[Resolved]  Axis Bank — UNAUTHORISED TRANSACTION THROUGH INTERNET BANKING

This is with regard to an unauthorized transaction from my Smart Privilege Bank Account in Axis Bank, Lok Vihar Branch, Pitampura, Delhi on 11th August 2008 which has taken place through Internet Banking.

That the Branch Manager –Mr. Vikas Anand himself called me up in the evening at 7:30 P.M. on 11August 2008 and informed me that the aforementioned unauthorized transaction has taken place from my account.

After receiving Mr. Vikas Anand’s call I directly went to AXIS BANK branch wherein I have my Account i.e Lok Vihar, Pitampura.

Though the Branch Manager had left by that time and Mr. Hemant (Bank Official), who knows me well as he is the same person who had assisted me while opening my account, showed me my Account details and the person in whose Bank Account the money from my account has been transacted in an unauthorized manner.

That a person named D’ Cunha from the Compliance Department called me from[protected] on 12 August 2008 and confirmed that an unauthorized transaction has taken place from my account on 11 August 2008 and the money will be restored to my Bank Account within a week’s time. I requested him to send me a written confirmation about the same but he outrightly refused to do so

That I also informed the Deputy Manager of Axis Bank-Lok Vihar, Pitampura- Ms. Sapna that I have been receiving security alert emails on my personal email account- [protected]@rediffmail.com confirming that my AXIS Online Banking Account has been violated and someone with IP address 81.102.72.19 tried to access my personal account

Ms Sapna advised me to log- in with my User Id and with a wrong password, so that the account gets deactivated and I did what was advised to me. Thereafter I didn’t get any such Security Alert emails.


That on 14 August 2008, the Bank asked me to sign an undertaking to the effect that I had put my account details on the net, which resulted in the fraudulent transaction.
That I declined to sign the same as the unauthorized transaction has taken place due to security lapse on the part of the Bank. My account is a saving account and I have never carried out any internet transaction vide my account. Further, the transaction has been done by a third party not associated or connected to me in any manner whatsoever.

However, after my persuasions the Bank amended the undertaking striking the clause that “I had passed on my password and sixteen digit debit card number and which resulted in the fraudster taking the money from my account” (A copy of the amended and signed undertaking is enclosed)

Again, on 1 September 2008 the Manager Operations – Ms. Ankur has asked me to sign the undertaking to the effect I had passed on my password and sixteen digit debit card number and which resulted in the fraudster taking the money from my account.

That I have again declined to sign the same as the unauthorized transaction has taken place due to security lapse on the part of the Bank.

Additionally, on August 26, 2008 I had a conversation with Ms. Mughda, Compliance Department, Mumbai and she assured me that the money will be reversed into my account with in a week’s time.

Again, on 1 September 2008 I had a conversation with her in regard to the same and she is again reassuring me that the money will be reversed into my Bank Account with in a week’s time.

However, instead of taking some concrete action against the fraudster, the bank and its officials are wasting my energy and time and are pressurrising me to sign the undertaking.

The acts, conduct and behavior of the bank officials make it abundantly clear that they are hand in glove with the fraudster - AMIT THUSSOO.

In view of the above, take note of the following:

 That there has been a security lapse on your part of due to which the fraudulent transaction has taken place;

 That the Bank is fully aware of the fraudulent transaction and the Bank Manager himself called to inform me about the same and confirmed the same;

 That Mr. Hemant who works in Lok Vihar, Pitampura Branch informed me that the unauthorized transaction has been done by some Amit Thusso who is working with LG Electronics, Greater Noida and has a salaried Account with Axis Bank;

 That the Bank is trying to shift the blame on me despite there being no proof of my involvement in the said transaction. This is an absolute shock for me that the Branch Manager –Mr. Vikas Anand and other officials of the Bank has been consistently telling me that I must have put in my information/data i.e.-USER ID, PASSWORD, TXN ID and DEBIT CARD on some unprotected site or using an unprotected net access system and put in my details onto the AXIS BANK site;

 That the Bank is not willing to sort the matter unless I again sign the undertaking to the effect that I had myself passed on my account details to the fraudster;

 That I have never-ever done any kind of transaction using my AXIS ONLINE BANKING ACCOUNT and I have never put in my personal data on any site as I use this account as my savings account and this can be very well checked from the history of my transactions done with the bank;

 That I have no connection and have not been involved in any manner in the above disputed transaction using my Axis Online Banking Account;

 That the fraudulent transaction has been done by a third party unknown to me and has happened due to security lapse on the part of the bank;

 That the Bank is not willing to take any action despite the undertaking signed by me stating that the Bank will initiate appropriate legal action against the beneficiaries of such amounts;

 That there has been lack of cooperation and coordination from the side of the Bank;

 That the Bank is unnecessarily delaying the matter and harassing me;


NEHA KHURANA