Comments
Hi,
I have a blackberry 9900. It had issues wherein a thin line was displayed on the screen, so I gave my phone to blackberry service centre - Redington India Ltd, Cunningham road, Bangalore on 26th July. I was then asked to collect the phone back on 7th August.
I went there on 8th August and they gave me back my blackberry without resolving the issue. On raising my concern, they took the phone back and told me they will call me and will provide me with the status by next day (9th August). But they didn't call !!! So I had to visit the centre, again !! On inquiring about the status - they told me that the concerned person is on leave and they can provide the status by 10th August noon - and that didnt happened too !!!
So, my phone is at the service centre from past 15 days and I haven't been given any clue as to how long will they take.
Hoping for a quick action against it.
Details -
Model - 9900
Work order id - BLR/BB/12/04735
-Rahul Agarwal (an unhappy customer)
+91-[protected]
I have a blackberry 9900. It had issues wherein a thin line was displayed on the screen, so I gave my phone to blackberry service centre - Redington India Ltd, Cunningham road, Bangalore on 26th July. I was then asked to collect the phone back on 7th August.
I went there on 8th August and they gave me back my blackberry without resolving the issue. On raising my concern, they took the phone back and told me they will call me and will provide me with the status by next day (9th August). But they didn't call !!! So I had to visit the centre, again !! On inquiring about the status - they told me that the concerned person is on leave and they can provide the status by 10th August noon - and that didnt happened too !!!
So, my phone is at the service centre from past 15 days and I haven't been given any clue as to how long will they take.
Hoping for a quick action against it.
Details -
Model - 9900
Work order id - BLR/BB/12/04735
-Rahul Agarwal (an unhappy customer)
+91-[protected]
Dear Sir,
I had given my hand set of blackberry 9300 phone to AC Care, Shop No. 163, 164, Under Ground, ph[protected] at Bikaner on[protected] which is under warranty period and the Job sheet number is 3975.
The problem was .
1. My Track pad not working.
2. Network problem.
They accepted the phone for the above complaints. And they promise to fix the problem in 10 days. Its being already 14 days that no progress is being made.
The customer care center executive says that he has no idea how more long it is going to take. The same has resulted in pecuniary losses apart from causing inconvenience. I can't wait for so long to get my BB back.
This is something called deficiency in services under Indian Consumer Protection Act, 1986. So it is requested to you that in order to avoid legal consequences, I am requesting you to give my mobile back within this 3 Working days.
I really appreciate if you do the things better.
vineet - [protected]
I had given my hand set of blackberry 9300 phone to AC Care, Shop No. 163, 164, Under Ground, ph[protected] at Bikaner on[protected] which is under warranty period and the Job sheet number is 3975.
The problem was .
1. My Track pad not working.
2. Network problem.
They accepted the phone for the above complaints. And they promise to fix the problem in 10 days. Its being already 14 days that no progress is being made.
The customer care center executive says that he has no idea how more long it is going to take. The same has resulted in pecuniary losses apart from causing inconvenience. I can't wait for so long to get my BB back.
This is something called deficiency in services under Indian Consumer Protection Act, 1986. So it is requested to you that in order to avoid legal consequences, I am requesting you to give my mobile back within this 3 Working days.
I really appreciate if you do the things better.
vineet - [protected]
Blackberry — Very poor service and cheating
I, Firdose Lala, residing in India – Mumbai purchased Blackberry 9780 model in November 2011 from Planet M stores at Santa Cruz East.In July 2012, I started having a problem with the “P” alphabet where in if I pressed “p” any sms or message would just be sent.
Next day the problem escalated where the mails etc. would automatically open and be deleted or sent etc.
The cell was immediately switched off and sent to your Redington - Khar service centre thru an associate – the complaint lodged likewise.
Some ten days down the line my cell is returned to me with a broken and totally non functional screen and I am told the warranty is over.
PLS NOTE THAT NOT A SINGLE SCRATCH WAS THERE ON THE SCREEN – MATTER OF FACT EVEN THE INITIAL SCREEN GUARD WHICH COMES WITH THE PURCHASE OF THE CELL WAS NOT REMOVED TILL DATE- HOW THEN WAS THE SCREEN BROKEN AND SCRATCHED???
ARGUMENTATIVELY AND VERY LOGICALLY – IF AT ALL THE SCREEN AND ETC. WAS DAMAGED DURING THE HANDOVER TO THE SERVICE CENTER, WHY THE SAME WAS NOT RECORDED IN THE SERVICE REPORT / RECEIPT PROVIDED TO ME ????
WHY MATTER OF FACT WAS THE CELL ACCEPTED?? IT IS VERY CLEAR AND I THINK ALL EXECUTIVES WOULD KNOW THAT THEY WOULD NOT ACCEPT SUCH A CELL PHONE UNDER WARRANTY…..
This is not ethical.
Post all this I have personally visited your store and you have been very helpful and understandingly written a mail to this effect to one of your offices in Bangalore or Chennai but no revert from there…
Is this the service level and trust level an international brand of such high standing should be having ???
I request some strong intervention from someone senior and I want a clear solution – which in this case would definitely be a new cell of the same model or an equivalent one.
I write this and expect a revert at the earliest and a fast resolution as I think I have exercised enough patience.
Please note here that I have been using a BB since the past three years and my earlier cell was also a 9780 model.
If somehow a revert and solution is not wrought, I will have to take the help of the law, consumer court and forums and the press simultaneously to get justice to my case.
Please note its been nearly two months....
