l had already complained thrice at airtel grievances and thrice the complaint was closed without any action . I had also been to customer care center and there also no action was taken.
My Complaint Ref Id is AM[protected].
My complaint is as follows, I had activated a net pack of rs 149 whose validity was till 12 am of 28th. At around 10:56 pm my balance was around 106 mb and 120 rs. I downloaded a video of 90 mb and my balance at around 11:10 was 20 mb and rs 3. I called your customer care thrice and thrice the phone was cut. please help .

l had already complained thrice at airtel grievances and thrice the complaint was closed without any action . I had also been to customer care center and there also no action was taken.
My Complaint Ref Id is AM[protected].
My complaint is as follows, I had activated a net pack of rs 149 whose validity was till 12 am of 28th. At around 10:56 pm my balance was around 106 mb and 120 rs. I downloaded a video of 90 mb and my balance at around 11:10 was 20 mb and rs 3. I called your customer care thrice and thrice the phone was cut. please help .

This is to inform you that last i made a 3G data recharge of Rs. 255/- and the data which was given to me was 650MB instead 1GB. when i asked the vendor he told me that he do not know about that. after that i called customer care and he replied that the rates have been changed. but the very next day i received a message from airtel which says 1 Gb in Rs 255.
i also mail to gopal vittal ceo of airtel but he also didnt responed.


Please check on this fraud.

Namaste Mr. Goswami,

We would like to inform you that your concern listed 10 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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You need not to worry! Those Pakistani scammer cannot do anything with these missed call. They are waiting for you to call back. Don't call back. But if you call back - Then game over!!!

Namaste Yog,

We would request you to kindly ignore these calls and messages and don't revert on such types of messages and calls. For more information please refer this link http://www.airtel.in/important-alerts/.


Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel India — internet service

i had recharge rs.450 for unlimited internet services for one month.it is activated on mobile but when i go for net connect displayed on my mobile screen "packet data connection not available" and "link not available".Many time i have call costumer care every time they say "from here there are no problem". also iried to call nodal officer but every time he recieve and speak "hello" and disconnect call by him.I have lost more then Rs.50 for calling.my mobile no [protected].i think they are cheating costumer.because i hade recharge on dated 30/10/2009 it is for one month it will expire on dated 30/11/2009 i have lost 7 days allready.

Namaste Mr. Mishra,

We would like to inform you that your concern listed 10 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel / Bharti Broadband — REFUND NOT RECEIVED --3MONTHS

I have opted for Bharti Broad Band services, the sales guy who visited my place promised me to get it done with-in 2 days.
On complition of all formalities he revised his commitment and says that the hub is choked it will atleast take 4-5working days.

I waited alomst for 14 days but all I got was never ending excuses.
finally I asked for refund of money; and till date all i have from there side is 10-12 days time................ ITS BEING 3 MONTHS NOW.

I would advise anyone going for bharti/airtel connections please ask concern person to check availability of port first.

Airtel Broadband — Non Installationa and no refund

Airtel is getting sicker with its field sales officers making it difficult to trust the brand. I Paid installation amount of 1000 on 6/12/2008 and was told later that the junction box in my area is over loaded so they have applied to the corporation for retrenching and laying a new line... I requested them to refund the money as they are uncertain that how many days it will take to finish the job. One month has passed by and there seems to be no response from them and seems somebody needs a good push to do the job in airtel...

be aware of the field sales officers...

i had payed for the connection as advance of rs 500 but thry asked time for 10 days for the connection after that they told that there is no service in ur place so i cancelled the connection but now also the adcance amount is not refunded iam waiting for the amount for past 2 weeks i had waited for the connection 10 days totally 1 mounth but there is no response every time i call them they r telling wait for 2 days

Airtel — Extra amount has been paid.

Sir,

This is Benny Jaison here. My airtel number is [protected]. And I am using this number for past 1 year. During the month of October 2008 i was asked to pay Rs. 129/- extra for using internet. But to say the truth i am not using internet and i did not use the internet in the month of October. I had already raised this complaint to customer care and i was advised register this complaint. So I kindly request you the look forward in this complaint and reduce the amount of Rs. 129/- within 24 hours possibly.

Regards,

Benny Jaison.

