[Resolved]  Blackberry — No proper response

Address:

Faridabad, Haryana

fromDelson [protected]@gmail.com
tosivakumar.[protected]@redington.co.in

[protected]@redington.co.in

dateFri, Oct 21, 2011 at 1:56 PM
subjectRe: FW: Problem with Handset (Reminder 3)
mailed-bygmail.com

hide details 1:56 pm (2 days ago)





On Wed, Oct 19, 2011 at 12:00 PM, Delson <[protected]@gmail.com> wrote:

thanks feroz........it was nice speaking to you over phone, hope will get a good response from Mr. Siva,

Thanks & Regards

Delson



[protected] Forwarded message[protected]
From: feroz <[protected]@redington.co.in>
Date: Wed, Oct 19, 2011 at 11:45 AM
Subject: FW: Problem with Handset (Reminder 2)
To: parveen.[protected]@redington.co.in
Cc: praveen.[protected]@redington.co.in, [protected]@gmail.com, [protected]@rediffmail.com





Dear Mr. Parveen Kumar,
FYKI. Need your intervension for the below case. No response from location.


Dear Mr. Ashwani Jindal,
Kindly address the below issue and revert customer for the below IMEI number.

IMEI - [protected]

Regards,
A.Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday

E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.


From: Delson [mailto:[protected]@gmail.com]
Sent: Wednesday, October 19, 2011 11:30 AM
To: feroz
Subject: Re: Problem with Handset (Reminder 2)

Hi Feroz,

Please revert what is the status of my problem

Regards
Delson
[protected] / [protected]

On Tue, Oct 18, 2011 at 10:33 PM, Delson K V <[protected]@gmail.com> wrote:
Hi Feroz,

No revert till date
Sent from BlackBerry® on Airtel



From: "feroz" <[protected]@redington.co.in>
Date: Fri, 14 Oct 2011 17:11:26 +0530
To: <[protected]@rediffmail.com>
Cc: <parveen.[protected]@redington.co.in>; <praveen.[protected]@redington.co.in>; <[protected]@gmail.com>
Subject: FW: Problem with Handset (Reminder 1)



Dear Mr. Ashwani Jindal,
Kindly address the below issue and revert customer for the below IMEI number.

IMEI - [protected]


Regards,
A.Feroz
Black Berry Support
Toll Free:[protected] | Email Support: [protected]@redington.co.in
Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday

E-mail Disclaimer:
The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.


From: Delson [mailto:[protected]@gmail.com]
Sent: Friday, October 14, 2011 4:04 PM
To: [protected]@redington.co.in; [protected]@blackberry.net; [protected]@rim.com; bb.[protected]@airtel.in; redington.service.[protected]@gmail.com
Cc: [protected]@delsonkv.co.cc
Subject: Problem with Handset (Reminder 1)

Good Afternoon Sir / Madam,

Greetings from Rover Holidays!!!

Please find the attached invoice of by Blackberry smartphone model no. 9300 3G Cruve, from last few day i am facing the battery problem, for eg: i have recharged the battery in night checkked the status of battery which was 100% then switched off the phone and in morning when i swtiched it on it was showing me red signal (fully drain) also. the phone gets heated up without charging. When i was purchasing the handset there was a person from blackberry he informed me that i dont have to carry the invoice with me when ever i travell, so i sent one of my office person to take the handset to service center at A-106, UGF, Mall Manhattan, Old Faridabad - 121002, she checked with her system and was not able to trace it also she told there is no such kind of online bill servic by blackberry her name is Poonam thats what she told me over phone, today 14-Oct-11, i went to their service center with orginal copy of invoice to the same service center mentioned above. i told them about the issue with the handset (batter getting drained very soon & handset is getting heated without charging) she told me that i have to submit my handset and it will take atleast 12 working day to get resolved as they have to courier the handset to chennai office, so i asked them to give me a spare handset for the time being, they said that they have only 3 spare handset and all the handset they have given it to other customers, same time there were other 4 customers having problem with blackberry handset, tell me where those customers will go / or who is going to bear the loss. then i asked her how can i get in touch with blackberry customer care she gave me the no ([protected]) i called so many times and there was no response, so finally i called Mr. Ajay ([protected]) M/s Ajay Sky Communications to help me out with it he asked me to speak to Mr. Gagan in the service center and he was on leave, So there was Mr. Sunil ([protected] / [protected]) he told me that they dont have any spare handset and and i asked if they have any email id of blackberry they said they dont have any information, Now again i called Mr. Ajay M/s Ajay Sky Communications, he to told me that you handover the handset to them i will give you my handset, now tell me whose responsibility is to replace the handset, is this is what blackeberry is famous for, now i asked atleast you change the battery so that i can use my handset till i can arrange any other blackberry handset, for that too she told me that they dont have any battery with them so they have get it from their head office which will take atleast 20 to 22 days to get a new batterry, This is my season time where i cannot go anywhere without my mail, WHY DO YOU GUYS NEED SO MANY DAYS TO RESOLVE A SMALL PROBLEM & YOU HAVE ONLY 3 SPARE HANDSET FOR 1 SERVICE CENTER.

Please read each and every bit of my mail, and revert back to me ASAP, or my last step will be the consumer court.

With Regards

Delson
Sr. Leisure Advisor
+91-[protected] / [protected] / [protected]
Rover Holidays Pvt. Ltd.

Delhi office:
1C-102, N.I.T Faridabad (NCR of Delhi), Haryana-121001, INDIA
Ph: +[protected], 4107006, 4108006 | Fax: +[protected]
Mobile: +91 [protected] | Email: [protected]@roverholidays.com | www.vacationskerala.com |
yahoo Chat: vacationskerala

Cochin Office
29/58 C. Division No.36, Vattekadu Junction, Kaloor-Kadavanthra Road,
Kaloor - 17. Cochin - Kerala - INDIA
Ph: +[protected], 4027008, Mobile: +91 [protected], [protected] | Email: [protected]@roverholidays.com | yahoo chat: cochin.roverholidays

Bangalore office
No. 24, First Floor, 100 Feet Inner Ring Road, Koramangala, Bangalore - 47
Tel:+[protected], 42028686| Email: [protected]@roverholidays.com
Yahoo Chat: [protected]@yahoo.in

Web: www.roverholidays.com, www.vacationskerala.com, www.kerala-honeymoon-packages.com