I have purchase Blackberry Curve 9300 on dt 13/10/2011 (Copy of invoice is attach)
Invoice no. 12732
Shop : HI FLY Add : 20-D Shopping Center Kota (raj.) India
Mob IMEI NO : [protected]
1) My mob is get switch off regularly during charging, receiving the call and and when i put in on table or some hard thing,
2) Enter and Alt Button not working
3) Mob gets Hang up During working, chat etc.
4) Some time lock not open
it has some internal prob, as it is in guaranty period request you to replace the handset . it create so much problem for me my all official calls and mails are coming on it and it get off in every 10 min . I am facing this prob regularly since last two months .
I have submit my mob to blackberry service center kota on 9 August and also send mail to Blackberry customer care on "[protected]@redington.co.in" today after 12 days handset is not moving from local service center for repair and Contact no which they have given no one is attending call on that on toll free or even on Mob no they have given me . This type of attitude on customers complain is ridiculous . Black Berry has good name and image, but facts are different
Request you to do the needful, your early action is highly appreciated .
Thanks
With Best Regards
Ashutosh
[protected]
Invoice no. 12732
Shop : HI FLY Add : 20-D Shopping Center Kota (raj.) India
Mob IMEI NO : [protected]
1) My mob is get switch off regularly during charging, receiving the call and and when i put in on table or some hard thing,
2) Enter and Alt Button not working
3) Mob gets Hang up During working, chat etc.
4) Some time lock not open
it has some internal prob, as it is in guaranty period request you to replace the handset . it create so much problem for me my all official calls and mails are coming on it and it get off in every 10 min . I am facing this prob regularly since last two months .
I have submit my mob to blackberry service center kota on 9 August and also send mail to Blackberry customer care on "[protected]@redington.co.in" today after 12 days handset is not moving from local service center for repair and Contact no which they have given no one is attending call on that on toll free or even on Mob no they have given me . This type of attitude on customers complain is ridiculous . Black Berry has good name and image, but facts are different
Request you to do the needful, your early action is highly appreciated .
Thanks
With Best Regards
Ashutosh
[protected]
Blackberry — Mobile handset not working 3rd time within 5 months of purchase
My Blackberry 9300 Mobile Handset with IMEI no. [protected] has become inoperable for 3rd time within 5 months of purchase. This is bring to your notice the harassment which I have faced and still facing after buying a BB phone .
I bought the phone on 10/06/2012 from spice outlet at Rani Bagh, Pitam Pura and since then phone is not working properly . The phone was lying at service centre of Black Berry from past 2 months.
Please find the list of problems faced by me in last 2 mnths :
• None of the person at the service station is ready to give some proper and permanent solution . I have visited the service station atleast 10 times and finally after so much argument with one of the senior manager ( Mr S K Garg) I managed to get the fresh handset .
• The fresh handset I got which was also having a same problem . .
• Always lingering on the things . None of the person is ready to give some permanent solution . Even senior members of the team are not behaving professionally . Today after two months these people have not been managed to resolve the issue.
• Have also sent mails on customer care id’s but no response
Personal Details
Name – Aman Gulati
Contact Number – [protected]
IMEI NO-[protected]
Complaint given at service center of Netaji Subhash Place, Pitam Pura, Delhi -110034
Contact Person – Mr S K Garg & Mr Praveen
I bought the phone on 10/06/2012 from spice outlet at Rani Bagh, Pitam Pura and since then phone is not working properly . The phone was lying at service centre of Black Berry from past 2 months.
Please find the list of problems faced by me in last 2 mnths :
• None of the person at the service station is ready to give some proper and permanent solution . I have visited the service station atleast 10 times and finally after so much argument with one of the senior manager ( Mr S K Garg) I managed to get the fresh handset .
• The fresh handset I got which was also having a same problem . .
• Always lingering on the things . None of the person is ready to give some permanent solution . Even senior members of the team are not behaving professionally . Today after two months these people have not been managed to resolve the issue.
• Have also sent mails on customer care id’s but no response
Personal Details
Name – Aman Gulati
Contact Number – [protected]
IMEI NO-[protected]
Complaint given at service center of Netaji Subhash Place, Pitam Pura, Delhi -110034
Contact Person – Mr S K Garg & Mr Praveen
Blackberry — service
DearSir i bought blackberry8520 on the date of 29 aug 2011
with 18 month warranty.after few month phone start hanging and switched off
during the call and before few days the phone becomes dead.on the date of
17th aug 2012 i visited varanasi blackberry service center after checking
they take my phone and ask me to come after 15 days,on 13th day i get a
call from redington india ltd,and the person told me that my hand set is
liquid damaged. may be it absorb moisture from somewhere and u have given
it for repair on local shop.whatever he is saying is never happened,and why
i will pay to local shop when my phone is in warranty. and right now
consult person is not picking my phone.I am feeling very bad because of
this.need ur help.here redington is giving very poor blackberry service and
trying to loot people.my friends also suffered with this.Blackberry is
reputed brand. and i am sure that i will get positive response from
blackberry.
Details
Blackberry8520 white
IMEI NO.- [protected]
WORK ORDER NO.-VAR/BB/12/00609
REGARDS
ANOOP SHUKLA
INDIA
VARANASI
[protected]
Blackberry — its more than 35days i amnot getting back my phone from service center
I had purchased blackberry 8520phone in march, on the 2nd day it has problem in it. Then i went to service center, they had given me duo letter after 1 week, then i got a new phone on 4th april, after using this phone for about 3 months , its keypad had a problem,its not working. I went to the service center on 23rd july2012 and they kept my phone and said me to collect the phone in 7to10 days.After 8 days when i went to the service center they told me to after 2-3 days, then after 2 days i again went there, they again said me to come after 1 day, we will definately give you your phone.. From then onwards they told me to come after 2 days. Today its 30th August they haven't given me my phone back.. i had gone around 12 to15 times to the service center for collecting the phone but unable to get back, I WANT YOUR HELP For getting my phone back or my money back. Kindly suggest me what should i do now?? Its more than 35days.KIndly take some steps as early as possible.