I am using Airtel Campus plan for last 6 month, my plan is changed to plain plan even though i have validity up to 30 August.They are saying that my tariff validity is over and if i extend my plan with recharge of 156 Rs/ then my plan is going to change according new campus plan

AirTel — Extra amount not refunded

Hi,
I had a postpaid no from Airetel ([protected]). I disconnected the no 3 months back but I had paid an extra amount of Rs 500 against the no earlier. I was told that the amount will be refunded back to me via checqe but i never got the amount back.
I had to call Airtel 10 times in the first place to get the no disconnected. They took 1.5 months to disconnect the no and the billing continued till then since i already had paid extra amount. Its more than 2 months after disconnection and i have not recieved the amount back.
Every customer care executive has a differebt story to tell, their is no coordination, no process. Rs 500 is not a big amount but the amount of frustration it causes the customers to call their customer care and get a work done is terrible.

Thanks
Vineet

Airtel Broadband — Refund not received

Hi,
I have paid Rs 800/- for installing Airtel broadband at my home. However, due to shoddy construction work the Airtel guys did in our society, the Society's chairman denied them permission to continue. Since no installation was done, we demanded refund of our advance. However their salesperson Rakesh Gupta is giving vague answers and so far we have not reeceived the refund.

Pls do not go for Airtel broadband guys.

they are krap!@#$%^

AIRTEL/BROADBAND — Refund Not received

Hi, This is Amit Verma.
I had applied for an Airtel Broadband Connection on 12th May 2009 from Chandigarh. I gave Rs 850 for the activation of service. I told my proper address to the airtel executives.At that time they said that they will activate the connection within 1-2 days but they take more than one week for this & when they come to my address they said that they have to take PRI lines from very far so it is not possible to give you this connection and the amount will be refunded within 1 month but till now i have not received any refund cheque, so kindly look into the matter.

AirTel — No refund of excess amount paid

I have Airtel post paid connection, recently changed the bill plan. Before changing the bill plan i tried online payment for my last due, i got an error then tried again again error. But amount got debitted from my acount twice.

its happened on 4th sep09, Still i am not able to get that ecess amount reversed back.

The problem is regarding change in my validity talk plan and Gprs charges.

On[protected] I recharged by Rs 99 to get 100 mb data usage and before that I recharged by Rs 65 on[protected] to get 50ps min as STD charges.

The problem arose when I recharged again with Rs 99 on[protected] to get 100 mb back but every thing changed

My talk plan changed to 1p sec validity changed to 2010 from 2012 and I didn¿t get 100 mb usage also


I tried to reach customer support on[protected] and they replied that I will get a call by today itself


i.e.[protected] by 2:30pm and my old plan will be regained but nothing happened like that. And moreover


I didn¿t received any SMS regarding change in charges of GPRS plan


This is what not expected from brands like AIRTEL.

Now What I want is to get my Talk Plan Validity and Internet Usage back ASAP.
i have already written to nodel and appleat officers mumbai but zero and totallu un professional response i got .

Kindly Revert.


Thanks and Regards


Rubal Agarwal



Mob: [protected]

Airtel — Refund of Amount & Starting my plan

Dear Sir,

my mobile no. [protected] name makarand
i have started my plan of Rs.66 (on 28dec209) so that my call rate get reduce for one year and suddenly it was stopped on 4th feb. i'll contact the customer care on that day they register my complete no is.[protected] and told me that it will solve on 9th feb. but it couldn't. after that i'll gave another complete no is [protected] and told me that it will solve on 15th feb. till day it is not solve. i'm not getting my benefit of that plan and also paying more money on each call. deposit that extra money on my acc and start my plan. also explain me that how will you give compensation of this 16 days...

Airtel Broadband — Excessive Billing For no Service

Account no (Landline Number Associated):[protected]

Initial Service Request: 34100006, 20-June-2010
Cancellation No: 34798622


Issue:
Movement of broadband services for current address to 443 Windsor Greens, Sector 50 Noida.
Service request logged on 20th –June,2010, Number3410006. I got an SMS that we will get back to you by 22-Jun-2010 by 10:29 :01

That day it took 40 minute to log the request. Then no follow up after that.. I called in today and spoke Yashwant and Anwar. I was told that airtel cannot service the new premises. I was asked to cancel the service request from today date and be billed till 8th July.

I have multiple issues with this:
1. When I put in the request on June 20 and Airtel doesn’t service my new address why should I pay for the extra 20 days or so
2. I paid an initial advance of Rs 1500, which I expect would be reimbursed as Airtel doesn’t service the new address.

According to the resolution provided by AirtelI am totally baffled on various counts:
1. Pay for services which you couldn’t provide
2. Why should I have to do multiple follow-ups for your deficiencies when no one last bothered to call me for the last 20 days. I cant help but wonder is the service I pay for or the hassle I bought in the name of Airtel Broadband

Airtel Broadband — Refund not received since 2 1/2 months

Hello,

This is Kameswara. I have applied for broadband about 21/2 months back. My application number is CHF 1019231.

