[Resolved]  Axis Bank — Poor service and over charging

Dear Team,

I really appriciate the kind of form you have prepared for customers. Please read my email chain below and help me to get the justice. This is what happened with me after I did one oversease transaction in AXIS bank.

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Dear Team,

I have transferred SGD $600.00 but got equivalent INR for just SGD $560.00. I inquired citi bank about the charges and they charged SGD $10.00 as the transaction fee but where is the rest SGD 30.00.
If you have these many charges and transaction fee then what is the benefit of having this account? Please revert.


Moreover, Please read the below mailing chain conversation which I was having with my Account's Relationship manager regarding the same.


Thanks & Regards

Nikhil Sharma

GID 47822|HCU Mainframe|Sr. Software Engineer, Singapore.

Mobile: +[protected] | [protected]@satyam.com

Boldness has genius in it !!!

[protected][protected][protected][protected]
From: Nikhil_Sharma
Sent: 26 August 2008 22:31
To: Komal.[protected]@axisbank.com
Subject: RE: Axis bank NRI Services


Moreover, I have some more things about the services.

If I am not wrong, I initially told you about the poor (rather no response) response from the phone banking team of AXIS bank and when I was in India you told me to call you for 24X7 service for any issue what so ever. Were those just the words for luring customer and for the first impression thing?

I am also in Banking Industry for now more that 5 years and please don't pressure me to tell the whole meaning of "BANK". It is not the one time thing rather it is the life long thing.

I really feel very bad not just because I lost money, it is because I feel cheated.


Thanks & Regards

Nikhil Sharma

GID 47822|HCU Mainframe|Sr. Software Engineer, Singapore.

Mobile: +[protected] | [protected]@satyam.com

Boldness has genius in it !!!

[protected][protected][protected][protected]
From: Nikhil_Sharma
Sent: 26 August 2008 21:43
To: Komal.[protected]@axisbank.com
Subject: RE: Axis bank NRI Services


Hi,

I missed out few things in my previous email.

How can you say that there is no bank which is not charging any thing on the remittance as of now in India and Axis bank have the least remittance charges in the Indian Banking Industry.

ICICI is an Indian Bank and charge just SGD $5/- on transactions below SGD $2000/- and NO CHARGES on the transaction over SGD $2000/-

AXIS bank charged SGD $30/- for one transaction and the rate which I got is SGD $1 = INR 30.4 which is lesser (few points only) than ICICI bank. Please check the link "Exchange rate calculator" on the website "money to India" https://m2inet.icicibank.co.in/m2iNet/m2iNetLoginForm.jsp

So, I request you to kindly rectify your perception about AXIS Bank.



Thanks & Regards

Nikhil Sharma

GID 47822|HCU Mainframe|Sr. Software Engineer, Singapore.

Mobile: +[protected] | [protected]@satyam.com

Boldness has genius in it !!!

[protected][protected][protected][protected]
From: Komal.[protected]@axisbank.com [Komal.[protected]@axisbank.com]
Sent: 26 August 2008 20:18
To: Nikhil_Sharma
Subject: RE: Axis bank NRI Services


Dear sir,

hope my mail finds you in best of the spirits !

Initially i suggested you to go for priority or prime account only because these account types enjoy better benefits than the basic account.
i have given you information brochures each and every time i met you which includes a brochure of schedule of charges. also the same brochures have come in your welcome kit as well which gve detailed outlay of the remittance charges.

sir, there is no bank which is not charging any thing on the remittance as of now in India. we at Axis bank have the least remittance charges in the indian Banking Industry as of date.

i have been your relationship manager at karkardooma branch and i am not bound to deal with the service isssues of my previous branch i am providing you my services as a dedicated relationship manager out of my own wish and will. i hope you acknowledge the same.

I am providing you with numbers of karkardooma branch as well in case you need to speak to some body[protected]

Regards,

Komal Kukreja
RM-NRI Services
Mayur Vihar
Voice (M): +[protected]




-----Nikhil_Sharma <[protected]@satyam.com> wrote: -----


To: "Komal.[protected]@axisbank.com" <Komal.[protected]@axisbank.com>
From: Nikhil_Sharma <[protected]@satyam.com>
Date: 08/26/2008 12:20PM
Subject: RE: Axis bank NRI Services


Hi Komal,
If for every inward transaction INR 150 are the charges than why you have not informed me this earlier.
This is the worst banking I have ever can across. Ever this is what happened with my wife's account, we have deposited Rs. 7000/- and got only Rs. 3500 and now you are telling me that for every transaction Rs. 150/- are the charges.
On my every email you will get my phone number in my email signature. Please check & revert.
Thanks & Regards

Nikhil Sharma

GID 47822|HCU Mainframe|Sr. Software Engineer, Singapore.

