Big Bazaar - LCD — UNPROFESSIONAL SERVICE

Address:

Bangalore, Karnataka

I had recently booked an LCD (32"), Toshiba, model no: EV700 from Big Bazaar on 14th Aug,2010. This was a promotional offer with an unbeatable price and the best part was you get Airtel DTH connection, the promo was all round. The promo on the Big bazaar clearly read Toshiba LCD 32" with 4 months free Airtel subscription. I had heard a lot about Toshiba and it’s product and the price was a fit match to my budget. Without any hesitation after deciding with my wife I had booked it. Later I went into all round of discussion with the other guys from Big Bazaar who till that time was elusive and did not properly brie[censored]s about the product. After the product was booked we started receiving responses from the sales person, to our first rude shock, airtel DTH does not come free but comes with a price, need to pay an amount of ` 850 for installation and secondly as per mentioned in the Promos which was all over the place the subscription was only for 2.5 months and when asked one of the sales person why the board or promo stills say’s 4 months subscription, he coolly responded as typo error and never changed it. This was too much to digest, later the sales person assured we would receive the product in 10 days without we calling him and a day before delivery they would call us to check the place. When nothing came forth I had to call Big Bazaar to check on the status of the product and none of the number mentioned in the Bill was working, even there were no takers for toll-free. After continuously calling them for hours, I was through Just dial was able to get the right number and call to check on the status. I was happy that someone picked the call, but immediately I was advised that the number I dialed belonged to a different department in big Bazaar and gave an other number to electronic department. When I asked the person to transfer the call, he spoke gibberish and disconnected the call. I was finally able to speak to the person who took my booking and asked him regarding the status of my delivery, I was told by him that a certain cash memo bill was lying with me and hence he was unable to process my request and moreover the place I stay falls out of city limit and hence could be problem with delivery, I could not take it as I was promised by the person himself that whenever I stay, delivery would happen at no cost. I was loss of words with such as turn of event; I could not reconcile the fact that when he had 10 days to deliver me the product he did not utter a single word but now since I am at need of product the guy putting up all this nonsense. After speaking much to him, he finally agreed to deliver the product in an hour’s time provided he gets the cash memo bill from me. Since then I had been calling him but he been giving me the same nonsense all over again that delivery would take time but installation would not happen today. I was clearly promised all the installation would happen on the same day. All these events happened in Bangalore, J.P Nagar, 2nd Phase Branch. Even the installation of Airtel DTH which is supposed to be with the offer, I am suppose to call and advise the person to come to my place and install.

I am extremely disappointed that shopping malls like Big Bazaar who has reputation in the market playing such cheap pranks with the customer. Next time I will never bow down to their rosy advertisements as most of them lacks professionalism and commitment.