[Resolved]  Airtel Wireless Internet — very very poor service and fraud

airtel wireless internet — wrong and flooded bil

hi,
I was a wireless internet customer from airtel with usb modem having 350/- plan of 500MB free download. my bill was calculated outside the billing cycle and even for no use after disconnection of service they produced the months bill. very very unaccountable method to fetch money from customers. the service offered was unable to run the browser window and then also kept charging rs 5/- per attempt. i took the matter upto their all top channel of complains, till date no one responded.
prakash
[protected]

Airtel Wireless Internet — incorrect billing

hi all,
I have been the subscriber for the airtel wireless internet services for last 10 months. I have suffered a huge amount of one of the bill to Rs2700/- where as my plan was for Rs350/- and (500MB) data free. these people started billing the amount outside the billing cycle of a month, and amounting to a huge manipulation. when I complained to customer care miss Sapana Kapoor she responded to clear the issue but till date nothing have happened. even worst to this is informing to their nodal officer and appellate there is no remedy. still I am wondering to have the solution intending to clear my dues. Also the service is so worst that One shall be bound to terminate the service.
..prakash

Airtel — Unaccountable Bills

I have taken Airtel datacard connection initially with unlimited plan(Rs.999/- per month) with my credit limit as Rs.1750/-. For the first month bill I got bill amount as Rs.840/- I paid Rs.440/- then in the next month during my usage suddenly my datacard connection got suspended.I called up Airtel Datacard customer care and enquired and they said "You have exceeded your credit limit by Rs.100/- so we have suspended. When you pay the amount we will reconnect your datacard number". Then I immediately paid my bill and got my connection back. Within one week of that issue I changed my datacard plan to Rs.350/- per month with 1MB of freedownload and additional charge of Rs.5/- per KB download. In the meantime I did not get any intimation of my billing. But after the month end they say that my bill amount has come to Rs.12000/-. My credit limit is only Rs.1750/- and how can I get such a huge amount as my bill. Even if I have used in excess they should have suspended my connection when my unbilled amount has exceeded the credit limit. They did not do that. I was also not given any intimation so for and only today(09/06/09) I have received a call from Airtel side for my bill payment. I can not pay for their carelessness of not suspending the number when it exceeded the credit limit. this is my issue.

airtel wireless internet connection — poor service

i have an airtel wireless internet connection. i paid 3500 for the connection+device

according to device manual device will give speed up to 236kbps

but in real it gives 20kbps

and the company not ready to take back the device

plz help me

my id [protected]@yahoo.co.in

Same in my case also

I've taken USB Modem on 29th Aug 09 from Bannerghatta Main Road Airtel office Bangalore by paying Rs 4000 ( four thousands)

On 10th Sep 09 connection has suspended without my notice when i contacted Airtel customer care they intimated me that Verification department ordered them to do it.

Then i requested Airtel department for Verification Customer care lady informed they will be coming my home on Saturday (12th Sep) so i was waiting for them from 10 AM to 7 PM nobody came

Sunday holiday, so called on monday directly to Venkat - (USB Model Sales guy Airtel) - Bannerghatta road where i got the hardware and SIM. he suggested me to contact nodal officer Meenakshi

On 14th sep 2009, Afternoon at 1 PM Airtel verification executive came to my home done the verification and took my signature and promised me that SIM will be activated in another 3 hours time. as promised i got my internet conenction back at 7 PM in the evenning same day.

On 15th Sep 09 again it's not connecting when checked with Airtel they are again telling verification is not done. so outgoing has been barred . then who's the person who came to my home on 14th Afternoon, ?

Complaint no :[protected][protected] TWO COMPLAINT NUMBERS

I feel Airtel is un organised company more over they are buggers better don't fall in their net
Please go for Reliance or any other wireless internet providers, you may feel slow internet connection but toruture & outgoing proof you will get

Friend atleast you have some connection see my case

(OPTION IS WE NEED TO COPY THIS MESSAGE AND SEND IT ACROSS TO OUR FRIENDS ON DAILY BASIS SO THAT PLEASE WILL AWARE ABOUT AIRTEL THEN THEY WILL TAKE A GOOD DECISION PLEASE COPY AND FOWARD ALL OF YOUR FRIENDS)

I've taken USB Modem on 29th Aug 09 from Bannerghatta Main Road Airtel office Bangalore by paying Rs 4000 ( four thousands)

On 10th Sep 09 connection has suspended without my notice when i contacted Airtel customer care they intimated me that Verification department ordered them to do it.

