[Resolved]  Axis Bank Credit Card — DELAY DELIVERY OF RENEWAL CREDIT CARD

Address:

Rajasthan

Fri, 9 April, 2010 2:05:56 PM
Re: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REDISPATCH CREDIT CARD
From: subhashis raja <[protected]@yahoo.co.in>
Add to Contacts
To: customer.[protected]@axisbank.com

Dear SOD,

Hi,

Ref to mail below, let me tell you that, it is absolutely ridiculous and embarrassing for me that, as I have been using your credit card since 03 yrs also holding a savings account in your bank which is also very old, thus inspite of giving & updating my new residential correspondence address with you via E-mail which is stated below, May I know the reason, how did you send Blue Dart delivery boy to our Regional Head office in Dalhousie for delivery..? and the Blue dart delivery boy was quite reluctant to deliver the card there as I have been transfered to kolkata Airport..As self have spoken to one of your senior staff called Mr.Mukesh yesterday morning I was told there is no house number mentioned in the given address which is reallu absurd as there is no house no as such, May i know the reason that, how come other important docs are getting delivered to me at my residence address given herewith..

Subhashis Talukder
C/O-Mr.Abhay Ranjan Dey
Kabi Sukanta Sarani,Purbita
P.O-Birati
P..S-Airport
Kolkata-700051
Nearest Landmark--Kalabagan Bus Stop


Henceforth, I was advised to obtain the card delivery from any nearest Axis Bank Branch accordingly I have updated the nearest Axis Bank details which is located at VIP road, Kaikhali..Pls find below the address for same..

Axis Bank Airport Branch
173/4/5 Kaikhali
VIP Road
Kolkata -700052
Nearest Landmark-O2 Restaurant
Phone No :[protected]

Your kind co-operation in this regd would be highly solicited..

Anticipating your feedback at earliest..

Regards,

Subhashis Talukder
[protected] ( M )







From: Customer Services <customer.[protected]@axisbank.com>
To: subhashis raja <[protected]@yahoo.co.in>
Sent: Thu, 1 April, 2010 5:32:50 PM
Subject: RE:'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD

Dear Mr. Talukder,

This is with reference to your e mail dated March 24, 2010 to customer.[protected]@axisbank.com regarding redisptched of credit card.

We apologize for the delay in responding to your query.

We would like to inform you that, we have updated your new residence address in our records. Henceforth, you will receive the monthly statement on this correspondence address.

Further, we wish to inform you that, we have taken the request for redisptched of credit card at your correspondence address.

We request you to kindly allow us 07 working days to deliver the same .

Your co-operation in the interim is highly appreciated.

We regret for the inconvenience cause in this regard.

For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers [protected], [protected], [protected] (From BSNL or MTNL landlines) /[protected]].

Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112


-----Original Message-----
From: subhashis raja ([protected]@yahoo.co.in)
Date: Wednesday, March 24, 2010 09:35 AM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: Re: REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD

Dear SOD,

Hi,

With ref to mail below, kindly note that, am not aware of the fact that where is the credit card as of now, but the SMS i had received from Axis Bank stated, " Your credit card has been return back to us " but error was not mentioned on that said SMS sent to my mobile no [protected]..Kindly do expedite to retrive the same at earliest at your end..

Awaiting your revert..

Thanking You,

Yours Sincerely,

Subhashis Talukder




From: Customer Services <customer.[protected]@axisbank.com>
To: subhashis raja <[protected]@yahoo.co.in>
Sent: Tue, 23 March, 2010 11:03:56 AM
Subject: RE:'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD

Dear Mr. Talukder,

This is with reference to your e mail dated March 22 , 2010 to customer.[protected]@axisbank.com regarding redisptched of credit card.

We regret for the inconvenience cause in this regard.

We need to inform you that, as per our telephonic conversation on March 23, 2010 your request for change of mailing address and new e mail id updation is under process.

Kindly allow us 04 working days to confirm the status of request.

Your co-operation in the interim is highly appreciated.

Further, as on date your credit card has not returned back to our office.

