[Resolved]  Bata India Ltd — NON REPLACEMENT OF DEFECTIVE PRODUCT AND NO RESPONSE ON PHONE AND EMAIL ID PROVIDED FOR CUSTOMER SERVICE

Address:

Jaipur, Rajasthan

Sir,
While thanking you for the reply, I would like to request you to cleanup your eyes with cold water, because it has already passed 8 days to my complaint.In these eight days i have called atleast 10 times to your customer service nos. printed on the bill but couldnot get connected to the operator,which reflects that these nos. are just a fraud display to disguise with customer.
Please do needfull as i am in need and going to collect these shoes tommorrow, and will takeup the matter to consumer forum.
Shame on you
D.K.Agrawal#[protected]
On Wed, 20 Oct 2010 16:53:36 +0530 wrote
>

Dear Customer,




This is an acknowledgement for your message received by Bata India ltd.

We fully appreciate that you would like to have the matters as stated in your email, addressed at the earliest. In this regard, please allow us 7 working days to share
a conclusive revert. Incase of any information required from your side we will get in touch with you.

Kindly note the reference number given above in the subject for all your future correspondence.
Therefore, do not change the subject line as this is your complaint reference number.
We are assuring you our best services.


Regards

Customer Service Department
Bata India Ltd.




From: DHARMENDRA [[protected]@rediffmail.com]

Sent: Tuesday, October 12, 2010 5:11 AM

To: Customer Service

Subject: Horrible situation of BATA Product





Sir,

I purchased one ladies shoe(art#5816998 )from your G-1, GAURAV TOWER, MALVIYA NAGAR-JAIPUR Shop vide cash memo no#23/08/10/1/0047 on 23/08/2010

After a use of merely-15 times in 45 days, I ofund that 30% of its sole pasting came-out.I returned it to your shop asking him for replacement but instead of replacement he has agreed to repair of sole, telling us that this is a minor mfg. mistake.

Mysel[censored]sing BATA Since last thirty years and just would like to submitt ,

1. PASTING IS A MAJOR PART OF YOUR MFG. PROCESS, HOW CAN YOU CONSIDER IT AS A SMALL DEFECT.

2. IF THE SOLE COMES-OUR WITHING 45 DAYS WHAT THE HELL YOU PEOPLE ARE DOING THERE.

3.A LOCAL MANUFECTURER PASTING/SOLE DOESNOT COME-OUT ATLEAST BEFORE SIX-MONTHS, THEN WHY BATA'S AND WHY SHOULD NOT YOU REPLACE IT.

4.JUB PASTING HE LOCAL MOCHI JESI NAHI KAR SAKTE-KYON BATA COMPANY KI SATYANASH KAR-RAHO HO, ITNA AKSHA GROUP AND PRODUCT THAT-AB TO CHHOD DO.

5.HAVE SHAME ON YOURSELF, YOUR PRODUCT AND SERVICES FOR CHEATING WITH CUSTOMERS OR GIVE ME REPLACEMENT."CHULLU BHAR PANI MAIN DUB MARNE WALI BAT HAI"

6.MERE YAHAN MOCHIYON KI JAIPUR ME KAFI DEMAND HAI, COMPANY KO MAF KARO OR JAIUPUR ME MOCHI KI DUKAN KHOL LO, PHIR AISHI GHATIYA PASTING KARKE DENA AND SEE"PUBLIC KESE GANDPAR TUMHARE JUTE MARTI HAI"



D.Agrl












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