Then i requested Airtel department for Verification Customer care lady informed they will be coming my home on Saturday (12th Sep) so i was waiting for them from 10 AM to 7 PM nobody came

Sunday holiday, so called on monday directly to Venkat - (USB Model Sales guy Airtel) - Bannerghatta road where i got the hardware and SIM. he suggested me to contact nodal officer Meenakshi

On 14th sep 2009, Afternoon at 1 PM Airtel verification executive came to my home done the verification and took my signature and promised me that SIM will be activated in another 3 hours time. as promised i got my internet conenction back at 7 PM in the evenning same day.

On 15th Sep 09 again it's not connecting when checked with Airtel they are again telling verification is not done. so outgoing has been barred . then who's the person who came to my home on 14th Afternoon, ?

Complaint no :[protected][protected] TWO COMPLAINT NUMBERS

I feel Airtel is un organised company more over they are buggers better don't fall in their net
Please go for Reliance or any other wireless internet providers, you may feel slow internet connection but toruture & outgoing proof you will get



Regds
Aravind
[protected]

hi every one I persued the top level in airtel the flooded bill of 3300/ was brought reduced to 1300/- and finally cleared.

Airtel is acting like a bunch of thieves always on the prowl to con unsuspecting people of their money.I bought a device from them on their promise that i would be getting speed in excess of at least 100kbps but all i get is 10-20 kbps!!! Their customer care is one of the most inefficient and ill equipped organization as anyone is likely to come across.They create more confusion than rendering solution.Now fed up with their pathetic responses and snail pace of the internet speed i tried to get my refund. But the are not ready to take back their piece of equipment and return my money. If they are not capable of providing a proper service why the do they get into it. Airtels service really sucks.They are so at bad at everything. I wish they operated in the US or some other European country where people would have dragged them into the court for providing wrong information and would have made them cough up in millions as redressal.

its all true that the internet speed is worst because of number o[censored]sers...
i am completely agree with this person...
i had experience of 2-3 yrs with airtel...
if possible never go with airtel internet..

I had been using Airtel's wireless internet for 2 years. I had been living in Chennai and I had recently moved to Mumbai. I was very happy with their service in chennai. I used to get around 300kbps consistently(I even used the connection to work from home for my project). Incase of any complaints, I found that they were quick to act(I called with a complaint in the morning and the guy was in my house by afternoon).

Now comes the Airtel experience in mumbai. The moment I arrived at mumbai, I found that instead of the 300kbps, the speed is usually 0 or 1 or 2 or 3Kbps. Even google.com(the lightest page in the world which used to come in a second even in the old bsnl dialups) doesn't load at all and my browser always reported that its unable to connect to the internet. I tried calling up the 121 number and reported this. The guy who attended the call had the nerve to tell me that its my fault for not being in the area where they have "perfect coverage" and that airtel WON'T give more speed than whats available. In other words, the person just asked me "[censored] off". I tried escalating to the nodal officer and for this speed issue, till date, the nodal officer has not responded to my mails and is always unavailable on call. It has been 8 months. Going to any of the airtel outlets is of no use. I did try that. The people sitting there seems to think that they have the right to be extremely rude to customers. I was shocked to see the "get lost" attitude towards customers.

I cancelled my existing plan and moved to the minimal plan (Rs. 25 per month) hoping to use this connection when I go back to chennai.

Airtel — Speed of airtel wireless internet

I have a airtel connection, [protected], when my brother was using it he mearely recharged it with 5 rs data pack, and the speed was ok.no problem in opening the page, when i started using it i got it recharged it for 2 GB data , and now the speed the connection is just miserable,