Sandeep Tuteja
[protected]@yahoo.co.in
[protected]
imei no-[protected]
blackberry curve 8520
Blackberry — money laundering
Sir,I am sorry to say that the service provided by Blackberry to its customers is very poor. I was facing Audio Problem in my Handset Model No.BB8520 which was under warranty scheme. Hence i gave my handset to one of your service provider M/s B.M.Trading located in Patna but my handset was returned to me without repair charging me Rs.220/-
I therefore fail to understand that how can such a new set returned to me with out getting it repaired and charging it to the customers. The reason behind given to me that the there is a liquid was found in the set and therefore the set automatically goes in non warranty.
I am very much dissatisfied with the service provided by your company and therefore i am going to file a suit against your company which is charging money to its customers without providing service to its clients in Consumer Forum. I wanted to give you prior notification. The documents is attached herewith.
Regards
Piyush Kumar
Marketing Manager
Bank of India
[protected]
THOSE WHO ARE USING BLACK BERRY THINK AGAIN. ONLY 2 OUTLETS FOR REPAIRS. WAIT THEIR BY TAKING TOKEN FOR YOUR TURN AND THEN WAIT FOR 20 DAYS FOR SMALL FAULT. THEY GIVE YOU MOBILE OF Rs. 400 WORTH TO USE WITHOUT YOU PHONE BOOK. SWITCH TO SMART PHONE.
This is in reference to my Blackberry 9780 device with IMEI No [protected] which is having screen display issue, this issue has been faced for the 2nd time, 1st time the handset was repaired and given by service center, but this time they are saying mobile cannot be repaired in warranty.
Reason : Handset Found Liquid Damage.
My Comments : While speaking on long duration calls sweating persists and if sweat is going into mobile device & leading to this issue then it is not fault of the customer. And if for similar issue the device was repaired and given last time why there is sudden change in policy this time.
I need to know the justified reason in this sudden change of policy for a customer & demanding & forcing customer to pay extra money even when the mobile is in warranty period.
Service Center : S G Infotech, Borivali (West), Mumbai.
Manish Shetty
[protected]
Reason : Handset Found Liquid Damage.
My Comments : While speaking on long duration calls sweating persists and if sweat is going into mobile device & leading to this issue then it is not fault of the customer. And if for similar issue the device was repaired and given last time why there is sudden change in policy this time.
I need to know the justified reason in this sudden change of policy for a customer & demanding & forcing customer to pay extra money even when the mobile is in warranty period.
Service Center : S G Infotech, Borivali (West), Mumbai.
Manish Shetty
[protected]
Blackberry — Lost Blackberry
To The ConcernedI would like to make a complaint regarding my lost mobile phone.
Mobile details:
My Name: Sushma Bharti
Phone Model : BlackBerry curve 8520
Make: BlackBerry
My Email : [protected]@gmail.com
Missed Date: October 7th , 2012.
IMEI No : [protected]
Pin No-28983F8A
Sim use : Vodafone prepaid
Mobile NO : [protected]
Dear sir,
I have blackberry bold handset ( model -9700)IMEI number :-354256.04.233726.1
Running properly but some time suddenly battery indication comes blank and red color
Also “battery drained turn off handheld” massage shown on display even is battery is full charged.
After that problem solved only by removing and re-install of battery.
I tried to find out it different of way but could not understand what is the real problem.
Kindly help in this matter
As suggested by blackberry support services Redingtone, I visited blackberry service center of Jamnagar, Gujarat(triotronic electronic).
First time they charge 500 Rs. For repairing but still problem is there.
Second time they replaced new battery and total charged 2200 Rs. But still problem continue.
Third time they are still finding issue.
Kindly take matter initiatively as we all ESSAR employee have to use official blackberry services.
I have blackberry bold handset ( model -9700)IMEI number :-354256.04.233726.1
Running properly but some time suddenly battery indication comes blank and red color
Also “battery drained turn off handheld” massage shown on display even is battery is full charged.
After that problem solved only by removing and re-install of battery.
I tried to find out it different of way but could not understand what is the real problem.
Kindly help in this matter
As suggested by blackberry support services Redingtone, I visited blackberry service center of Jamnagar, Gujarat(triotronic electronic).
First time they charge 500 Rs. For repairing but still problem is there.
Second time they replaced new battery and total charged 2200 Rs. But still problem continue.
Third time they are still finding issue.
Kindly take matter initiatively as we all ESSAR employee have to use official blackberry services.
dear sir, ,
i have phone of blackbeery curve model 9220. its purchase on this year 2012 july. i hv problem with its back cover. ita paint off in colour nd fad also.its hang also nd speaker is not well sounds. when i visit ti near customer care center they will not setisfy me. so plz regard with this problem send me mail on my gmail i'd [protected]@gmail.com
I[censored] CANT SETISFY ME I MUST TAKE A LEGAL ACTION ANGAINST BLACKBERRY.
name:dr.naveen sangwan
model no. 9220curve
EMEI NO:[protected]
ETA NO: 1742/2012/WRLO
MOBILE NO; [protected]
i have phone of blackbeery curve model 9220. its purchase on this year 2012 july. i hv problem with its back cover. ita paint off in colour nd fad also.its hang also nd speaker is not well sounds. when i visit ti near customer care center they will not setisfy me. so plz regard with this problem send me mail on my gmail i'd [protected]@gmail.com
I[censored] CANT SETISFY ME I MUST TAKE A LEGAL ACTION ANGAINST BLACKBERRY.
name:dr.naveen sangwan
model no. 9220curve
EMEI NO:[protected]
ETA NO: 1742/2012/WRLO
MOBILE NO; [protected]
Dear Sir,
As a Canadian who has been living in India for the past 20 years, I felt extremely proud when RIM launched its Blackberry mobile phones in India; and in spite of the fact that I have to pay the service provider (BSNL or Indian Telecom) virtually twice as much as my husband, who has an I-phone, for half the service, I was determined to stick with my Blackberry Bold (PRD[protected] purchased in October 2009. Now, I can only say how angry and disgusted I feel with Balckberry/Redington.
