[Resolved]  Bajaj Allianz Life Insurance Company — harrasment about claim

my name is vishal gupta having a health care policy from bajaj allianz life .my policy no is [protected] i m having this policy from the last three years . in september 2009 i sent a claim of Hernia amounting rs 30049.Then i received a letter from the company dated 11.11.2009 to sent the copy of the first consultation and some other documents and i did the same and since then i havent heard anything from the company .and i m again and again writing mails and calling the company regarding this but nothing is done by the company except giving a NEW COMPLAINT DOCKET NO. whenever i call the customer care they says the claim department is seperate nd we just dont know anything regarding this.
They give the no of their TPA which is [protected] nd i m dialling this no from the past three months regularly but no body receives the call , i even gave an email to this TPA but their was no response,and when the same i told the customer care they said to keep on trying that as they cant help me out all the details regarding claim is with TPA giving a new compliant no .
. please help i m so harrassed by this punishable behaviour of the company .
I m also attaching the mails in this letter .
please do something my no is [protected]


RE: DELAY IN MY CLAIM UNNECESARILY// Issue No : 2645890.

Inbox X


Reply

|
Life
to me

show details 11/25/09


Dear Sir,



In reference to your mail, we have tagged your query under I track Number: 2645890.



We deeply regret the inconvenience caused to you.



We have escalated your query to the concerned department; you would receive a status response from us at the earliest.



Thanks and Warm Regards,



Kais M.



Customer Focus Unit



Toll Free Numbers:



Tata Users[protected]
Bharati Users[protected]
BSNL Users[protected]
Reliance Users[protected]



Fax number [protected]
Email id [protected]@bajajallianz.co.in

From: Mayank singla [mailto:[protected]@gmail.com]
Sent: Tuesday, November 24, 2009 5:17 PM
To: Life/CFU/Pune HO/Bajaj Allianz
Subject: DELAY IN MY CLAIM UNNECESARILY

VISHAL GUPTA POLICY NO: [protected]
MEMBER NO : BA61H009391A
CLAIM NO : 10093077
AMOUNT :30049
I M IN RECEIPT OF A COPY OF YOURS DATED 11.11.2009 requiring ALL PAST DOCUMENTS INCLUDING COPY OF THE FIRST CONSULTATION.
I MAY ADD TO YOUR INFORMATION THAT I HAVE ALREADY SENT ALL THE REQUIRED DOCUMENTS INCLUDING COPY OF THE FIRST CONSULTATION.
PLEASE CHECK ALL THE DOCUMENTS SENT TO YOU AS PER YOUR DEMAND.
YOU ARE REQUESTED TO DO THE NEEDFUL PROMPTLY SO THAT NO FURTHER INCONVENIENCE IS CAUSED TO ME.
I HAVE MADE MANY A TELEPHONE CALLS BUT THEY WERE NOT REPLIED.
THANKING YOU
YOUR'S FAITHFULLY
VISHAL



AND
RE: prolonged delay in the claim //Issue No : 2878312

Inbox X


Reply

|
Customercare/CFU/Pune HO/Bajaj Allianz
to me

show details 12/19/09


Dear Sir,



In reference to your mail, we have tagged your query under I track Number: 2878312.



We deeply regret the inconvenience caused to you.



We have escalated your query to the concerned department; you would receive a status response from us at the earliest.



Thanks and Warm Regards,



Shivangi T.



Customer Focus Unit



Toll Free Numbers:



Tata Users[protected]

Bharati Users[protected]

BSNL Users[protected]

Reliance Users[protected]



Fax number [protected]

Email id [protected]@bajajallianz.co.in









-----Original Message-----

From: Mayank singla [mailto:[protected]@gmail.com]

Sent: Saturday, December 12, 2009 9:49 AM

To: Life/CFU/Pune HO/Bajaj Allianz; Customercare/CFU/Pune HO/Bajaj Allianz

Subject: prolonged delay in the claim



DEC 10 2009



DEAR SIR/MAM



VISHAL GUPTA POLICY NO: [protected]

MEMBER NO : BA61H009391A

CLAIM NO : 10093077

AMOUNT :30049

Track Number: 2645890



I claimed on this policy for RS. 30049, a couple of months ago I believe that I have supplied sufficient evidence to you twice and mailed a complaint to u dated 24 nov 2009 regarding unnecessary delay in my claim and got a reply of getting an assurance of resolving the matter very soon by your side giving the query track number as:

Track Number: 2645890.

I believe that I have been unfairly treated and no efforts have been put in by your side.

You are requested to do the needful promptly so that no further inconvenience is caused.



The information contained in this e-Mail is classified as Internal