[Resolved]  State Bank Credit Card — Amount Debited for Royal Sunderam Insurance without concent

Dear Sir,
State Bank offered me a free credit card no.[protected] before 5 years.With the card
they send a Royal Sunderam Insurance Alliance Co's health cash policy. They started policy premium deducting through my credit card.Every year I have paid all premium as per SBI's monthly credit card bill.When in 2008 , I sent a claim to Royal Sunderam they rejected it.After many call and
mails atlast they settled it.But I Lost trust on Royal Sunderam Insurance and Immediatly I contacted
State Bank and tell them not to renew the policy in the month of November 2008 and again in December 2008.But SBI officer told me to continue for because my renewal was on October 10,and he assure me he will not renew in 2009.At that i infoormed and requested him not to renew the policy
without my concent.But again this year they debited Rs 5491/- through my credit card in Otober 2009 without my knowledge,I immediatly wrote a mail to SBI , they did't answer my mail for nearly one month. Yesterday they mail me that the Royal Sunderam Insurance company is not ready to reverse
the premium amount to SBI, and hence I have to pay to SBI credit card.I am attaching my emails details herewith
What should i do?
Ramnath B Chintamani
_____________________________________________________________________

From: ramnath chintamani <[protected]@yahoo.com>
Subject: Fw: Re: SBI Card Monthly Statement for Account Number: [protected]
To: "STATE BANK" <feedback.[protected]@ge.com>
Cc: "ramnath chintamani" <[protected]@yahoo.com>
Date: Wednesday, November 11, 2009, 11:55 AM


To, Date-11/11/2009
State Bank Of India,
Credit card Department,



Sub:amount debited through my SBI credit card no.[protected]


Dear sir,
Please refer to my telephone conversation with your officer regarding the above subject .I have already informed you that I do'nt want Royal Syndaram Alliance Insurance health policy in 2008.
I had requested not to renew that policy in November 2008 and again in December 2008 also.But your officer told me that please continue for this year and we will take care in next year i.e.2009, And the same time I instructed him not to renew for 2009 without my concent.
Now as per my talk with your officer,I paid all my previous dues Rs 2980/- on 05/10/2009 vide Receipt no 14429737/IBC1552
through cheque no.117462 Of HDFC
Bank,to clear my card.But when I received your statement on 9/10/2009 on my email ,I noticed that you had again deducted Rs.5491/-and Rs.204/57.I immediatly email you on 09/10/2009
and informed the same.
In the meantime your officer called me from Chennai office and told me that my all debited
amount will be reverse immediatly,and not to worry.
Again one call from Ms Anjana came and she
told me to pay only Rs 200/-,at that time I paid
Rs210/-
As per my side my card must clear.
Now I once again request you to cancel my credit card with immediate effect
Regards
Ramnath B Chintamani

--- On Wed, 11/4/09, ramnath chintamani <[protected]@yahoo.com> wrote:


From: ramnath chintamani <[protected]@yahoo.com>
Subject: Fw: Re: SBI Card Monthly Statement for Account Number: [protected]
To: "STATE BANK" <feedback.[protected]@ge.com>
Cc: "state bank" <sbicards.[protected]@ge.com>
Date: Wednesday, November 4, 2009, 3:03 PM


Dear Sir,
I have send below mail to you on24/10/2009
and as per your customer care superviser Ms Anjana paid Rs 210/- ,I have not receveied any
answer from you. Pl reply
Regards
R.B.Chintamani


--- On Sat, 10/24/09, ramnath chintamani <[protected]@yahoo.com> wrote:


From: ramnath chintamani <[protected]@yahoo.com>
Subject: Fw: Re: SBI Card Monthly Statement for Account Number: [protected]
To: "state bank" <sbicards.[protected]@ge.com>
Cc: "STATE BANK" <feedback.[protected]@ge.com>
Date: Saturday, October 24, 2009, 11:54 AM


Dear sir/madam,
State Bank Of India
Sub-Reverse of Royal Sundaram Insurance Premium
I have spoke to your customer in last week of sept and 1st week of October regarding of very poor service of Royal Sunderam,and told to not to debit any payment towards that company.They are not responding any customer complaints.Inspite that you have debited that amount through my card.Today I spoke to your customer care superviser Ms Anjana and as per our talk I am paying ful and final outstanding of Rs200/-Rs Two Hundred Only.
Thanks
Ramnath B Chintamani

--- On Fri, 10/9/09, ramnath chintamani <[protected]@yahoo.com> wrote:


From: ramnath chintamani <[protected]@yahoo.com>
Subject: Re: SBI Card Monthly Statement for Account Number: [protected]
To: sbicards.[protected]@ge.com
Cc: feedback.[protected]@ge.com
Date: Friday, October 9, 2009, 11:15 PM


Dear Sir/Madam,
Received my statement by email.I have asked your customer care before payment of full amount of Rs.2980/- that my previous cheque has returned unpaid.And if i pay full amount in one stroke
what amount should i pay? and she told me to pay only above said amount.And so i paid that full amount.you have raised Rs 204/57 for retail finance charge.I will not pay that amount.
Another thing you have debited Rs5491/- without any information
to me.
Pl reverse Rs.204/57 immediately and send me new statement .
Waiting for your reply
Yours Faithfully
Ramnath B Chintamani

--- On Fri, 10/9/09, sbicards.[protected]@ge.com <sbicards.[protected]@ge.com> wrote:


From: sbicards.[protected]@ge.com <sbicards.[protected]@ge.com>
Subject: SBI Card Monthly Statement for Account Number: [protected]
To: [protected]@yahoo.com
Date: Friday, October 9, 2009, 1:04 AM


Dear RAMNATH B CHINTAMANI,

Please find attached your Monthly Statement for SBI Card Account number [protected], dated 07 Oct 2009.

TO VIEW YOUR PASSWORD PROTECTED E-STATEMENT PLEASE ENTER YOUR 16 DIGIT PRIMARY CARD NUMBER ON OPENING THE STATEMENT.

We thank you for using the SBI Card and take pride in having you as our customer.

Assuring you of our best services at all times.

Best regards,

SBI Card

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