The reason I am writing this letter is to tell you about the tremendous difficulty I face in getting this phone serviced. The fault for the ringer not functioning properly (it can hardly be heard) may lie with me for having dropped the device. But the main problem is that the trackball is not operating smoothly. So I purchased a Backberry Curve (9220), expecting to be able to transfer the data from one phone to the other, while I got the Bold serviced.
Having visited Delhi recently, I went to the Redington Office (Lajpat Nagar) expecting to get help in saving the data from my Blackberry Bold and transferring it to the Curve. I found the staff extremely UNHELPFUL. They could not copy the data, they said, even though I had brought both phones and all the spare parts, disk etc. that came with them. On the other hand, I was told that the only place in the whole Subcontinent of India, for “hardware” problems was Bangalore, in Karnataka, which I think is quite ridiculous in a country this size! I live in Kerala, way down South, and had been previously advised that I would have to send the phone to Bangalore. All my own efforts to download the data (addresses & phone numbers, calendar reminders and various applications) to my PC, had been unsuccessful and I cannot afford to lose any of the data saved in my B.Bold. Various young relatives working in the IT sector have also tried but to no avail.
As a further illustration of how unhelpful the staff at Reddington were, I enquired as to why I was no longer able to see my log whenever I pressed the “phone” key, and was getting my list of contacts instead. This, the technician told me was a “software” problem – which he could rectify by updating the program – but this meant I would lose all the data stored in the phone. I refused. It was by sheer accident, two days later, that I discovered that I could switch from log to contacts and back again with the trackball!
Expecting to hear from you at the earliest,
Yours faithfully,
Mrs. O.M. Nair
As a Canadian who has been living in India for the past 20 years, I felt extremely proud when RIM launched its Blackberry mobile phones in India; and in spite of the fact that I have to pay the service provider (BSNL or Indian Telecom) virtually twice as much as my husband, who has an I-phone, for half the service, I was determined to stick with my Blackberry Bold (PRD[protected] purchased in October 2009. Now, I can only say how angry and disgusted I feel with Balckberry/Redington.
The reason I am writing this letter is to tell you about the tremendous difficulty I face in getting this phone serviced. The fault for the ringer not functioning properly (it can hardly be heard) may lie with me for having dropped the device. But the main problem is that the trackball is not operating smoothly. So I purchased a Backberry Curve (9220), expecting to be able to transfer the data from one phone to the other, while I got the Bold serviced.
Having visited Delhi recently, I went to the Redington Office (Lajpat Nagar) expecting to get help in saving the data from my Blackberry Bold and transferring it to the Curve. I found the staff extremely UNHELPFUL. They could not copy the data, they said, even though I had brought both phones and all the spare parts, disk etc. that came with them. On the other hand, I was told that the only place in the whole Subcontinent of India, for “hardware” problems was Bangalore, in Karnataka, which I think is quite ridiculous in a country this size! I live in Kerala, way down South, and had been previously advised that I would have to send the phone to Bangalore. All my own efforts to download the data (addresses & phone numbers, calendar reminders and various applications) to my PC, had been unsuccessful and I cannot afford to lose any of the data saved in my B.Bold. Various young relatives working in the IT sector have also tried but to no avail.
As a further illustration of how unhelpful the staff at Reddington were, I enquired as to why I was no longer able to see my log whenever I pressed the “phone” key, and was getting my list of contacts instead. This, the technician told me was a “software” problem – which he could rectify by updating the program – but this meant I would lose all the data stored in the phone. I refused. It was by sheer accident, two days later, that I discovered that I could switch from log to contacts and back again with the trackball!
Expecting to hear from you at the earliest,
Yours faithfully,
Mrs. O.M. Nair
Dear Sir.
I had purchased one Blackberry 9330 Handset with Reliance CDMA corporate connection, it is in under warranty, I had submitted at Technocre lajpat Nagar, new delhi for repair on 8th Nov 2012, I got back my handset after 16 days, on 27th Nov 2012 with the comittment my handset will be activated maximum 24 hours, already 30 Hours have been passed my handset is dumy, I tried to call several times Blackberry customer care every time I get reply within next 2-3 hours it will be activated, I will file compensation against this in Consumer forum. they are least bothered about customer, I will not recommend anybody to buy Blackberry handset, they all are cheaters!!!
Now they are saying you have to visit Reliance web world to activate, if service center takes handset, it is their responsibility to provide working handset while returning back to customer, why should customer go here & there? In web world they always ask for Id papers, & other formalities? Sometime if the connection is corporate it become very much difficult to get the papers, while collecting the hand set we provide all the papers then why again
I had purchased one Blackberry 9330 Handset with Reliance CDMA corporate connection, it is in under warranty, I had submitted at Technocre lajpat Nagar, new delhi for repair on 8th Nov 2012, I got back my handset after 16 days, on 27th Nov 2012 with the comittment my handset will be activated maximum 24 hours, already 30 Hours have been passed my handset is dumy, I tried to call several times Blackberry customer care every time I get reply within next 2-3 hours it will be activated, I will file compensation against this in Consumer forum. they are least bothered about customer, I will not recommend anybody to buy Blackberry handset, they all are cheaters!!!