As there was no feasibility at my home to provide the connection, I was told that the connection is not possible and my amount would be refunded in the next 2 weeks.

This has been happening since 2 months like this. I use to contact them and they reply that it takes 2 weeks again. Every time I send the mail, I just get the same response as below:

(Dear Customer,

Thank you for contacting Airtel.

You have expressed concern regarding the delay in refund for your Airtel Broadband number.
We request you to dial[protected]toll free from respective landline) for queries regarding your Broadband/Landline number and
For further assistance, mail us at [protected]@airtelindia.com.)

I am really frustrated to follow up also. I am really suggesting my friends also not to go to airtel for any services. It is such a sucking company.


Please resolve this issue immediately and get my amount of Rs1000/- refunded.


Regards
Kamesh
[protected]

Airtel Broadband — refund amount

dear sir,
my name is Anuj yadav. before three month, i called to airtel for broadband connection. One of your sales executive came to my home and told the plan. I paid him 1650rs for three months in advanced and he told that within 3 days my connection will be activated but still i didn't get any responce from airtel. Apartform this i have complaint many time in your customer care and they told that there is no space in your colony for new connection and they also told that my money will be refunded within one month. But since that day ididn't get any responce from your company side.
I called many time to your executive who came to my home and took payment,. now he is not receiving my call.
Name of subscriber : ANUJ YADAV
Add.: 16/1, malvia nagar. indore
Amount : 1650rs
Name of sales executive : Mr. firoz Khan
Contact no. of sales executive : [protected]
Receipt no. of payment : 813
SAF No. : 2414841
Date of payment :[protected]
complain no: 34624852

Airtel Broadband — for excess bill as concerned

sir,
i am maya sisodiya, i had an internet connection for which my id is 4058168_dsl.

i've to complaint for the excessive billing amount charged by you,i'd a limited plan of 599,but my bill had been charged for rs2,533.99,which is more then enough to pay.where as no any extra downloading has been done by us,and no any welcome call has been recieved..
so i m requesting to you to please check out my account,and consider my amount,according to the plan.
maya sisodiya
[protected]

Airtel — Plan changed

My plan was changed without my permission and after doing so many followups
with Airtel I still do not land anywhere.
Tried dropping an email to the Nodal Officer of NCR, and the response I got was unacceptable.
I am really upset with the service i received in regards of my land line :[protected].
Some one by the name of "HEMANT" dropped mail to change plan against my number - and Airtel - Willingly did the same. Then they give me a call stating that the plan has been changed. When I told the guy that I never requested for the same - he said "I am not asking - I am informing" and in case I had any issues, I could call Customer Service.

I have been tracking customer service since then, but no result.
Its been 5 Years now, since i am using Airtel's services. My mobile phones, DTH and Land line are all Airtel. If this doesn't sort out , I am going to disconnect them all and change the service providers. Also, I shall get better plans to all my friends and get them migrated over to other service providers. I have already told this story to some of my friends who wanted to take airtel's service and am going to do so in the near future as well.

Here is the Nodal Officer's mail. I thin they didn't even go through the mail properly - Leave inquiring about the situation :

Dear Ms. Sharma,

Thank you for writing to airtel and the opportunity to assist you.
This is in reference to your e-mail dated 27/04/2011 to our Nodal office regarding plan migration confirmation for your airtel fixed landline number [protected] .
We regret the inconvenience caused to you in this regard and the delay in responding to your email.
As per services request number 13152723 ,your plan has been migrated from DSL Home 649 (256kbps) Retnal Plan Package to 97946 - Airtel - Mirror 899 DSL Combo @ 1p/1.2p /sec UL (1 Mbps/256 Kbps) Plan Package and same has been charged on pro-rata basis.

Further, after telephonic conversation with you on 12/03/2011 and confirmation for the same your plan has been migrated.
Further we would like to inform you that the current outstanding is Rs.1060 towards invoice dated 09/04/2011 .We would request you to make payment against your current billed amount.
We hope that we have been able to assist you suitably. Please do write in for any further assistance.
It is our privilege to have you as our valued customer and we look forward for a long and fruitful association with you.
Assuring you the best of services.

