Axis Bank Credit Card — Fraud in billing

 
6 Reviews
India
 Mayuran
I'm sharing my experience with Axis bank credit card, i got this card when it was UTI bank, in between i did not receive the bills on time and i was told that there are delays since the system is getting transitioned to Axis bank. Mean time i got late fees with the bill. Durin this time i shifted to a new location and requested for an address change, it took 2 month for Axis to process and send the bill with late fees. When i sent a mail to the customer care, they informed that i should pay the outstanding amount and the whole thing will be reversed, then i made the payment and now they are refusing to reverse.So people kindly refrain from applying for Axis bank credit cards...
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Comments

Axis Bank — Fraud Billing

Dear Sir,
This is in reference to the credit card [protected], I had called to at the helpline number given on the statement received on 27/11/07 to check what the previous balance of Rs. 0.65 means and the Payment due date says immediate, the call was answered by Mr. Rakesh Kashikar who refused to help then the matter was escalated to Mr. Sativel (supervisor) he was also unable to solve the query, then to Mr. Inderjit Singh (Team Leader) who then escalated the call to Mr. Navin Jain (floor Manager),he was also unable to resolve the query and was very rude and raised his voice on call as well, he said you need to make the payments on the account as per the charges raised with immediate effect. I had asked him to give me the reference number for the call he refused for the same also refused to register a complaint against the previous persons I have spoken with, the duration of this call was for 1 hour 45 minutesthe call was made at 10:00PM on 28/11/07. I had asked to arrange for a call back to explain the charges raised and also arrange for a correct statement he refused for the same and disconnected the call.

I have used this card for the first time and as per me there is no brought forward amount on the bill, also the excess charges raised on the bill other then the original transactions done by me are incorrect, hence there will be no payments made to this statement dated 15/10/2007 - 15/11/2007 till the time I receive the correct charges in black and white and compensated for the monies and time I have wasted on the call. I dispute the payments and poor customer services provided

Thanks & Regared
Ajay Kumar Gupta
[protected]
i got one message from Axis Bank regarding to paying the money but i did not purchase till now from
my card and this is free credit card. why i got like that message plz revert me back ASAP.


Alam

Axis Bank — credit card fraud

sir i am having a jewellery shop in mumbai .On 16th of nov 2008 i had accepted a credit card of icici bank amounting rs 115300 on my edc machine of axis bank.I did the settlement with the bank on the same time n gave the jewellery to the customer.Till today i have not received the payment.On enquring i came to know tht it was a fraud card n also i was told tht i will not receive the payment.As per the bank rules i had taken all the precautionary measures such as the identity proof of the customer, verified the signature of the customer with the original id proof, the charge slip copy of the bank.Till today i have not received any feedback in writing from the bank regarding my payment.so i want to know is there any way to claim my money from the bank.Pls reply

Credit Card — AXIS BANK FRAUD

Hello I use AXIS BANK credit card [protected] Gold card and am using this from couple of years. Earlier i had silver card but later they upgraded to gold card when i asked them to cancel my card. Way back in september 2009i had a complaint registered with axis bank regarding the interest charge which was incorrect and since then they are just charging my card but when am escalating it to customer service agents, they dont resolve the issue and they dont respond correctly infact provide wrong information to the customer(thats me). Since then i stopped the payments towards axis bank, waiting for a reply from them but nobody will respond. I wrote an email to grievance cell and they also dont respond, if they respond they say pay the amount thats it. But nobody will gimme clarity on it. I started getting calls from collection agents and they started visiting my house with an indecent behaviour. Every body comes and say we will give u settlement option but i dont want settlement. When i explained the problem they say we will come back to u with solution and thats it. I would never see that person's face again. This is been happening from months, meanwhile this AXIS BANK reported in CIBIL about my records. It was showed under negative. Its Axis bank's mistake for not finding the solution, instead reported negatively in cibil. When i contact axis bank for the same again they say the same thing pay the amount and so as interest charges and late payment charges everything was increasing but till date no solution.. In november 09 two of the collection agents came to my place and they opened my gate and came inside without ringing the bell and when i opened the door, they demand on me. when i told them that i want a solution for this. they forcibly came in my house when nobody was there at my home, and when i told them that i will complain to police as they were not showing any of their identifications, they said do whatever u want. We want money else we will not move from here..When i was calling thi CBI dept they left my place immediately by saying if i dont pay the bill they would kill me.. This is what is AXIS BANK' service and the kind of collection tactics used by them..In between i was moving to london and i emailed them saying that am moving off and i want a solution but again the same settlement option so i informed them that i would not need settlement as this will spoil my records in cibil but still they said nothing. Now when i emailed the grievance cell and the highest escalation dept in AXIS BANK they are not bothered about the kind of behaviour shown by their collection agents but they say pay the complete amount.. Interest and late payments they made it for around 10000rs but still they do nothing..I gave them an option where in instead of going for settlement, i told them that reverse the interest charges and i will pay the rest credit limit, but they are not ready to do so.. So am not paying even a penny to axis bank rather am escalating this to womens protection cell of hyd and RBI too to get better service and support as well as resolution. Never choose AXIS BANK as its one of the biggest fraudulent company in india..Am from banking industry. I work for hsbc - hyd but we dont penalize the customers this way for the payments. I work as an Manager for hsbc so i know how this industry works, so let me see as per which banking policy is AXIS BANK right..
some month before i taken a credit card thourgh AXIS BANK, bittan market branch, bhopal. (m.p.) my card no. is [protected] avail facility for purchase a some item than axis bank sent a statement to me &mention a intrest first day but at the time of providing a card his commitment is intrest will be charged after 45 days taken a credit. than i contact to branch but they not reply properly & also contact to custmoer care center they given a complaint no. 383610 but that time they are not inform any solution.

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    Customer satisfaction rating
    43%
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    Resolved
    3922
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    +91 22 2764 8000
    location
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    Axis Bank Credit Card - Fraud in billing