Now they are saying you have to visit Reliance web world to activate, if service center takes handset, it is their responsibility to provide working handset while returning back to customer, why should customer go here & there? In web world they always ask for Id papers, & other formalities? Sometime if the connection is corporate it become very much difficult to get the papers, while collecting the hand set we provide all the papers then why again
Blackberry — Non working of handset
Dear Sir.I had purchased one Blackberry 9330 Handset with Reliance CDMA corporate connection ,it is in under warranty ,I had submitted at Technocre lajpat Nagar,new delhi for repair on 8th Nov 2012,I got back my handset after 16 days ,on 27th Nov 2012 with the comittment my handset will be activated maximum 24 hours, already 34 Hours have been passed my handset is dumy,I tried to call several times Blackberry customer care every time I get reply within next 2-3 hours it will be activated,I will file compensation against this in Consumer forum. they are least bothered about customer,I will not recommend anybody to buy Blackberry handset,they all are cheaters!!!!
Now they are saying you have to visit Reliance web world to activate ,if service center takes handset ,it is their responsibility to provide working handset while returning back to customer,why should customer go here & there? In web world they always ask for Id papers,& other formalities? Sometime if the connection is corporate it become very much difficult to get the papers,while collecting the handset we provide all the papers then why again ?
If my handset will not be activated I will file mental harassment case over Blackberry.
Dear All,
I have complaint the Redington India, Khar Branch as well as other branches but since 28days, i have not received any positive response nor proper response from Redigton Khar Branch. It is really horrible to get their office Number and if you get also, no proper response from their end! below are the e-mails sent to their officces:
Dear Sivakumar and Mangesh,
It is really strange that we cannot get an positive response from your side since 28days!!! It is ridiculous and shameful act………….this is the Blackberry business ethics? Do you have any business ethics or not? If you people cannot give service to the customer why you are working in this reputed Company?
May I have the senior most responsible person name so that I can enquire with him the reason for this irregularity and irresponsibility?
Thanks & Best Regards
Arthur Mendonca
ALLIANZ LOGISTIC
Total Logistic Solution
Mendonca’s Centre, Rose MaryVilla,
Near Sahar International Cargo Complex,
Church Pakhadi, Road No.1, Sahar,
Andheri (E), Mumbai – 400 099, India.
Tel – +[protected] / 26829051 / [protected]
Fax - +[protected]
Email : [protected]@allianzlogistic.com
Website : www.allianzlogistic.com
please don't print this e-mail unless you really need to
From: arthur [mailto:[protected]@allianzlogistic.com]
Sent: Monday, November 26, 2012 11:20 AM
To: 'Sivakumar.B'
Cc: '[protected]@redington.co.in'; '[protected]@yahoo.com'; 'mangesh.[protected]@redington.co.in'; 'Bbmumtech'; '[protected]@blackberry.net'; 'BlackBerry Customer Support'
Subject: RE: INC[protected] REPLACEMENT OF BLACKBERRY BOLD
Importance: High
Dear All,
Thank you for your much waited response.
Mr. Mangesh – kindly confirm when I can get the handset as I have it is already 24days passed for the same.
Thanks & Best Regards
Arthur Mendonca
ALLIANZ LOGISTIC
Total Logistic Solution
Mendonca’s Centre, Rose MaryVilla,
Near Sahar International Cargo Complex,
Church Pakhadi, Road No.1, Sahar,
Andheri (E), Mumbai – 400 099, India.
Tel – +[protected] / 26829051 / [protected]
Fax - +[protected]
Email : [protected]@allianzlogistic.com
Website : www.allianzlogistic.com
please don't print this e-mail unless you really need to
From: Sivakumar.B [mailto:sivakumar.[protected]@redington.co.in]
Sent: Monday, November 26, 2012 10:45 AM
To: 'arthur'
Cc: [protected]@redington.co.in; [protected]@yahoo.com; mangesh.[protected]@redington.co.in; Bbmumtech
Subject: RE: INC[protected] REPLACEMENT OF BLACKBERRY BOLD
Dear Mr. Arthur,
Greetings!
Regret for the inconvenience
Your device is pending at blackberry repair center for unit replacement
Dear Mangesh
Please check and confirm ETA
Regards,
Sivakumar.B
From: arthur [mailto:[protected]@allianzlogistic.com]
Sent: Saturday, November 24, 2012 5:11 PM
To: 'BlackBerry Customer Support'
Cc: sivakumar.[protected]@redington.co.in; blackberry.service.[protected]@gmail.com; [protected]@redington.co.in; [protected]@blackberry.net; [protected]@yahoo.com
Subject: RE: INC[protected] REPLACEMENT OF BLACKBERRY BOLD
Dear Zen,
We are in India, Mumbai. At least you have responded to our query but Indian Counterpart not replied us nor bother to pick up the concern in-charge cell. It is really strange that Redington your Authorised Service Centre in India least bothered about the complaint and never update us the status of our cases.
If we give the Cell for servicing to rectify the error or fault, they will never revert back once they do the needful nor we receive the proper feedback. I have submitted the Cell on 3rd of November under reference on below:
REF:WORK ORDER NO.MKW/BB/12/27939 DT.03.11.2012
CASE ID:BB0622565
IMEINO:[protected]
Thanks & Best Regards
Arthur Mendonca
ALLIANZ LOGISTIC
Total Logistic Solution
Mendonca’s Centre, Rose MaryVilla,
Near Sahar International Cargo Complex,
Church Pakhadi, Road No.1, Sahar,
Andheri (E), Mumbai – 400 099, India.