Post updation of new mailing address and receipt of credit card , we will take the request for redispatched of the same at your correspondence address.

We truly appreciate your valuable time and business..

For any further clarification, do write to us or call on our 24-Hour Customer Services help line ( [protected] / [protected]/[protected]BSNL or MTNL
landlines), we will be glad to assist you.

Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112


-----Original Message-----
From: subhashis raja ([protected]@yahoo.co.in)
Date: Monday, March 22, 2010 09:47 PM
To: [protected]@axisbank.com ([protected]@axisbank.com)
Cc: customer.[protected]@axisbank.com (customer.[protected]@axisbank.com)
Subject: Fw: REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD

Dear SOD,

Hi,

It is really embarrassing for me that, i have not got any confirmation mail intimation from you neither have got any call from customer care dept as to i need my credit card on urgent basis..

Hope you revert with resolution..

Thanking You,

Subhashis Talukder
[protected] ( M )



----- Forwarded Message ----
From: subhashis raja <[protected]@yahoo.co.in>
To: customer.[protected]@axisbank.com
Sent: Mon, 22 March, 2010 9:17:22 PM
Subject: Fw: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear SOD,

Hi,

I am Subhashis Talukder. wanted to reconfirm that, how long will you take to send an E- mail acknowledgement confirmation at your end..

Kindly revert with resolution at earliest..

Warm Regards,

Subhashis Talukder
[protected] ( M )



----- Forwarded Message ----
From: subhashis raja <[protected]@yahoo.co.in>
To: customer.[protected]@axisbank..com
Sent: Thu, 18 March, 2010 9:22:46 AM
Subject: Fw: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear SOD,

Hi,

I am Subhashis Talukder, still awaiting your revert and mail receiving acknowledgement at your end..Also forwarding my photo id proof for your kind perusal..

Warm Regards,

Subhashis Talukder
Kingfisher Airlines Ltd
NSCBI Airport
Kolkata-700052
Domestic Terminal
Mob No- [protected] ( M )
Off E-mail ID : subhashis.[protected]@flykingfisher.com

----- Forwarded Message ----
From: subhashis raja <[protected]@yahoo.co.in>
To: subhashis.[protected]@flykingfisher.com
Sent: Wed, 17 March, 2010 4:23:33 PM
Subject: Fw: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD


----- Forwarded Message ----
From: subhashis raja <[protected]@yahoo.co.in>
To: customer.[protected]@axisbank.com
Sent: Wed, 17 March, 2010 4:15:19 PM
Subject: Fw: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear SOD,

Hi,

This is Subhashis Talukder, pls acknowledge the reciving of same at your end and do the needful at earliest..

Warm Regards,

Subhashis Talukder

----- Forwarded Message ----
From: subhashis raja <[protected]@yahoo.co.in>
To: customer.[protected]@axisbank.com
Sent: Wed, 17 March, 2010 2:17:07 PM
Subject: Fw: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear SOD,

Hi,

I am Subhashis Talukder, have received a call this afternoon from Mr.Kuldeep, customer care dept forwarding the request to update my residential address from my personnel e-mail id as advised by you, also requesting to register my office e-mail id with you as sometimes I may require to send from this e-mail id as stated below:

subhashis.[protected]@flykingfisher.com

Look forward your kind co-operation comprising the matter as it is very important for me to get the renewal card as soon as possible..Henceforth, kindly acknowledge the receiving at your end..

Anticipating your feedback at earliest..