Warm Regards,
Shweta Das

I will get out of Airtel.

bharti airtel india — limited Broadband excess

My number is[protected]. I am sick and tired of complaining again and again. Please check my records of complaints in the last two months.
My internet connection doesn’t seem to work and I keep getting the limited excess message very often. I am shocked and surprise of the broadband services provided by airtel with frequent disconnection of broadband and landline.This is serious pain. I have invested lot of my time, energy and money and just to raise and complaints. It appears you don’t pay any heed. I am paying my money to get the services of internet not to RAISE COMPLAINT WHICH NEVER GET RESOLVED.
This very frustrating for the customer who has an impeccable paying record and in return not the getting service for which the money was paid. Either correct it or admit you are incompetent and refund all my money

Airtel — Broadband connection denied but amount not Refunded

Hi,
This is complaint regarding Airtel. On june 16th,2011 I did payment of INR 800.00 to Airtel for broadband connection at my place. After continuosly following up for 9-10 days, i was finally told that connection can't be provided and my money will be refunded within 7 working days and Airtel customer support will call for same.
As of now(8-July-2011), its 14 working days passed and no one from Airtel has contacted me. My complaints are:
- After follwing up for 9-10 days, I was told that conenction is denied. If I would have not followed up, nobody would have care to inform me. This is pathetic customer support provided by Airtel.
- After disappointment of not getting connection, nobody from Airtel called me up to refund my money.

Please assist me in getting my money refunded from Cheaters(Airtel) who think they have monopoly over bangalore.

Customer Enrollment Form # 253806

Thanks,
Vivek Singh
Email: vivek.[protected]@gmail.com

Airtel — Refund of excess amount & installation

Today it is the 28th August & still my problem has not been resolved, on the 19th August, I paid Rs 11990 to Vritinfocom online by HDFC credit card, actually I was to pay only Rs 1199 for an Airtel DTH new connection, however it’s a mystery how Rs 11990 got debited from my HDFC credit card.
The Vritinfocom paying website was given to me by a person supposedly known as Lalith after I contacted the Airtel customer care for a new Connection for my Pondicherry residence.

On the 22-8-11, a person was sent from their Pondicherry agency for installation & was told that I would be given a customer id soon after installation & the connection would start working within 2 hours, however now more than 24 hours have passed after I have put on the set up box & it is still not functioning.
On calling the local Pondicherry number who are responsible for installation I was told that they are helpless as they were given an old voucher number which is already being used.
Since then I have been calling all their customer care & Vrithi mobile numbers but nobody is responding. Infact the moment I mention Vritinficom to the Airtel cc, they immediately disconnent or plead helplessness.
After I repeatedly complained by email, I am getting calls from various numbers saying that they will resolve my problem but nothing has been done now for 10 days.
Now I have 2 issues against them.
1. Excess amount paid has to be refunded.
2. They have to give the connection.
Is it an unholy nexus between Airtel & Vritinficom to cheat the gullible public? please help.
Sharada

AirTel — Refund not sent

This is in reference to mobile number [protected]. I have the following concern:
I had inadvertantly made an extra payment of Rs. 2455 in the month of January and also filed a complaint at 121 regarding that. I was told that my refund can not be processed and i iwll have to get it adjusted against my bill which means i was expected to wait to get the adjustment done for atleast three months, expecting the bill to be atleast Rs800 for each month. After a lot of time wastage on the calls with supervisors and their supervisors, i was told that the check will be sent. I never received the check. I called again in mid Feb and was told that the check was returned to airtel and they will be sending it again. Now it is 17 april and i still dont have money in my account. My bill is 1800 for which my connection has been disconnected.
I wrote to the nodal officer and was hung up on by some executives and others kept on repeating that I need to give some indemnity bond for the check.
I have some questions regarding this:
1. Why was I not told by the first executive that I need to give some bond to get my money? After three months of this ordeal i get this information.
2. I confirmed to the customer care representative twice that my address is in Chandigarh, but he never asked me to get my address changed from Patiala to Chandigarh. This information was again given to me on 26th Mar.
3. I am highly disturbed with the conduct of the people i spoke with in your organization. One of the ladies I spoke with 'Rashmi' was very rude and hug up on me. She told me that she doesnt have time to waste on me. Courtesy is a distant thing, they dont even know their jobs. Every person I spoke with gave me different information.
4. After three months of constant effort to get my money back, I am being blamed for not following the process. Did I not follow the process when i made a call to 121 to register my complaint?
I have spent atleast 15 hours on phone trying to talk to someone who will get me a resolution and this is what you offer me after three months. I have had this number for a while now and if the records are checked, one can see that I have made all my payments on time. Then why do I have to wait for this long to get my money back?? It was a lax on your part that the check dint reach me. You still have Rs. 2455 in your account which rightfully belongs to me. I would request someone to take care of this as soon as possible.
Manju
[protected]

Namaste Mr. Agarwal,

This is to inform you that your concern listed on 10 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Need assistance as soon as possible.