Tel – +[protected] / 26829051 / [protected]
Fax - +[protected]
Email : [protected]@allianzlogistic.com
Website : www.allianzlogistic.com
please don't print this e-mail unless you really need to
From: BlackBerry Customer Support [mailto:[protected]@blackberry.com]
Sent: Friday, November 23, 2012 2:48 PM
To: [protected]@allianzlogistic.com
Subject: RE:INC[protected] REPLACEMENT OF BLACKBERRY BOLD
Hello Arthur,
Thank you for contacting BlackBerry Customer Support.
I am sorry to hear that you are having difficulties with your BlackBerry device.
We have determined that you purchased your BlackBerry product through one of our carrier partners. You may have the option to receive fee-based support directly from Research In Motion, the manufacturer and experts for the BlackBerry solution. If you would like to learn more about this option, please dial the appropriate telephone number below and enter option 4 in the phone menu to be routed to BlackBerry Customer Support.
If your organization has subscribed to BlackBerry Technical Support Services, please contact your IT department and have one of your named callers contact BlackBerry Technical Support.
Note: BlackBerry Technical Support Services is an annual subscription program providing software maintenance and technical support services for your BlackBerry solution. Named callers are personnel within your organization who are authorized to contact our support staff. For more information on BlackBerry Technical Support Services, please visit:
http://www.blackberry.com/support/tsupport/
All BlackBerry smartphone users have free access to the BlackBerry Technical Solution Center. The BlackBerry Technical Solution Center provides a repository of support information, documentation and frequently asked questions, with enhanced search capabilities so you can easily search for and find the BlackBerry support information you need. Please visit:
http://na.blackberry.com/eng/support/
If the options above do not suit your needs you may also contact your service provider who may have other options available.
Thank you again for contacting us.
Sincerely,
Zen
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free:[protected]
UK Toll Free:[protected]
Europe: +[protected]
Worldwide: +[protected]
Email: [protected]@blackberry.com
Web: www.blackberry.com
BLACKBERRY® PLAYBOOK™ - WORK SMARTER. PLAY HARDER.
Introducing the world’s first professional-grade tablet.
www.blackberry.com/playbook
________________________________________
From: [protected]@allianzlogistic.com
Sent: 11/23/2012 2:25:58 PM
To: sivakumar.[protected]@redington.co.in;[protected]@redington.co.in;blackberry.ser...⇄
Cc: [protected]@yahoo.com;[protected]@blackberry.net
Subject: RE: REPLACEMENT OF BLACKBERRY BOLD
Dear Sivakumar.
I have submitted my cell phone for servicing/replacement and details are as below:
REF:WORK ORDER NO.MKW/BB/12/27939 DT.03.11.2012
CASE ID:BB0622565
IMEINO:[protected]
It is nearly a 20 days I have submitted my cell to your Mumbai office but till today I have not received the replacement for the same, I have hardly used this cell as most of the time it was with your service centre for repairing/servicing. We never get any update nor able to contact your Mumbai office as hardly phone been picked up by your Mumbai office!!!
It is really ridiculous and unethical to suffer a customer in your hand and wait for couple of weeks for the needful.
Kindly update me immediately regarding the replacement of my cell phone immediately or else provide me a standby phone immediately as it caused me lose my business and face losses. Or else I will have to go to Customer forum(customer court) to get me a fair justice.
Hope to receive a favorable answer immediately.
Thanks & Best Regards
Arthur Mendonca
ALLIANZ LOGISTIC
Total Logistic Solution
Mendonca’s Centre, Rose MaryVilla,
Near Sahar International Cargo Complex,
Church Pakhadi, Road No.1, Sahar,
Andheri (E), Mumbai – 400 099, India.
Tel – +[protected] / 26829051 / [protected]
Fax - +[protected]
Email : [protected]@allianzlogistic.com
Website : www.allianzlogistic.com
please don't print this e-mail unless you really need to
From: arthur [mailto:[protected]@allianzlogistic.com]
Sent: Tuesday, November 20, 2012 5:38 PM
To: 'arthur'; '[protected]@redington.co.in'; 'blackberry.service.[protected]@gmail.com'
Cc: '[protected]@yahoo.com'; '[protected]@blackberry.net'
Subject: RE: REPLACEMENT OF BLACKBERRY BOLD
Dear All,
Till today I have not received any response from your side nor got replacement of my cell. Kindly revert back with your positive feedback.
Thanks & Best Regards
Arthur Mendonca
ALLIANZ LOGISTIC
Total Logistic Solution
Mendonca’s Centre, Rose MaryVilla,
Near Sahar International Cargo Complex,
Church Pakhadi, Road No.1, Sahar,
Andheri (E), Mumbai – 400 099, India.
Tel – +[protected] / 26829051 / [protected]
Fax - +[protected]
Email : [protected]@allianzlogistic.com
Website : www.allianzlogistic.com
please don't print this e-mail unless you really need to
From: arthur [mailto:[protected]@allianzlogistic.com]
Sent: Tuesday, November 06, 2012 5:27 PM
To: '[protected]@redington.co.in'; 'blackberry.service.[protected]@gmail.com'
Cc: '[protected]@yahoo.com'; '[protected]@blackberry.net'
Subject: REPLACEMENT OF BLACKBERRY BOLD
Importance: High
Dear All,
REF:WORK ORDER NO.MKW/BB/12/27939 DT.03.11.2012
CASE ID:BB0622565
IMEINO:[protected]
I have been not able to use the BLACK BERRY Bold since 2-3 months due to many defaults in the piece. You may check the same in your workorder. Even worst thing is that the network problem, certain places I am getting network on other simple handsets of other mode but not in my above blackberry piece. Speakers are not proper, getting hang again and again, e-mail are not opening in same box but opening in common folder. Battery getting drain very fast and line goes on hold while talking on the line and redials authomatically later stage and many more.