Mobile: +[protected] | [protected]@satyam.com

Boldness has genius in it !!!

[protected][protected][protected][protected]
From: Komal.[protected]@axisbank.com [Komal.[protected]@axisbank.com]
Sent: 26 August 2008 12:22
To: Nikhil_Sharma
Subject: RE: Axis bank NRI Services


Dear Sir,
Greetings of the day !
As you are aware that i have been transfered to a mayur vihar branch so i dont have direct access to your account.
i will follow up with karkardooma branch about the charges today and get back to you in a days time.
also, you hold a basic account with us so for every inward transaction you make there is a 150 INR charged from axis bank's side. i request you to upgrade your account to priority or prime category to avoid these charges. the transaction also depends on the exchange rate of SGD to INR as well. please provide me with your updated telephone number asap as i would wish to speak to you on phone to resolve this matter.
with warm regards,
Komal Kukreja
RM-NRI Services
Mayur Vihar
Voice (M): +91-[protected]

-----Nikhil_Sharma <[protected]@satyam.com> wrote: -----


To: "Komal.[protected]@axisbank.com" <Komal.[protected]@axisbank.com>
From: Nikhil_Sharma <[protected]@satyam.com>
Date: 08/25/2008 05:32PM
Subject: RE: Axis bank NRI Services


Hi Komal,
I have transferred SGD 600.00 but got equivalent INR for just SGD 560.00. I inquired citi bank about the charges and they charged SGD 10.00 as the transaction fee but where is the rest SGD 30.00.
If you have these many charges and transaction fee then what is the benefit of having this account? Please revert.
Thanks & Regards

Nikhil Sharma

GID 47822|HCU Mainframe|Sr. Software Engineer, Singapore.

Mobile: +[protected] | [protected]@satyam.com

Boldness has genius in it !!!

[protected][protected][protected][protected]
From: Komal.[protected]@axisbank.com [Komal.[protected]@axisbank.com]
Sent: 22 August 2008 15:49
To: Nikhil_Sharma
Subject: Axis bank NRI Services


Dear Sir,
thankyou for replying back. I am happy that i was able to help you with the required information.
you can always rely on me for any kind of assistance.
happy banking !

regards,
Komal Kukreja
RM-NRI Services
Mayur Vihar
Voice (M): +91-[protected]

Hi Komal,

If for every inward transaction INR 150 are the charges than why you have not informed me this earlier.

This is the worst banking I have ever can across. Ever this is what happened with my wife's account, we have deposited Rs. 7000/- and got only Rs. 3500 and now you are telling me that for every transaction Rs. 150/- are the charges.

On my every email you will get my phone number in my email signature. Please check & revert.

Thanks & Regards

Nikhil Sharma

GID 47822|HCU Mainframe|Sr. Software Engineer, Singapore.

Mobile: +[protected] | [protected]@satyam.com

Boldness has genius in it !!!

[protected][protected][protected][protected]
From: Komal.[protected]@axisbank.com [Komal.[protected]@axisbank.com]
Sent: 26 August 2008 12:22
To: Nikhil_Sharma
Subject: RE: Axis bank NRI Services


Dear Sir,

Greetings of the day !

As you are aware that i have been transfered to a mayur vihar branch so i dont have direct access to your account.
i will follow up with karkardooma branch about the charges today and get back to you in a days time.

also, you hold a basic account with us so for every inward transaction you make there is a 150 INR charged from axis bank's side. i request you to upgrade your account to priority or prime category to avoid these charges. the transaction also depends on the exchange rate of SGD to INR as well. please provide me with your updated telephone number asap as i would wish to speak to you on phone to resolve this matter.

with warm regards,

Komal Kukreja
RM-NRI Services
Mayur Vihar
Voice (M): +91-[protected]

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Please help.