[Resolved] Axis Bank Credit Card — Harassment by AXIS Bank!!! | |
Dear Sir, I was working with Accenture, Mumbai AXIS bank credit card division opened a stall for credit cards for few days in Feb. / Mar. 2007 at our company (in cafeteria) and said that for Accenture (our company) we have corporate scheme and the card will be life time free card with NO joining Fees and No annual fees. They have not disclosed anything on the category of the card. I also applied for the same. Later on card was issued. In my first statement Bank charged Joining Fees / Annual fees and other fees for around 2500/- I called customer care and they said that since you are working with Accenture you will be having Nil charges and these have been wrongly charged. After that also the same got reflected every month. I have only made a single transaction in June 07 for Rs. 272 and paid that within time. Except this I never used the card. I called customer care many times... They said that your card is GOLD PLUS card so we have charged the fess. I said that I have not applied for the same and this thing was not disclosed at time of taking application at our company. They just got our details filled and signatures and said that there will be no fess at all for Accenture employees. I even said to customer care to change my card from Gold plus to normal gold in such case.. Customer care said that the charges will be reversed. But every month I am getting calls from payment department about the payment of dues ( which after levying interest charges on the initially charged joining and annual fees, every month) has now crossed 5500/-. I called customer care yesterday and he was talking so rudely and said that your card has been permanently deactivated and we will not reverse the charges in any case. They are continuously harassing me on the payment of these charges and I have not done any transactions on the card except one in June for Rs. 272 which was paid on time. Kindly help me out from the Bank's wrong behavior. Even for the corporate if they do like this then how we can trust on banks where we deposit our hardly earned income. Kindly help. My Details are: Name: kailash Rathi AXIS Bank Card No. [protected] Location: Malad (Mumbai) Contact: [protected] Regards, Kailash Rathi [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I totally agree with what the AXIS BANK people are upto.
I am Saurabh Gupta, 28 years old. I am an ex-employee of Axis Bank.
I left Axis Bank in 2008. While I was an employee over there I was forcefully given a Credit Card stating reasons as "Loss to the branch where I was working".
Ever since I left the bank and shifted to my home city I reported the change in my address and phone number. I have even requested for a duplicate bill to my current address which is what is mentioned in my PAN card.
Due to bad financial condition, I wanted to repay my due amount of Rs. 22000 and close the credit card account.
On 29th January, 2010 I paid Rs.15000 and expected the card to work properly. But to my horror, I noticed that the card has been permanently deactivated.
Nevertheless, I called up the customer care department and requested for a statement od dues with charges on it.
Days passed by and I did not get any statement whatsoever on my address. Not even on my email.
6 months later, on 12th July 2010, I got a call from their Recovery Department and I was asked to pay Rs. 11548 to repay by 20th July, 2010 otherwise they will forward my name to CIBIL.
When I asked for the detailsof charges, the collection executive Mr. B Uma Mahesh abused me.
I expressed my inabilty to make such a big payment, the man asked me
"Dont you have money to survive or eat?"
I have repeatedly emailed them and asked for a reversal of charges on [protected]@axisbank.com however, there seems to be no responsible person to answer my questions. They are denying all the allegations and behaving like a very cheap organization.
They are calling me from unknown numbers and harassing.
Please help me out.
Saurabh Gupta
[protected]
Contact Number
[protected]
I am Saurabh Gupta, 28 years old. I am an ex-employee of Axis Bank.
I left Axis Bank in 2008. While I was an employee over there I was forcefully given a Credit Card stating reasons as "Loss to the branch where I was working".
Ever since I left the bank and shifted to my home city I reported the change in my address and phone number. I have even requested for a duplicate bill to my current address which is what is mentioned in my PAN card.
Due to bad financial condition, I wanted to repay my due amount of Rs. 22000 and close the credit card account.
On 29th January, 2010 I paid Rs.15000 and expected the card to work properly. But to my horror, I noticed that the card has been permanently deactivated.
Nevertheless, I called up the customer care department and requested for a statement od dues with charges on it.
Days passed by and I did not get any statement whatsoever on my address. Not even on my email.
6 months later, on 12th July 2010, I got a call from their Recovery Department and I was asked to pay Rs. 11548 to repay by 20th July, 2010 otherwise they will forward my name to CIBIL.
When I asked for the detailsof charges, the collection executive Mr. B Uma Mahesh abused me.
I expressed my inabilty to make such a big payment, the man asked me
"Dont you have money to survive or eat?"
I have repeatedly emailed them and asked for a reversal of charges on [protected]@axisbank.com however, there seems to be no responsible person to answer my questions. They are denying all the allegations and behaving like a very cheap organization.
They are calling me from unknown numbers and harassing.
Please help me out.
Saurabh Gupta
[protected]
Contact Number
[protected]
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