Since 2 months only your dealers, updating the soft ware and twice sent for repairing to your services centre by keeping the cell for more than 10 days in each case. I humbly request you kindly replace the same with new piece with proper working condition or else I will not accept this if you send me the old piece back by doing service.
Hope you will do the needful and not forcing me to go to Consumer court or media to resolve my issue.
Thanks & Best Regards
Arthur Mendonca
ALLIANZ LOGISTIC
I have complaint the Redington India, Khar Branch as well as other branches but since 28days, i have not received any positive response nor proper response from Redigton Khar Branch. It is really horrible to get their office Number and if you get also, no proper response from their end! below are the e-mails sent to their officces:
Dear Sivakumar and Mangesh,
It is really strange that we cannot get an positive response from your side since 28days!!! It is ridiculous and shameful act………….this is the Blackberry business ethics? Do you have any business ethics or not? If you people cannot give service to the customer why you are working in this reputed Company?
May I have the senior most responsible person name so that I can enquire with him the reason for this irregularity and irresponsibility?
Thanks & Best Regards
Arthur Mendonca
ALLIANZ LOGISTIC
Total Logistic Solution
Mendonca’s Centre, Rose MaryVilla,
Near Sahar International Cargo Complex,
Church Pakhadi, Road No.1, Sahar,
Andheri (E), Mumbai – 400 099, India.
Tel – +[protected] / 26829051 / [protected]
Fax - +[protected]
Email : [protected]@allianzlogistic.com
Website : www.allianzlogistic.com
please don't print this e-mail unless you really need to
From: arthur [mailto:[protected]@allianzlogistic.com]
Sent: Monday, November 26, 2012 11:20 AM
To: 'Sivakumar.B'
Cc: '[protected]@redington.co.in'; '[protected]@yahoo.com'; 'mangesh.[protected]@redington.co.in'; 'Bbmumtech'; '[protected]@blackberry.net'; 'BlackBerry Customer Support'
Subject: RE: INC[protected] REPLACEMENT OF BLACKBERRY BOLD
Importance: High
Dear All,
Thank you for your much waited response.
Mr. Mangesh – kindly confirm when I can get the handset as I have it is already 24days passed for the same.
Thanks & Best Regards
Arthur Mendonca
ALLIANZ LOGISTIC
Total Logistic Solution
Mendonca’s Centre, Rose MaryVilla,
Near Sahar International Cargo Complex,
Church Pakhadi, Road No.1, Sahar,
Andheri (E), Mumbai – 400 099, India.
Tel – +[protected] / 26829051 / [protected]
Fax - +[protected]
Email : [protected]@allianzlogistic.com
Website : www.allianzlogistic.com
please don't print this e-mail unless you really need to
From: Sivakumar.B [mailto:sivakumar.[protected]@redington.co.in]
Sent: Monday, November 26, 2012 10:45 AM
To: 'arthur'
Cc: [protected]@redington.co.in; [protected]@yahoo.com; mangesh.[protected]@redington.co.in; Bbmumtech
Subject: RE: INC[protected] REPLACEMENT OF BLACKBERRY BOLD
Dear Mr. Arthur,
Greetings!
Regret for the inconvenience
Your device is pending at blackberry repair center for unit replacement
Dear Mangesh
Please check and confirm ETA
Regards,
Sivakumar.B
From: arthur [mailto:[protected]@allianzlogistic.com]
Sent: Saturday, November 24, 2012 5:11 PM
To: 'BlackBerry Customer Support'
Cc: sivakumar.[protected]@redington.co.in; blackberry.service.[protected]@gmail.com; [protected]@redington.co.in; [protected]@blackberry.net; [protected]@yahoo.com
Subject: RE: INC[protected] REPLACEMENT OF BLACKBERRY BOLD
Dear Zen,
We are in India, Mumbai. At least you have responded to our query but Indian Counterpart not replied us nor bother to pick up the concern in-charge cell. It is really strange that Redington your Authorised Service Centre in India least bothered about the complaint and never update us the status of our cases.
If we give the Cell for servicing to rectify the error or fault, they will never revert back once they do the needful nor we receive the proper feedback. I have submitted the Cell on 3rd of November under reference on below:
REF:WORK ORDER NO.MKW/BB/12/27939 DT.03.11.2012
CASE ID:BB0622565
IMEINO:[protected]
Thanks & Best Regards
Arthur Mendonca
ALLIANZ LOGISTIC
Total Logistic Solution
Mendonca’s Centre, Rose MaryVilla,
Near Sahar International Cargo Complex,
Church Pakhadi, Road No.1, Sahar,
Andheri (E), Mumbai – 400 099, India.
Tel – +[protected] / 26829051 / [protected]
Fax - +[protected]
Email : [protected]@allianzlogistic.com
Website : www.allianzlogistic.com
please don't print this e-mail unless you really need to
From: BlackBerry Customer Support [mailto:[protected]@blackberry.com]
Sent: Friday, November 23, 2012 2:48 PM
To: [protected]@allianzlogistic.com
Subject: RE:INC[protected] REPLACEMENT OF BLACKBERRY BOLD
Hello Arthur,
Thank you for contacting BlackBerry Customer Support.
I am sorry to hear that you are having difficulties with your BlackBerry device.
We have determined that you purchased your BlackBerry product through one of our carrier partners. You may have the option to receive fee-based support directly from Research In Motion, the manufacturer and experts for the BlackBerry solution. If you would like to learn more about this option, please dial the appropriate telephone number below and enter option 4 in the phone menu to be routed to BlackBerry Customer Support.