Namaste Mr. Agarwal,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — reduce in validity

my self tanuj mittal.i have taken my airtel connection in september 2008.that time i made my number([protected]) life time.but after 4 months it is showing the validity of an year only.pls made a solution of my comlained.i have also visited to the dealear and shopkeeper but they are not showing any response.
thanks.

AirTel — balance reduce and booster not update

14th dec i put a booster pack 49 its msg booster 6000/month for three month but my first month belance finished on31st jan tht time not update my 2nd month msg belance and my main belance 8rupees detected for my msg... so i inform to customer care excute he askd 24hours time but no update so many times i inform to coustemer care thy wont gave praper rpy and thy band my 198 service also so plz solve my problem...........

Airtel — Regarding booster

I have put 195 booster in Airtel this month.In this plan,the tariff is for airtel to airtel network it is 10paise and for other networks it is 30paise.But before 4 days i didn't change my plan but they changed my plan of 1paise per 1second.I complained to the airtel customer care thrice .They didn't give any proper response.So do favour for me as soon as possible...
Saravanan

Namaste Mr. Surya,

This is to inform you that your concern listed on 10 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Surya,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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AIRTEL DIGITAL TV — not get on

sometime airtel box light show green led but most of the times it shows red led .we are not able to see the tv programs from last 2 days if you can help us on phone my mobile no is [protected]

AIRTEL DIGITAL TV — Not Connected with TV

Dear Sir,
I am Chhaya Patel.
My Register ID [protected].
I am so much worry about your Service, B'coz from ladt 5 days i called many times on 12150, [protected], but every personal speak faluse to me... not getting right answer.

I m so much disatisfied wtih your service....
The real problem is The communication Between TV & Digital TV is not done, means on tV screen is Blank no any message or picture.

My complain No is-5026845.

I want to solve this problem as soon as possible.

I want to reback the money in add to next days means the money will run for 26th Jan 2011 but i request that pls add the money to next 5 or more days ( Boz still the problem is not sloved)


Give me reply with Positive Action....

i am waitimg for your reply......

Thanking you

Chhaya Patel
[protected]

Hi
I am anish I booked for an airtel DTH on 13-Jan-2011, and also I gave the full amount at the booking time. After 9 days they installed the Airtel DTH. But now they are not enabling the customer id. So we are not able to watch any programs. We contacted the area executives and they are also not responding now.
So kindly please take all your belongings (dish and setup box) from our home and return the 1750 amount ASAP. We are not interested to continue with your further service. Frankly this one is the utter waste service that I have ever seen. I am from Chennai, shollinganallur area.
I took the connection from the following agent
Jayam Enterprises
P.No. 16, D.No.5, Valechery Main Road, Rajakilpakkam, Chennai – 600 073.
So please do the necessary arrangements to clear our belongings from our home and return the amount.
Regards
Anish

Airtel DTH — Technical Fees

Respected Sir Madam

I have Airtel Dth and the customer Id [protected]. Due to some technical problem my dth is not working and when i filed the complaint at customer care and they are demanding Rs100/- for technical support.i just want to know why i will pay to them ??
Airtel in all respect just want to earn money. this my request to the concerned authority to check the whole matter..
thanking you

i got call from airtel dth and satisfied with their services.

Sir My Self Maulik Shah, I am Grand Son of Mr. Ramniklal G. Shah. My Customer Id is [protected].

We are sifted before 9 Days from Ahmedabad to Surat. We Disconnect our Airtel Digital Connection from Ahmedabad. We apply for Re-Connection in Surat on 4th June '2013 with complain No. 30922945 but No solution from the Company upto 8th June '2013. After I again Complain for same Problem and also mail to [protected]@in.airtel.com, [protected]@in.airtel.com, compliance.[protected]@bharti.in, [protected]@in.airtel.com, [protected]@bharti.in, [protected]@bharti.in (AT top Level). My connection was Re-Installed on 10th June '2013.

After Reinstallation of Connection it was shown my Balances go to negative with Error code No. 6 and at that time it is susspended but there are shown my balance is Rs.42.67/-. After this problem i post another complaint for that and up to till time my complaint is not solved. Higher management also not reply for my complaint and also customer care center aslo no proper reply and phone disconnect. My balances are also deducted day to day. i am totally helpless, I want to need your help.

Please Help me. I awaited your reply.