Warm Regards,

Subhashis Talukder
[protected] ( M )

----- Forwarded Message ----
From: "Talukder, Subhashis KFA/CCU" <Subhashis.[protected]@flykingfisher.com>
To: subhashis talukder <[protected]@yahoo.co.in>
Sent: Wed, 17 March, 2010 2:02:49 PM
Subject: FW: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD


WARM REGARDS,

Subhashis Talukder
Kingfisher Airlines Limited
NSCBI Airport, Domestic Terminal
Kolkata-700052
Mobile : [protected]
E-MAIL : subhashis.[protected]@flykingfisher.com

"Better Late Than Never "


From: Talukder, Subhashis KFA/CCU
Sent: Mon 3/15/2010 6:37 PM
To: customer services
Subject: FW: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear SOD,

Hi,

Pls do update my new residence address and arrange to dispatch my new credit card as soon as possible

WARM REGARDS,

Subhashis Talukder
Kingfisher Airlines Limited
NSCBI Airport, Domestic Terminal
Kolkata-700052
Mobile : [protected]
E-MAIL : subhashis.[protected]@flykingfisher.com

"Better Late Than Never "


From: Talukder, Subhashis KFA/CCU
Sent: Mon 3/15/2010 6:34 PM
To: Customer Services
Subject: RE: 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear SOD,

Hi,

With ref to appended mail below, kindly note that, I have not got any call from your customer care dept..However, kindly do update my new residence address as stated below as well as in the attachment copy since I have shifted my family from the previous address..Henceforth, requesting you kindly do the needful at earliest as have spoken to Ms.Megha ( Customer care Executive )

Subhashis Talukder
C/O-Mr.Abhay Ranjan Dey
Kabi Sukanta Sarani,Purbita
P.O-Birati
P..S-Airport
Kolkata-700051
Nearest Landmark--Kalabagan Bus Stop

Hope your kind co-operation in this regard as due address change my new credit card is not being delivered on 14th Mar,2010

Pls do find the same as an attachment..

WARM REGARDS,

Subhashis Talukder
Kingfisher Airlines Limited
NSCBI Airport, Domestic Terminal
Kolkata-700052
Mobile : [protected]
E-MAIL : subhashis.[protected]@flykingfisher.com

"Better Late Than Never "


From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Mon 3/15/2010 12:25 PM
To: Talukder, Subhashis KFA/CCU
Subject: RE:'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear Mr. Talukder,

This is with reference to your e mail dated March 14 , 2010 to customer.[protected]@axisbank.com regarding status of new credit card.

We regret for the inconvenience cause in this regard.

We would like to inform you that, we tried contacting you on your mobile number[protected] on March 15, 2010, but were unable to establish contact with you.

We observe from our records that, you have not registered the following e-mail id Subhashis.[protected]@flykingfisher.com with us. In order to ensure that, information pertaining to your credit card account is secured and not divulged to any third party, other then the card holder, we would request you to first call upon our 24-Hour Customer Service helpline numbers ( [protected] / [protected]/[protected]BSNL or MTNL landlines) to register the above mentioned Email ID.

Post registration of your email ID, our customer service officer will assist you regarding your query or you may write into customer.[protected]@axisbank.com and we will be glad to assist you further.

Regards
Customer Service Desk
AXIS Bank - Credit Card Center
CS 112



-----Original Message-----
From: Subhashis KFA/CCU Talukder (Subhashis.[protected]@flykingfisher.com)
Date: Sunday, March 14, 2010 11:51 AM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: <AUTO> REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD

Dear SOD,

Hi,

Ref to mail below, anticipating your feedback at earliest so that I can resume operation asap as am unable to make any kind of transaction utilizing my credit card.

Awaaiting your revert

WARM REGARDS,

Subhashis Talukder
Kingfisher Airlines Limited
NSCBI Airport, Domestic Terminal
Kolkata-700052
Mobile : [protected]
E-MAIL : subhashis.[protected]@flykingfisher.com

"Better Late Than Never "


From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Sun 3/14/2010 10:55 AM
To: Talukder, Subhashis KFA/CCU
Subject: <AUTO> 'AXISIBRM=[protected]' REQUEST APPLICATION FOR REINSTATE THE CREDIT CARD
Dear Customer,

We acknowledge receipt of your email dated Mar 14 2010 10:54AM to customer.[protected]@axisbank.com.
We will respond to your email shortly.

Your co-operation in the matter is highly appreciated.

Regards,
Customer Service Desk
Axis Bank-Credit Card CenterDISCLAIMER:

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