If your organization has subscribed to BlackBerry Technical Support Services, please contact your IT department and have one of your named callers contact BlackBerry Technical Support.
Note: BlackBerry Technical Support Services is an annual subscription program providing software maintenance and technical support services for your BlackBerry solution. Named callers are personnel within your organization who are authorized to contact our support staff. For more information on BlackBerry Technical Support Services, please visit:
http://www.blackberry.com/support/tsupport/
All BlackBerry smartphone users have free access to the BlackBerry Technical Solution Center. The BlackBerry Technical Solution Center provides a repository of support information, documentation and frequently asked questions, with enhanced search capabilities so you can easily search for and find the BlackBerry support information you need. Please visit:
http://na.blackberry.com/eng/support/
If the options above do not suit your needs you may also contact your service provider who may have other options available.
Thank you again for contacting us.
Sincerely,
Zen
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free:[protected]
UK Toll Free:[protected]
Europe: +[protected]
Worldwide: +[protected]
Email: [protected]@blackberry.com
Web: www.blackberry.com
BLACKBERRY® PLAYBOOK™ - WORK SMARTER. PLAY HARDER.
Introducing the world’s first professional-grade tablet.
www.blackberry.com/playbook
________________________________________
From: [protected]@allianzlogistic.com
Sent: 11/23/2012 2:25:58 PM
To: sivakumar.[protected]@redington.co.in;[protected]@redington.co.in;blackberry.ser...⇄
Cc: [protected]@yahoo.com;[protected]@blackberry.net
Subject: RE: REPLACEMENT OF BLACKBERRY BOLD
Dear Sivakumar.
I have submitted my cell phone for servicing/replacement and details are as below:
REF:WORK ORDER NO.MKW/BB/12/27939 DT.03.11.2012
CASE ID:BB0622565
IMEINO:[protected]
It is nearly a 20 days I have submitted my cell to your Mumbai office but till today I have not received the replacement for the same, I have hardly used this cell as most of the time it was with your service centre for repairing/servicing. We never get any update nor able to contact your Mumbai office as hardly phone been picked up by your Mumbai office!!!
It is really ridiculous and unethical to suffer a customer in your hand and wait for couple of weeks for the needful.
Kindly update me immediately regarding the replacement of my cell phone immediately or else provide me a standby phone immediately as it caused me lose my business and face losses. Or else I will have to go to Customer forum(customer court) to get me a fair justice.
Hope to receive a favorable answer immediately.
Thanks & Best Regards
Arthur Mendonca
ALLIANZ LOGISTIC
Total Logistic Solution
Mendonca’s Centre, Rose MaryVilla,
Near Sahar International Cargo Complex,
Church Pakhadi, Road No.1, Sahar,
Andheri (E), Mumbai – 400 099, India.
Tel – +[protected] / 26829051 / [protected]
Fax - +[protected]
Email : [protected]@allianzlogistic.com
Website : www.allianzlogistic.com
please don't print this e-mail unless you really need to
From: arthur [mailto:[protected]@allianzlogistic.com]
Sent: Tuesday, November 20, 2012 5:38 PM
To: 'arthur'; '[protected]@redington.co.in'; 'blackberry.service.[protected]@gmail.com'
Cc: '[protected]@yahoo.com'; '[protected]@blackberry.net'
Subject: RE: REPLACEMENT OF BLACKBERRY BOLD
Dear All,
Till today I have not received any response from your side nor got replacement of my cell. Kindly revert back with your positive feedback.
Thanks & Best Regards
Arthur Mendonca
ALLIANZ LOGISTIC
Total Logistic Solution
Mendonca’s Centre, Rose MaryVilla,
Near Sahar International Cargo Complex,
Church Pakhadi, Road No.1, Sahar,
Andheri (E), Mumbai – 400 099, India.
Tel – +[protected] / 26829051 / [protected]
Fax - +[protected]
Email : [protected]@allianzlogistic.com
Website : www.allianzlogistic.com
please don't print this e-mail unless you really need to
From: arthur [mailto:[protected]@allianzlogistic.com]
Sent: Tuesday, November 06, 2012 5:27 PM
To: '[protected]@redington.co.in'; 'blackberry.service.[protected]@gmail.com'
Cc: '[protected]@yahoo.com'; '[protected]@blackberry.net'
Subject: REPLACEMENT OF BLACKBERRY BOLD
Importance: High
Dear All,
REF:WORK ORDER NO.MKW/BB/12/27939 DT.03.11.2012
CASE ID:BB0622565
IMEINO:[protected]
I have been not able to use the BLACK BERRY Bold since 2-3 months due to many defaults in the piece. You may check the same in your workorder. Even worst thing is that the network problem, certain places I am getting network on other simple handsets of other mode but not in my above blackberry piece. Speakers are not proper, getting hang again and again, e-mail are not opening in same box but opening in common folder. Battery getting drain very fast and line goes on hold while talking on the line and redials authomatically later stage and many more.
Since 2 months only your dealers, updating the soft ware and twice sent for repairing to your services centre by keeping the cell for more than 10 days in each case. I humbly request you kindly replace the same with new piece with proper working condition or else I will not accept this if you send me the old piece back by doing service.
Hope you will do the needful and not forcing me to go to Consumer court or media to resolve my issue.
Thanks & Best Regards
Arthur Mendonca
ALLIANZ LOGISTIC
Blackberry 9360 phone — Blackberry in warranty but they are ask money
Blackberry in warranty but they are ask money for line come in display. but when i go blackberry service center they are telling me your mobile in warranty but u have to pay charge for line in display not cover.