[Resolved]  Apple iMAC desktop — Lack of technical expertise of Apple resellers

Address:

Delhi

My name is Gaurav Bhatnagar, I am from New Delhi, India. I bought an Intel based Apple iMAC 24” in August 2009 (Serial No. W89162010TL). I bought this for my cousin for her studies. I got this machine for INR 87,000.

It’s been just over 1 year now and I am facing the following problems:

Problems in motherboard (Sensors not working)
Problems in LCD display (Brightness not even, dark patches all over the screen)

I approached the reseller from whom I bought this machine. After diagnose I was advised that the LCD screen & motherboard needs to be replaced. The total cost as they advised is INR 70,000. When I bought this machine as a customer I was not told about the hardware replacement costs. I was not even told about the Apple protection plan in detail. Because of lack of information even after investing a big sum of INR 87000 I did not buy the apple care package which is for only INR 9000. If i had been told of the implications then logically speaking if i am investing 87000 i would not have chosen to save 9000 on protection plan. As a customer I am a novice in Apple hardware and I would have expected the apple reseller to tell me the following things in detail:

Why is Apple offering the care package. Why isn’t Microsoft or IBM offering such packages.
What is its use and how will it help me.
What are the various hardware costs and what will be the implications if I am not covered by this apple care package.

Being a student it is not at all possible for my cousin to invest another INR 70,000 to get the LCD & motherboard replaced. Her studies have now come to a complete halt as we bought this iMAC for her studies. She does not have her parents to support her and is currently in a state of depression. So I have had to take a stand and make things work for her.

Apple reseller from whom I bought this machine:

Unicorn Infosolutions Pvt. Ltd.

B/9, Shivalik
Malviya Nagar,
New Delhi – 17, INDIA
Tel No. :[protected]/ [protected]

I wanted an exclusive product with a certain set of trained people to assist me and advise me correctly (DURING PURCHASE).

At the moment all I can do is request you to kindly intervene in this issue and help me. I know in what magnitude my cousin’s future will be impacted if her studies are halted.

I would request you to also raise this issue directly with Apple India & Apple United States. I have already talked to Apple customer care in Bangalore but they refused to help. Call ID:[protected]. The customer care executive was very helpful but his seniors were not quite supportive.

I am ready to buy the apple protection plan or the other option is that they should replace my mother board & LCD screen. There is no way a student can pay another 70,000 for this.

Gaurav
Mob: [protected]
Email: [protected]@gmail.com